Mts

Rating 4.7
659 ratings
Rate this place

207 reviews

Level 15 Local Expert
December 24, 2024
Central office, large store. The full range of services, a wide range of phones and accessories. The staff is polite and helpful. The location is convenient, parking is a problem, the place is like this. Near the metro. Recommend 👍
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Level 2 Local Expert
September 6, 2024
I would like to express my deep gratitude to the technology consultant for his attention to detail, intelligence and ability to find what a person needs. I bought an infinix smartphone in this store and was very competently consulted, I was very pleased with the purchase. So that for that kind of money and everything you need in a smartphone, even more. Thank you very much!
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Level 9 Local Expert
September 14, 2024
I have been a subscriber of MTS LLC for several years, and for a long time I have been experiencing difficulties using your company's services. Periodically, the connection disappears and the Internet does not work well, my interlocutors do not hear me, noises appear, in this regard, I repeatedly called 0890 and left a request for a network health check, I was provided with formal unsubscriptions and recommendations to restart the phone or make a manual network selection. This kind of work does not suit me! I use the iphone 14 pro max mobile phone, which I purchased in installments from your company and must use your services for a long time according to the terms of the obligation concluded between us. This phone model costs more than 5,000 Belarusian rubles, I'm not going to constantly manually switch the network or reboot it. I fulfill my obligations properly and require you to provide me with high-quality communication as a consumer.
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Level 8 Local Expert
January 10
A typical Bialaruski service is "your business is very important to you." I went in on Sunday, looked at the queue, was very upset, but stayed waiting. My premonitions did not deceive me - the queue practically did not move in 20 minutes. You're not welcome here, but the money is. Keep paying. I put three stars, not 2 and not 1, because this is the average hospital attitude to a client in RB - it will wait; In A1 next door it is not much better on weekends, put a decent amount of time.
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Level 2 Local Expert
October 21, 2024
Terrible MTS telecom operator. Constant problems with the Internet. I have addressed and am addressing the same problem many times, but the answer is the same and the problem remains unresolved. Moreover, when dialing the support service, the bot is responsible, not the live operator. In general, it is worth closing this mobile operator in RB. And I also want to write a letter to the commission under the president of RB And sue MTS. You only know how to raise prices for tariff plans. So that the prizedenskaya commission will fuck you and the CEO of MTS company. Maybe then you'll move on and get to work.
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Level 2 Local Expert
September 4, 2024
I went to this place today, described the problem and received the same answer as in 2 other salons before him, "we can't help you in any way." If the issue is a little apart from their pre-prepared actions, then you don't have to wait for help. It was necessary to change the old-style SIM card (more than 20 years ago) to a new one, since it does not fit into a new phone. Due to the long-standing connection, there is a nuance with the registration of the number, but they cannot simply pick up the old SIM and issue a new one instead. There was no need for anything else. The attempt at dialogue failed, I would not like to lose a number that has been with me for more than 20 years, but the easiest thing would probably be to take another SIM (and most likely not from this company), and throw out the current one and forget. Customer focus is on top. How to take money, no matter who pays, it's always the same, but how to go to a meeting with a long-time client "we don't work like that"
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Level 2 Local Expert
December 13, 2024
I've been using Mts for a very long time. There were very unpleasant moments with paid channels. When she was paying for who knows what for more than a year. After that, I continued to use MTS. I bought goods more than once, took out loans. I always paid for everything on time. And now I'm paying the loan. And today a paper comes to me to pay a penalty. Firstly, with delay, and secondly without warning. Now I don't want to have anything to do with MTS. I will refuse the second number, and no more purchases from them.
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Level 3 Local Expert
January 19
Good afternoon, today we visited the central office at 95 Independence Ave. We would like to express our deep gratitude to manager Ivan for his professionalism and individual approach to clients.
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Level 5 Local Expert
October 3, 2024
The speed of the mobile Internet is below the baseboard. Inadequate support. The office is always looking for problems on the consumer's side. In neighboring countries, the device does not need to be rebooted, as your employees advise, in order for the connection to be. And their incoming speed is several hundred MBit/s. It's good for you if you have 20 MBit/s in Minsk on the street in any area. For the most part, you reach up to 5 Mbit/ s with a creak
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Level 10 Local Expert
January 7
I always praised this structure, but after I heard in the help desk "We are not responsible for the equipment provided," I was honestly shocked.I have been a consumer of services and goods for many years, but I have never seen such rudeness in my life as in 2024.Get better, though, it's a shame for the once very cool structure!!!
