Ipak Yo'li banki
388 reviews
September 1, 2024
The responsive staff is always ready to help! However, ATMs on the street have often failed for many years!
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1
August 25, 2023
Disgusting. A large amount of money was withdrawn from the card without my knowledge and without any of my actions, it simply disappeared. The bank patted their eyes, gave them a piece of paper with the transaction history (the only place where this transfer is visible is nowhere else, not in any application), said they couldn't do anything and needed to go to the police department. They completely relieved themselves of all responsibility, although the protection of funds in the bank's accounts is obviously the bank's responsibility. During the trial, the staff actually accused me of everything, including negligent use of the card and fraud with cryptocurrency ("well, you know, maybe you did something yourself and the money went away, well, it can happen to everyone, but we have good protection, it's not us"). The money was lost, the bank got out of the way.
By the way, they only started moving after the publication of a post with the situation on Instagram, when there was a threat that a lot of people would find out about it.
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14
1
April 22
Service 10/10
staff 10/10
Customer attitude 10/10
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1
1
February 5, 2023
Operational service. Excellent customer service. Highly qualified staff. The most modern ATMs. All types of loans. Convenient location along the road. Modern interior.
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4
6
July 7, 2023
Today, on 07/23/2023, in the Navoi branch of Ipak Yuli Bank, I was refused a money transfer for the Golden Crown, because according to the internal position of the bank, I have to fill out a questionnaire, and then the Bank will send my questionnaire to the head office in Tashkent, and after a WEEK!. if they allow it, they will give me my money transfer! The questionnaire is Appendix No. 1 to the Regulation on the Procedure for Opening, Maintaining and Closing bank accounts of non-resident individuals in national and Foreign currencies in the AICB Ipak Yuli. I am not going to open, maintain and close accounts in this bank! I just needed my $300 transfer to pay for the delayed flights!!!! I provided: The transfer number for the "Golden Crown", a foreign passport of a citizen of the Russian Federation, a registration form at the place of residence here in Navoi, with a barcode on the form with all my data! But to me, the deputy governor of the Bank, Aziz Asadovich (as he introduced himself), said that in order to issue me a money transfer, I must have Uzbek citizenship, or the Bank must open a settlement and deposit account for me! why??? I don't want to open, lead, or close anything! In response to my demand to show the position on the basis of which the Bank cannot issue me an instant money transfer, I was provided with this document: The transfer was not issued to me! Please tell me: is this just the unprofessionalism of ordinary employees and Top managers of the Bank, or is it the usual discrimination against non-residents? Tired of proving it, I just went to another bank and within 10 minutes, I received my long-suffering money transfer. And in the branch of the Ipak Yuli bank, there are narrow-minded bureaucrats who do not even understand their own scribblings! Complete illiteracy, slowness and discrimination! Shame on such a Bank! I do not advise anyone to contact such an unreliable Bank!
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12
4
March 26, 2024
The attentive staff will always tell you a short way to solve any issues in the bank, special thanks to Gulnar, Dilshod and Muyassar
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2
1
August 15, 2024
A terrible bank. The staff grooms back and forth and solve their cases without waiting in line, delaying customers. Of the 8 exchange offices, only 3 are working. Everyone climbs without waiting in line
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3
1
April 29
A very efficient bank. Saving time. The rating is off the charts
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January 23
I've been working at this bank for 20 years.
The people are the same
But the mass is not clear
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August 14, 2023
I don't know how it is in the branches, but in the main office, the service of legal entities is bad! the employee calmly communicates on the phone when the client is sitting waiting, gets up and goes about his business, works slowly, not wanting to, as if the po does not satisfy :(if I had known that they would relate to operations for servicing the bank account of legal entities. to clients like this, I will soon close the Second-hand ipak of Julia, I will open it in another bank
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10
December 6, 2024
Let them think about the bank's users too! Inconvenient parking, after which you get a fine for the sign 3.17
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2
2
October 11, 2024
The service is very professional. Sometimes it takes a long time to wait
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1
June 20, 2023
I applied to the bank to open an Uzcard card. At the sight of a non-resident's passport, employees immediately offer to fill out a questionnaire to check the Security Service and require documents on sources of income. The employee's behavior shows his desire to complete the service as soon as possible. After filling out the questionnaire and providing all the documents, a natural refusal came without explanation (I read the reviews, all non-residents are refused, although they deny it) In my understanding, this is a violation of my rights. A sad example of doing business in Uzbekistan. At the same time, he made a large payment for a car in another branch of the same bank. With a creak, but the funds were accepted. And this is double standards. Avoid it! Now I am a client of Capital Bank and I am happy with everything.
