Mts - Belarus

4.5

898 ratings

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Евгений Звонарев

Level 5 Local Expert

I have been an MTS subscriber for more than 25 years. Incoming calls stopped working. I tried to call the operator at 0890 for 50 minutes. The bot resets the call after 10 minutes of waiting with the phrase: "the operators are all busy, call us back later." The support service in the mobile app is also not responding. The quality of service couldn't be worse. Disregard for the client. There are too many 1 stars in the reviews .

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Nikita Ryaboshenko

Level 4 Local Expert

Отзыв консультанту, не помню как зовут, но высокий, пришёл за vivo v70, в итоге взял vivo x300 fe, честно говоря телефоном оч доволен, хорошо что не взял v70)

Маргарита Рыжакова

Level 6 Local Expert

I came to do an EDS, I was very worried that I would get confused. But I was greeted so warmly, everything was explained simply and clearly, without unnecessary officiousness, it felt like I was visiting friends. Fast, easy and with a smile. Thanks !

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Светлана

Level 10 Local Expert

I've been going to this office for many years, a lot has changed, of course, but there is also a huge selection of gadgets and other products, high-quality and competent consultations. Thanks to the consultant for choosing the smartphone model.

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Кирилл Конон

Level 4 Local Expert

I had to wait about half an hour for a long waiting time just to buy a charging unit, because there were people in front of me in the queue who were making installments. At the same time, the time was in the evening, when there was not a very large flow of people. I need to do something about it, I thought I'd come quickly and buy a block and that's it, but then I had to get stuck for a long time, with only two windows working and two people were in for a very long time

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YING D.

Level 11 Local Expert

It's clean and beautiful. But there are a lot of people. But there are a lot of promoters and you can consult on the purchase and all kinds of devices. Parking is free for electric cars and hybrids in green rooms

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женя бобрик

Level 5 Local Expert

The main MTS office. The location is convenient, but there are often long queues and parking problems. The quality of MTS-ovsk communication services is gradually deteriorating

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Ket lol

Level 7 Local Expert

Yesterday I applied for a replacement of the equipment, as it was not working properly, I previously clarified in technical support that the router would be replaced. Upon arrival, the router was taken away. They did not provide a replacement, but advised using the mobile Internet. The repair time is two weeks, maybe earlier. How is it nowadays without Wi-Fi? Thanks to MTS for solving the problem. Thank you for treating your customers this way!

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Александр Дедковский

Level 7 Local Expert

An extremely unpleasant attitude towards customers. Due to the reorganization of the legal entity, it was necessary to urgently come to the corporate department (there is only one in the city, by the way) and apply for a new owner within 7 days. Despite my request to provide this service remotely (my leg was broken) As a result, I first came to one department for individuals on crutches, they told me to go to the corporate department, they fired me that the number would be with me for another 2 months. The next day, my phone number was taken away from me.

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Антон Я

Level 9 Local Expert

A typical Bialaruski service is "your business is very important to you." I went in on Sunday, looked at the queue, was very upset, but stayed waiting. My premonitions did not deceive me - the queue practically did not move in 20 minutes. You're not welcome here, but the money is. Keep paying. I put three stars, not 2 and not 1, because this is the average hospital attitude to a client in RB - it will wait; In A1 next door it is not much better on weekends, put a decent amount of time.

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Андрей Мазаник

Level 5 Local Expert

I can't put more than 1. You need to block the number, there is such a function in the application, I block the subscription fee, then what is the point of this blocking?! This is a separate topic, bot t*sing, clearly written by elementary school students. To find out something, you need to kill time with useless repetitive questions over and over again. And in general, there are questions, the traffic has run out, there is no warning anywhere, the Internet is immediately connected to the handkerchief, both -0.1 rubles and immediately blocking. No one gives information about commercial partners either, they can turn it off or not, and there are a lot of small issues that must be resolved with the operator, but they do not have information. In general, I have already heard a lot that people complain about the imposed extras, etc., I decided for myself to firmly change the operator and reconnect at least 5 more numbers. MTS goodbye!

