We stayed at this hotel for 17 days, and our last day was ruined. We took a tour, and the lobby staff member (Russian-speaking), Milana, said we could reschedule our missed dinner for the day of our departure. We asked the lobby staff several times beforehand about rescheduling dinner for lunch, but they didn't tell us that if we rescheduled dinner for lunch, we wouldn't be able to enjoy the all-inclusive package. In fact, we missed dinner on the all-inclusive package, and lunch was supposed to be all-inclusive, but on the last day, Milana said we could only have a meal and coffee/water. Why should we drink water/coffee/tea when we had paid for dinner on the all-inclusive package? What kind of concept is this at this hotel?! Nothing is for the people; there's only one desire to profit from them and squeeze all their money out of them! However, there were other tourists who also went on excursions and their wristbands weren't cut off, and they used the all-inclusive system. Example: We previously vacationed in Cuba, and our flight was also in the evening, so our wristbands were cut off, but we still enjoyed the all-inclusive system. Other hotels think about people!) They also asked us about our luggage, whether we needed help, told us what time we should come up, and even told us the time. We waited and waited, but no one came. Why then call and ask... We can also drop off our suitcases, but what was the point of calling?! Bottom line: we were deceived, our mood is ruined, and we thank you for ruining our vacation! I just want to say a huge thank you to Ahmed for the music, dancing, and atmosphere; without you, everything would have been worse!

Ксения Орлова

Level 2 Local Expert

Hotel is very nice. People are very helpful swimming full beach are very clean. Especially Mr Rovel help me for luggage.