Jelsomino

4.3

486 ratings

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194 reviews

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Ксюша

Level 5 Local Expert

cleanly, but I took 2 stars for: 1. I ordered a transfer, they said they would wait. As a result, no one met me. Upon arrival at the hotel, they said that the transfer had not been arranged for me. 2. 1 TV out of 2 did not work, the switch from the watering can to the shower was broken.

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Зуфар Гареев

Level 10 Local Expert

Very unpleasant impressions remained: the towels are very tired- they are stratified into threads, they did not bother to wipe the toilet after the previous tenants from the chirkash, toilet paper was not put on the breakfast buffet, but there were exactly 3 pieces of cheese, although I came one of the first, you wait for teaspoons to be washed from the previous ones...

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Aikerim Medinenova

Level 2 Local Expert

The room was noisy at night, and there was a constant buzzing sound.The admin girl, when she was evicted, replied to my "goodbye" with "alas" We will not return there anymore

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олег линник

Level 5 Local Expert

The room is nice and clean. The location of the hotel is convenient. The service is excellent. Of the disadvantages, hot water is running for a long time.

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Елена Кикинчук

Level 5 Local Expert

The room is clean, the bathroom is also clean. I didn't like the fact that in three days they never cleaned the room and didn't bring a single bottle of water or toilet paper

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OLeaNdr

Level 7 Local Expert

The room had stained bed linen and sheets with holes, the bed was larger than the mattress, the headboard was generally just attached separately. There is mold in the shower on the watering can itself. There was no hot water at all, and they were not going to do anything about it. Beautiful lobby and just a terrible room.

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Алия Ерденова

Level 4 Local Expert

Spacious rooms, clean and quiet place.I mean, it's not noisy with Asan Kaiga!

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Артем Исмиев

Level 27 Local Expert

The hotel is not very good at all. Really problematic. You should only take expensive rooms. It is far away and there is a road nearby. The hotel is already worn out..

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yul.b

Level 14 Local Expert

Very strange breakfasts. Those who did not have time were late. We arrived on time, but the food ran out. The staff was called, no one came. There is zero reaction to complaints, if you end up in another place.

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Макс

Level 3 Local Expert

It's an old hotel, the mattresses are all sagging, the rooms are cold in winter, and there's always a problem with water.

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Диана Хисматуллина

Level 8 Local Expert

Disgusting hotel! Everything is very old! The mattress is falling through, the air conditioner is old and makes such a noise that it seems like a rocket was launched. Dirty carpet, bathroom. Wi-Fi does not work (they referred to broken wiring and allegedly waiting for a mechanic, after a day of living the mechanic did not appear), there is not enough lighting, it is very dark, plus the lamp did not work (they changed the bulb the next day). There are no breakfasts, the location is very far from the center. I do not recommend it

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Александр ...

Level 7 Local Expert

The interior is good, the service is weak, I can write a lot. I will not be snide), it is impossible in principle

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Марина Межинская

Level 6 Local Expert

I liked the hotel, it was very cozy and beautiful. But, there are cockroaches, stained chair covers, stains on the couch. The room was cleaned only upon request. The breakfast is delicious, but monotonous and cold. The staff is polite.

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629850 Cezmi

Level 2 Local Expert

A very clean and quiet hotel. Jul. I will definitely stop by Astana every time I come. The staff is very understanding.

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Сона Абраамян

Level 6 Local Expert

Excellent hotel, reasonable prices. There are also good breakfasts (only they end quickly). Rewomnowуж

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Anonymous review

The hotel is not bad. But it clearly requires attention. Or rather, repairs. In particular, our room had shabby furniture, broken tiles on the bathroom floor and a cracked sink. And the towel holder fell down at one point. And it's cold in the room. For three days I had to turn on the air conditioner for heating in the parking lot. It was quite warm outside, but windy. There was a strong wind blowing through the windows. The staff is friendly. The breakfasts are good, but monotonous. Before the day off, they wanted to charge us for cola and chips, which we did not eat. They insisted, but we didn't give up. Unpleasant.

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Polina99

Level 4 Local Expert

It's a pity that we didn't read the reviews before check-in. I was immediately confused that the receptionist asked if we had paid for the hotel (reading the reviews, I understand that we were lucky not to have to pay again). Then we left our suitcases quickly and went for a walk. And it was only when the tired returned to the room to finally relax that they saw the whole picture. There was no hot water from the word at all, the reception said that "maybe tomorrow they will solve the problem." The furniture is old and tattered. The towels are dirty, the bed linen is dirty. The window to the street in our room did not open, the air was stagnant. I put one star because Yandex returned the money to us quickly after two days. Of course, we did not stay at the hotel, we had to look for a new hotel at night. I strongly recommend that the owner finally read the reviews and take action.

