Support is not working well. The master was called — they asked for the contact phone number three times, which in the end was never called. They also proved that the old router, which was given to us more than 5 years ago, should provide the Internet speed for which we pay (spoiler: this is not the case, we changed the router to a new model). The master came well, quickly changed the router, polite. Support was also unable to provide proper advice on the cost of the master's departure and all work, and direct questions were not answered.

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ирина с.

Level 2 Local Expert

I called the master about problems with the quality of the broadcast programs. The call center communicated politely, the masters (Vitaly and Alexander) came at the appointed time, were very polite and professional. Fixed the problem quickly. Thank you.

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Степан Д.

Level 9 Local Expert

Today they have an emergency situation, according to their message — all the specialists are very overloaded, it's a long time to wait for an answer (shortened the text of the bot). But it is not even possible to wait to hear the waiting figure... "Leave a request, we'll call you back tomorrow," is the best case scenario. Then the call is simply reset, and this, subjectively in my opinion, is the purest excuse: they say, don't mess with our heads, we already know everything. So please listen to the dissatisfaction of your customers, and don't be like an ostrich.

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