PriorBank
161 reviews
November 4
Interesting interior, I really like the specialists, they are always friendly. There is a young man who provides all the necessary information very competently and intelligibly. Of the disadvantages, the waiting time at lunchtime, count for at least an hour.
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September 9
Just the most terrible bank and branch
How can you hold people for 20 minutes and make them wait an hour for their turn
If the bank does not have enough high-quality and fast customer processing, then it is necessary to take some measures and increase the work rate and hire new specialists
Your process of working with people with everything is not automated, you cannot come to your bank and solve your problem
You'll have to sit for hours and wait
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2
September 19
I wanted to change the currency into smaller bills. Here at the checkout I was rudely and toxically refused, at the MTBank exchanger on Nemiga 3 they also refused, but politely.
I asked the consultant about the premium packages, he didn't know the answers and came up with them. I asked him about the currency of mastercard operations (because Alpha said they had yuan for some reason), he poured a strange negative on Alpha.
I'm sitting in line now, there's been no consultant at the entrance for the last 15 minutes, there's no one to ask.
One of the employees speaks rudely and toxically to customers.
Visit the department only if you have to. Solve as many questions as possible on the phone line, they work fine there
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September 18
While on a trip abroad, I have not been able to pay with a single card or log in to the application for 3 hours! We did not send SMS about technical work! The news on the site indicates that work is carried out from 00:00 to 06:00, already 7:15 - nothing works! Support chats are not working, the site has stopped opening! 19th century! I hoped for a Priorbank card, I don't have any cash with me! The rescue of drowning people is the work of drowning people themselves!
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April 24
On April 23, I visited the department, came 30 minutes before closing and waited for 40 minutes (this is not a problem, I understand everything, there were a lot of people). I want to thank the two guys who were at the info desk, they were very polite and attentive to each person and tried to help and prompt to the best of their abilities, and also controlled so that each person could get to a specialist. It was also nice to see that they helped a woman with a stroller on their own initiative. And I want to thank the man who gave me the card and answered all my questions, calmly and without haste, despite the end of the working day.
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2
October 25
Card transactions can be performed around the clock. Conveniently located. No critical deficiencies have been identified.
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November 12
The terrible attitude towards the bank's customers, the guy behind the counter walks like an amorphous and does not understand anything, sighs at elementary questions, cannot solve the problem, because there is not enough competence.
The system skips the numbers, and exposes the client to blame.
An intern is sitting alone at the checkout and doing his job terribly slowly.
It's just disgusting
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September 12
I would like to express my deep gratitude to the bank's employee Yulia Uskova for prompt, attentive service and willingness to help.
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1
June 25
There are very few employees in the hall and a lot of visitors, long queues ((
saving on customer service ((and once there was a favorite bank ... alas...
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September 9
From 17.00 to 19.00, when there is the most influx of people, 2 windows are open. Waiting 1.5 hours. It's horrible. Is it really not clear that after 17.00 people go after work and need to increase the number of employees.
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May 22
Of the advantages, the bank is located in the center and the opening time is acceptable. Of the minuses, the staff works as if they are asleep and in no hurry, therefore the waiting time stretches much longer, the attitude towards customers is good, you can work faster.
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September 20
Long queues, only two specialists work. At 19.00, all customers sitting in line were asked to leave the bank. People wrote complaints to the Book of Comments.
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November 13
It's a terrible place!!! There are always a lot of people, the cashier works alone!
Specialists serve slowly, they run to each other to consult, no one knows anything
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November 17
good department, friendly and fast staff, everything is super
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October 10
Not really a bank.The queues are huge , the cashier always works alone , their applications are constantly buggy .I block money because of eternal mistakes, as they say.
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January 31
There is no parking, you order a reissue of the card due to the end of the 01/24 deadline. One day, an SMS message arrives about the readiness of the card, and the client Bank receives a message with a proposal to reissue agree or disagree, although a week ago they wrote off the money for reissue. You come to pick it up (there is no parking at the bank) and find out that the branch is not open this Wednesday. To order a reissue, you sit in line for 30 minutes, as for me, the service is much worse than in sberbank and Belarusbank.
I find it difficult to find something good.
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April 15
Not competent staff. I came at 18:35, took a coupon, they said that the waiting time is 35 minutes, I ask if I will be in time if the closure is at 19:00, which they tell me we work until the last client. I come at 19:02 the door is closed, they say it doesn't matter that you have a ticket that hasn't even come up yet. We're not going to serve you. It's just brilliant😕
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1
September 9
The system skips numbers during cashiers' shifts, while employees pretend that the customer is to blame and do not try to solve the problem.
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November 5
The bank's employees do not have information about the payment methods and the amount of commissions. It was the first time I encountered such a thing in the department.
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September 9
I'm waiting for service, it's generally very slow. The staff periodically goes back and forth, very actively. I went to another bank.
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December 26, 2022
Всегда круглосуточный доступ. Очень выручает, особенно ночью. Чисто, тепло, есть все необходимые банкоматы. инфокиоски, есть доступ к компьютеру. Спасибо большое за качественный сервис.
1
March 20
The information kiosk took the bill but did not transfer it to the account, when making the application they said that this was not the first time! Applications are examined from 10 working days! So maybe you need to repair or install new payment terminals!
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2
September 23
Fast service, everything was clearly and clearly explained.
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August 19
I have been a client of the bank for 20 years. With these funds, I built an apartment, bought my first car. I recommend it!
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December 19, 2023
I went to the bank branch since I am a customer of the bank, my social card expires in January, I decided to find out how to extend it, and the girl greeted me very friendly and explained everything in detail very grateful to them.
