Mercure Dubai Barsha Heights Hotel Suites

5.0

1760 ratings

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687 reviews

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Алишер Усманов

Level 4 Local Expert

There are no slippers in the room, the floors are always cold. There is no toothbrush or toothpaste in the rooms. For breakfast, fruit is only an old watermelon and pineapple (also old) . The queue is not breakfast every morning. And the breakfast itself is generally not very good . The worst thing is that registration at the reception takes up almost the whole day. They work so slowly at the reception

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Диана Салахиева

Level 8 Local Expert

Pros: location, huge rooms, quite tasty breakfasts. Cons: there are a lot of people staying at the hotel, because of this you have to wait a long time for the elevator and for breakfast if you come after 9 it's hard to find a free table.

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Редзиня Игорь

Level 4 Local Expert

Very poor service. You constantly need to force them to bring water and change towels. The rooms are old and smell musty. If you want to move to another room, you will have to pay extra. We paid an additional $300 in eight days.

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Sh.D.A.

Level 7 Local Expert

The service is not very good. Some floors stink. Corridors. The cuisine is good and delicious.

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Даниярбек Кубеев

Level 11 Local Expert

In general, it meets the requirements of price / quality. Among the advantages: the cleanliness of the pool, the swimming coach is always on the spot (can teach a child to swim, the presence of a gym, massage, SPA, courtesy, the cleaning service works perfectly, there are girls in the lobby who can advise on the choice of entertainment, translate complex offers of the administration, the souvenir shop pleases with adequate prices and a wide range of gifts and souvenirs. Of the minuses: it is necessary to remind the administration that slippers and personal hygiene items are needed (until you ask, they will not bring additional cots for a fee (they requested $ 45 for 3 days).

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Кристина Арсеньева

Level 13 Local Expert

We are 2 adults and 3 children, we got a huge room with 2 bathrooms and a sea view. Valet parking, very convenient. Breakfast is monotonous and there are only sausages from meat, but there are fruits.

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сергей к.

Level 8 Local Expert

Nice hotel, helpful staff, especially guys from Kazakhstan, the pool is so-so

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Роман Сальный

Level 14 Local Expert

I really liked the hotel.Good location, right next to the metro, there is parking right in the hotel. Delicious breakfasts

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Ury U.

Level 8 Local Expert

A solid four. Everything is good: accommodation -2-room apartments, excellent food, metro is 2 steps away, everything is nearby, transfer to the sea is 15 minutes.

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528497 Махмудова

Level 8 Local Expert

The hotel is not bad, the service was surprised. Mostly Indians work as maids, they always forgot to leave clean towels, while taking dirty ones. The food is also not very tasty, the chefs are Hindus, respectively, the food is Indian, often spicy (((

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Лазаревское Сегодня

Level 11 Local Expert

Oh, I've been to chickpeas 2 times this year! A huge plus-row subway, almost at the hotel! You can walk around the area, good cafes, clean. Marina and Bursh are not far away. The food is fine!

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Варя Софронова

Level 5 Local Expert

Acceptable for its price, convenient location (metro nearby), but a couple of cockroaches were seen near the pool. The food is delicious.

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Юлия И.

Level 5 Local Expert

The kitchen in the apartment is very dirty. The room is large and comfortable, but everything is old and worn. The bed is very comfortable. The reception is working fine. We didn't go to the restaurant. The pool is small and very busy during the day.

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roxy

Level 6 Local Expert

Pleasantly surprised, I was skeptical...but- a view of the sail, silence, relatively whole and not killed with such a flow of tourists...well, the food is just a delight, the child ate not only cucumber and potatoes,

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Елена Решетникова

Level 5 Local Expert

Great hotel! We were in it last year! Everything's fine

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Ренат г

Level 6 Local Expert

So everything is fine, there are Russian speakers at the reception, but I constantly had to call on the water to bring drinking water and for 5 people to stay in the room, everything was for two, and I had to ask for it every day, they brought it, but again I did not immediately have to wait for an hour

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777rus

Level 24 Local Expert

It didn't go well for us personally. Everything is old, ancient. They don't clean properly. They take the towels and do not return them back. In general, it is dirty and unpleasant. No food, monotonous, spicy. There are a lot of beans, rice and dishes with these products. Baking is not enough. Cakes of 2 types, watermelon, melon and pineapple in the cut are tasteless. Not ripe. There is very little meat! You can wait up to 15 minutes for the elevator. Because there are a lot of people and you just can't get into the elevator. The only plus is that the metro is nearby, I just left the hotel, walked around the hotel on the left and here is the entrance to the passage leading to the Dubai Internet city subway. The tourist fee of 20 dirhams per night is paid on the spot. An extra bed for a child is 150 dirhams per day! I will not choose this hotel a second time. Thanks for your attention! I am attaching a photo of the view.