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Оксана К

Level 3 Local Expert

I have been an MTS subscriber for more than 20 years. Over the past couple of years, the quality of the services provided has stopped satisfying. Being "off the grid" in an office building in the center of Minsk or in a shopping mall is the norm. It is impossible to call another person or find text information on the Internet (not to mention photos and videos) while in the country. There is no connection. At all. At the same time, we are not talking about a remote farm, but about an agricultural town in the Minsk region. After debiting the funds in the amount of 139 rubles.rubles, for the allegedly used 4MB (not giga, but mega!!!) roaming traffic (the phone was in airplane mode; they couldn't answer me exactly what the billing was for; they naturally refused to return the funds) - I'm thinking of using the services of another telecom operator. I stopped understanding what I was paying money for. MTS' finance department is also unable to answer this question. In general, where there should be a connection by definition (i.e. in the Republic of Belarus), there is none, and where there was none (i.e. roaming)- it exists and has been perfectly calibrated.

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Roman Kuryanovich

Level 9 Local Expert

It is not convenient to work with legal entities. A lot of time is spent waiting for you to be met, then on the transition, then on actually solving the issue that brought you here... A1 is better in this sense: you approach any specialist and solve the problem, regardless of whether the physical or a legal entity.

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Илоанга

Level 7 Local Expert

MTS: How to discourage the desire to use the services forever with one visit. I joined MTS with a specific goal — to get the best service by changing the A1 operator. The result: complete and utter disappointment at the very start, which speaks more eloquently than any advertising slogans about the real state of affairs. I connected the SIM card and immediately plunged into a series of problems that made the number useless: the inability to register in banking applications, services, and even an Apple ID. The reason is trivial and unprofessional: the previous owner did not unlink the number from his accounts. Next— more. When I got through to the call center, I found out that the company had so-called "white numbers" — those that subscribers had never had. And this is the key information! But the consultant at the salon, seeing a new client, deliberately kept silent about this option. Why? Unwillingness to spend an extra 2 minutes? Ignorance of the product? Or is it corporate policy to sell just about anything? Now, instead of using the connection, I have to waste my time again, go to the salon and reissue the room. This problem cannot be solved remotely. MTS owners and top managers, this message is for you: You spend millions on marketing and customer acquisition, and at the forefront, at points of sale, your business is destroyed by employees who are not motivated to provide high-quality advice. The first impression is the most crucial. Mine was killed in the bud. You haven't just lost a client in me — you've created a fierce critic who will tell this case as an example of blatant unprofessionalism. Teach your salespeople not just to hand over SIM cards, but to provide advice. To inform. Selling is not a tariff, but a solution to the client's problems. Until this happens, your service will remain at the level of a small tent, not a national telecom giant.

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Маклакова Е.

Level 2 Local Expert

It's a disgusting attitude. It stood for 10 minutes, during which time we managed to serve only 1 customer. There are 10 more in line in front of me. I asked the girl in the audience if there was a cord for the phone I was standing for. The answer is, "I can't help you, wait in line." So you need to spend an hour or two to find out later that there is no product?

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Евгений

Level 6 Local Expert

I have been using the services for more than 20 years. Recently, the quality has dropped. I accidentally changed the tariff and couldn't go back to the previous one, so I also had to pay a monthly subscription fee in one day. The MTS office said everything was correct(

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Максим Максим

Level 5 Local Expert

The quality of communication and Internet dropped. Other strange reasons for blocking websites. Beltelecom, A1 and life are working, but MTS is blocking. When asked why, the answer is that at the request of the Ministry of Information, and when asked why others don't block it, we are not responsible for other providers. Okay, we make a request to the Ministry of Information, we get an answer as to how and why they block and how they make a decision, but the Ministry of Communications is engaged in the technical implementation. I send a request there, I get a detailed response on how to check the resource for blocking, the sites I listed were not on this list, there were only individual URLs. I sent the responses to MTS. MTS replied that, they say, we do not have the technical ability to block links, only the entire resource. But they still haven't given an answer why they don't block instagram, tiktok, YouTube, vk, odnoklassniki, Twitter, etc., because these sites also have banned URLs. Or is money more important than principles? As a result, the blocking was lifted from the sites. Then I found a couple more sites that didn't work for the same reasons. And again, everything is in a circle. Teach employees how to work with the belgie website.by is an impossible task? Is giving written answers "to fuck off" not expanded on all points is normal? After working with support, they sent a questionnaire, where they received low responses. What is this for if nothing changes in the end and no conclusions are drawn? You just don't care about the customers. If we were interested, at least someone would have called, talked, clarified what and how. If you write a response, please do not respond in the style of "We are sorry that you have encountered this situation. On behalf of the company, we apologize for the inconvenience." This is just a formal unsubscription. Please answer only in essence. Well, that's what had to be proved. For some reason, the operator does not want to give an answer to the review, as well as to written complaints, he unsubscribed without answering questions. 3 months have passed since the review was written.

