An outrageous selective approach: when withdrawing large amounts of cash from the cash register by me or my family members (my mother and sister with different surnames), the staff never asked for a passport. But my husband was refused in a similar situation, saying that the card was not his. The logic of the bank is unclear. Or do the rules exist, but are followed selectively?

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Ольга Бабицкая

Level 7 Local Expert

23.09.2024. I applied with my husband to take out a loan. 09/24/24. We have already purchased what we wanted. More than human thanks to the staff of this branch. Special thanks to the head of this branch. I explained everything clearly, competently, and in an accessible way. Friendly, pleasant to talk to. Despite the employment of specialists, she also conducts the reception of visitors. Well done. Thank you for your help. Good luck and prosperity to you.

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Domgo Domgo

Level 26 Local Expert

They serve customers quickly - even in Minsk, not every branch of MTB Bank is able to serve them so quickly.

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