Kapitalbank, branch

4.6

851 rating

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Khusniddin Kholmatov

Level 6 Local Expert

Tooo much slow service

Shoh .

Level 4 Local Expert

Chotki

Anonymous review

Good bank

Тимофей Неизвестный

Level 5 Local Expert

Why is it that when your card expires, your money just disappears, it doesn't get into your account, it doesn't get into another card, it just evaporates and to get your own money you need to go to a bank branch, sit there for who knows how long… At the time of my review, my turn had not come. Upd. I was called after an hour of waiting. They can't transfer money from an expired card, they can give it out in cash at the cash desk, but they can transfer cents. In short, an interesting logic, as a result, I still stood in line at the checkout to get the cash, which I immediately put on the card. The moral is, if your card is coming to an end, transfer the money to your account yourself, otherwise you will find such a quest.

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Константин Геворкян

Level 16 Local Expert

The exchanger works wonderfully and quickly, for which I awarded three stars. The rest of the department is some kind of misunderstanding. To order a card, you have to wait for it to be made at another branch, like most requests. It is impossible to change documents or phone number in the database. Employees have not even heard about half of the services provided by the bank.

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Екатерина Ли

Level 6 Local Expert

Excellent service, the staff is very friendly. The waiting time is minimal for the number of queues we had to sit in. All issues are resolved quickly and efficiently. Thank you for such prompt work.

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Николай Ш.

Level 13 Local Expert

There is a good bank, there is no big queue, I took a coupon and took a few minutes and arranged everything, the staff is good and will explain everything

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Fayyozjon Utaev

Level 9 Local Expert

the location is very good, there are a lot of ticket offices, but there is always a queue. So everything is fine, the staff are all good. Maslaat beraman Yahshi Bank. 👍👍👍

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Ратан Саидов

Level 4 Local Expert

The ATMs are not working at the entrance, I took a coupon and stood in line for 50 minutes to the operator and then another 40 minutes in line at the cash desk to pay 400,000 soums to my card. It's just a nightmare. Prior to this, two ATMs in the city do not accept deposits to the bank's capital card.

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Севара Кадамова

Level 4 Local Expert

I've heard a lot of bad reviews about this bank, but today I saw for myself! I often go to the bank and this one was the worst in my life!!! The manager or boss, I don't even know what his position is, stupidly doesn't know how to help in a particular situation, the operators don't understand what they want, they don't want to help with the problem, they wait for the client to just leave. I understand everyone is in a hurry for lunch and everyone doesn't want to work, but except for the girl who meets at the entrance, everyone is deep on.an army for the client. I sat for an hour, and eventually both the operator and the boss said they didn't know how to help me. I went to another nearby bank and solved the problem in 5 minutes. Also, when the whole world switches to an electronic system, they still have bureaucracy!!!!!!! I would like the main office of Capital Bank to finally pay attention to customer reviews, and change all employees along with the roots!!!! Or better yet, close this branch!

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Татьяна Юнусова

Level 15 Local Expert

A good bank! Customer service is fast and high-quality The bank staff is very polite)

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Дорткули Дурдыев

Level 17 Local Expert

I am not a Capital Bank user, but I had to go in on business / their vending machine arrested my card Buyuk and Ate for incorrectly entered pincode / to get the card back... I was surprised that there are a lot of people near the bank, which means a lot of customers. There were 2 girls at the entrance who could advise on any issue. In my case, they directed me to the window and literally within a minute my problem was solved - the next day I got my card back ... It's nice that everything is being solved quickly...I also want to note that the bank has 5 or 6 ATMs, well-established security / I saw 2 at the entrance / , good Parking and nearby public transport stops. There are also a large number of ATMs in the city...

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руслан х.

Level 4 Local Expert

Everything is very fast and polite. Everything was explained and helped to figure it out! Thank you for your kind and professional attitude towards the bank's clients. 5+

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Ирина К

Level 12 Local Expert

Very convenient location of the bank, along the main road, closer to the public stop, there is free parking, we made a very convenient second currency exchange office from the outside so as not to crowd indoors, prices are very excellent at the exchanger compared to other banks, although the queues are large but the main result is, since I am a resident of another country, only this bank was able to resolve the issue, and I was satisfied with the visit to this bank, it would not be bad to work on long queues, I think there would be no serious complaints at all, but in general the bank is not bad, I recommend it to everyone

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Вова К.

