Nart
198 reviews
June 28
Positive :
1. The park area of the hotel is magnificent, the plants are simply incredible, clean, well maintained.
2. The beach is nearby, clean, beautiful sea.
3. Helpful staff, reception, masters of cleanliness, all very polite and helpful people.
4. The room is good, lived in building 5, spacious, good bed, room cleaning every day, bottle of water every day, regular change of towels and linen, beautiful view of the sea.
In general, I liked everything, now there is only one MINUS, but it is significant, this is the dining room.
The food is normal , but it can be better .
Hygiene is suffering there , rotovirus is raging in the hotel , there are a lot of patients , including my family and me . I assume that everything went with the dining room, because they wash all the tables with one cloth, without antiseptic, but they wipe the door handles regularly, they try. So be careful, wash your hands, treat with antiseptic. PS. Before the trip, the whole family drank a course of enterol - it did not help. So take care of yourself and your children.
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21
8
June 12
We were in Abkhazia and Narta for the first time. Nature, beach, buffet, proximity to the promenade for walking, everything is wonderful. There are 2 restaurants on the territory, one on the pier, the second with local cuisine, I strongly advise against it: the meat is dry, like a lamb kebab, like a chicken cradle, they asked for vegetables and herbs, the greens are not fresh, the vegetables are not tasty, the pickled onion was pickled for so long that it became like porridge. The mood turned sour, it was not possible to try meat in the Caucasian style, it would be better to go to the buffet dining room for dinner, there are no comments on the quality of the products, everything is fresh and delicious.
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11
10
September 21
The hotel is good, a large well-groomed green area, special thanks for the cleanliness, I have a special pickiness about this, but there is nothing to find fault with, the pool is clean, they take care of it every day, room cleaning, change of linen towels, bathrobes are clean, they change often, it's nice to use, everything is ironed, as if only from packaging. The room has a comfortable large bed, a spacious bathroom, and a magnificent view of the sea and mountains from the room. I recommend a general massage at the spa. By the way, the spa also has a swimming pool, it is ideal for those who freeze to swim outdoors in bad weather. The Swedish food is decent, you will not stay hungry, it is better than in Turkey and Egypt, the dishes are clean, the tables too, there was not enough variety of desserts, but these are small things. The restaurant and bar are decent, the alcohol is imported. For improvement: we need a beach bar. I would like more entertainment, especially in the evening.
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1
August 7
We had a rest from July 25 to August 5, 2024. We lived in building 5.The largest beautiful exit directly to the sea🌊The Nart Hotel has many advantages. Good location on the first line🏖🌊🔥A private beach with umbrellas and rods, a beautiful well-groomed territory 🌴🌳☘️The rooms are clean, bed linen and towels are changed every 3 days.The food is delicious. Lots of fruits and vegetables. You won't be hungry. The dining room is large, there has never been a queue. There are two restaurants on the territory, one goes directly into the sea. In the evening, it's nice to sit drinking wine and admire the amazing sunsets. Excursions throughout Abkhazia. Personally, I would advise everyone to fly a paraglider. A lifelong memory 🔥🪂🪂The staff is friendly, they will answer all your questions and help you if you need anything. Special thanks to Timur, the director of the beach.🌊There is animation for children by the pool. Nice SPA center. There is a lot of entertainment at sea.Of course, the administration should put a bar on the beach with drinks and ice cream.Come 🛻arrive ✈️ sail 🛳 to Abkhazia in a sled
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4
October 15
We rested for 14 days from 09/15/24 to 09/29/24 in building No. 3 with a baby of 7 months.
We were in Abkhazia for the first time. In general, we were satisfied with the rest.
Positive:
1. Nature. It's just a delight! Cypresses, eucalyptus trees, palm trees, air, turquoise sea - we definitely did not expect this from the Black Sea coast. Upon arrival, we were literally shocked by how beautiful it is around.
2. The hotel grounds are surrounded by greenery, lots of shade, clean, it was a pleasure to walk with a stroller. And you can also go for a walk next to Amra, there is a park there. The pool is clean, there were enough sun beds.
Now about the hotel itself) as they say, "shtosh".
3. The room is not super-duper, but we had a huge balcony overlooking the sea, and we fell asleep to the sound of the waves. The bed linen is clean, fresh, the plumbing is working.
4. Room cleaning for 4, towels and linen were practically changed every day after 2-3 days. The bathroom was poorly cleaned.
5. The restaurant on the pier is also on 4, very friendly, the desserts are delicious, the view is cool) it's nice to sit in the evening. The food is not restaurant-level, of course.
Minuses:
1. NUTRITION. There is a choice, everything seems to be fresh, hot, but it's the same every day. There is no variety at all (cutlets, stewed meat, some kind of fish, breaded chicken, stewed vegetables.. It's like a dining room in the truest sense. For 250 thousand, I would like something else) but there is also a plus - we did not get fat)
In general, food is a problem for the whole of Abkhazia. We also visited other establishments, including Gagripsh - and also all some kind of canteen.
2. The administration is very unfriendly. No one was rude to us, but they didn't smile either, although we were always polite. The spa is very bad at the reception, in order to sign up, you need to make an effort and somehow even ask for it. I liked the procedures themselves (the mandarin and laurel program and the massage from the cosmetologist).
3. A paid cot in the room (1000/ day), which was not warned at the time of booking, although we ordered it.
4. There is no ramp in the third building. If you are traveling with a child, this is important, you will carry the stroller back and forth through 2 stairs.
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July 24
Great hotel!!! 5 plus points !!! Polite staff, cleanliness, beauty, territory , delicious, varied , homemade food. We were very satisfied.... The only minus is not cheap ((( you can remove lunch to make the trip cheaper. Breakfast and dinner are enough....If we had breakfast, we didn't go to lunch at all....it's enough and I don't want to, we attended dinner later, went for a walk and slept)))) We will definitely return to you, you are well done, prosperity to you and guests all year round)))!!!!!!!!!!