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Level 2 Local Expert
August 13, 2024
It's high time to collect collective complaints and go to court against you, for constantly connecting incomprehensible services, every couple of days you connect something new "good business for old people..."
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Level 14 Local Expert
October 18, 2024
I'm shooting two stars for the online store. I registered my phone in the online store on the 15th. I got a call confirming the order. They said that they do not deliver to the MTS salon, but only by MAIL or COURIER to the house. I chose a courier, but I asked them to bring me to work. The employee on the phone said to wait for the courier from 18 to 22 the next day. On the 16th, at about 9 p.m., no one is calling me. There is a robot sitting on the bell in the online store, which is useless! I say "contact the consultant" - in response, "I can't hear you" and the call is dropped. I found out on the website by the number that the phone was sent to the post office. It turns out that the country's largest operator does not have personal couriers!!!! And they work through the mail. The next day, I went personally to the salon on independence in the hope of picking up the phone there. I got on the employee Julia. The girl started to find out everything. It turns out that a White Mail employee has a phone somewhere in his hands and immediately in the salon they can't give me a new one, because the drone's mail contacts me so that I cancel the delivery. At 2 p.m., they call me from the post office and say that the phone will be delivered by five in the evening, and they also said, "we actually work like normal people from 9 to 17 and we will deliver it to you by 17 o'clock." I'm not fucking weak like that. I refused the delivery. Soon Julia called me back and said that she could come pick up the phone personally. What we have as a result: - MTS saves on couriers - MTS does not move goods between salons - MTS needs to review its order processing policies. Special thanks to Julia, who was able to calm me down, because I was nervous about this situation. To run around looking for salons all over Minsk, where the model I need would be.
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Level 4 Local Expert
July 16, 2024
I am not writing about this office, but in general about MTS, so forgive the employees of this particular office. If you want money to be debited from you all the time and it is not clear why, if you want all unnecessary functions to be enabled by default, and the necessary ones are disabled, THEN YOU ARE IN MTS! For those who do not believe the advice, keep as little money as possible on the MTS itself, then you will find out sooner that you have something written off for something!
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Level 6 Local Expert
August 7, 2024
The first reviews about the very low speed that I scrolled through were written in 2022. So I keep you informed, 2 years later, in 2024, the situation is the same. 5 people - 35 minutes
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Level 6 Local Expert
August 30, 2024
A brief review: Internet coverage is 0 out of 10. For the idea of how to transfer a bunch of people to the "Unlimited more expensive" I put 10 shekels out of 10, but humanly - well, it's not humanly, but...
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Level 3 Local Expert
March 15, 2024
The quality of communication and Internet is just terrible, especially in the last few months. They do not notify about the ongoing work on the network. Yesterday, March 14, starting at 16:00, the Internet speed dropped to about mbit/sec. I've been kicked out of online meetings more than once. When watching videos, they hung up every 5-6 minutes, video downloads were interrupted every 3-4 minutes in the evening, the download time for 3-5 minute clips was 2 hours. Sites do not load for 2-3 minutes. Messengers are available intermittently. Are you serious? The year 2024 is now, if anything. I'm paying for unlimited internet. The tariff is Unlimited+, which is 3 times more expensive than in Moscow or Tbilisi from other providers, where the quality of services and service works like clockwork when using the same laptop and phone. What am I paying such money for, I'm sorry? The support service is useless: the SIM card was re-registered, the Internet settings were restarted. Nothing helped. Today is March 15, 2024 - the problems are still the same. I had to go to a coworking to work, and pay another 45 rubles for a more or less stable Internet connection. There is not even hourly billing in coworking in Belarus! I have repeatedly complained about the poor quality of communication. "Unsubscriptions" are coming, the quality of communication is getting worse and worse. Where is the management looking? mts.by "Does anyone work there at all?"
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Level 15 Local Expert
March 28, 2024
I was very pleased with my visit to this salon. They helped me to choose a mobile and professional tariff that fully meets my wishes. I recommend it!