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Мебель на заказ

Level 3 Local Expert

The Internet in MTS is full. The average monthly consumption is about 50 rubles, with unlimited Internet (as they say) only a speed of 1.5-3 MB / sec. and every 20 minutes there are interruptions in the Internet, and I am in the regional center. I called support 4 times today, to no avail, they say the network will be rebooted, the result is a 10-minute improvement in speed and drops again and is stupid. It is impossible to work

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Роман П.

Level 6 Local Expert

The worst operator! They close contracts without notification and transfer phone numbers to other persons. Although there were no debts at the time of closure (they were personally checked at the liaison office), a few years later, suddenly there is an amount of debt that no one has ever warned about. After that, they attract some left-wing "collectors of non-existent debts" who cannot even specify the correct address when sending for collection. I strongly do not recommend dealing with this "company"!

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Геннадий Герасимов

Level 13 Local Expert

I wanted to switch to a more comfortable tariff for myself, but I couldn't. In my opinion, the company has come up with a good tariff for new customers, and the fact that I have been a customer for 24 years does not bother them. I had to connect 2 operators, and if I'm satisfied with their connection and Internet quality, I'll have to leave MTS because they don't appreciate their time-tested subscribers.

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Кристина Румянцева

Level 3 Local Expert

My family and I are not very happy with this operator as a whole , money is written off as soon as you don 't have time to put it down, and paid services that you didn 't connect yourself are constantly being connected ,many people are not happy with these MTS services , in the near future we will switch to another operator with the whole family and friends.

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Alex West

Level 18 Local Expert

Central office, large store. The full range of services, a wide range of phones and accessories. The staff is polite and helpful. The location is convenient, parking is a problem, the place is like this. Near the metro. Recommend 👍

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Андрей

Level 5 Local Expert

Disgusting service, rude, incompetent staff. Boorish attitude towards clients.

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Анастасия Кулишова

Level 12 Local Expert

Disgustingly long service!!! On 13/06, I stood in line for almost an hour to get a SIM card, on 18/06, I've been sitting with a colleague for almost an hour. The girl at the works1 is all working with the same client, awfully long and slow. The employee behind the 5th job has already accepted four people. So you can miss your flight 10 times. Two employees for the whole office, do something already

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DOK53

Level 8 Local Expert

July 3, 2025 is a holiday, a call to the office... Mia's answering machine... "Tell me are the MTS offices in Minsk open today?" Answer: "Formulate a question and call me back! " and so on ad infinitum 😡🤦I arrived at the main office. Manager don't say hello, don't say goodbye, the answer is through my teeth: " The service is not performed from the 1st to the 5th." Now, in any rundown store, the cashier is more polite and competent than in this office. It's a complete mess, does anyone train these specialists at all? Mia answers all the calls, which is not worth a penny. You will have to switch to another operator, MTS does not value its customers at all.

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Алексей Соц

Level 10 Local Expert

One of the most disgusting service providers. The quality of the connection is the worst, the Internet is hanging and the stated speed is not provided. The response to requests is: we are aware of the problem. And they charge money for services regularly. They impose additional services, the attitude is worse than ever.

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Оксана Заяц

Level 6 Local Expert

We use corporate communication. The quality is excellent, with no complaints throughout the Republic. A personal manager always resolves issues quickly if necessary. Thank you to your company for the professional team!

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Дмитрий Д

Level 13 Local Expert

I have been a subscriber of this operator for more than 20 years. It's probably the most terrible Internet I've ever seen. Restart your phone, you have an old SIM card, etc., I changed the SIM card, but what's the use? I travel a lot around the country, Brest, Gomel, Minsk, Vitebsk... Permanent plugs in the quality of data transmission. The problem is not with the phone, when you go to Moscow, having crossed the border of the Republic of Belarus-the Russian Federation, there are no problems with the Russian Federation apperator at all, but this highway and the forest all around (not roaming, but the physical map of the Russian Federation apperator).