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9
4
October 13
We had a rest in the Nart at the end of September. I liked the hotel, the room is good, we took it in the 5th building, excellent views of the sea and mountains. The food is good, there is everything you need on the buffet, the only thing would be a variety of desserts and pastries. The spa center is new, the fitness room-all the equipment is also new. The beach is large, there are sun beds. The weather was great, the sea was warm, it was only 2 days not sunny and drizzling rain, but there is a spa center with an indoor pool where you can wait out these days. Animation is not intrusive, I took care of morning exercises on the beach. You can also rent a sap. Who needs nature, the sea, the sun and relaxation - I can safely recommend this hotel, the staff is trying very hard
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1
1
August 10
I had a rest in Nart at the end of July 24. My vacation in Abkhazia was a pleasant discovery for me. The hotel is lovely, the grounds are gorgeous, the food is super. The dishes are fresh from the heat of the heat, very diverse, do not get bored. I want to try everything at once, which then causes digestive problems. With such an abundant diet, 3 times a day is too much, 2 would be enough. Of course, the Rotovirus did not pass by, so the 2nd half of the rest was on a strict diet. I think the infection is in the sea, not in the restaurant, so they are not allowed to visit the restaurant with beach things. I would have come back here again if it hadn't been for the virus. I also want to contact the hotel administration. Please put a basin of fresh water for the stray animals that live on the territory. The dogs, exhausted by the heat, drank water from the sea. Is it possible to quench your thirst with salt water? Please be generous!
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12
3
October 19
We had a vacation with my husband in October. I was pleasantly surprised. This is the best hotel for me. Large beautiful well-groomed territory, clean beach. The food is excellent (a large selection of dishes, fresh vegetables, herbs, fruits,meat,fish, delicious pastries, my love is oblipichovy mors, olives, ajapsandal). The room is comfortable, frequent change of linen and towels. Many thanks to the service staff, everything is clean. Abkhazia is my love! We will definitely come back here.
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1
1
June 26
We stayed at this hotel in May 2024.The rooms are modern and comfortable, the hotel grounds are well maintained, the food is decent, the Swedish line is excellent, the SPA center is a hammam, a Finnish sauna, a gym, massage rooms. there is an outdoor heated swimming pool. Still, the hotel should make 2-3 pieces of aquagorks for the summer period, and the hotel will be just super. The convenient location of the hotel in Staraya Gagra, clean sea and clean air. I RECOMMEND it for both family holidays and relaxation. Thanks, we'll come again
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7
1
June 12
This year we rested again in this wonderful place, a wonderful, respectable boarding house for a relaxing family holiday.we were in late May-early June, settled quickly, immediately offered to go to lunch. the sea is clean, warm enough (for my taste), there were enough sun beds and umbrellas on the beach, the food at home is delicious and varied, fruits,pastries, good coffee from 2 coffee machines, the service in the dining room is perfectly organized (cleaning, replacing empty trays with food, etc....)friendly staff meet at the entrance, room cleaning is daily, in general, I can't say anything bad, thank you very much to all the staff, I really want to come to you again,
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7
1
July 9
We rested from 14.06. to 28.06 24. The hotel is good. made for people. But there are comments. Well-maintained territory, large park area. There is a swimming pool on site, cleaned every morning. Food for every taste. They brought us to the hotel at 00.00. The cafes are all closed. There are cafes on site for money until 00.00, the kitchen is open until 23.00, the buffet is open until 20.00. There's no place to eat. We ask the administrator what to do? He spreads his hands. They haven't thought it out for this case. We would leave some boxes for those who did not have time to stop by.
We lived in the 4th building, the room is nice, the balcony is huge. The only thing in the shower stall is there is no shelf for shampoo bottles. I had to put it on the floor. In high season, there are not enough sun beds and umbrellas on the beach. In the middle of June, there were empty seats, a week later, by 10.00 o'clock, the sunbeds were running out and people were wandering in search of them. On the day of 18.06, I came and took the sunbeds with towels, after breakfast there were no towels. It turns out that the manager came and collected all the towels and took them to the administrator. It turns out that you can't take sun beds until 7:00. These are the rules of the hotel, which no one has ever seen. The rooms have brochures with cafe prices, spa prices, but you will not see the rules. Guess for yourself. Everything else is as described in other reviews. The coffee in the coffee machines is disgusting, heavily diluted. Ala kart cafe is much better for money.
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5
1
September 5
The territory of the hotel is, of course, very! Beautiful pool, SPA, green, beautiful! However, the price is absolutely not justified, the nature of Abkhazia is beautiful outside the hotel, for free! The room is small, the pastel linen and towel are washed, gray. The bed is not comfortable, the mattress is 10-12 cm high, the pillows are not suitable, it's bad to sleep! There is absolutely no unsanitary conditions, yes, this is the case in all of Abkhazia, but in a hotel that charges decent money, this should not be! We ate in the dining room every other time, honestly, it was squeamish! I would not be surprised that the half-eaten was raked off the plates and served with the next meal, in order to save and greed, as is their custom! We hoped that the situation would be better in a paid cafe, oh, how wrong we were, my husband vomited all night, could not go on a planned excursion, for which the deposit, of course, was not returned! Yes, there was never a service in Abkhazia, we knew that and we went anyway, hoping that it would be different in a hotel of this level with such a price tag! No miracle happened!
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3
6
August 10
We rested at the Nart hotel with our family, everyone liked it, the staff are friendly, the rooms are clean, bed linen
and towels were changed every other day, cleaning every day, drinking water in the rooms is fresh daily. The tables are rich, for every taste and color. The beach is right behind the hotel, the pools are cool, the libi bar gets some applause. Thanks to the animators Katya and Kristina, and unfortunately I don't remember the boy's name. Thanks to the cicadas for their singing and talking, I fell in love with them and even called them strikatushki. The man who said that even dogs smile in this hotel was right. I promise to come back.
