An extremely unpleasant attitude towards customers. Due to the reorganization of the legal entity, it was necessary to urgently come to the corporate department (there is only one in the city, by the way) and apply for a new owner within 7 days. Despite my request to provide this service remotely (my leg was broken) As a result, I first came to one department for individuals on crutches, they told me to go to the corporate department, they fired me that the number would be with me for another 2 months. The next day, my phone number was taken away from me.

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Ket lol

Level 7 Local Expert

Yesterday I applied for a replacement of the equipment, as it was not working properly, I previously clarified in technical support that the router would be replaced. Upon arrival, the router was taken away. They did not provide a replacement, but advised using the mobile Internet. The repair time is two weeks, maybe earlier. How is it nowadays without Wi-Fi? Thanks to MTS for solving the problem. Thank you for treating your customers this way!

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Маклакова Е.

Level 2 Local Expert

It's a disgusting attitude. It stood for 10 minutes, during which time we managed to serve only 1 customer. There are 10 more in line in front of me. I asked the girl in the audience if there was a cord for the phone I was standing for. The answer is, "I can't help you, wait in line." So you need to spend an hour or two to find out later that there is no product?

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Mts - Belarus

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