Renault

4.5

1081 rating

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Андрей Цебрук

Level 14 Local Expert

Everything is fine with the scheduled routine maintenance (oil/filter). They do it quickly, efficiently and relatively inexpensive. Thanks to the master receptionist Maxim. He has a good approach to business.

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александр волк

Level 10 Local Expert

So far, the service is at zero. I came by appointment for computer diagnostics. After 2.5 hours, the car is not even in operation yet. You could have warned me, people probably have jobs. It feels like the car is being looked at according to the residual principle, so for computer diagnostics, they accepted a car that arrived 1.5 hours later than my car, this car is already being diagnosed, but my car is not. P.S. This was expected, but nothing was found. They didn't even wash the car, although they took the money for it.

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Владимир

Level 14 Local Expert

I went for diagnostics, the price was 40 rubles, everything ended with communication with a specialist, the problem remained unresolved, the money was not spent. The service is ready and would be happy to help, but the lack of contacts with the French cuts off all possible help. Thanks for the advice and suggested solutions to the problem (renault megan 3 2014, crashed VIA Rlink and tomtom navigation).

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Татьяна Дальниченко

Level 10 Local Expert

Excellent center. They will always solve any problem. And what's more, quickly, without delay. The staff is always courteous. The attitude towards the visitors is excellent. A comfortable waiting area for customers. Keep it up ! Thank you very much! Good luck and prosperity to the manager and the entire team.

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Игорь Прокопенко

Level 3 Local Expert

Renault repair service is disgusting. They do not want to do diagnostics and do not know how, they offer to replace the parts only based on the mileage of the car. You call , I want to replace the hub bearing , the price of the job is called , you also need to identify which one is buzzing , no question , come .Arrived : the price is 2 times higher than the one mentioned on the phone . Purely based on the mileage of the car , without diagnostics , the cardan was sentenced . When they realized that they would not receive money out of thin air , they immediately began to drive themselves unacceptably to the dealer with dissatisfied faces . If you have a problem with your car and you are hoping for a diagnosis from a dealer, alas, they do not know how to do it at this dealer center. You're wasting your time.

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mogul mogul

Level 5 Local Expert

I do not recommend this organization to anyone. There is a question about the professionalism of the staff, I addressed the problem: the car would not start and would not lock with a key. Repairs were carried out in the amount of 1300 rubles., but the problem did not go away. As it turned out, the problem was that the battery in the ignition key was dead, the price of the issue was 1.5 rubles. The question of what they did with the car for 1300 rubles remains open.

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Аа Аа

Level 4 Local Expert

I visited about restoring the mounting of the crankcase protection. The wait was almost four hours. Master Kleshchenok is absolutely not competent in anything. I couldn't even find the bolts on my own. The work took no more than half an hour. The rest of the time it's a car wash and a blah blah show. For 0.92 rubles, they allegedly diagnosed the suspension , which they did not ask for. The service is imposed. The vibration stand has been missing since the station was founded. It is impossible not to notice an annual decrease in the quality of service.

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Владимир Лысёнок

Level 2 Local Expert

When contacting the Lausange salon, we were referred to Olga Bursh, a specialist.We were satisfied with the professional approach to our duties and attentive attitude.Despite the days off, she always answered and gave explanations on issues of interest.Friendly, attentive, professional.

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Александр К.

Level 2 Local Expert

I liked everything very much. Excellent team, well-coordinated work. We quickly found the problem and fixed it. Special thanks to the master who handled my car.

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Сигизмунд Терентьев

Level 5 Local Expert

A new car, the brake pedal sensor is not working, the problem was mentioned earlier! It was recorded 10 days after the request. When visiting this "service center", I had to wait 4 hours to hear the answer that the parts were not available, and it took time to fill out the documents. AvtoVAZ - where are you looking, who are you handing out dealerships to?

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Людмила Астафьева

Level 9 Local Expert

The Duster car was repaired, the error lights were on, the cause was identified, and eliminated. It's all good. The only thing is that we didn't meet the deadline. I had to wait, but there is a comfortable rest area. In principle, everything is fine, the master is very attentive and competent. “thanks. Success.