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1
1
July 17
A great modern hotel!!! Met all my expectations! For Abkhazia, this hotel is perfect!!! We rested from June 16 to June 26, 2024, lived in building 4. The room is standard, but it is very large, the shower room is spacious, the cabin is huge, there is a lot of space, only there are no shelves in the shower stall (a small minus). Cleanliness both in the room and in the building, the room is cleaned every day, bed linen with towels every other day, if desired - at least every day. The staff is very polite, friendly, pleasant to communicate with. The territory of the hotel is a separate song: huge, beautiful, clean! It's like a picture of a heavenly place! So much beauty in one place!!! 2 large swimming pools: outdoor and indoor + spa complex. It was hot, we couldn't go indoors, we spent time outdoors. The entire territory of the hotel is located by the sea, therefore the hotel has its own beach, it is simply huge! There are sun beds, umbrellas, showers, changing rooms. Pebbles, as everywhere in Gagra. The sea is beautiful, as always. The food is excellent, very varied and sooo delicious soups are here!!! My husband usually does not eat soups, but here, even with an additive))) There is everything, well, except squid and oysters with mussels, probably))) The Swedish restaurant is located directly on the sea, and due to the fact that the walls of the restaurant are glass, breakfasts, lunches and dinners were held with a view of the sea, and also the mountains... Well, where else does this happen?! In addition to the restaurant of Swedish cuisine, there is also a restaurant of European cuisine, right on the pier, the views from it are amazing, and a restaurant of Abkhazian cuisine (we were in it, the meat is delicious, I recommend it!). A very cool place is a Sled! Delight! Thank you to Nar and all your numerous staff for making this place so wonderful and making your stay in it unforgettable!
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10
1
November 4
Hello! We visited this hotel the other day, I want to say that of the advantages it is a good territory, location, the hotel is new, the animation is good, the girls are trying. But there are big disadvantages: after all, the kitchen does not pull four stars, a good three. An outdoor heated swimming pool was also announced, but in fact it is colder than the sea. No one swims there, it's always empty. As for the indoor pool, the hotel employee told me not to swim there, and not to bathe the children, because no one washes there before visiting, and there are a lot of rotavirus cases after the pool. In the pool, the showers are located so that no one reaches them (they are far away).
The hotel management needs to think about how to arrange showers next to the pool, perhaps to remove the "snow room". I didn't really like the cleaning, we lived in an apartment in the third building, the maid doesn't even make the beds, doesn't vacuum, cleaned late, at lunch or after, cleaning is minimal. There are also no screens on the windows, the maid told us not to open them, as bedbugs fly in. Actually, we came to breathe fresh air. For a cot: it costs 1000 rubles per day, it was brought, but with adult bedding and a blanket! How am I going to put a one-year-old child there and hide it? As a result, my child has never slept in this crib. I recommend that the management buy baby bedding. In the end, what we have: we did not go to the pool because there is rotavirus, we did not use the crib, because we brought adult underwear and a blanket, we did not open the windows, because bedbugs fly in there👍
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2
1
July 24
The hotel is good, the grounds, the pools, the food, the beach - everything is almost perfect. There are some minor flaws. Previously, I read in the reviews that they give out a bottle of water every 3 days, now in June they gave out one and a half rubles a day - already an achievement. And I would like to somehow chase the dogs off the beach, it's still a closed area, not a wild beach. And to have some kind of lifeguard on the beach. There is a lookout there, but he only looks after the sunbeds and offers excursions. Toilet paper is very thin, it's not economical to use it. In the dining room (well, this is a wish for all hotels in general), I would like strict supervision of the hygiene of guests. Most people don't wash their hands. Some grab pastries and fruits and put them back. And then they blame rotavirus. Well, these are people's problems, not the hotel's. I have seen such a picture in Turkey and Egypt.
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3
September 24
We stayed at the hotel from 6 to 16 September. Great hotel, beautiful nature, awesome sea. I liked everything: food, service, cleanliness on site, staff... After reading the reviews, we were very afraid to catch rotavirus. But none of the three of us got sick. We hope to come back to this wonderful hotel next year.
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2
September 5
Overall, the rest was a success! We had a rest with my husband from 06.08 to 08/16/2024. There was a lot of food for every taste. We even skipped either dinner or lunch! There were no queues, the dishes were clean. We had a junior suite in the first building. Plus, this room has a mountain view and a huge balcony! There are many disadvantages - it's a dirty blanket, bad pillows, a broken towel rack, a shower bracket held on snot. After taking a shower, half of the bath is in water. And a poor curtain that sticks to the body when washing. The carpet is terribly dirty, it's scary to walk barefoot (the declared slippers are just for once) for a husband with a size 45 were small. There was one trash can in the toilet for the whole room, where the pedal jammed. Room cleaning for 3. Soap and soap accessories were replenished depending on the maid. One put it down, the other forgot. Linen and towels were changed regularly. Also bottled water 1.5 liters every day. A great pool always has a free place. There were problems with sun beds under an umbrella, they were always occupied not by people, but by towels. The regulations of the hotel say that it is not allowed to occupy sun beds with towels for more than 1 hour. But it is clear that no one reads it and does not follow it. There is a shower and a changing room on the beach. On my husband's birthday, I received a compliment from the hotel in the form of a bottle of wine and a postcard. It was very pleasant! You need to go to the Sled to rest in the off-season when the price matches the quality! We gave 226t for two without a flight ..... P.S the photo on the website does not correspond to reality with the number 1401...the bathroom there is terrible!
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1
1
October 7
We were in a Sled in October 2024. Of the advantages, a large territory, stunning sea views, a buffet. That's it! There are much more minuses than there were pluses ((( I was very disappointed with the hotel, because such good reviews. As soon as we entered the room, my husband immediately got stuck in the toilet, after three of my calls to the reception, the master still came (it took at least 15 minutes.), broke the lock, since it was faulty and went for a new one, then we waited for him to change the lock. At this time, we found dirty dishes and brown, scary spoons. I couldn't go to the toilet because there was no toilet paper! I had to look for a maid, cat. She threw us one roll of paper for a family of 5 people. There are no dental kits, gel and shampoo in disposable bags, although for a long time all decent establishments have hair conditioner and everything in dispensers. we wanted to take a stroller, before that they were just standing in the hotel, they immediately told us that 500 rubles. cost. There is no urn in the room from the word at ALL! If you want to throw out a candy wrapper or a juice box, go to the toilet, there's a small bucket for dirty paper, stick it in there!!! The room has a disgusting smell, the air conditioning and ventilation in the toilet were not turned off at all, otherwise you can suffocate! The indoor pool is very uncomfortable, the children have bruises on their feet from an uncomfortable ladder in the corner of the pool. The color of the tiles in the pool is dark blue, depressing... And the cherry on the cake was something that I resented to the limit!!! we checked out early in the morning, we did not have time for breakfast, although it was included in the price and was paid for. I asked in advance to assemble lunch boxes, to which the administrator Ilya said to tell us what numbers we had, wrote it down and said everything was fine, there would be lunch boxes. In the evening, another girl took over the shift and I decided to clarify whether everything was in force for the transfer and breakfast, to which I received the answer that WE HAD TO COLLECT lunch boxes OURSELVES AT DINNER! And dinner was over by that time, to which I was told, I'm sorry, but we can't help! I'm shocked, no one has said a word to us that we have to do it ourselves at dinner. We had this breakfast included and paid accordingly. In okontsovka, 4 children and I went to the airport hungry!!! how is it??? I got the impression that the hotel is well-stocked and does not need any service! People should adapt to them, not they to the needs of people. I do not recommend this boarding house at all!!!