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Владимир Исаев

Level 7 Local Expert

Nice hotel, in a good area, it's a pity it's a long way to the beach, you can't walk.

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Оксана Риехокайнен

Level 7 Local Expert

Great hotel! Very good service! Large cozy apartment with everything you need! Good location of the hotel, near the metro and bus stop.

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Анна Батынова

Level 13 Local Expert

Nice hotel! I've only been here three nights. In general, everything is fine, not the top, but it will go) there are better hotels in the Barsha Heights area. But here is a good location right near the subway 🚇

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Дамир

Level 13 Local Expert

The hotel is located right next to the metro station. Nearby there are supermarkets and a wonderful cafe (Manoushe Street), with the most delicious shawarma I've ever eaten)))) There are a lot of elevators in the hotel (like 4 for guests), the room is nice, spacious, the room is a little noisy because of the highway nearby (but we were so tired that it didn't bother us), the room has a wonderful temperature without air conditioning, it looks like the ventilation works great. Upon check-in, you must leave a deposit of AED 500. Either in local currency or in dollars. Dollars must necessarily be 2009 and younger, I had only 2007 and this created a big problem, immediately upon arrival there was naturally no local currency, and all the bucks were 2007 and older. In general, at the reception I was sent to change dollars in the exchanger (dollars for dollars, but younger, or dirhams) and then come and we will be settled (despite the fact that it was forbidden to leave the hotel before the arrival of the PCR test result and the exchangers do not work at night). Customer orientation is "on top")) There were no slippers and bathrobes in the room, we had to ask ourselves. There is no compliment to the guests whose birthday is on tour.

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Николай

Level 11 Local Expert

Nice hotel. There are Russian-speaking staff. They clean well, the linen is changed regularly. There is always a free taxi nearby. The metro station is literally 100 meters away. The buffet is varied. I liked it there.

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Marat Dauletovich

Level 6 Local Expert

The rooms are tired, you can hardly get on the elevator during rush hour, because of the advantages of the metro and a nearby store where you can buy alcohol (Google to help)

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Лариса

Level 15 Local Expert

Not a bad hotel, polite staff, convenient location near the metro. There were only breakfasts in the restaurant, so I'm writing about them. It's delicious and there's always a choice. The room overlooked the pool, so the road and the noise from it could not be heard. The elevators did not wait long, the pool is small in the hotel, but quite good. In principle, the hotel is on 4. Leaf

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Ниязова Татьяна

Level 16 Local Expert

A great hotel, a very comfortable large room with a kitchen we had, cleaned with a bang, the location is perfect, close to Dubai Marina, convenient to travel to Abu Dhabi, not far from Burj Khalifa, one problem is the cards that constantly do not work, then you can't go to the room, then you can't get to the elevator)

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Ernesta

Level 8 Local Expert

Not a bad hotel. We got a nice two-room suite on the 40th floor, which had everything we needed, including an iron. Panoramic windows with a great view. The bathroom had a bathtub and a shower stall. The breakfasts are quite varied, with the presence of fruits, we went in November, there were no queues at breakfast, which many write about.

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Юлия Д.

Level 5 Local Expert

The big disadvantage of this hotel is the cleaning of rooms and old furniture. We lived in a suite with a view of the city. The cleaning is terrible - the carpets don't seem to be vacuumed at all, in 9 days they only put towels once, the rest of the times they forgot every time. It was only on day 3 that we learned that we should have bathrobes. The furniture is shabby, there is mold in the shower. The breakfast is not bad, but the same type. I'm already tired of day 5, it's impossible to drink coffee. Advantages: location, 1 minute to the metro on the street + 3 minutes walk to the car (through the passage), view from the window. Before that, we lived in a 3-star hotel in Dubai, everything was much better.

