I have been staying at the hotel for the third year in a row. In general, Park Inn Donetsk offers accommodation on the level of other hotels of the same class in the Russian Federation, providing a standard set of amenities, including slippers, a toothbrush and water, and also has a large parking lot. The facade of the hotel has been repaired, although signs of damage may still be visible. The main disadvantage, in my opinion, is related to the staff, who, due to increased demand, are beginning to suffer from "star disease". Their training needs to be improved and, most importantly, their customer orientation needs to be improved. This applies to both ordinary staff and management. There are already other hotels in Donetsk that are no worse than the class. And then there will be even more of them. Breakfast is also a weak point at the Park Inn: the cafe is often crowded (I personally feel uncomfortable sitting at the same table with strangers), and having only one coffee machine creates inconveniences for guests.
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Денис Цв
Level 10 Local Expert
May 6
Everything is clean and tidy, the breakfasts are good and delicious. The service is prompt and courteous. The room has everything you need for a comfortable stay for a long time.
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Наталья Мороз
Level 4 Local Expert
December 22, 2024
We visited this hotel in early December 2024.
The cost of a standard room per day is 9000,
The interior is not bad, but there are no slippers, shoe spoons, dental supplies, shampoo and gel in the room for this money, just a common dispenser weighs. The towels are no longer white, but heavily washed. There is no kettle in the room.
Cold water flows from the hot tap and needs to be drained for a long time so that the water warms up somehow, otherwise it is not possible to wash.
They called the restaurant, ordered room service, waited an hour, called again, and they just forgot.
The appliances were not brought for two people, they put one napkin.
And there was no restaurant menu in the room, they brought it to us after the bell rang, but when the food was delivered, they immediately took away the menu and offered to take a picture.
There is no service.
The only advantages of the hotel are the delicious food, the chefs are great, and the location of the hotel.
Absolutely not worth the money!!!