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3
2
September 18
We rested in a Sled from 02.09 to 09.09. The sea, mountains, sun-the beauty is indescribable, that's why we came here, but this is not the merit of the sanatorium. The sanatorium itself is well-maintained and it is pleasant to relax in it. Special thanks to the staff of the buffet, the guys are doing their best: they brought, took away, changed everything quickly and clearly. Thank you very much. The food is also good and I liked it, it's delicious and varied, just "gluttony". The room was expected to be a good third junior suite, there are no complaints or comments. I read in the reviews about rotovirus, we were not sick. For those who read reviews before the trip, I can tell you. The sanatorium has its own beach, but since there are many vacationers who live across the street, they go to the sea through a Sled. The entrance courtyard. There are not enough sun loungers and umbrellas on the beach, there is such a practice - sun loungers are reserved (towels are left pressed with stones). After breakfast, you come to the beach, there are not many people, and all the sun loungers are covered with towels. Once I came to take a seat at 6:30 a.m., all the seats were already occupied. I was very surprised, do they take seats at 5 in the morning? We've been to a European restaurant twice, it's fine, the price is also acceptable. Once we wanted to have dinner at a restaurant of national cuisine (both restaurants are on site), we couldn't, the music was playing so hard that we had to run away, it's not clear why it was so loud? I didn't particularly like the fact that music was playing very strongly from 20-00 to 23-00, we could hear it very much in our building, I called the administrators twice, it didn't help, they probably decided "they won't tolerate anything" or this DJ doesn't care, maybe he's already deaf. We will definitely come again to Abkhazia and specifically to Gagra, but I will consider the option of staying in neighboring Amra, the cost is the same, but we liked it there: quiet, calm, a very beautiful park and a very beautiful sanatorium building.
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November 20
Great hotel. We had a vacation in September - October 2024 with our family.
It was the first time we were in Abkhazia. And we were very pleasantly surprised. The rooms are clean, the grounds are clean. There is a spa with heated water in the pool. There is a gym.
There is a buffet in the dining room. Worthy.
The territory is green and well maintained.
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June 9
We were in April 23rd. I really liked it!!!! There were no people, everyone knew each other by sight, because they ate in the restaurant (the dining room was under renovation). The food was very tasty! But the spa hasn't been opened yet.
We arrived in March of this year. This is something-a full house!!!! The dining room is packed, like in summer, with a lot of people. The food in the dining room is the food of the dining room. You won't stay hungry, but you won't call them tasty! Food 3+ or 4-. That's why I'm betting 5!!! In general, the conclusions are not unambiguous. I don't know if I'm going to go again or not?! I go in the spring, Abkhazia is beautiful. But in the season, in the heat, no, no, and no!!!! Rotovirus is everywhere!!! The water is bottled only and not locally produced.
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2
April 9
A magnificent hotel right by the sea. We rented a room in the 5th building (the highest), lived on the 8th floor, the view of the sea and mountains is amazing!!! The room is clean, there is carpet on the floor, there is a mini fridge, kettle, hairdryer. A large balcony with a panorama in two directions both to the sea and to the mountains, it takes your breath away. The hotel is located in the old town, there is no dense building, there is a lot of air. I visited Abkhazia for the first time and was amazed by the variety of vegetation: palm trees, cypresses, magnolias, pines, firs, camellias, plane trees and many other things. And all this is growing on the territory of the hotel, incredibly!
The price included breakfast-lunch-dinner, everything is varied, delicious, a large selection of side dishes, meat, fish, pastries.
A large indoor swimming pool and sauna are also available to guests, the stay is unlimited, you can stay there from 9 am to 9 pm, we were in April, perhaps during peak season, visiting by appointment.
I bow low to the owners and staff of the hotel for their attention and love to their guests
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16
1
October 17
We had a rest in October 2024.Everything is fine! Territory, first line, buffet, animation for children and adults, honey. office, indoor and indoor pools, SPA treatments, etc. But the star was removed for the lack of information signs , Do not disturb, and the absence of an air freshener in the shower room.. I was surprised by this. Even in small hotels in small towns, it's all there, but in this chic boarding house, no!!!
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October 14
The hotel is cool, the rooms are super. The food is delicious and there is a large assortment.The territory is not large, but very cozy, there were enough sun beds for everyone.The staff is polite and attentive.In a word, everything is just super! We will definitely return there again.
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3
April 4
Great hotel. It was celebrated on March 8th. They are greeted with wine at the entrance, the staff are polite and nice. We were immediately checked in without waiting, the rooms are good and fresh. Cleaning every day. Children's playground. Parking is private. Your own beach. The outdoor pool was closed - we were upset. The spa is good, the gym is great, the pool is large with very warm water - a separate thrill. The territory is well maintained, clean and beautiful. Food is a separate block! There is not much choice, but everything we ate was incredibly delicious, homemade, as if grandma had cooked it. Thank you for the pounds you've gained, and meat and fish, and what an assortment of salads, I especially remember mimosa - the best in my life. Thanks, we'll come again.
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12
1
November 25
A very cool hotel, I think the best in Gagra.Thanks to the staff, it is always clean, everyone is friendly.Great food, cozy rooms.The location is right next to the sea.The yard is just a botanical garden.Thank you so much for the rest.I recommend it to everyone
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November 17
Beautiful territory. Good building 5. The junior staff is good. The administrators are not polite and I cannot explain, but they are the face of the boarding house. The food is varied. The restaurant is good. The beach is great next to the guesthouse.