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Shahlo Zakirova

Level 6 Local Expert

Zero maintenance during cleaning does not clean the drivers and dressing gowns every time you need to ask

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Руслан Ахмеров

Level 6 Local Expert

Stayed with my family for 1 night. Check-in: Long registration. Breakfast was included for 4, but at registration they said that breakfast was only for two, after indignation they demanded a voucher, after calling the manager they said that breakfast was for 4. The room was apparently given more than booked Room: The room is tired, there are traces of dirty stripes and shabbiness. The sofa had traces of crumbs. When unfolding the sofa, there was an old rumpled sheet. I requested bed linen for the sofa, brought 1 pillow and a plaid (of the advantages, the plaid was in the package, a sign that the plaid was washed). there was no sheet, and upon repeated request, a sheet with a hole was brought. The noise insulation is terrible, day and night the hum from the highway, 13 lanes by the road and cars drive around the clock. There was a room on the 35th floor and there was still a hum. The breakfasts are quite good, as in many hotels. The fruits were melons, watermelons, pineapples. cheeses, pastries Eviction: a long check out. They check the rooms before evicting. We checked out a little earlier and left our suitcases in the luggage room as we wanted to take a walk before going further. The room was checked, they said that everything was fine, they came up and asked for reviews about the stay, then when we returned for the suitcases, they refused to give us the suitcases, accusing us of breaking the TV and demanding to pay a fine of 3000 dirhams. There was no limit to the indignation, we stayed in the room only for the night as we were walking all the time, the TVs were not even turned on. 1 as a result, the TV was not set up at all. The TV body was broken, there was a crack in the corner, while the TV itself was functional. When we checked in, we did not check whether they are turned on and how the external condition is. We refused to pay, because we definitely did not break it in the first place and by the nature of the damage, the TV must have been broken during transportation or otherwise. We lost time and money because the transfer was waiting for us and the managers did not even apologize. I do not recommend this hotel, as it turned out that in this hotel it is a common occurrence that equipment breaks down and if the staff did not notice in time and did not demand from the culprits, then the breakdown will be hung on others who check into the room. It became clear why the check out is so long, as they check the numbers. There was no such thing in any other Emirates hotel.

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Оракул

Level 8 Local Expert

In a word, it's a nightmare. Why are there so many positive reviews… Upon arrival, they spent 10 minutes looking for a room for 2 people with separate beds, although we had booked. Then they settled into a single room, putting a cot next to it. Our room was most likely not cleaned before delivery, so it was found 10 minutes later, it is not known if the bed linen was replaced from the bed, because there were beautiful curly black hair on the sheets. One star for a delicious dinner and breakfast

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Александр

Level 14 Local Expert

A good hotel, for a solid four. We had a room for 4: two bedrooms, two bathrooms, and a huge hall, like two rooms, a small balcony. There is a lot of space in the room, cozy, comfortable. Towels are changed on the first request, quite quickly. The only thing is to ask everything: brushes, bathrobes, slippers. Breakfast is crowded, the area where the food is located is very poorly organized. Some dishes are broken and dirty, especially mugs. The tables and chairs themselves are dirty, cleaned superficially in the dining room. It's better to come first There are many Russian-speaking visitors to the hotel, as a result there are Russian-speaking staff From the window in the distance you can see the sea, but it's far away ... there are transfers to the sea, you need to sign up for the day. They leave after 9:45 every hour, depending on those who wish, they are taken from the beach in three hours, 15-20 minutes to go. Toilets and changing rooms were not found on the beach itself. The staff is very responsive and unobtrusive, not arrogant

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Борис

Level 16 Local Expert

Great hotel! We leave the hotel and immediately enter the subway! A high-quality and varied buffet. the room was on the 40th floor, the view from the window was a BOMB!! linen, bathroom, etc. at the highest level. And one more thing: Come to breakfast before 9:30 you will not stand in line in the hall.

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иван и.

Level 5 Local Expert

A very good hotel for your money, I definitely recommend it.the strongest plus is the location, the airport and the metro are literally two steps away.the rooms are good.

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Виктория Якушенкова

Level 6 Local Expert

A great hotel, we lived in a two-bedroom suite.We liked everything, the service, of course, is not Turkish, but everything was wonderful.Excellent food (we had breakfast and dinner), everything is very tasty and varied.Near the metro, you can quickly get to any point, but we often ordered a Yandex taxi.Recommend 👍👍👍

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Ольга Крючкова

Level 15 Local Expert

Now we will only stay here in Dubai. Rooms, food, appearance, convenience - everything is at a high level. There were even floor scales in the room, I haven't seen this anywhere. The proximity of the metro station (50 m) was very convenient. One of the photos shows a view from the window. On the other is the bedroom of the room. it was a two-room apartment with a living room and a kitchenette, although we took the simplest room. The pricing policy is also pleasing, although we were in the "off-season", at the end of January.

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Светлана Дугина

Level 15 Local Expert

A large cozy, comfortable hotel. It is located at the entrance to the metro and this is a huge plus. The hotel has a fairly large swimming pool, with a separate children's bowl, with a Jacuzzi, with a sauna and a hammam! It is outdoors, which allows you to sunbathe! The apartment is clean, cleaning is done daily and towels and bed linen are changed. The rooms are chic, the food is varied, lots of fruits, salads, drinks. One "but" for Russian speakers, it is necessary to know English, since they do not communicate in Russian here...

