Laguna
156 reviews
January 14
I give 1 star only for an interesting assortment. That's where the advantages end. The staff in the hall is very tactful, he literally runs away from you, the girls from the cash register are trash, I have never seen such arrogance from a man sitting on a chair. To all questions with rolled eyes. There is a critical lack of staff/attention from the "manager" in the hall. I collected a large amount of goods, but while waiting for the consultant, who walks slowly and adjusts the boxes with his finger, I placed the goods and had to leave, as I was severely limited in time. I am addressing the company personally, your network has risen a lot in my eyes over the year, but your staff ... there were only 20 people with me in the store who whispered to each other, "and where to find this or that thing." You're losing money and the respect of your visitors.
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4
November 1, 2024
RATING 0 OUT OF 10 ordered and paid for a bed with delivery on 21.10 ,they called from collcentra and said delivery was up to 10 days (they did not say that 10 working days)On October 30, on the 9th day, I contacted support to understand where my order is and when it will be delivered, to which they answer that delivery is up to 10 (WORKING DAYS)what I was not told about ,there was a discussion where I realized that there was no point arguing with incompetent employees who did not know how to work with clients,I think I'll wait okay ,today is 01.11 ,9 working days (11 days from the date of payment ),I turn to what they tell me that today is unlikely and that the 10th day of delivery (WORKING) it's Monday 04.11 (14 DAYS from the date of payment ), to which my fifth point explodes and I dial directly into the online store , where they tell me that if I arrive myself and on Asanalieva Street , I will be able to receive my order , but delivery to me will probably be organized today , after which I start with to say in a raised tone that this is absurd , it turns out that the CLIENT is to blame for paying for delivery and the entire regulations of this organization say that the client is wrong in any case , then I ask them ( do you have your own delivery service ?Or hired ) The answer is hired.
Do not use this service if you respect yourself and your time, and in the end I will add .
IT WILL REACH LUKASHENKA ON MONDAY!)
I am attaching a photo
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10
September 27, 2024
There are no complaints about the sellers. There are questions about the work of the service center of this manufacturer. When unpacking, it turned out that they did not put a high-quality part. In order to replace it under warranty, you need to go to the SC to file a claim. It is open until 18:00. There is an option to register in the store: it is open until 20:00. The store took copies of the contract, receipt, and other documents. Then the photo of the part was sent to Viber. 14 days for consideration! The product has been waiting for about 2 months. Okay, the OTC missed a low-quality part, but replacing it shouldn't be so problematic...
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1
March 1
We applied for a refund for the marriage in the store on 02/14/2025, they said they would call back. It's already 03/01/2025 and so far no one has called. They don't pick up the phone, it's impossible to simply get through, although the store is usually empty, there are few visitors. When I clarified at a personal meeting why they couldn't get through, the staff immediately referred to the busy schedule, allegedly there were a lot of visitors (with the trading floor virtually empty), it was clear that the staff did not want to work and were doing everything out of hand. I was sold a defective French press, which burst as soon as I poured hot water (the temperature regime of this product is -20 - +100 C • Celsius). Right in front of my eyes, a male employee dropped a batch of such French presses from a height of one meter onto the tiled floor, picked it up and just put it back. I didn't even check them for integrity! And then they will sell the cracked product and someone will get a marriage like I got!
Highly not recommended!!!
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December 28, 2024
I liked the chair, but I needed it in a different color scheme than the one displayed in the hall. We asked the consultant - they don't have what we need in the store. When asked if it was possible to find out where we needed it, for example, to look at the database, they replied that it was impossible to see the availability that way, and calling other stores was also not an option, because no one would go and look at the warehouse. That is, you have to go and ask yourself. Business in Belarusian.
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4
November 10, 2024
The only store that has a full or normal assortment. To watch it live, you need to go here. Everything that is closer is some kind of beggarly , where only mattresses and blankets are. A popular store, therefore, it is impossible to expand so that you can see the goods in other closer stores
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November 4, 2024
18.10 I ordered a bed, made a 100% prepayment. The store staff said that the production time is up to 14 days. Today 04.11 there is still no bed. The contract states that the production period can be extended up to 60 days. I wanted to call the store to find out the approximate production time, but it is impossible to get through. I've been calling for 3 days on the two phones listed on the website, but to no avail.