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1
June 15
Very competent consultants and conscientious.
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November 16, 2023
Responsible employees explain clearly and in detail, but it's better not to come here during lunch, the queue is large. For nothing that registration .
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October 28
Good staff, pleasant atmosphere.
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June 14
They constantly do not accept banknotes, neither ATMs nor cash desks. Very slow service
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1
August 26, 2022
Красиво и комфортное отделение. Сохранены элементы старого города. Приятный и услужливый персонал, хопошо разговаривают на английском, всегда есть где присесть, время ожидания проходит в комфорте, отдельный зал с банкоматами в который есть доступ для держателей карт 24/7
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August 7, 2023
Обращалась в само отделение пару раз,но в инфокиоск и банкомат частенько захожу . Удобно,что пополнить карту или снять наличные можно в любое время суток,в закрытом помещении, куда может зайти только владелец карты.Рекомендую
April 26, 2023
Позвонили в справку, уточнить о наличии денежных средств в отделении банка для снятия с виртуальной карты. Специалист сориентировала о наличии денежных средств, и о рабочем времени банка (до 19.00) и сказала, что на момент нашего прибытия денежных средств может не быть, так как клиенты до нашего прихода могут эти деньги забрать. Но, не предупредила, что кассы (непосредственно выдающие наличные средства) работают до шести вечера (узнали об этом, когда приехали в банк, после шести). Итог: час времени потрачен впустую. Почта работает лучше, чем этот банк!)
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May 13
Everything is just disgusting, they work as they want, according to the schedule there is a working day, you arrive and it is closed. They want to and will close an hour earlier
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1
August 25, 2023
Отличное обслуживание .Персонал вежливый и тактичный.Внимание к клиенту.Очереди сведены к минимуму. Рекомендую!!!
1
August 26
Disgusting department, queues for an hour at the exchanger and to specialists
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1
September 24
They work quickly, issued a card to a new user in 20 minutes
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May 17, 2023
Отличный банк. Только с помощью его карты можно оплачивать рекламу в Instagram. Девушки работницы видно что знающие умненькие. В кассе специалисты подскажут добрые. Специалист по страхованию тоже нормальная всё рассказала
3
June 3
The best bank. And the cards can be used in other countries.
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September 20
Long waiting time, no one is working, empty windows
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1
January 7, 2022
У отделения есть два больших минуса:
1. Припарковаться просто нереально! Нужно всю немигу объехать два-три раза, чтобы найти парковочное место. И так каждый раз. Больше в это отделение не поеду!
2. Работает 1-2 специалиста, из-за чего ждать свою очередь можно 20-40 минут. Очень раздражает, особенно учитывая, что едешь банк в своё обеденное время. В субботу и воскресенье отделение не работает.
Ещё могу дополнить отзыв назойливой девушкой-администратором, которая подходит и спрашивает, по какому поводу я пришла (когда я уже взяла нужный мне талон и просидела 10 минут). Я же не идиотка, если бы не знала чего-то, обратилась бы сразу за помощью.
Буду обращаться в другие отделения банка!
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November 5, 2023
Very convenient and good staff the location is great)
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December 29, 2023
They began to refuse to withdraw small items from their personal card in 1 or 2p.
ATMs do not issue such a nominal value either.
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July 14, 2023
Оплачиваю вечером после работы кредит, очень удобно,зайти можно в любое время, несколько терминалов и банкоматов в постоянном доступе,
1
October 25, 2022
На весь банк один молодой парень с немытыми длинными волосами. Он и консультант, и финансовый специалист.
Но не в этом дело. Ребята поняли, что у россиян спрос на карты Виза и Мастер Кард. Поэтому ввели залог в $4000. Закрываешь счет - тебе их вернут. Такое беспроцентное кредитование себе придумали.
Были посланы. Есть способы без таких жертв.
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July 24
Good bank and service
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May 24, 2023
Дорогие руководители Приорбанка, сделайте что-нибудь с тем, чтобы операции, которые невозможно сделать онлайн, стало доступным сделать вечерами будней в рамках города, в удобное время
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January 31
They served us very well and did everything quickly
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August 30, 2022
Большие очереди (минимум на час), но персонал вежливый и отзывчивый, открыто и подробно отвечает на вопросы, делает всё быстро. Мне понравилось.
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August 26, 2022
По моему заявлению Приорбанк должен был вернуть деньги отправителю на физ.лицо Сбербанка России. 25.07.22 деньги списались, а на 26.08.22 получателю не зачислены, не возвращены! Звонила и обращалась в отделение несметное количество раз. Написала заявление с просьбой предоставить выписку по данным операциям и направить по указанным адресам: по месту проживания (такие у них правила) и на электронный адрес. Указала электронный адрес!!! Не направили!!!!😡 Так случилось, не могу быстро по почте забрать ответ. Что за припоны и игра в пин-понг с клиентами, а не решение вопроса?!
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June 12, 2022
Обслуживание на низком уровне.Отношение к клиентам плохое с стороны администратора по залу.Создаются очереди,которые могли бы и не быть.Но когда обращаешься к администратору, никаких мер не принимает.Талоны на очередь выдает молоденькая сотрудница, которая стоит у автомата.Молодым ребятам выдает талоны , как пенсионерам или с детьми.И они идут в первую очередь.В зале могут быть два оператора, но обслуживание ведет только один.Такая ситуация только в филиале на Немиге.На Комсомольской улице совсем другая организация по приему клиентов
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