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Level 3 Local Expert
December 30, 2024
There are 10 people in the queue...waiting in line for almost an hour, the specialists are sitting, they don't invite people..... 3 people are working in the hall.I don't want to come here anymore
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Level 4 Local Expert
July 31, 2024
When connecting to this operator, be careful, read the contract, they connect unnecessary services, like watching movies, etc., for which they charge a fee.
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Level 8 Local Expert
February 17, 2024
It's a funny place. On the one hand, this is the central office, the bosses are sitting over this store, so the room is spacious and beautiful. But there are few cash registers, so in this case you will put the room in the queue. At the same time, there is no cash register and it is not expected. Your cash will be taken only for calculation. NFC virtual cards don't work either. Why? Because.
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Level 11 Local Expert
November 13, 2024
We were passing through, we needed a local SIM card. The hall is empty, 4 employees are sharpening their mistakes among themselves, creating the appearance of activity. The terminal is not accepted without a ticket. Laughter and sin, as they say.
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Level 3 Local Expert
February 7, 2024
The service is not worse. The last time I was in such a queue was at a state polyclinic. I did not think that I would encounter such service and terrible organization of service in, in my opinion, a modern company. There are no such queues even at the post offices. I registered at 18:27 with a queue of 15 people, at 19:16 I'm still sitting in line and there are 5 more people in front of me, while 3 or 4 customers left without waiting for them to be served … Of the 5 workplaces, 2 are functioning, while two girls who have to serve quickly serve, slowly, giggling and relaxed… Of course, why rush - they have paid for the sitting time, these are customers who came to sit in line for an hour at their own time.
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Level 8 Local Expert
August 21, 2024
The Sovdepov attitude. They talk in a raised tone with the client, as if I borrowed money from them and do not give it back! I was shocked! They ruined the whole impression of the city and the country.
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Level 3 Local Expert
April 12, 2024
This operator has no advantages. Communication, the Internet - it's clear that it's not on the level. Let's talk about installments on phones: I paid the installments in advance, and I wanted to disconnect from this operator, but... it turned out that you can pay off the installment plan in advance, MTS will tell you "welcome" here, but you cannot disconnect from the operator, because you need to stay with him until the end of the installment plan! Although it is already closed, but in fact it still seems to work for them anyway)) and what was the point of me paying it off to you in advance??????
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Level 22 Local Expert
January 17
We went to buy a local SIM card, there was an electronic queue in the store, took a coupon, waited, signed a contract for 1 month unlimited for 900 rubles.
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Level 6 Local Expert
November 29, 2024
Everything helps perfectly, quickly and professionally, Thank you!
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Level 9 Local Expert
August 15, 2024
The time is 19:23, I wait in line for 30 minutes, there are 4 people in the hall (at computers) of the working staff, 1 person works in fact.Is this normal?
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Level 2 Local Expert
July 11, 2024
The terrible MTS company has become impossible to reach the operator, only the answering machine answers. Switch to other operators. MTS generally write off money for nothing, they connect all sorts of subscriptions themselves and then write off the money
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Level 9 Local Expert
October 10, 2023
There are no complaints about the work of the salon and the employees. But the Internet is at a snail's speed (it displays the current speed on the phone), 240p does not download it, imho, it's already a shame for the provider. I took the phone in the same salon a month ago. For this, minus one star. Second. People pay for goods and services to you with cash or a card. Why is it only the mail/balance of the number when returning funds ? I think everyone is able to top up the account themselves if necessary. For this, minus the second. The girl carried out the return of the assistants - competently, carefully, double-checked everything. I repeat, there are no questions for the staff. Everything is on the level. But the quality of communication and some nuances sometimes cause total bewilderment.
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Level 12 Local Expert
March 7, 2024
Excellent service! I received expert advice as quickly, correctly and intelligibly as possible. A rarity nowadays.
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Level 11 Local Expert
June 25, 2024
I live nearby. That's why I visit this salon. To say that they work slowly there is to say nothing. The last time I bought a watch in April , more than 2 hours with a queue and a purchase .
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Level 9 Local Expert
September 28, 2024
The service is wonderful, polite, clear and fast.
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Level 5 Local Expert
August 31, 2023
I wanted to clarify the information in the department for legal entities - for three days I called a short number and a landline, left a request for a callback. Call me back only on the fourth day. The department of work with legal entities, he also works strangely from the head office: he came in June, you stand in front of the guard booth, you need to pick up the phone and call upstairs so that they would come down and let you in, three people gathered, no one let us in, one woman was generally assigned a time. As a result, MTS employees who constantly go outside through the turnstile said that "lunch". In general, it's some kind of bunker, not an office where your customers are welcome. He went to another operator.