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June 18
For me, the sled is the discovery of Abkhazia. I've been coming here every June since 2009. I really love old Gagra, and this time I decided to settle in a Nart. Over the years, I can say for sure that life in Abkhazia, and in particular in Gagra, is getting better. The main thing is to survive the border crossing). We arrived early, arrived at the hotel, the girls at the reception showed where you can leave your suitcases. We changed our clothes and went to eat at patshu, a restaurant of national cuisine, which is right on the territory of the hotel. The area is amazing! The vibe of rest envelops you immediately. The sea is wonderful. To remember what the Sled was like before is just an incredible change. We had a suite in the 3rd building, wonderful renovation, two huge balconies, furniture (pseudo) rattan. The food in the dining room is very tasty, but like in a very good dining room. And that's fine. There are two restaurants for culinary delights. We went to the Sled restaurant, score 5! The dishes are delicious, aesthetic, the wine is not bad (although, already when it breathed, it seemed bitter at first, they took a Loft to Rose). The reception staff are very responsive ladies. By the way, it is important to note that breakfasts, lunches and dinners are stretched for 3 hours, when the hotel was loaded in the middle of June - there were always free tables, there were never any queues, no battles, nothing like that. A little tar in a barrel of this fragrant honey: 1. Upon check-in, the girl Alla from the reception asked to check the room as a whole and the loading of the mini-bar. I checked diagonally, trusting, but in vain. On departure, it turned out that we were missing 4 items - cola, pepsi, juice, mineral water. We didn't take them, didn't drink, didn't eat, but we had to pay. It is sad that the referee is not sent from the reception to fight with the maid, and it is pointless to prove something to them. In general, there were no spoons, and the sediment remained anyway. I decided not to spoil my departure mood and paid for these missing cans. 2. We booked a room for 3 adults. Everything in the room was for 2 adults, and this extra fuss is annoying. You can also see in advance who, what gender, what age is settling in and how to ensure a comfortable stay for them. It is difficult to separate two duvet covers for a mother and two adult sons. As someone already wrote in the reviews, they save on matches. 3. Dogs on the territory. It's a tinny thing when you sleep the sweetest sleep at night, and then they start barking and whining. Do something with them already. By the way, this is a problem for all resorts at sea. Another comment - I looked at building 5 - there are balconies, no furniture. It's a shame, such views.. But then I realized that it was probably for safety reasons, so that the children would not risk falling. And another important piece of advice - be sure, be sure to take medicines for intestinal disorders with you, rotavirus shifts its season to all early and early dates. He has never been in June, and here for the second year in a row, his stomach is just on the verge. If you treat chacha and adjika well, then OK. Children should always be given something preemptively so as not to lose three days of captivity in the toilet room. Don't wait for you to get sick - just charcoal, smektu, enterofuril for children.
See original · Русский
September 24
We were in Nart a couple of years ago, when there was no pool and spa, we checked the time very mentally.
This time there is a tinge of disappointment.
They took a deluxe room, they gave one blanket for two women. There is a pull-out sofa in the room, on which the rest of the second person was planned.
We asked for a set for the second person, brought only a blanket and a duvet cover, the sheet appeared only 3 days before our departure. Tea and sugar were not reported for several days, towels were changed randomly, according to the principle that remained at the time of room cleaning: so for a few days we had 3 beach and 1 bath, instead of 2+2.
At the end of the rest, they were fed terribly for breakfast: there was no yogurt, no kefir, toast bread was constantly missing, cheesecakes were running out, salads included: salad with carrots (from carrots), beetroot, cabbage... okroshka for lunch with slices of vegetables (lumpy potatoes and other ingredients), wet appliances, glasses with a dirty rim, chipped soup tureens. The waiters grab the half-finished coffee from their hands. There is probably a plus here, dirty dishes are quickly cleaned, it doesn't matter if you finished or not, if you didn't have time to warn, your problems.
The stairs to the beach are not cleaned at all, not only is all the dead, but also all the garbage is lying around, including gaskets.
The most trash in the spa, you come to the relaxation massage service, you get 3900 rubles from the threshold, i.e. you have not received the service yet, but pay quickly. By the way, there's a guy there who's a massage therapist who harasses a woman's body.
It goes beyond the boundaries of a decent relaxation massage. He seems to confuse Thailand with Abkhazia. You come out of such a massage with the feeling that you have been groped in all places.
The elevator in building 1 is constantly breaking down.
At the reception, an adult woman is not at all friendly, and in general, no one there will smile and say a kind word now.
For 200 tr for 8 days for two, this hotel leaves much to be desired. The quality of service is at the lowest level.
In general, the attitude has changed a lot, there is no longer this beloved Abkhazian hospitality, except that somewhere else on the street you can meet an adult Abkhazian aged 60+ who will tell you everything, show you, invite you to visit, treat you with real wine…And so, the Sled is today a prop for high-quality modern recreation.
See original · Русский
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4
October 25
I can leave a review on the rest in the Nart. Fresh 😊. Vacation dates -20.10-27.10.24
The hotel is cool, but with some nuances.
I'll start with the cons. We were unlucky with the number. Going to swear and beg for a better room was neither in the mood nor the strength at the time of check-in (we were with a child, barely waited for check-in).
We booked the standard with an additional one. The place is the 5th building.
I got a room with a view of the 1st building and the sea, if you turn your head a lot. The photos will be below.
The room itself is simple, with cheap furniture and plumbing, there is no furniture on the balcony, in season I think it would be relevant. There is no trash can in the room (only in the bathroom) and the notorious cheap curtain. The advantages were daily brought drinking water and tea.
Purity - 4 points. For 5 days, they cleaned 1 time mediocre, the rest of the days they just took out the trash and changed towels / brought water.
Nutrition- 4 points- delicious homemade food, - the level of a good dining room. There are a lot of meat dishes, everything is delicious. If you find fault too much, there were not enough desserts (mainly biscuits for dessert) and vegetable salads (for some reason, chicken or sausage / ham was added to almost all salads, apparently left over from breakfast).
The territory is solid 5- very clean, well maintained, large beach. The outdoor pool could not be fully appreciated, the indoor one is excellent, everything is clean.
Entertainment at the hotel - we were pleased with the presence of tennis and billiard tables (brightened up leisure time in bad weather), a children's room and a disco worked for children in the evening (pleasant animator girls).
Summary: a great hotel, but not at the prices they put up for 2025. In order for people to rest for 200-300k, a lot of things need to be improved. For this money, I'd rather fly to Tai)
We rested at the price of 60000/7 days / 2 adults and - 1 child - this is the optimal cost. This hotel is not worth more than that.
