Mts

Rating 4.7
628 ratings
Rate this place

190 reviews

Level 2 Local Expert
September 6
I would like to express my deep gratitude to the technology consultant for his attention to detail, intelligence and ability to find what a person needs. I bought an infinix smartphone in this store and was very competently consulted, I was very pleased with the purchase. So that for that kind of money and everything you need in a smartphone, even more. Thank you very much!
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Level 9 Local Expert
September 14
I have been a subscriber of MTS LLC for several years, and for a long time I have been experiencing difficulties using your company's services. Periodically, the connection disappears and the Internet does not work well, my interlocutors do not hear me, noises appear, in this regard, I repeatedly called 0890 and left a request for a network health check, I was provided with formal unsubscriptions and recommendations to restart the phone or make a manual network selection. This kind of work does not suit me! I use the iphone 14 pro max mobile phone, which I purchased in installments from your company and must use your services for a long time according to the terms of the obligation concluded between us. This phone model costs more than 5,000 Belarusian rubles, I'm not going to constantly manually switch the network or reboot it. I fulfill my obligations properly and require you to provide me with high-quality communication as a consumer.
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Level 2 Local Expert
October 21
Terrible MTS telecom operator. Constant problems with the Internet. I have addressed and am addressing the same problem many times, but the answer is the same and the problem remains unresolved. Moreover, when dialing the support service, the bot is responsible, not the live operator. In general, it is worth closing this mobile operator in RB. And I also want to write a letter to the commission under the president of RB And sue MTS. You only know how to raise prices for tariff plans. So that the prizedenskaya commission will fuck you and the CEO of MTS company. Maybe then you'll move on and get to work.
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Level 2 Local Expert
September 4
I went to this place today, described the problem and received the same answer as in 2 other salons before him, "we can't help you in any way." If the issue is a little apart from their pre-prepared actions, then you don't have to wait for help. It was necessary to change the old-style SIM card (more than 20 years ago) to a new one, since it does not fit into a new phone. Due to the long-standing connection, there is a nuance with the registration of the number, but they cannot simply pick up the old SIM and issue a new one instead. There was no need for anything else. The attempt at dialogue failed, I would not like to lose a number that has been with me for more than 20 years, but the easiest thing would probably be to take another SIM (and most likely not from this company), and throw out the current one and forget. Customer focus is on top. How to take money, no matter who pays, it's always the same, but how to go to a meeting with a long-time client "we don't work like that"
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Level 4 Local Expert
July 16
I am not writing about this office, but in general about MTS, so forgive the employees of this particular office. If you want money to be debited from you all the time and it is not clear why, if you want all unnecessary functions to be enabled by default, and the necessary ones are disabled, THEN YOU ARE IN MTS! For those who do not believe the advice, keep as little money as possible on the MTS itself, then you will find out sooner that you have something written off for something!
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Level 5 Local Expert
October 3
The speed of the mobile Internet is below the baseboard. Inadequate support. The office is always looking for problems on the consumer's side. In neighboring countries, the device does not need to be rebooted, as your employees advise, in order for the connection to be. And their incoming speed is several hundred MBit/s. It's good for you if you have 20 MBit/s in Minsk on the street in any area. For the most part, you reach up to 5 Mbit/ s with a creak
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Level 2 Local Expert
July 11
The terrible MTS company has become impossible to reach the operator, only the answering machine answers. Switch to other operators. MTS generally write off money for nothing, they connect all sorts of subscriptions themselves and then write off the money
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Level 14 Local Expert
March 28
I was very pleased with my visit to this salon. They helped me to choose a mobile and professional tariff that fully meets my wishes. I recommend it!
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Level 2 Local Expert
August 13
It's high time to collect collective complaints and go to court against you, for constantly connecting incomprehensible services, every couple of days you connect something new "good business for old people..."
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Level 3 Local Expert
March 15
The quality of communication and Internet is just terrible, especially in the last few months. They do not notify about the ongoing work on the network. Yesterday, March 14, starting at 16:00, the Internet speed dropped to about mbit/sec. I've been kicked out of online meetings more than once. When watching videos, they hung up every 5-6 minutes, video downloads were interrupted every 3-4 minutes in the evening, the download time for 3-5 minute clips was 2 hours. Sites do not load for 2-3 minutes. Messengers are available intermittently. Are you serious? The year 2024 is now, if anything. I'm paying for unlimited internet. The tariff is Unlimited+, which is 3 times more expensive than in Moscow or Tbilisi from other providers, where the quality of services and service works like clockwork when using the same laptop and phone. What am I paying such money for, I'm sorry? The support service is useless: the SIM card was re-registered, the Internet settings were restarted. Nothing helped. Today is March 15, 2024 - the problems are still the same. I had to go to a coworking to work, and pay another 45 rubles for a more or less stable Internet connection. There is not even hourly billing in coworking in Belarus! I have repeatedly complained about the poor quality of communication. "Unsubscriptions" are coming, the quality of communication is getting worse and worse. Where is the management looking? mts.by "Does anyone work there at all?"