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Alisa

Level 3 Local Expert

I contacted the problem, someone called from my number, although it was not displayed in the call history, an employee at a local institution sat with a haughty look and a glass gaze, in the end they did not help me, very rude service, I will bypass this place and change the operator, there was no queue

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HELLoWIN HELLoWIN

Level 29 Local Expert

The quality of the Internet has become terrible. There are places along the railway and highways where there is no coverage area at all. Requests for quality improvement are answered with standard phrases. Nothing is being done. I'm afraid to imagine what happens in remote locations.

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Евгений Рыбиков

Level 3 Local Expert

The quality of communication has deteriorated significantly, you leave Minsk and have fun. The Internet in general is disgusting after 2023, it does not catch, receiving packet drops, from the best to the worst as a mobile operator.

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МАКСИМ СЕМЁНОВ

Level 15 Local Expert

The quality of communication is terrible, they mislead customers and make unreasonable write-offs, then they use the money and do not return the entire amount of unreasonable write-offs.

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Yan Yarygin

Level 4 Local Expert

The staff is incompetent. They're making mistakes at every turn. The quality of service has become like in a diner. There are hysterical ladies on the support line who are completely unable to communicate with clients and perform their official duties. It feels like talking to a scandalous wife. The terms of purchase of goods are not fully notified. It looks like fraud and deception. It seems that after 12 years of using the services, it's time to transfer the number to another operator.

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саша вербицкий

Level 7 Local Expert

The choice is large. I wanted to buy a phone. I waited in line for an hour and left. I bought it in another office in 5 minutes.

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Сергей Ш.

Level 7 Local Expert

Disgusting customer treatment. It's my turn, but wait. The manager packed up and went about his business. The second treats his peasant like a feudal lord. No documents have been issued for the provision of services, only time will tell.…

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Сергей

Level 24 Local Expert

We went to buy a local SIM card, there was an electronic queue in the store, took a coupon, waited, signed a contract for 1 month unlimited for 900 rubles.

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Паша В.

Level 6 Local Expert

In general, I work here, so I can give the most objective assessment. There is only one minus — there are often long queues here. Otherwise, there is a wonderful staff, a large selection of equipment and devices, a pleasant atmosphere.

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Юрий М

Level 10 Local Expert

I have been a subscriber of MTS LLC for several years, and for a long time I have been experiencing difficulties using your company's services. Periodically, the connection disappears and the Internet does not work well, my interlocutors do not hear me, noises appear, in this regard, I repeatedly called 0890 and left a request for a network health check, I was provided with formal unsubscriptions and recommendations to restart the phone or make a manual network selection. This kind of work does not suit me! I use the iphone 14 pro max mobile phone, which I purchased in installments from your company and must use your services for a long time according to the terms of the obligation concluded between us. This phone model costs more than 5,000 Belarusian rubles, I'm not going to constantly manually switch the network or reboot it. I fulfill my obligations properly and require you to provide me with high-quality communication as a consumer.

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Александр Sman

Level 30 Local Expert

It took more than an hour to complete the activation agreement!!!! And this despite the fact that there was no one in the queue. The manager doesn't hear any questions. He rattles off a memorized script. Figure out for yourself how to set it up.

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жанна андросова

Level 13 Local Expert

When will this mess end? I can't reach the operator by phone! Write to the chat! You write to the chat and wait all day! Don't people have anything else to do? And why do they send messages with an increase in the price of the tariff, while adding 35 rubles each month? What's it?Are they perfectly aware of my tariff and continue to do so? Advertising is one thing, but service is another! Lbdi is not your SMARTY

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Екатерина

Level 10 Local Expert

The wildest office. To make an appointment with the director, you need to come personally to this office with your passport and submit a written application about it. And the director will accept you only if he sees the grounds for this. And the license data, it turns out, is an internal closed one! company information. And this information is not provided to users. This is only a small part of the burden that MTS consultants bear. It was not possible to get answers to questions about the service, which caused the need to visit the supervisor.

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Илья О.