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1
May 13
The hotel is just a bomb, I liked everything, the luhari service, regular cleaning, towels, slippers. He fulfills his 4 stars at 100%. I will write a couple of disadvantages, which are, let's say, insignificant, but present,
The disadvantages are mainly in terms of food. The first is the complete absence of a grill menu on the buffet (it was possible to install a couple of cookers on the street, for grilled meat, and omelets for breakfast).Secondly, the cutlets all seem to be different, but all are identical in taste. The third is the constant shortage of fried eggs, the fourth is that chefs do not know how to fry fish and chicken in batter, it tastes disgusting. Fifth, I touched on restaurants- I came at 23 00, decided to buy something to eat and drink, they said that there are no chefs, there is only alcohol, then I wonder why I need this restaurant, which also works until 12 o'clock, if the only thing I can buy on it is alcohol, by the way, everything seems to be fine in Apache. The sixth is animation, it's just terrible, the disco is 1 hour, charging is also boring, no one needs it. The animation in the hotel could be revised. Well, in fact, everything was fine. I did not take off the star because the hotel, I repeat, is 4 stars. If it were five-star, then I would put 4 stars, and so 5. The hotel will leave positive memories for me for the rest of my life. Special thanks to all the staff
See original · Русский
4
4
September 2, 2023
Отдыхала с семьёй в августе 2023.
В целом отдых понравился из плюсов это классная ухоженная территория,хороший пляж, бассейн взрлслый и детский, новый чистый корпус,номера, шезлонги,полотенцы для пляжа,разнообразный шведский стол,2 ресторана на территории, можно заказать напитки к бассейну.
Что не понравилось лично мне:
- слабая анимация,были в похожем месте в Пицунде,там аниматор веселил и детей и взрослых
-отсутствие мебели на балконах в 5 корпусе
-уборка номера тоже оставляет желать лучшего,уборка не то что поверхностная,её иногда вообще мне кажется не было,пустые бутылки из под воды не убирали, со стола не вытерали
-очень странно в жару на 3х человек получать бутылку 1.5 литровой воды раз в 4 суток,причём в отеле был ротовирус,который к сожалению,и меня не обошёл стороной
-отсутствие в номере нормальных урн
- плохо налажен трансфер, менеджер на рецепшене не предупредила,что границу надо пересекать пешком,что будет смена машин
-постоянно ломался один из лифтов лифт
В целом конечно отдых неплохой,но считаю,что ценник завышен,так как именно сервис,очень слабый.
По территории, пляжу,номеру все очень достойно.
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July 13
Great hotel! It was the first time, we were happy! Everything is very organized and comfortable. Wonderful cuisine, top-level service! We will definitely come back! And we will recommend it!
See original · Русский
June 20
Autumn is a beautiful area. A beautiful beach. Outdoor swimming pool. New room stock. A beautiful park. Large parking lot. Book in advance, they sell out very quickly.
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1
August 18
We had a rest with a team of 18 people from 25.11 to 30.11, we got into a period when Poseidon raged in earnest ((( Fortunately our hotel was not damaged, only the dining room was a little battered. The lights were not turned off at all, as there are powerful generators. Everything was working normally.
I would like to express my gratitude to the staff
For vigilance! We were all placed in rooms nearby, upon request.
Meals for 5+. The area was quickly cleared after the storm. There is order and cleanliness everywhere, the spa building was especially impressed and all this was included in the price. In short, the impressions are only positive. To see the storm from the balcony is an incredible sight
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1
September 20
We had a rest in Abkhazia at the end of August until September 4. We have long wanted to come, but reading the reviews (unsanitary conditions, devastation), we postponed everything and chose another place. Finally we decided, and a good impression of the Abzasia is primarily the Nart Hotel. We lived in the 1st building (standard room), we were very lucky with the room, there was a view of the sea and the mountains. We arrived at night, in the morning, opening the curtains, I cried from this beauty....The hotel is almost on the beach. Everything is very decent, new rooms, service for 10 out of 10 (there is something to compare, we rested in Spain and Turkey in 5, etc.). Cleaning every day, towels 1 in 3 days (but we changed every day and the maid never refused us))🙏Clean, snow-white linen, nice new furniture. TV, refrigerator. The Swedish dining line. It was very diverse-absolutely for every taste, everything is always hot, I did not see empty trays, they were immediately replaced with full food. A lot (and different) salads, greens, chicken (fried, boiled, baked), pork, beef, fish (different), cutlets, liver, roast, oh, I didn't even remember everything, just a huge variety👍(I'm surprised how people wrote in reviews that there was one and also...)There were mussels, a variety of fruits, watermelon, melon always, dietary nutrition. Coffee machines 3 pcs., delicious compotes, fruit drinks, juice. Soups (5-6 variants), porridges, cheesecakes, etc.......The hall is large, there were no queues more than once, there was always enough space, the officers quickly cleaned the tables. If you are going on an excursion, you are given a container and take food with you, no problem (you only need to warn the reception in advance). The beach is wonderful, clean!there are enough sun beds for everyone (always). But with umbrellas....this is no longer to the owners of the hotel, but to the vacationers🙈(I would not swear at them((((who occupied an umbrella from 6 a.m. and appeared on the beach for 1 hour, the rest of the time there was their towel🤦♀️We did not suffer from this, we swam in the sea, and went to rest in the shade (fortunately, the hotel is next to a large number.plants))). On the beach, sand and pebbles-corals are definitely needed. The sea was spotlessly clean and warm. Once it stormed a little and brought debris, in this case there were 2 large pools, one 10 m from the sea. The second one is in the spa complex: this is a separate topic)) The spa is another advantage of the hotel.I liked the sauna, the hammam did not work with us, the pool is just wonderful, huge, warm (30 g) and there are few people, I often swam there alone. The recreation area is beautiful. There is a dining room. It's all free. There is an additional one.services. We didn't take them. Now about the rotovirus, which everyone is writing about. This is not a disease of Abkhazia (and especially of the hotel), it is a disease of the entire Black Sea coast. At the same time, my son and wife were vacationing in Gelendzhik and were ill the same way. Yes, we had rotovirus for 1-2 days, ate enough pills and continued to rest (by the way, take everything with you at once, it's expensive here in pharmacies, we left 10 thousand))her husband got sick with ARVI, then rotovirus. The staff is very helpful in all matters.There is a doctor in 5 corps. We went on excursions to Novaya Gagra (there is devastation there), I rather wanted to return to the hotel))) The hotel itself is located.in Old Gagra, there is a place to walk (a colonnade, a castle, etc.) People in Abkhazia are very good! Friendly, kind and very funny)) And they are also tactful, do not cross boundaries in communication and really love their Homeland🙏😊We definitely recommend the Sled to visit. If there is an Abzasia, then you need a good hotel. And this is a Sled. I really enjoyed my vacation! (despite the sores)) Thanks to the owners of the hotel🙏Prosperity to you! And vacationers can safely choose a hotel. He is worth the money that we paid and did not regret with my husband for a minute))❤️
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3
October 11, 2023
We had a rest with my wife and child from 28.09 to 08.10.23, we were lucky with the weather, we swam in the sea every day! The hotel pleasantly surprised with its beauty and cleanliness! The food is very decent, and this is a rarity in Abkhazia. The territory is large and well-groomed, although landscaping work continues everywhere cleanliness and order! Heated swimming pool, deck chairs are new and comfortable! The SPA area is gorgeous, although the sauna, hammam and snow cave are not working yet. The only drawback is that there is little attention to children from the animation side! Animation for adults, top class! I recommend it for a holiday!!!
