I am a client of your bank and was shocked to say the least by the service from an employee of Esman Larisa at the branch in the carousel… 05/25/2026 at 19:30 I will write briefly . I brought Russian money to change to RB, the cashier refused to accept the money because I did not know what the amount was. On the offer to count through a typewriter, she said that the typewriter was just for her. Then I told her the estimated amount, and she took the money and counted it. The amount didn't match and the cashier returned the money to me a second time. What kind of circus?? I always put a wad of money, I say everything in rb and they always changed it. But not this time. Explain to me the money exchange policy)

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Игорь Александрович

Level 11 Local Expert

I addressed the problem where I made a mistake on the last digit of the loan agreement (fine print and tired eyes were) instead of 3 I wrote 8 ...) I didn't double-check and credited the money to the wrong address...) As a result, the Specialist explained everything, helped to draw up a statement, rechecked it and sent it to Minsk on the same day, and at the same time, as a client of the bank, they did not charge me any fee... Unlike another bank ..... Then came the response from Minsk by letter, where everything is written in detail, clearly, and most importantly clearly! I thank MTBank and specialists for the correct and prompt consultation and work!!!)

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Владислав

Level 5 Local Expert

I changed my job and there I was forced to use this bank. I came to this branch, opened an account there and gave me a card there. Now, in order to pay for communal services or put money on the phone, I have to log into the browser, register the name of the bank in the search and log into my personal account in this way, constantly entering long passwords. It's just not convenient and some kind of nonsense. For some reason, I can't use the bank's application since I switched from MTS to a1 with the number saved. Why wasn't I warned about this in advance? I would rather receive cash and pay for my services in the mail. Why do I need these tambourine dances nowadays? I have been transferring my po from this card to my old card of another bank for 3 months, I lose interest, but I use banking normally

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