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Маркет Партнер

Level 9 Local Expert

A rather shabby hotel, everything seems to be there, but the quality is average, both the food and the infrastructure of the hotel. The biggest plus is the location next to the metro, the station is 30 meters from the hotel. But I wouldn't move in here anymore.

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Вера Казак

Level 19 Local Expert

The hotel is not bad, but the breakfasts were not very pleasant from the word at all! Security service glasses were stolen for breakfast, they were found quickly by video cameras, well done well done! In the pool on the eighth floor, such disgruntled attendants dress with towels and part with not very straight greedy some

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Алексей Горстка

Level 6 Local Expert

I really liked the hotel. The rooms are very large. The location is convenient. There is a subway nearby.

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Лиана

Level 6 Local Expert

All the furniture is old, the pipes leaked 2 times during the 7 days of our stay there. L

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Денис Прокопов

Level 15 Local Expert

Modern skyscraper, delicious breakfasts, shower and bath in the rooms, beautiful views, convenient location near the metro. A decent 4ka. Suitable for people in wheelchairs.

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Карина Б.

Level 2 Local Expert

I really liked your place, the rooms are beautiful, the breakfasts are delicious, the staff is good-natured.

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Андрей Янин

Level 17 Local Expert

This is the worst service I've ever had in my entire life. The most boring food. The most stupid elevators, which almost made us late to the airport...

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Руслан Ибатуллин

Level 5 Local Expert

Nice hotel, good location, we walked to the beach...you can't get a free transfer! The rooms are large, cleaned for 4 ku) there is a lot of food, delicious) at the reception, a Russian-speaking girl Alexandra helps in all matters, thank her very much!

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Ксения Ивлева

Level 8 Local Expert

The service is a pain, there is nothing in the rooms, you need to beg for everything and it's not a fact that they will bring it to you, you need to ask 200 times to achieve something. No bathrobes, no slippers, no towels, no brushes. We stopped by the room with dirty towels and empty bottles of water on the table, obviously the room was not cleaned. The hotel has a kitchen, but the kettle and microwave are broken, changed a day later. And 1000 requests. In the room, there is a dubak from the condors, you turn them off, they turn on again when the room is cleaned, like. The sockets are different, the staff is not aware that they have adapters, I have achieved only from 4 administrators. At the entrance to the hotel, an expensive taxi is sniffed, although you ask for what is on the counter. Initially, they were settled in a room for the disabled, when they asked to relocate for a day, this problem was not solved. They also said, do not communicate with other guests, do not be upset that their rooms are better... When they did relocate (for which special thanks to the administrators), there was nothing in the room again: no water, no towels, no slippers, no bathrobes (which, in principle, we were not given). Towels for the beach are also not provided, although they are taken to the beach daily. The pool is small, there are also trainings for children, you have to swim in one narrow lane. The Windows overlook the highway, it is very noisy (especially at night), closed doors do not help, there is no noise insulation. The furniture is old. WiFi was constantly crashing. From the positive: The hotel itself is beautiful, except for the rooms The problems were still solved, but it was necessary to constantly beg for everything Near the metro, supermarket, close to the main attractions (taken to different beaches), it is also easy to get by metro to anywhere in the city Good breakfast (buffet) They bring water (also need to beg), I learned that they don't give water everywhere, water is a luxury for the Emirates There is an iron and ironing board Free safe 2 rooms, large bath, washing machine, kitchen

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Игорь Лялин

Level 25 Local Expert

Excellent hotel, cleanliness. The rooms are super, everything is clean, all appliances work. The rooms are cleaned daily. Great pool on the 8th floor, the view is gorgeous. The food for breakfast is excellent. Thanks

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vlad korostelev

Level 6 Local Expert

I like everything. The food is good, everyone is friendly, there is a place to check in.

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Саня Ухо

Level 2 Local Expert

the rooms are clean, the location is near the metro station and it is very convenient.

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Ольга Юхновская

Level 6 Local Expert

Next to the subway. Good sound insulation. The rooms are tired, the air conditioning system is shared and no one has cleaned it, when you turn it on, there is a smell of dampness and mustiness. The breakfasts are not bad, but popular dishes are rarely replenished, so if you come after 7:30, then something will no longer be there.

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Татьяна

Level 4 Local Expert

Great hotel. Good cleaning quality. The hotel staff is very friendly, especially Sumon and Rahul

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