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Oleg Pozin

Level 10 Local Expert

I would give it 0 stars. We brought the car for a seasonal wheel change (the wheels were on the discs) and put the dirty wheels in bags. A week later, I arrived by appointment for tire repair of 1 wheel by 12:00 at 13:30, the car is not ready yet. The official service is very expensive, and they work disgustingly.

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Дмитрий Бородатенко

Level 3 Local Expert

The service does not reach the garage level. I applied to replace the clutch master cylinder, and the brake system was turned off. A day later, the brakes were gone. I drove 4 times under warranty and pumped the brakes, but the brake pedal fails after 5-7 days anyway. I explain that the ABS unit is suffocated and needs to be pumped by computer. But the RENAULT Service doesn't have that option. I turned to another service station to pump the brakes, but they said that the pumping on the left wheel was not working, repairs were needed. HOW DID RENAULT pump my brakes 4 TIMES with the brakes not working on one wheel? We will contact you officially

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Ксения Яковлева

Level 6 Local Expert

Excellent service. A comfortable waiting area . They recorded it on the day when I needed it, and they did everything quickly and efficiently.

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Владимир Васильевич Кулешов

Level 5 Local Expert

A complete lack of specialists and attempts to profit out of the blue.Damage to the outer left tire clamp was noted. I say replace it. The answer is no- we are not engaged, we can change the shaft for 800 rubles. I stopped at a service station next to my house. 25 rubles and everything is done. Ignorance of Renault's design. He asked how he would fix the pipe from the moisture trap into the cutter. They don't know, like there was an adapter that could get lost. It's not a hundred, it's a bunch of ignoramuses and hoochers. Visited on 08/25/2025

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Рудут Рудут

Level 5 Local Expert

Today we came to insure a car. Hard hat + citizen... But we are not welcome at all. Thanks for not sending it... I looked in, there's a man standing there, they kicked me out. We waited, and then immediately asked if the insurance was coming to an end soon, saying that they had arrived in the evening. . I'm tired of you walking and walking. I was left with an extremely unpleasant impression. I don't recommend it.

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Sergey Yaskevich

Level 12 Local Expert

I use it, friendly staff, only brands change. I serve Mitsubishi. There is a cafe and a comfortable place to wait. In general, everything is not bad.

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дмитрий семашко

Level 2 Local Expert

Not only the RENAULT manufacturer left us, but the dealership also turned away from its customers. If I used to come to the service and met with support or at least a semblance of a desire to help, then after contacting the problem once again (the tire clamp burst), I was simply turned away from the threshold, with the "wish" to look for another service. They motivated their refusal to repair my car by the fact that a drive assembly is needed for repair, which they will be very happy to install, and changing the dust cover or (God forbid) the collar of the dust cover is an incredibly difficult job for a service station specializing in servicing RENAULT and even LADA cars. It's a shame as a customer who has been serviced by the dealer since 2002, but it's probably time to say goodbye! Good luck guys!

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Алексей Таган

Level 2 Local Expert

Renault lausange on Dzerzhinsky. Even one star is too much for this service. I signed up for computer diagnostics of the engine (extraneous noise from under the hood), and as a result they checked the headlights, suspension and brake pads with discs. And in some unknown way, they decided that this was a crankshaft pulley. For some reason, the "masters" decided not to do computer diagnostics. For the second time I had to go to this super service and for the second time I am convinced that the garage will treat me better and understand me better than the official Renault dealer. I strongly advise no one, avoid it.

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roni-iseu

Level 7 Local Expert

We have been cooperating since 2019. During this time, a lot of things changed: it was just excellent quality, it was so-so, but tolerable. This time we were just amazed. I arrived 40 minutes earlier, knowing that if possible, the car would be put to work earlier, and I would leave the car until the evening... They kept me strictly until the recording time... The staff, in principle, is very adequate, and I have known the manager for a long time. It was clearly not his whim. Apparently, because of these innovations, the monitors were also removed with the recording time. I would like the changes to be for the better.

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Светлана

Level 10 Local Expert

I contacted the service today, an error was burning in a new car. The guys did well , calmed down , encouraged, and quickly sent for diagnosis. We did everything quickly, politely and without problems. This is despite the fact that their service was clogged with cars. Thank you so much. I'm glad that there are such responsive consultants. I hope everything will be OK from now on.