An unpleasant situation. The service is disgusting.
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1
1
December 7, 2024
Good afternoon, everyone! I bought a mattress on Thursday at Sukhorevskaya! So the girls insisted that I order delivery and they will bring it faster than pickup and they will definitely bring it the next day! And we talked 3 days later ! Super service! Thank you very much for your promptness!
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February 15
There's an opening at 10 a.m., and the cashier shows up at 10 p.m. saying that she doesn't care who works here. Further more .... The payment system could not accept the payment, saying that it did not work on weekends, but on the third attempt it suddenly worked. One of the products was not demagnetized the first time.
IN GENERAL, THE HORROR!
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February 6
It's a good store, and we bought a lot of things there. A large selection of various products. The chest of drawers is already 6 years old, the quality is super.
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February 1
Two stars only for good discounts.The staff is disgusting, and there are brazen women sitting at the cash register who get paid for no reason.There is no customer orientation or interest in selling the product.They just sit in their desks.
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July 23, 2024
I bought a fan in your store today. At the checkout, the employee did not like the fact that I chose the product meticulously and looked at almost every detail. Mockingly, the employee asked me why I didn't look inside the product itself, didn't study its interior.
The consumer has the right to a free choice of goods! Why is this right being exercised in your store with such claims?! It's not clear.
As a result, I do not want to buy anything in the store at the address: Minsk, Kuibyshev str., 40.
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12
1
July 24, 2024
The staff is terrible.
Young homely comrades
Especially the tall guy with glasses.
He pretends to be some kind of boss.
He crossed his arms, walked around the store in an important way, to a simple question about furniture, pointed his finger at the cash register and said there are sellers there.
And he came there himself and got into my conversation with the seller.
It's terrible.
I didn't want to give a sales receipt, which is needed for reporting.
The product did not want to open and check the completeness on the spot.
In short, I do not advise anyone to go to this store.
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8
September 6, 2024
I bought a mattress and regretted it a lot. My nerves were not calm. I ordered and paid for it, it was said that I would have it within a week. It's been a week since he's been gone. Called. They said they should have told me that it was 10 days. 10 days have passed . they brought it on the 13th day. I called the movers, paid them for their work, lifted them to the 15th floor and began to open it. From the batch shell . as a result, it is all torn in a circle . I called them their answer, fill out the warranty online and wait for a response. . Time is spent. nerves are spent, money is spent. I won't contact them anymore. A terrible office.
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2
December 28, 2024
Probably the biggest store of all. The assortment is large. The choice is good.
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January 6
Knowing that the store sells Chinese china. With a 2-day warranty, it is necessary to approach this creatively) buy a thing to see the repair, then the norms
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July 23, 2024
Divorce scheme from Ami-Furniture:
The sellers convince you to make a 100% prepayment, promising that the furniture will stay for two weeks.
A month later, they throw up their hands pointing to the contract where it is prescribed a maximum of 60 working days (this is 3 months!)
, the head says that she cannot influence in any way.
For 3 months, they earn money on your money and scroll and pull to the last.
An ingenious scheme! We know about dozens of such cases, there are probably hundreds of them across the country.
We are currently suing them.
Don't get caught and stay away from this network!
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6
2
November 14, 2023
It was necessary to have 2 beds for children. Having previously selected the models, I called and consulted, the sales consultant announced that these velour-coated beds are made to order, the average production time is 10 working days, but it may be less and more. Since I ordered with delivery (Minsk), I was told that the deadline is likely to be more than 10 days. I assumed that it was no longer 10, but max 20. Paid in full via ERIP. It takes 10 working days, I'm trying to find out the status of the order, and I get an answer - there is no information from the manufacturer. I'm trying to clarify the terms, and then they tell me about the contract of the PUBLIC OFFER, which, after making the payment, I agreed with it, and according to it, the delivery time can be UP to 40 WORKING DAYS, which is 2.5 months...I called back after 15 working days - there is no information...I asked for the contacts of the managers, asked the question why the sales consultants do not announce deadlines, received the answer - it was necessary to read the contract of the offer, the sellers do not owe you anything...People who plan to order through the online store BE VIGILANT - THE DELIVERY TIME OF THE GOODS IS UP TO 40 WORKING DAYS!!!