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10
3
June 2
Responsive and competent staff.
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February 23, 2023
The service leaves much to be desired (however, as in all banks in Uzbekistan). There are no chairs at the windows where you are served, and the staff is behind the glass, it is not convenient. And in general, do you think it's normal that when you receive a card, you are asked to come up with and voice a PIN code, and everyone standing nearby hears it?
To withdraw money from a euro account to a narrowcard, you need to do a bunch of stupid actions (I did not have such problems in another bank, I immediately withdrew them).
It logs out too quickly in your personal account on the site, and you have to enter the SMS code every time you log in from your computer. And every time after logging in from the same computer, I receive an SMS that the login to a new device has been recorded.
And the chat support is useless and illiterate, they cannot solve an elementary problem, they respond once every half hour.
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11
September 12, 2023
Unlike the Chilanzar branch, this one is just super. Very fast customer service. I quickly solved all the cases. The staff is polite.
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3
2
May 31, 2024
A very ugly relationship! How many times do I call the call center, you wait for 20 minutes and then they throw you away. Why can't you just answer normal. Or ticks your favor....
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3
1
June 3, 2023
A truly banking interior, a spacious area for corporate clients, but serious work needs to be done on the level of service, in particular on the attitude of corporate department employees to direct calls to internal numbers! In general, the work of the call center needs to be strengthened and developed
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1
July 7, 2023
It used to be an innovative bank with good service. Now the only good thing is the air conditioning in the waiting area. On any issue, you need to kill an hour and a half of time. Just sit and wait in line. To watch the numbers during the movement of which there is no logic.
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3
1
July 4, 2023
A large bank branch, competent friendly staff, the room is cool, air conditioners are working, there is an electronic queue, there are enough places to wait.
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3
2
October 17, 2022
Professionals work, all staff have knowledge of Russian and Uzbek, courteous customer service, it is very convenient inside the building, spacious.
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4
2
March 18, 2023
I'll say it in three words
The Best Bank!
1. The application is top, the best and always plows 😘
2. Service in Banks the level of respect
3. ATMs all over the city (it happens that it does not change the money and does not replenish) rarely
For these 3 important qualities for physicists,
Thank you 😘
Spread your sails and sail the waves of success
Yes , and the Ambassador is top 😁🙏🏽
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5
2
June 6
Good option and service
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February 27
Good service! I recommend it!
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1
November 22, 2023
Poor customer service, I had to wait two hours, without increasing my queue. And the service system, in general, is carried out in a chaotic manner... If there is an opportunity to choose an alternative, then it will be many times better.
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5
2
August 29, 2024
The service is fast! The cards were reissued promptly!
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1
June 6, 2023
If you are not lucky enough to be a foreign currency depositor of this bank or have a foreign currency deposit, you know, you can only contact the branch where you opened an account / deposit, secondly, you are in the same queue with the one who came for the cards (and the process is long) and no one will help you, the specialists are rude and do not want to help you with to speed up your question, water/tea/coffee is also not offered and you cannot buy it in the nearest access…
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5
1
October 20, 2023
The staff is polite, trying to help. The pot is weak. But.. Russians are spoiled by the banking product. I hope this is a matter of time and there will also be modern equipment
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2
March 30, 2023
We haven't heard about security. Already when issuing a card, they loudly ask for a pin code (this is a normal situation for Uzbekistan, I understand, but at least you can make an appearance of security in the bank). To set up the application, they can pick up the phone and dig into it, send and enter codes, etc. A colleague suddenly had a tidy sum stolen from the card of this bank, apparently not without the participation of employees. The bank does not care about this: "We have twenty people like this every day." Rough.
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2
2
June 16, 2023
Good service. Responsible staff. A convenient system with its own application. And the biggest plus is you can open a virtual card.
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1
September 12, 2023
The main branch of Ipak Yuli. Currency is exchanged very quickly, and they are forced to comply with the queue for electronic tickets.
The only drawback is that the machine for loading cash on the card does not work.