Level 3 Local Expert

A good bank. I came with a child, the girl missed the checkout without a queue, although people were outraged, but their rules are like this, I'm sorry. We checked the invoice for payment, it was not possible to pay the 401 bill. I went to the trust bank. There, in general, I had to swear with the boss, so he didn't care about everyone in the queue, went to solve the client's business, despite the people who were standing in line and the woman, he didn't let me and the child through. And they also couldn't pay the bill, although I had to stand in line there for half an hour, waiting. Thanks to the girl from capital Bank. It was March 18, 2024.

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Marat Kim

Level 10 Local Expert

There are huge queues to the exchanger and at the same time there are 3 Dibold ATMs, none of which work. I'm not talking about the other ATMs at all. Cashiers who double-check every bill almost under a microscope, a periodically falling off queue system, crowds of people in the exchanger, and the authorities are cooling off. In short, time is running out, but the manager of this branch is stuck in the early 2000s.

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Алина Фёдорова

Level 3 Local Expert

The staff was polite and attentive, and we didn't have to wait long. The card was opened in one day, thank you.

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Тимур Сафин

Level 7 Local Expert

It's a great place, I was applying for a card there and at first I didn't understand who to approach, but I asked the staff and they helped me. The staff is kind, I advise you

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Мария Панкратова

Level 6 Local Expert

A good bank, which will prompt and help. Convenient location and courteous staff.

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Александр

Level 10 Local Expert

I can't say anything bad. However, the waiting queue is very large. lots of people. As for the staff. Then, in principle, everything is clear and coordinated. We quickly solved all the issues of how to pay the loan. So it is when opening a card and account. I am satisfied

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Шухрат Шухраи

Level 3 Local Expert

All of the following meets the requirements. I personally pay the loan for the car. The payment time takes 5-7 minutes. From the entrance to the exit of the bank.

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Н К

Level 17 Local Expert

There are always crowds of people. The plastic department is the most terrible, the employee Khurshid is lazy and always walking somewhere, the cashiers are tortured, there are a lot of windows, but not all work, but only 2-3 windows, the rest do not understand what they are doing. If you sell dollars, it is profitable, one of the highest rates, but it is not profitable to buy, the rate is high. All the service is slow, nothing is clear, there is always some kind of mess, as if in a bazaar, and not in a bank.

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Иброхимбек Хамидов

Level 12 Local Expert

A great bank with good staff. I recommend opening Visa and Mastercard cards for free.

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A L I S H E R

Level 13 Local Expert

Nothing good. The building is old The staff is polite but lazy. There are a lot of people, it's not much use

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Паризод Зафаржоновна

Level 7 Local Expert

The impression on the staff is twofold. The girl at the reception and one of the operators behave like this, they work for the fuck off so they squint. I was restarting the visa card. They told me to wait 1 hour, I waited because it took me a long time to go. An hour later I came up and was told to wait another hour! I don't understand what the concept is. If you had initially said wait 2 hours, I would not have lost my 1 hour

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Feruza B.

Level 8 Local Expert

I just went twice before there were any problems, everything works fast.

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Наталия В.

Level 6 Local Expert

I have issued a card, queues, a lot of people, but all this is not critical. After 10 circles of hell and calls to hotlines, it turned out that my phone number was indicated with an error, as a result of which I cannot authorize the card in the mobile application. They offer to go to the bank branch, on weekdays from 9 to 17, just exactly the time when I work. This option does not suit me, I indicated my number correctly in my personal presence at the bank, the mistake is not mine. I call the specified phone number of this department, no one answered for 15 minutes, and then they started picking up the phone and immediately dropping it. Customer focus is zero.

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Дмитрий Казаков

Level 18 Local Expert

A lot of people! But the issue was resolved surprisingly Quickly! I contacted you about the transfer of funds! The staff is competent and speaks Russian!

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Davlat Rasulov

Level 7 Local Expert

Fig Branch A lot of people don't have time, war is war, and lunch is on schedule Although we could have left not one but two cash desks working.

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Behruz .

Level 5 Local Expert

I didn't like this branch very much, there are always a lot of people, long queues. The center is much better.

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Соломон Ф.

Level 23 Local Expert

Good Bank branch friendly staff thank you for your help all the best to you

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Davron Fayzullayev

Level 11 Local Expert

Excellent service, courteous staff. There is always a good exchange rate. I opened a visa card and an uzcard there. And he carried out the transfers. A good bank

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Владислав

Level 9 Local Expert

Yandex has no information, but keep in mind that they have lunch from 13:00. You can purchase currency until 16:45. Over $100 it is necessary to have a passport with you. The working hours are from 9:00 to 18:00.