See original · Русский
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2
July 31, 2023
Хороший пансионат для тихого спокойного отдыха, вечером не шумно, территория очень зелёная и ухоженная, постоянно убаюкивают не умолкающие цикады))
Есть крытый бассейн, открытый (взрослый и детский), тренажёрный зал, теннисный корт, настольный теннис, хорошая детская площадка в тени. Скоро должны открыть хамам и сауну. Массажи неоправданно дорогие, особого восторга не вызвали.
Питание как в хорошей столовой, без изысков и особого разнообразия. Были в ресторане Нарт- дороговато, но блюда вкусные, один раз можно сходить. В баре коктейли так себе и дорогие.
С водой напряженка- на номер дают 1,5 л на 4 дня, но можно набирать в столовой из кулера.
Wi-fi есть только по утрам и ночью.
Уборка в номерах на 2. Не смотря на то, что убирают раз в 4 дня, не удосужились даже помыть туалет.
Лежаков недостаточно, их зачем-то убирают в 19:00, что очень неудобно.
Сотрудники в большинстве своём слишком расслаблены, сервис не впечатлил- есть, над чем работать.
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July 28
This is the scariest place for your rather big money.
I was led to a beautiful picture , in fact, only palm trees and Soviet architecture save the place. Everything else is a guard.
In the evening, you can't hide from the screaming music, and a pretty lousy choice. You will be able to sleep only after 11 pm, when everything is turned off, but the music from the neighbors will turn on from the other end of the embankment, and there, if you are lucky, it can be hammered until the morning.
The food is disgusting, even paid - the kebab is dry, the meat is raw, everything else is in cheap oil - probably so that the taste of expired products is not felt.
Cleaning is zero, the cleaner tells me to my face that she changed the towels, stating it with some pride - as if it shouldn't be done a priori?))) I go into the room, on the floor! There are wet used towels , I call the cleaner to clean up - the face , as if she is doing a favor.
Then it gets worse.
Leftist people walk around the (seemingly private) territory, drink beer, shout obscenities, the contingent leaves much to be desired, to put it mildly. There are stray dogs everywhere, and the hotel staff barely agrees to a request to clean up.
The pool is generally scary to look at, jelly from bacilli.
And the final cherry on the cake, everyone knows rotavirus, but they are silent.
The hotel must be closed.
See original · Русский
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July 26, 2023
Очень понравился отдых в Нарте. Чистота в номерах, вкусное питание, всегда свежие продукты на шведском столе. Большая ухоженная территория, два бассейна, открытый и крытый. Первая береговая линия, свой пляж. На пляже шезлонги, зонтики, полотенца для пляжа. Места хватает даже при полной загрузке отеля. Море чистейшее. Ежедневная уборка в номерах, белоснежное бельё и полотенца, вобщем, отдых нам очень понравился. Обязательно вернёмся, спасибо хозяевам и персоналу отеля за качественный отдых и внимательное отношение к гостям.
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July 5, 2023
Вот и мы побывали в пансионате Нарт. Место сказочное, территория просто замечательная, чисто, красиво. Пансионат семейный, здесь вы не встретите шумной молодёжи, в основном это семьи с детьми и пенсионеры. Отдых здесь конечно тюлений, тебя кормят три раза в сутки, шикарный шведский стол, выбор на любой вкус. Детей развлекают, детская анимация есть, для взрослых есть утренняя зарядка йога, аквааэробика, волейбол и водное поло. Это плюсы, минусов крайне мало, скорее пожелание отелю, можно поставить ещё пару столов для тенниса, бассейн ну очень рано закрывают, покупаться вечером ну очень хочется, и не хватает музыки. А в вечернее время дискотеки или фильмы на большом экране были бы кстате, а так в девять часов отбой😊спасибо пансионат за дружелюбный приём, прекрасный сервис,а Гагре за шикарную погоду и сказочную природу вокруг.
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August 7
All those who write that rotovirus is walking in the hotel are talking about the hotel. Since the restaurant is clean, the staff is all in gloves, all tables are wiped with antiseptics... and so on… but of course the sea is dirty everywhere and the mouth is bacteria just because of the dirty sea.... But in Abkhazia it is still cleaner than in the resorts of the Krasnodar Territory and this is a fact, there are at least two times fewer people, and the Sled is generally a bomb, we just have something to compare it with. We were in a boxwood grove, Eucalyptus grove, we liked the Sled more!!!👍🐬🐬🐬
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1
November 13, 2023
We rested in the Nart for a week from November 01, 2023. The choice fell on Abkhazia because of the autumn Wheat, nature and seasonal fruits. The hotel was chosen from the best in Abkhazia, as everyone knows the level of service in general and constant intestinal problems throughout the region.
We were very excited about this boarding house!
The service is very good, attentive staff, the territory is well-groomed, the food buffet is plus or minus the same by choice, but every day something new was added. For example, seasonal fruits, local cheeses, honey, yoghurts, different types of fish, there is a diet table, and everything is incredibly delicious and fresh!