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Level 9 Local Expert
July 18, 2023
The lights were turned off in the area. I think okay, I'll sit through the MTS mobile Internet. But that was not the case. The speed is 20 kb/s. On three different devices, with different MTS tariffs and numbers. I write to tech support, and the bot responds to me - wait 5-7 minutes and restart the phone. I did, nothing has changed. I'm writing again, but I'm already asking you to connect the operator. After explaining the situation to the operator, I hear the answer - restart the device after 30 minutes. I say that the problem is not with the device, because it happens on all phones in the apartment. The answer from the operator is to reboot all 3 devices. Ingenious formulaic answers and unwillingness to understand the situation. If the lights are turned off, and the tower, is it really impossible to power it with backup power in the 21st century? But the operators did not even name the reasons for the lack of Internet. And the money will be written off as for a high-quality service rendered in full. If earlier everything was fine when the lights were turned off, then from today I am very disappointed with MTS services.
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Level 3 Local Expert
June 20, 2024
Poor quality of service: a long wait for someone, not a single consultant was on the floor. The lack of a sufficiently important punch for such a salon is the lack of a water cooler
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Level 7 Local Expert
January 3
The choice is large. I wanted to buy a phone. I waited in line for an hour and left. I bought it in another office in 5 minutes.
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Level 5 Local Expert
October 17, 2023
In general, I work here, so I can give the most objective assessment. There is only one minus — there are often long queues here. Otherwise, there is a wonderful staff, a large selection of equipment and devices, a pleasant atmosphere.
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Level 7 Local Expert
July 24, 2024
Fast and high-quality customer service! A clear explanation of all the points of using the SIM card!
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Level 2 Local Expert
January 20
There are practically no people. A huge selection of techniques "to touch".
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Level 14 Local Expert
July 3, 2023
Convenient location, fairly spacious room, electronic queue, large assortment of goods, courteous and professional service.
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Level 9 Local Expert
September 6, 2023
I have been using MTS services for a very long time. I am currently using installments. In offices, employees will always explain and prompt everything intelligibly and competently.
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Level 8 Local Expert
September 12, 2024
The Internet quality is terrible, at the level of 2G instead of 4G, and this is in the center of Minsk on the street
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Level 2 Local Expert
June 18, 2024
Approximately 5 clients pass through in one hour with 3 operators working (there are 5 jobs in total). It's been a very long wait, and this problem has been around for a long time.
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Level 7 Local Expert
October 1, 2024
Please note - the purchase of a SIM card is only by bank transfer.
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Level 8 Local Expert
May 12, 2023
Cool... Literate., Of course there are all sorts of but.... But when it comes to choosing something ..., everyone is connected., and together the best option is chosen according to capabilities and needs.
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Level 7 Local Expert
January 27, 2024
Objective trash, not communication, life used to be like that, now MTS is the same, two apartments in Minsk-mir at different ends of the connection is terrible, another operator puts additional towers for the area, apparently you will have to contact him
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Level 4 Local Expert
August 16, 2024
They are cunning, trying to sell more expensive tariffs. There is no trust in you anymore.
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Level 6 Local Expert
April 14, 2023
The review does not apply specifically to this department. But customer service is disgusting, I made a pre-order on the phone and on the day when they were supposed to bring it, they just faced the fact that delivery would be the next day, which was extremely inconvenient for me, but I agreed. The next day, the same story, we can bring you tomorrow they will call you in the morning before 11 and I will agree on the delivery time. And what?! Of course, no one called and agreed on the time. The courier has already called, who arrived in the evening, of course, saying I will be there in 10 minutes. Except I'm not at the address anymore. And there was no desire after waiting for 3 days. Disgusting. I have been using MTS since its opening and did not expect such an attitude. I will re-order the same phone in A1, there have never been any questions with them.
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Level 6 Local Expert
July 1, 2024
They pressed a number with a positive balance of 295709377, there was no movement on the account for 180 days, a cool operator, I advise everyone. 🫠
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Level 2 Local Expert
September 14, 2023
Friendly staff. They helped me choose and advised me. A large selection of equipment is available. This is not the first time we have bought it in this MTS showroom.
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