I really liked everything! The kitchen is super! The food is delicious! The service and staff are good, caring! The procedures are all there, the salt mine is effective! The head doctor is rude , not talkative ! The tests were poorly taken , the blood coagulated ! The cleanliness is so- so , dirty corridors ! Room cleaning must be requested! They don't change the towel until you ask! In general, you can relax! The water is good! The admins are adequate! Understanding people !

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Rus Zhan

Level 2 Local Expert

I am a simple user, I come from Atyrau for a week to receive treatment. Previously, we only went with our family to the Kazakhstan kz sanatorium. It was pretty good. nurses, equipment, pool, hammam, rooms, food is very good. then a third residential complex was built there. but the medical building remained the same. someone may object, they have a medical department under the third building, but firstly there is not everything there, and secondly you have to go across the street. imagine steaming across the street after the procedures. in general, they have now started an anthill or a birdhouse or a hole in the literal sense of the word. You just can't get into the procedures, there's shouting and swearing everywhere. You have to skip the Apache or Atache. for example, an Apache comes and says I borrowed for my bole, chebere, nemere. that's all. You're standing there until you're blue in the face. one procedure costs about 40-45 minutes. in general, if you want to receive treatment normally and not be nervous, it is better not to take a trip to Kazakhstan. there are many other sanatoriums. the same shipau or aktilek, arman or kokterek and many others. now they say there are more than 50 sanatoriums. I simply do not recommend traveling to Kazakhstan. You'll be disappointed. it seems to be fine from the outside. but you won't get normal treatment.

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Айбек Н.

Level 3 Local Expert

I recently sent my mother and aunt to this sanatorium for a vacation. Unfortunately, the impressions are very bad. In order: 1. The reservation was a month in advance, in fact, the room was not ready for arrival. Although I asked them to cook them the day before departure, they knew the time of arrival. 2. The rooms are dirty and smelly. No cleaning is done, the floor coverings are not washed, they are dirty and stink. Almost all the rooms are like this. 3. Administrator Bekzat considers himself the king of the universe. He doesn't know how to work with clients from words at all. One gets the feeling that they came to rest for free or at his expense. Rude and ill-mannered. 4. Maids are rude and ill-mannered. They can enter the room without knocking. 5. The director is never in place to file a complaint. It won't help, though. 6. Overall, customer orientation is lame. The staff doesn't know how to work with clients. 7. The medical staff does not know how to work with the equipment. The water temperature in the bathroom is very hot. They can't get the right temperature. Of the advantages: 1. Beautiful territory, building. 2. The kitchen is more or less normal, only the second courses need to be changed. Overall, the score is 1 out of 10. There is a beautiful building, there is equipment, but the staff is not competent and is repulsive. It is clear that the management welcomes this attitude or just let things take their course, there is no control. Personally, we will not return to this sanatorium anymore.

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