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17
November 19, 2024
A great store, lots of inexpensive furniture and all sorts of necessities!
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September 11, 2024
The service is at the bottom, they called to clarify the availability, they said there is, come. We arrived only with a stand-up copy in stock... Also, in refusal, they say you did not call- this is generally beyond arrogance, the benefit of the source of the calls is. The soul barely works in the body... Horror...
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2
August 27, 2024
The staff was nice, one girl was smiling, but no one showed interest, it seemed that they were all on salaries and they didn't give a damn about sales, to put it mildly. The product we needed (sofa-ottoman) was on display, but it was impossible to buy it, and it was also impossible to order it. Three stars, in every sense.
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1
January 11, 2024
We ordered a sofa here. I really liked the attitude of the sales consultant. The impression of the order was slightly spoiled by the inability to order pillows from another fabric (fabric is available). The question arose - why??? The patterns are there, the desired fabric is available, but they are sewn only from the same as the upholstery of the sofa itself.
Now I'm waiting for a sofa with plain pillows :((
I hope that the quality will be at the same level
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1
1
October 10, 2023
A large store with a huge assortment of goods, many samples of furniture, interior items and other household goods, convenient location, Parking nearby.
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1
December 23, 2023
I really liked the store. Big. A huge selection of everything. In particular, we went to buy New Year's toys-under the Christmas tree.
I would take a specific place to the cons, they won't take the car right away.
In general, the norms.
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May 26, 2024
A wide range of high-quality products at a good price. I like the weekly promotional offers.
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2
February 12
It feels like they've got the SCOOP....... I think they still live in the USSR with such a service.... The order is paid... And the delivery (also paid for ) they don't know when they'll produce it.... This is the first time I've encountered this... Usually you buy something and tomorrow's delivery is free.... And then immediately pay them 100% of the cost and wait....And they don't know how long to wait.
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January 29, 2024
I bought a bed and a mattress in Ami, there are no complaints, I paid 100% in the store, they said the delivery dispatcher would contact me within 5-7 days. They called two days later, asked when it was convenient, they brought it exactly on time, right up to the entrance, delivery to the entrance is free. Everything is very polite and fast. Thanks!
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1
November 14, 2023
We bought a mattress pad, but it did not fit in size, when they brought it to hand over, they began to tell us that this product is non-refundable (at the same time, no one warned about it when buying), then they still accepted it. They paid with a card, and they wanted to make a refund by mail, they asked for an iban (to transfer to a card account, it takes several days of time), in the end they did it with grief in half, but the sediment remained, very incompetent people work and do not know how to make a refund to a card. Urgently check employees for aptitude.
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4
3
November 5, 2024
The store is good, but everything they sell there is of poor quality
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March 17
Better than all furniture stores, seriously, no kidding.
Furniture top
Mops top
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January 12, 2024
Ami, in every house, furniture at a decent price. Shares, stocks and shares... I recommend this store to everyone. Comfort and peace in every home...
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1
May 28, 2023
A good store has a very large area, a lot of goods are on display, everything can be viewed, touched, sat, a pleasant price, sensible consultants.
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November 19, 2022
The staff is nice and helpful. They help with the choice of furniture by expressing their own opinion, and not a cold set of scripted phrases for the sake of selling products.
Very affordable prices are absolutely for everyone. A convenient calculation system.
But the delivery service is of course so-so)
Although this organization does not relate to Ami in any way
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3
October 3, 2023
We bought a bed in ami furniture, and were shocked , from our side the payment was made on time as expected , which cannot be said about the delivery , delayed the bed, apologized well, everything is OK , on the appointed day of delivery , the guys brought it late , not very polite men in delivery , unpacked and surprise mastering (metal base ) not from our bed , I had to write a statement and wait for a long time . I don't advise anyone
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4
June 16, 2022
The store is large, hence the choice too. In addition to blankets /blankets, pillows for sleeping and decorative, curtains, toys and interior items, you can find cabinets, sofas, computer tables and armchairs, chairs, stools, armchairs, single and double beds, mattresses, an attic bed and bunk beds and much more. The employees are polite, they will always help with the choice, but at the same time they do not "stick" as in some other places... A lot of things have already been bought here. A nice price tag, especially for stocks, although some things turned out to be much worse in quality than expected (and what the consultant praised), apparently no luck(.