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Оксана Химий

Level 12 Local Expert

It's just a nightmare. Everything looks pretentious, but... terrible pastel linen, dirty toilets, torn towels. It's not worth the money. I tell you how often I have to travel on business trips.

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Владимир

Level 30 Local Expert

Nice hotel. The staff is pleasant, helpful, and helpful. Breakfast is not bad.

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ufamadmax

Level 6 Local Expert

A cozy hotel, hearty breakfasts, good sound insulation, clean bed and surprisingly normal pressure in the shower (In Nur Sultan there is a problem with this), what else is needed for relaxation

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Anton Morokov

Level 14 Local Expert

In general, the norms. The service is not intrusive. A weak breakfast. I give 4 stars due to the interior and the size of the room, which was large.

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Марат Олейников

Level 7 Local Expert

The hotel is good. Cons in the room where I stayed: 1. Low lighting 2. There are few outlets.

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Дмитрий Ильин

Level 8 Local Expert

Good day to all readers. And I have a very bad one today. I booked this hotel on May 20. He explained that it was an early check-in and he would leave at 15 o'clock local time. I'm on a business trip and in order not to sit at the train station, I decided to have breakfast and have lunch at this hotel and at the same time work with a computer and relax. The first thing that scared me, together with the taxi driver and Yandex navigator, we barely found the hotel, I called the reception, but no one took the phone. But I didn't give up, I found it and went in. It's a little dirty. It's not very good. But the price is cheap too. Okay, I think. I will stay from 9 a.m. to 3 p.m. I won't fall apart. A girl, an employee, comes out to the reception. He fastens his shirt with one hand, holds his trousers with the other. Well okay. Four stars on one site. There are three on the other. In general, I need to get to my room and rest from the road. And it turns out that the door in the room is broken. And she says you'll stay until lunch, and then we'll figure something out. I didn't have breakfast or settle in there. For a hostel, it's too much with payment, and for a hotel, it's too much with negative impressions. I hope everyone else is lucky to stay there, but I'm not going there. There is no service, respect, or attention. It's just not even human. In general, an hour of searching for a new hotel and paying for a taxi again, and I'm already in another hotel. It's a pity where the investors of this hotel are looking!!! The people of au. Guests are coming to you, and you... The day is ruined. Nerves, time, and money have been spent.

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Алена Сунгатуллина

Level 11 Local Expert

A terrible hotel, I do not advise anyone, we rested for almost 2 days in Kazakhstan, stayed at this hotel after reading reviews that are 8.7 out of 10 for a minute! Who, who are all these people who gave this hotel high marks?! We have something to compare it with, the rooms are dirty, cold, there are heaters, but they are either broken or melted, there are bathrobes, but they are torn, the kettle is burning in the room, there is no outlet at table level, respectively, you put it on the floor, there are not even light bulbs in the floor lamps! The renovation is 15 years old, the wallpaper is peeling off, the carpet is coming off, the rooms are being cleaned. In general, this is a horror, I do not recommend this hotel at all! The price includes breakfast, but it would be better to eat somewhere outside this institution, they give it as if they were stolen, everything is not tasty, cold, mold in a jam jar, in general, outright bullshit for our money.

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ольга в.

Level 11 Local Expert

The picture is beautiful, in fact the devastation is complete, there are no services, we ordered a transfer, which we never received after waiting at the airport for an hour

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Олег Тепикин

Level 12 Local Expert

The hotel was rented out, the service and the quality of room cleaning fell. Breakfast was spoiled very badly.

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Владимир Ракушин

Level 7 Local Expert

Very cold. Windows do not close , showers are not conveniently made in the restrooms , they open and the door can be smashed against the toilet

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Александр Степанов

Level 9 Local Expert

Like it. There is a parking place. There is a grocery store nearby. A decent breakfast. Not far from the center.

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ИЛЬЯС Минубай

Level 14 Local Expert

Tired hotel, far from the center from the airport. The rooms are smoky, I do not recommend visiting. The booking is clearly overrated. Repairs and rebranding are needed. We left it for another hotel.

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StanislaVi

Level 20 Local Expert

Once upon a time, when everything was new here and customer-oriented employees worked, it was probably not bad)) Towels and bathrobes are torn, the rooms are not cleaned, in general, a very dubious hotel. I do not recommend it.

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Наталия

Level 6 Local Expert

A pleasant hotel. The room is spacious and cozy. Reasonable price. I liked everything.

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Svetlana Bondarenko

Level 18 Local Expert

Thank you, wonderful room and delicious breakfast

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Р Д

Level 9 Local Expert

I always like to stay here when I visit the capital. Very cozy, quiet, clean and inexpensive. The only disadvantage is the location. As it is, everything is fine.