For the food at the hotel, we were confidently calm, eat delicious and as much as you like.
A huge plus is two swimming pools. One warm indoor with an outdoor Finnish sauna. The hamam was in the process of mounting.
The second pool is open on the seashore for the summer season, but in November it also pleased us and, thanks to the good weather, was very popular.
There is enough entertainment on the territory. Billiards, a large and table tennis, a spa with a large number of procedures, a lobby bar and a private tour guide Olga, who can book any excursion without leaving the hotel.
Regarding the cleaning of the rooms, special thanks to the staff. During the week, the bed linen was changed 3 times! Cleaning and changing of garbage daily. We lived in the 5th building, which has not yet lost its graceful appearance after the renovation.
We really hope that the guests will take care of the rooms and inventory, as the Sled gives a head start to many hotels in the Krasnodar Territory and this is a huge pleasant surprise for Abkhazia.
PS THE ANSWER IS ABOUT THE MOST IMPORTANT QUESTION ABOUT ROTOVIRUS
Yes, we did not escape it either, but this is the reason in Abkhazia itself. Everyone is well aware of this. We brought the rotovirus after the tour, where we ate in a cafe on the advice of the guide and where there were questionable tastings.
While we were eating and relaxing at the hotel, everything was wonderful! Don't blame the pool, the sea or the dining room.
Just immediately upon arrival, start drinking enterofuril one tablet during the day, the second at night and you will be happy :)
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June 23
The hotel needs to be closed and everything totally processed! Before our trip, people were sick with rotavirus, as it turned out later in the medical office there was a queue of the same new arrivals on vacation. If you want to rest, then take two weeks, because for 5 days you will be provided with a temperature and the effects of rotavirus. I can't appreciate the buffet, because after the second day I ate only breadcrumbs… It's terrible that the administration doesn't even do anything, the worst vacation.
It was not possible to evaluate the advantages of Abkhazia, because thanks to the Nart hotel, we saw only a room in building 5
P.s. the service leaves much to be desired. There was always no liquid soap in the bathroom, where the buffet was. There is no control at all in the dining area, the children calmly took food with their hands, and then returned it back, the situation is similar with cutlery. Upon check-out, they asked to wait at the reception when the cleaner checks the room. 😂Suddenly , a bathrobe or towel was taken .. This is the first time I've come across this
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August 4
🔥🔥🔥
Clean rooms, clean territory, a large assortment in the Swede! Well-maintained territory. The price and quality are consistent . I haven't been to Gagra for more than 10 years, I'm pleasantly surprised))
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1
October 8, 2023
We had a rest at the Nart boarding house at the end of September, in general, we liked the rest. One of the advantages is a large well-groomed territory, the beach is nearby, the sea is clean, the entrance is flat, large pebbles, special slippers are needed. We were in the 5th new building, the view from the room to the sea and mountains, snow-white linen, bathrobes and beach towels are given, 1.5liters of water are given on arrival and then after 4 days, we bought in a store for 100r 5l on the 1st floor. The food is excellent - 3 meals a day, buffet. Of the minuses - 1. THE RECEPTION STAFF IS NOT FRIENDLY, FROM THE WORD AT ALL. 2. They got sick with rotovirus. Despite the disadvantages, I recommend the hotel!!!
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November 11, 2023
We had a rest in September. Excellent cozy territory, delicious food, polite staff, very beautiful view from the balcony. Unfortunately, the children got sick with rotovirus, they did not have time to see all the beauties of this country. The only wish for the hotel is more competent medical workers who can not only give a pill and immediately send it to the hospital. We will definitely come back again, thanks Nart!
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August 17, 2023
В целом отель хороший, чистая ухоженная, уютная, зеленая территория. Ремонт тут был в 2022 году, поэтому чувствуется, что все свежее. Кормят так себе, но это у кого какой вкус, по мне дак на троечку. Пару дней болели ротавирусом, была ужасная тошнота, ничего не могли есть, это подпортило впечатление от отеля. Сам ресторан шведской линии находится на берегу с большими панорамными окнами и выглядит многообещающе, но внутри больше напоминает столовую, на столах нет скатертей (ну типа ресторан же..), столы липкие, есть пару вопросов к гигиене, например, сахар в общей чашке, вместо индивидуальных пакетиков, тарелки мокрые, видимо не успевали сушить и прочее. Очень понравилось, что всегда были свежие фрукты. Если честно, мне шведские столы в последнее время, нравятся все меньше и меньше, особенно в больших отелях, где много проживающих. Если что не нравится в ресторане шведской линии, на территории есть два ресторана, один прямо на пирсе с европейской кухней, там хорошо вкусно кормят, уютно, красивые виды. Второй ресторан на территории с национальной кухней и музыкальным сопровождением специфическим, короче кому нравится блатные песни, вам прямо туда))) Есть бассейн, взрослый, детский с подогреваемой водой, территория бассейна тоже уютная, красивая. Есть детская площадка и анимация для взрослых и детей. Есть спа и крытый бассейн. На территории растут эвкалипты, пальмы, кипарисы, платаны, очень красиво. Мы жили в первом корпусе, старое здание, но с хорошим ремонтом. Но стандартные номера здесь очень маленькие, ванная комната вообще никакая, крошечная, со шторкой, вся вода попадает на пол, поэтому в ванне постоянное болото. Полотенца меняют 1 раз в 4 дня и это на пляжном отдыхе (!) Ну в категории номеров люкс меняют каждый день как полагается, а плебеям, которым посчастливилось оплатить стандарт, что тоже не сильно дешево - 1 раз в четыре дня. Из-за сильной влажности, они плохо просыхали даже на балконе, все время складывалось такое чувство, что пользуешься грязными полотенцами. Мы отдыхали с маленьким ребенком, 2 года, это еще усугбляло ситуацию. Так же и с уборкой - 1 раз в 4 дня, короче капец. В номере есть холодильник, телевизор. На территории есть вай фай, который часто не работал, кому нужен был интернет, ходили в соседний отель (санаторий) Амра, там вроде пускали.
Пляж понравился, хороший, большой, но вот заход в море не очень удобный, крупная галька. Девушкам на ресепшн можно было бы быть более улыбчивыми и доброжелательными. Впечатление от отеля противоречивое. Если бы поменяли хотя бы питание (поваров, гигиена) я бы сюда вернулась))
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