Level 2 Local Expert

I went to this place today, described the problem and received the same answer as in 2 other salons before him, "we can't help you in any way." If the issue is a little apart from their pre-prepared actions, then you don't have to wait for help. It was necessary to change the old-style SIM card (more than 20 years ago) to a new one, since it does not fit into a new phone. Due to the long-standing connection, there is a nuance with the registration of the number, but they cannot simply pick up the old SIM and issue a new one instead. There was no need for anything else. The attempt at dialogue failed, I would not like to lose a number that has been with me for more than 20 years, but the easiest thing would probably be to take another SIM (and most likely not from this company), and throw out the current one and forget. Customer focus is on top. How to take money, no matter who pays, it's always the same, but how to go to a meeting with a long-time client "we don't work like that"

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Иван Бруханчик

Level 14 Local Expert

Convenient location, fairly spacious room, electronic queue, large assortment of goods, courteous and professional service.

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Катя Л.

Level 3 Local Expert

Good afternoon, today we visited the central office at 95 Independence Ave. We would like to express our deep gratitude to manager Ivan for his professionalism and individual approach to clients.

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Михаил М

Level 3 Local Expert

A terrible operator. Money is debited without notification. They connect services. This is too expensive and not a high-quality operator.

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Schnaps

Level 11 Local Expert

There are no complaints about the work of the salon and the employees. But the Internet is at a snail's speed (it displays the current speed on the phone), 240p does not download it, imho, it's already a shame for the provider. I took the phone in the same salon a month ago. For this, minus one star. Second. People pay for goods and services to you with cash or a card. Why is it only the mail/balance of the number when returning funds ? I think everyone is able to top up the account themselves if necessary. For this, minus the second. The girl carried out the return of the assistants - competently, carefully, double-checked everything. I repeat, there are no questions for the staff. Everything is on the level. But the quality of communication and some nuances sometimes cause total bewilderment.

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Дмитрий

Level 8 Local Expert

I went into the corporate department and changed my SIM card in a minute without any questions. Perfect.

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Alex_Can

Level 8 Local Expert

By serving the software provision of corporate clients I will say one thing, that I have never seen worse MTS Internet support. Getting through to tech support is that quest. After breaking through the robot, you finally get to a specialist who will eventually transfer you to another specialist with the phrase stay on the line. As a result, after two calls, one of which took almost 30 minutes of waiting on the line, the third time I left my number for feedback and no one called back. In short, my point is, you should know that when you have problems with the Internet, you are actually left alone with the problem. And this banter from the robot: "Please rate the quality of the call center from 0 to 10.")) I just want to say: "-100"

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Дмитрий

Level 3 Local Expert

I have been using mobile EDS services for about a year, also known as Mobile ID. First of all, to avoid paper document management. So the mobile EDS as a personal certificate (it is recorded on the SIM card) was issued by the MTS telecom operator using a certificate with a validity period of three months. For EDS, the telecom operator acts as an intermediate certification authority, and the GosSUOK acts as the root center. That is, logically, the mobile EDS on the SIM card could only be certified by the telecom operator for three months from the date of issue, after which it would be necessary to replace the SIM card and reissue the certificate to an individual. Despite this, the mobile EDS continued to work properly after three months, signing, authorizing, and verifying with an EXPIRED TELECOM OPERATOR CERTIFICATE. For reference: Mobile ID, also known as mobile EDS, was certified by the OAC of the Republic of Belarus in 2021. In Russia, the equivalent of the OAC is the FSTEC. There is something to add over MTS' home Internet: the first connection was made from the moment the services appeared in Serebryanka (Leninsky district) and problems immediately appeared - Checkpoint Zone Alarm Extreme Security crashed immediately after connecting the cable from the provider to the PC. This suggests that exploits were already running on their network at that time, or someone was doing whatever they wanted (an emergency shutdown of security tools in 99% of cases indicates the exploitation of vulnerabilities through exploits and other malicious activity on the provider's network). On subsequent connections, there were also errors when activating the port, then they said it was NORMAL (actually not).

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Котенок Гав

Level 7 Local Expert

Paid services were unilaterally connected to the child's phone number, which became 3 times more than his tariff, it is unclear where the money was paid. I started checking myself and turned off the paid service via SMS, but it turned on again after 5 minutes! Is that how you make money?

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Mts - Belarus

303 reviews