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Болат

Level 6 Local Expert

The rooms are cleaned once every 3 days, breakfast is included, but very modest. I was on a business trip, the documents were prepared for a very long time, they were barely issued in the evening before the trip to the airport.

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Арайлым Алимбекова

Level 2 Local Expert

I fell for the reviews in the booking. It turned out, in vain. There is a smell in the room, the hair dryer did not work. They offered to wash my hair at home, then go dry it in another room, offered to move me to another room, they solved the issue for almost half an hour, as a result, I moved out on the condition that I would be refunded the full cost of my stay. I stayed in the room for 3 hours. They returned it. She moved out. After that, when I had already checked into another hotel, they began to call and demand a refund for the personal hygiene products used, or to be more precise, I used slippers when checking in. She explained that if the problem with the hair dryer had been solved, she would have safely moved to another room in the same slippers. Or she would have stayed in her room if she could have washed and dried her hair. They were outraged, but they stopped calling. One more thing... there's a cemetery 200 meters away, it turns out. Old, but still. If all this does not bother you, then you can move in) well, I don't set foot there anymore.

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Шолпан

Level 4 Local Expert

The hotel is quiet and cozy. The rooms are very hot. The breakfast is good. Only one minus, everything is in dark colors (carpet and furniture)

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Лаура Б.

Level 11 Local Expert

I don't recommend it. The windows don't open, the air conditioner didn't work, there are no dishes. One star only for the bed.

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Наталья

Level 16 Local Expert

This is a great hotel. We stayed there for 3 days in the royal suite. Huge separate rooms. Everything is stylish, very clean. But the trouble with breakfast. There was little choice and everything was cold.

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Людмила Брюханова

Level 3 Local Expert

The suite does not correspond to the status. We drove in the air conditioner does not work, the TV does not work. Cleanliness is limping.

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Давлатбек Ушурбакиев

Level 8 Local Expert

In terms of service, it's just a terrible place, we arrived in advance and explained the information on the numbers that are needed for guests, recorded it, but still did it wrong, I agreed in advance about early check-in, the girl at the reception misunderstood and as a result I had to wait at 2 a.m. for the room for about 40 minutes, pay 50% ( what she did not warn in the booking) and the room was without a shower. Why not 1, the room wasn't too bad, the next day I was moved to a room with a normal shower.

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Anonymous review

We stayed with our family. We rented a suite room. The hotel is very nice, and most importantly everything is clean, the breakfasts are modest but delicious. I recommend

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Галина Machulskaya

Level 5 Local Expert

Everyone is just tired. It must have been a good hotel before. There are no breakfasts at all, not even coffee. And they are paid

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Amir Amangaliyev

Level 3 Local Expert

The rooms are outdated. The air conditioning system is not very convenient.

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Игорь Батькович

Level 4 Local Expert

Initially, we, the 2nd men, were booked room #1 - 2 rooms, 2 bathrooms, but one double bed. We asked for 2 separate beds - to which we were told that there was no such option and offered to sleep on someone's bed, someone on the couch. We agreed, but as it turned out, the hotel did not have a room with a serviceable sofa. We were settled first in room 1, then in room 10, then in room 5 - sofas are broken everywhere. The phone does not work in room 10 - they asked to fix it, to which we were told that their phones were not repaired. Clothes hangers were collected throughout the hotel, chairs were searched for themselves, a stationary shower does not work in some room, dimness in the corridor and rooms, windows do not open everywhere (in room 5 there is some kind of stable, unpleasant smell), refrigerators (in 2 of the three rooms) are not washed, linen, in the second the day after the FOURTH relocation in a day, I had to beg.... One thing saved them - they came to the hotel tired from work, just fell down and slept as they had to, just to move out as quickly as possible...

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Анатолий Викторович А.

Level 14 Local Expert

In general, I liked everything - from accommodation to breakfast, the rooms are clean and modern. The location is not the most advantageous.

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Anonymous review

The photo matches, the staff is super, solves all issues quickly and efficiently. The breakfasts are only monotonous. And so everything is super

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Нурлан Алишев

Level 6 Local Expert

I didn't like anything, maybe it was once. The rooms are poorly cleaned, all the furniture is worn

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libakka

Level 6 Local Expert

Dirty, cold, needles found on the floor, linen in patches... breakfast is very modest. I'm not coming back

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Константин

Level 6 Local Expert

Nice hotel The prices correspond to

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isa omarov

Level 3 Local Expert

In general, a good hotel, the only thing I took a room with good sound insulation, but even so the manager came and complained that they were quieter

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