We’ve been coming here regularly — sometimes even twice a week — and it used to be our favorite place for hookah. However, over the past few weeks, especially since the staff changed, the experience has noticeably declined. The service, in particular, has been disappointing. The waiters often seem inattentive and give the impression that they are not interested in serving guests. It’s unfortunate because this place used to be one of the best, but lately it hasn’t been the same.

Muhammad Umar Aslam

Level 2 Local Expert

I used to be a regular customer at Oblako, but unfortunately my experience over time has become consistently disappointing. As a foreigner, I cannot recommend this place at all. One of the biggest issues is the staff most of them do not speak basic English, which makes even simple communication unnecessarily difficult. On top of that, the attitude is often unprofessional and, at times, outright rude. There have been multiple occasions where requests were ignored or handled with visible irritation, which is not acceptable in any customer-focused environment. What makes it worse is that this behavior seems consistent rather than occasional. Instead of feeling welcomed, you feel like you are bothering the staff just by being there. For a place that attracts international visitors, the lack of basic hospitality and communication skills is a serious problem. Overall, the service quality does not match expectations, and there are far better places in the city where customers especially foreigners are treated with respect. I would strongly advise others to avoid this place.

Durdona Tulaganova

Level 3 Local Expert

I love the place so much!!! Cosy , comfortable plus love Aleksandr so much he is the best stuff among all I come for his service only he looks after customers so good plus so polite and he makes the best shisha’s!!! Professional at his work!!!!

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