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Level 10 Local Expert
June 25
I live nearby. That's why I visit this salon. To say that they work slowly there is to say nothing. The last time I bought a watch in April , more than 2 hours with a queue and a purchase .
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Level 3 Local Expert
June 20
Poor quality of service: a long wait for someone, not a single consultant was on the floor. The lack of a sufficiently important punch for such a salon is the lack of a water cooler
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Level 8 Local Expert
February 17
It's a funny place. On the one hand, this is the central office, the bosses are sitting over this store, so the room is spacious and beautiful. But there are few cash registers, so in this case you will put the room in the queue. At the same time, there is no cash register and it is not expected. Your cash will be taken only for calculation. NFC virtual cards don't work either. Why? Because.
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Level 14 Local Expert
October 18
I'm shooting two stars for the online store. I registered my phone in the online store on the 15th. I got a call confirming the order. They said that they do not deliver to the MTS salon, but only by MAIL or COURIER to the house. I chose a courier, but I asked them to bring me to work. The employee on the phone said to wait for the courier from 18 to 22 the next day. On the 16th, at about 9 p.m., no one is calling me. There is a robot sitting on the bell in the online store, which is useless! I say "contact the consultant" - in response, "I can't hear you" and the call is dropped. I found out on the website by the number that the phone was sent to the post office. It turns out that the country's largest operator does not have personal couriers!!!! And they work through the mail. The next day, I went personally to the salon on independence in the hope of picking up the phone there. I got on the employee Julia. The girl started to find out everything. It turns out that a White Mail employee has a phone somewhere in his hands and immediately in the salon they can't give me a new one, because the drone's mail contacts me so that I cancel the delivery. At 2 p.m., they call me from the post office and say that the phone will be delivered by five in the evening, and they also said, "we actually work like normal people from 9 to 17 and we will deliver it to you by 17 o'clock." I'm not fucking weak like that. I refused the delivery. Soon Julia called me back and said that she could come pick up the phone personally. What we have as a result: - MTS saves on couriers - MTS does not move goods between salons - MTS needs to review its order processing policies. Special thanks to Julia, who was able to calm me down, because I was nervous about this situation. To run around looking for salons all over Minsk, where the model I need would be.
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Level 3 Local Expert
February 7
The service is not worse. The last time I was in such a queue was at a state polyclinic. I did not think that I would encounter such service and terrible organization of service in, in my opinion, a modern company. There are no such queues even at the post offices. I registered at 18:27 with a queue of 15 people, at 19:16 I'm still sitting in line and there are 5 more people in front of me, while 3 or 4 customers left without waiting for them to be served … Of the 5 workplaces, 2 are functioning, while two girls who have to serve quickly serve, slowly, giggling and relaxed… Of course, why rush - they have paid for the sitting time, these are customers who came to sit in line for an hour at their own time.
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Level 3 Local Expert
April 12
This operator has no advantages. Communication, the Internet - it's clear that it's not on the level. Let's talk about installments on phones: I paid the installments in advance, and I wanted to disconnect from this operator, but... it turned out that you can pay off the installment plan in advance, MTS will tell you "welcome" here, but you cannot disconnect from the operator, because you need to stay with him until the end of the installment plan! Although it is already closed, but in fact it still seems to work for them anyway)) and what was the point of me paying it off to you in advance??????
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Level 6 Local Expert
August 7
The first reviews about the very low speed that I scrolled through were written in 2022. So I keep you informed, 2 years later, in 2024, the situation is the same. 5 people - 35 minutes
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Level 6 Local Expert
August 30
A brief review: Internet coverage is 0 out of 10. For the idea of how to transfer a bunch of people to the "Unlimited more expensive" I put 10 shekels out of 10, but humanly - well, it's not humanly, but...
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Level 6 Local Expert
July 24
Fast and high-quality customer service! A clear explanation of all the points of using the SIM card!
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Level 4 Local Expert
July 31
When connecting to this operator, be careful, read the contract, they connect unnecessary services, like watching movies, etc., for which they charge a fee.