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Begzod Ahrorov

Level 2 Local Expert

The ban is completely deceiving , the promise is not kept , there is no trust , the advice is not to use this bank.

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Олег

Level 6 Local Expert

The customer service room is always crowded. It's very stuffy. I was there a day ago, the ventilation didn't work. There are no seats, there is nowhere to stand either, only in the aisles where you disturb people. To top up the card, I had to queue for 3 hours at the operator, then queue at the cashier. The money was promised to be credited to the card in 15 minutes. but they were credited late in the evening, when I already began to think that I would have to go to the bank again. But on the wall there is a gold plaque with the words of the President that the bank should take care of customers. Not a bank, but a hassle.

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Давид Багунц

Level 13 Local Expert

A convenient bank and finally working ATMs for visa cards

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Зина Матвеева

Level 2 Local Expert

Good and fast service. Polite and friendly staff.

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Мурат Курбанов

Level 23 Local Expert

Polite staff. They will always help with some question. However, sometimes you need to sit in line, or book in advance for a while. And so the office is normal.

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Александр Ким

Level 4 Local Expert

They work well. The staff is well trained, they try to help with advice. That's why I chose this bank. I recommend it to everyone.

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Хайрулло Абдурахманов

Level 8 Local Expert

The bank is good, but only the eternal problem with Parking cars. The service is at a good level.

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Sergey Kh

Level 5 Local Expert

They cannot solve technical problems, they offer to leave applications in a circle, which in turn are not solved in any way. Their application is buggy.

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Наргиза Акрамова

Level 9 Local Expert

I can congratulate you on one thing, it's that there are a lot of customers in this branch. Maybe that's why they're not appreciated. They talk rudely at the ticket offices, they do not explain the rules of card payment to the client. She claimed that they would withdraw the percentage. Only after I stood my ground, she sent me to change the payment and pay in another window. The calculating machine did not work, it was taken away for repair, only after the HEAD ASKED.The cashier solved the problem, she went "behind the scenes" and the problem was solved. The exchanger did not accept the bill and did not even offer to take a percentage for a torn 2mm bill. Not a single ATM of the bank, and there are 3 exchange offices, did not work. There is a good girl at the reception who speaks both Russian and Uzbek. In the credit department, I would like to mention the head of the Bahodir department, who helped bring the matter to an end, did not take up his main job. I stayed at the bank from 11 p.m. to 4 p.m.

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V.W.

Level 11 Local Expert

I am a customer of the bank, but I have to say that the service is poor. After I received an SMS notification that my card was ready, I came to get it, but I waited for about an hour. There are huge queues at the currency exchange desk and service operators.

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Насиба Азизова

Level 7 Local Expert

currency ATMs do not work all the time, this does not create convenience, you have to replenish your accounts through operators

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umar raximov

Level 8 Local Expert

A mess in the Bank. You enter a specific trash tama. It's disgusting to stand there. The renovation is terrible. People crowd in and stand as they please. There is no control. I'd rather keep quiet about the stink in the hall.

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Соломон

Level 18 Local Expert

The bank's excellent branch was very well helped by the girls and boys

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Михаил ЗИМЕНКОВ

Level 10 Local Expert

We arrived 5 minutes before the bank closed. The operations that they planned to do were performed. No one told me that there were 5 minutes left before closing!!!! I left the bank after closing 23 minutes later. Russian banks pay attention at the moment.

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Рустам Каюмов

Level 9 Local Expert

I was in this branch, I changed the currency to the local one, the queue was alive, as everyone spat on the coupon. The queue is large, it does not even save the fact that there is a second exchanger nearby, of the same branch, I asked to transfer money to the card, they told me to take a coupon, I sat in the queue for 20 minutes, it turned out that they only credited to the card of this bank, more precisely, UzCard KapitalBank, an example would be Asia Alliance Bank where I had not looked at my card before NBU of the bank. I think in the future I will have to get a Capital Bank card in order to continue using the excellent point, since this bank is the only one near my house!

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Нодирбек Кахрамонов

Level 5 Local Expert

Endless waiting in line. Logged in for 10 minutes, exited in 3 hours.

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Кахрамон Орунов

Level 8 Local Expert

Cool bank

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Kapitalbank, branch

227 reviews