Complete incompetence and a waste of time (office at 22 Dzerzhinsky Street) I want to warn potential customers against contacting Natalia's manager at the office at 22 Dzerzhinsky Ave. I visited the office on March 4, 2026 at about 17:00, planning to order a monument, but after communicating with this employee I was forced to abandon the company's services. In such a delicate field, you expect professionalism, but you are faced with absolute inattention and incompetence.: Conflicting tips: after we identified the priority requirements for the order, Natalia suggested a shade of stone on which the chosen design simply would not be readable. Lack of data capture: during the discussion, the manager did not write anything down, which is why she asked the same thing three times. Calculation errors and confusion: after two days of waiting, I was sent miscalculations with images that we hadn't discussed at all. One of the options was completely "taken from the ceiling" with the argument that he was allegedly sent earlier, although this is not in the correspondence. Low technical skills: it took an unjustifiably long time for a "manager with 5 years of experience" to enter a nickname into Telegram due to poor keyboard skills. The result: the complete discrepancy between the calculations sent and the discussed sample and wasted time. It is a pity that the company employs random people who do not value either the reputation of the company or the feelings of customers in a difficult life situation. I hope the management will take measures to train the staff. All screenshots of the correspondence are there.

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JennyJane

Level 9 Local Expert

Many thanks to Natalia's manager from the office located at 11 Dzerzhinsky Avenue in Minsk for her help in improving the last shelter for my relatives. Natalia is a sensitive, responsible and patient person who knows her job and pays attention to every detail. Her professionalism and help are invaluable, especially in such a delicate matter.

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Дмитрий

Level 6 Local Expert

Many thanks to Granitas for the work done in the manufacture of the monument. I contacted the office at 11 Dzerzhinsky Avenue. The work was done efficiently and on time. Personal thanks to manager Olga for her professionalism and knowledge of her business, the right approach to clients! I am satisfied with the result! I recommend this company to whom it will affect!!!✝️👍🌹🌹🌹

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