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Level 9 Local Expert
October 10, 2023
There are no complaints about the work of the salon and the employees. But the Internet is at a snail's speed (it displays the current speed on the phone), 240p does not download it, imho, it's already a shame for the provider. I took the phone in the same salon a month ago. For this, minus one star. Second. People pay for goods and services to you with cash or a card. Why is it only the mail/balance of the number when returning funds ? I think everyone is able to top up the account themselves if necessary. For this, minus the second. The girl carried out the return of the assistants - competently, carefully, double-checked everything. I repeat, there are no questions for the staff. Everything is on the level. But the quality of communication and some nuances sometimes cause total bewilderment.
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Level 2 Local Expert
June 18
Approximately 5 clients pass through in one hour with 3 operators working (there are 5 jobs in total). It's been a very long wait, and this problem has been around for a long time.
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Level 8 Local Expert
August 21
The Sovdepov attitude. They talk in a raised tone with the client, as if I borrowed money from them and do not give it back! I was shocked! They ruined the whole impression of the city and the country.
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Level 11 Local Expert
March 7
Excellent service! I received expert advice as quickly, correctly and intelligibly as possible. A rarity nowadays.
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Level 9 Local Expert
August 15
The time is 19:23, I wait in line for 30 minutes, there are 4 people in the hall (at computers) of the working staff, 1 person works in fact.Is this normal?
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Level 5 Local Expert
August 31, 2023
Хотел уточнить информацию в отделе для юр лиц - три дня я звонил на короткий номер и городской, оставлял заявку на перезвон. Перезвоните только на четвертый день. Отдел работы с юр лицами, он же из головной офис тоже странно работает: приходил в июне, стоишь перед будкой охранника, нужно брать трубку и звонить на наверх, чтобы за тобой спустились и впустили, собралось три человека, нас так никто не пустил, одной женщине вообще было назначено по времени. В итоге постоянно выходящие на улицу работники МТС через турникет сказали, что «обед». В общем, какой-то бункер, а не офис, где рады своим клиентам. Ушел к другому оператору.
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Level 6 Local Expert
July 1
They pressed a number with a positive balance of 295709377, there was no movement on the account for 180 days, a cool operator, I advise everyone. 🫠
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Level 9 Local Expert
July 18, 2023
Отключили на районе свет. Думаю ладно, посижу через мобильный интернет МТС. Но не тут-то было. Скорость 20 кб/с. На трёх разных устройствах, с разными тарифами МТС и номерами. Пишу в тех. поддержку, и мне отвечает бот - подождите 5-7 минут и перезагрузите телефон. Сделал, ничего не изменилось. Пишу снова, но уже прошу подключить оператора. Оператору объяснив ситуацию, слышу ответ - через 30 минут перезагрузите устройство. Я говорю, что проблема не в устройстве, потому что это на всех телефонах в квартире происходит. На что ответ от оператора - перезагрузите все 3 устройства. Гениальные шаблонные ответы и нежелание разбираться в ситуации. Если отключился свет, и вышка, неужели в 21 веке нельзя запитать её резервным питанием? Но операторы даже не назвали причины отсутствия интернета. А деньги спишут как за качественно оказанную услугу в полном объёме. Если раньше при отключении света, всё было хорошо, то с сегодняшнего дня я сильно разочарован услугами МТС.
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Level 5 Local Expert
October 17, 2023
In general, I work here, so I can give the most objective assessment. There is only one minus — there are often long queues here. Otherwise, there is a wonderful staff, a large selection of equipment and devices, a pleasant atmosphere.
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Level 14 Local Expert
July 3, 2023
Удобное расположение, довольно просторное помещение, электронная очередь, большой ассортимент товаров, вежливое и профессиональное обслуживание.
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Level 9 Local Expert
September 28
The service is wonderful, polite, clear and fast.
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Level 9 Local Expert
September 6, 2023
Услугами МТС пользуюсь очень давно. В данный момент пользуюсь рассрочкой. В офисах сотрудники всегда доходчиво и компетентно всё объяснят и подскажут.
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Level 8 Local Expert
May 12, 2023
Крутые... Грамотные., Есть конечно всякие но.... Но когда касаеться выбрать что то..., Подключаються все.,и совместно выбираеться лучший вариант по возможностям и потребностям.