A huge disadvantage is the lack of a toilet in the store. Choosing furniture and its design when buying is a long process. And if suddenly it "feels like it" - blame yourself. The toilet is for staff only, all employees say that they do not have a key, and you need to run to all points of the parking mall and beg to open the door.
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October 17, 2023
A large store. Prices are not high, there are often discounts. The quality of the product corresponds to the price. Do not expect something supernatural. The price-quality ratio is normal.
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January 19, 2024
A good range of goods. Consultants on the floor will always help, they are guided by the product and promotions.
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1
November 15, 2023
Ordered a table, with delivery. We drove for a month. A defect was found during assembly. Waiting again. For consideration of the minute case, the factory left itself 2 weeks and conscientiously walked the October holidays, another huge question is how quickly the damaged part will be replaced. Because of this, the renovation of the room was delayed.
NOT A FOOT IN THE STORE!
The only bright spot is the staff of the store on Mayakovsky 154 in Minsk.
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1
November 15, 2024
The quality of the goods, the staff, the waiting time for the order with 100% payment, all this suggests that this office called "Horns and hooves"
Is just terrible, I do not advise anyone to contact this sharaga!!!
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November 17, 2023
24.10 I ordered a wardrobe through the online store. Payment immediately. The consultant clarified that the delivery is 5-10 working days, but possibly more. Today is 17.11, and I still don't have a closet. 14.11 the call center replied that the cabinet was already loaded and left...Now I will only buy according to the availability in the store, it's terrible to wait so long
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February 25, 2024
I do not advise ordering furniture in this store, if you want it to be "here and now", it is a waste of time, in the hope that in 7-10 days the order will be in stock.
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2
2
December 25, 2023
There are 3 cashiers with one cash register for the entire store, and the staff is sitting at the tables. Nonsense, management is not worried about its employees. The service is very slow.
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May 12, 2023
I have a big question about delivery. lifting to the 6th floor of the bed.... 35 delivery. They announced 197 rubles to us on the phone. Delivery is everything. The center of Minsk. How can I write it mildly?? And not fat? We paid 100% more than 2 weeks ago, today the delivery generally did what we wanted. I definitely don't want to talk to them on the phone anymore. Shoe prints are visible on the boxes, I don't know inside. The bed has not been assembled yet.In short, I was disappointed!
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6
September 27, 2024
A very large exhibition hall.
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1
September 23, 2022
Today, 09/23/22 at the Green shopping center in Chizhovka on the ground floor, they bought a sofa + a floor lamp + small things. The service is AT ZERO!!! For the purchase of more than 700 bel. rubles, and payment immediately (without installments or credit), I think it would be possible to at least hear "thank you for the purchase", even a package for small things was not offered - it's all at the checkout. The consultant couldn't tell me anything good about the sofa in the hall, I got acquainted with the site well (I wanted to confirm the information, but here a completely incompetent "specialist"). But, of course, the girl at the checkout was more surprised. Delivery- it is worth mentioning separately, purchase via the website- 20p, through the store- 30p, everything is only up to the entrance!
I'm trying to negotiate: the first floor, only four steps- the answer is: a separate surcharge! We bought from you for the first and DEFINITELY the last time, even if the quality of the product turns out to be excellent. Learn from the 21st Century store!!! We haven't delivered the sofa we bought from you yet, and I'm already disappointed! Dear friends, learn from the 21st century store of politeness, responsiveness and just humanity!!!!
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9
3
April 19, 2024
Very good store,great selection,reasonable prices
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October 9, 2023
Some sort of poorer sorting was in October! The floor of the plaid store! One third of the store is a cardboard house and 15 sofas!
Aaaaaah for sure!
I completely forgot.....
500 vases and 500 lamps of the same type are available!
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October 3, 2024
furniture at affordable prices
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November 14, 2021
The smartest store in the chain. The whole team is sociable. He will help, explain, tell and show. Friendly and smiling, looking at her masks)))))). The male administrator will explain all the details and tell you how best to do it. Thank you very much. 🥳🥳🥰🥰🥰
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2
September 23, 2023
-1, for the lack of payment by bank transfer, nowadays it is impossible to order and pay by bank transfer, the Ministry of Trade, KGC interestingly know about this!? Sellers say the director's whim.
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