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1
November 12, 2024
The service is excellent, but the queue is huge and the number of staff is clearly not enough
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2
2
April 27
Some employees don't know their job
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1
January 4
I have been using only this Bank for 5 years, sometimes there is a lot of queues, but the workers are fine!
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1
June 22, 2024
Polite and helpful staff, they will tell you everything and show you.
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October 30, 2022
And so if you want to become a client of this bank, then you need to either work in the Republic of Uzbekistan (and the employer will help you with registration), or be a resident of the it-park, in other cases, non-residents apparently are not issued. Moreover, the bank officially denies this. We were ready to provide them with all the documents about the sources of funds, and in general everything that they would have demanded, but no, fill out the questionnaire, which they apparently do not even check, they just give a refusal after a week.
From the bank's point of view, this is a very strange behavior that only spoils the reputation. You can normally write to whom you issue cards and to whom you do not, and not waste each other's time.
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4
1
July 11, 2023
I was disappointed in this bank once. But the last visit changed my idea of this bank. The staff is responsive, they go to a meeting to solve problems. I don't know how in general, but it was in this branch that I liked the service
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3
1
October 29, 2022
A good bank! The staff is polite and helpful! At the reception, the girls explain everything with humor and in great detail! Electronic queue! Everything is fast and comfortable!
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3
1
February 12, 2024
huge queues, the speed of service leaves much to be desired. if you come to open something or deposit money, it will take at least 30-40 minutes
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1
February 3, 2023
The bank generally unjustifiably occupies such an AREA with such a huge number of employees, because the efficiency is absolutely zero, TWO EMPLOYEES EACH WRITE TO THE OTHER, AND AT the SAME TIME EVERYTHING HAPPENS SOOO SLOWLY (in others, one employee works faster), everything is very slow, because of this queues are out of the blue. And yet, everything changes on the go, today according to such rules, tomorrow according to others, the application leaves much to be desired. In general, I do not advise because there are still better banks
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2
4
November 30, 2024
I went to the bank. I asked what the credit insert is? 26.7% answered, named the amount of need and asked me to print, they calculated 28% for me. 26.7% brazenly did not recognize it. According to this, I rate it at 2.
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1
1
December 29, 2022
ATMs do not always work. The staff is responsive, but sometimes they can "hang up" and take a long time to solve a client's problem.
In general, the service and services are a solid four.
Among the disadvantages: small Parking, congestion on the street due to the large number of cars.
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3
February 28, 2024
In fact, they work until 5, after which only the card can be picked up.
You will only find out about this if you ask at the reception.
Employees are not embarrassed that people are sitting and waiting for operations that can no longer be done on this day. It does not occur to anyone to send an end-of-work notification on screens with queue numbers.
They are very diligently pretending that the progressives, in fact the last century, are just a new wrapper, still nothing has been thought out.
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July 2, 2024
A great bank. The attitude of the employees is super. This is the first time I've seen such people in Uzbekistan.
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2
2
October 26, 2022
Liars freeze and make you wait for the answer to be known in advance.
We came to them a week ago to issue a debit card. To keep money there and pay her everywhere.
They said that you need to fill out a questionnaire on 5 sheets. Made. After that, we were told that we need to arrive in 7 days for the card registration.
We lived in anticipation for a week, paid for the hotel. We arrived to them in a good mood. And as a result - a refusal! As well as everyone who was in the queue.
I climbed in to read the reviews - they are not opening an account from non-residents to anyone now. I.e. they know in advance that they will refuse, while asking to wait!
Dear bank, not only are you depriving yourself of a lot of money and deposits, you are lying to visitors! Mislead us.
Thank you very much. The worst bank in Uzbekistan☝️
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8
1
May 16, 2024
Good afternoon!
Proper location of windows for customer service. The service is at a good level. We don't visit so often, but the impression of the bank is good.
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1
November 13, 2022
It is located in a convenient location, easy to find, location is easy to find, service is fast, customer relations are wonderful, ATMs are both outside and inside. Employees because of the fast service, you won't have to wait long
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4
2
April 3
Quality service
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May 18
The best bank in Uzbekistan
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2
July 15, 2024
I guess I'm a man of the past. I don't feel confident in banks because I don't understand the whole algorithm of what is happening. To transfer money, you need to sit out one queue. Then go to the cashier, then come back again. New is not bad in general. Thanks to the girl from the bank - she tried to explain everything.
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