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Level 7 Local Expert
January 27
Objective trash, not communication, life used to be like that, now MTS is the same, two apartments in Minsk-mir at different ends of the connection is terrible, another operator puts additional towers for the area, apparently you will have to contact him
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Level 6 Local Expert
April 14, 2023
Отзыв не относится конкретно к этому отделению. Но работа с клиентами отвратительная, делал предзаказ на телефон и в день когда должны были привести просто поставили перед фактом что доставка будет на следующей день, что было крайне не удобно для меня, но согласился. На следующей день такая же история, сможем привести завтра вам позвонят утром до 11 и согласую время доставки. И что ?! Конечно же никто не позвонил и не согласовали время. Звонил уже курьер который приехал конечно вечером со словами я буду через 10 мин. Вот только меня уже нет на адресе. Да и желания уже не было после ожидания в 3 дня. Отвратительно. Я пользую МТС с момента открытия и такого отношения не ожидал. Буду перезаказывать этот же телефон в А1 с ними никогда вопросов не было.
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Level 2 Local Expert
September 14, 2023
Приветливые сотрудники. Помогли выбрать, проконсультировали. Большой выбор техники в наличии. Уже не в первый раз покупаем именно в этом салоне МТС.
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Level 7 Local Expert
September 12
The Internet quality is terrible, at the level of 2G instead of 4G, and this is in the center of Minsk on the street
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Level 30 Local Expert
June 12
The company does not fulfill its obligations to customers in terms of providing all the declared functionality of the mobile application. In fact, you cannot make payments for services from their application
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Level 15 Local Expert
January 29
Competent staff. We have received detailed instructions on how to use all the services of the purchased SIM card.
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Level 3 Local Expert
February 12, 2023
сразу скажу, что выбор услуги на терминале номера вашей очереди - бесполезная ерунда и для чего это сделано не понятно. Талончики выдаются просто по очереди в не зависимости от того, что вы нажали, также происходит и обслуживание. Т.е. если вы хотите провести или проконсультироваться по "быстрому" вопросу, а перед вами 10 человек собираются приобрести телефоны, то вы будете ждать по "живой очереди" около часа или более пока все свои телефоны купят, сменят тарифы, оформят рассрочки и прочее и никто вас с вашим пустяковым вопросом не примет, хоть вы и добросовестно выбирали опции на терминале.
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Level 7 Local Expert
October 1
Please note - the purchase of a SIM card is only by bank transfer.
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Level 15 Local Expert
March 18, 2023
Пишу не про этот салон , а про контору МТС . Самая бедная контора. Во первых начали брать комиссию за пополнения света 1%. И. Амаре главное все больше привлекают на рекламу этой конторы звезд . В третий , тарифы все дорожают . Но после рекламы звездами , тут же идет реклама помогите фонду Алеша . Где логика . На звезд у этой конторы деньги есть , но на другое нет . Самая бешеная контора
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Level 4 Local Expert
January 31, 2023
Всем кто решит перенести номер в МТС стоит задуматься о таких косяках"компетентности" работников ЦЕНТРАЛЬНОГО ОФИСА компании МТС! Оформлял 29.01.2023 перенос номера с life в МТС. Уже 31.01.2023, а номер так и не перенесли. Оператор долго что-то копашилась, даже прибегла к помощи соседнего оператора, и со словами "заплатите завтра 10BYN, вставьте карту и у Вас через 24часа после обращения номер заработает". НО ни 30.01.2023 ни 31.01.2023 оплатить номер не получается т.к. он до сих пор не привязан к МТС. При обращении в call center MTC, оператор сказала, что необходимо СНОВА обратиться в один из офисов, чтобы заново перенесли номер и провели это в программах, так как у оператора CallCentra таких полномочий нет. По итогу я уже почти 2ое суток без связи и все только открещиваются.
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Level 4 Local Expert
August 16
They are cunning, trying to sell more expensive tariffs. There is no trust in you anymore.
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Level 7 Local Expert
April 5
A good service center, there is a large selection of phone models and equipment
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Level 6 Local Expert
December 28, 2023
I had to come here several times and for various reasons. The service has always been impeccable.
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Level 4 Local Expert
July 14, 2023
Очень медленное обслуживание. Принимает по талонам 1 человек, в то время как 2 консультанта гуляют по пустому залу с недовольными лицами, периодически заглядывая в свой телефон и отвечая на сообщения. Атмосфера неприятная, а офис на проспекте! Ну как так..
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Level 6 Local Expert
September 27
Everything was done, quickly and clearly.Sim card replacement.
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Level 11 Local Expert
July 12
When closing the room, extra money was withdrawn due to the incompetence of the operator
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Level 11 Local Expert
October 2, 2023
A large room, a good selection of devices and goods, specialists know their job, polite and friendly, I really liked the service, it would be nice if everyone were like that)
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