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Александр А.

Level 18 Local Expert

We helped you pick up and buy a car. All questions about the car and its purchase were answered promptly and professionally. Nikita specifically.

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Иван

Level 6 Local Expert

The score is 4, not 5, just because I had to wait 2 days and stay late. Specialists could make a recommendation on the spot, no recording was required for this case. On the streetSerova D.1 did not show any attempt at "service" (they received 1 point).

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Маленький М.

Level 5 Local Expert

I thought people were correcting themselves, but no. I decided to contribute to writing reviews about the Lozange LLC dealership. I purchased a Lada Vesta from the above-mentioned taxi company center and immediately encountered a number of problems on the part of the maintenance staff, namely when the clutch pedal began to creak. To date, senior foreman Nikita, after an inspection, gave me information that the squeaking of the pedal is nothing more than a design feature of the car. I was not satisfied with this feature, and after contacting the head of the dealership, another master took my car and tried to cure the sore, but in fact the problem only worsened. As a result of removing the manual transmission at a third-party service station, it was revealed that when replacing some kind of oil seal in the box, the clutch fork was incorrectly inserted into the release bearing. With this fact, I turned to Denis Kuzmenkov, the head of the dealership, to which I was given the answer that we would find out and sort out this misunderstanding. As a result of further operation of the car, there was a creak when hitting a sleeping policeman, and I went back to the dealership. Two people examined the car, adjusted the trunk lid, but the problem did not go away. In fact, I solved this issue myself by lubricating the hinges and bumpers with silicone grease. And just recently, on July 17th, I contacted a dealership to replace my old car with a new one under the Trade in program. A girl contacted me, asked for photos and information, to which I immediately responded, providing all the necessary materials for evaluating the car and waiting for further action. As a result, the man disappeared, never contacted me again, and simply ignored my request. To summarize, I want to write that the dealership's attitude towards the customer is, to put it mildly, unprofessional. Craftsmen with a lack of knowledge of their business, and they are not masters, but simply order takers with no concept of competent customer advice, and if these craftsmen say anything, they are empty words (master Denis Markov is an example of this). Denis Kuzmenkov, the head of the dealership, always smiles at you and seems to be going to a meeting, but in the end the result on your problem is zero. In short, avoid this dealership, as you will be left alone with the problems of the car!!!

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Вадим Вадимов

Level 6 Local Expert

On 02/26/2024, he was booked to replace low-beam lamps with LED lamps (Philips lamps were purchased from Shate-M, certified), the car is under warranty from them, he clarified on the phone whether they would cope with such a task or not, they said that for 96p, of course, yes, arriving at 9.30, he put the car to work and watched everything that happened on on the screen. And something incomprehensible was happening there, for an hour and a half 3(three) "specialists" tried to replace the lamps despite the fact that there was an instrument in the box, and by their actions I understood that they were doing it for the first time, but this is the service I believed that they would succeed, but no, somehow they put the lamps without checking STG device a by eye, they gave me a car, since it was already the beginning of 12 and it was light I couldn't check the light, in the morning at 7.00 the next day I went about my business turned on the headlights and... the light shone anywhere but on the road, contacting another service specializing in light, I'm over 20 for about 1 (one) minute, a man with hands corrected what the specialists of the service had done while checking and adjusting the light using the device, as it turned out, the lamps were not even fixed in the headlights and installed them incorrectly, but if they had been checked with the device, they might have been fixed. But no, it will do. As a result, what we have is 1.5 hours of wasted time - 96p. Return the money.

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Игорь

Level 12 Local Expert

I strongly advise you to visit this car dealership, ask Maxim's manager, you will be pleasantly surprised by his professional qualities.

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Ирина Гапчук

Level 6 Local Expert

A pleasant team, competent staff. A good assortment, a selection of car models. We served them quickly and efficiently, I recommend Alexey Gapchuk, a consultant.

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Евгений Велесевич

Level 7 Local Expert

I took a test drive in this salon. The manager showed the car from all sides and demonstrated all the options. I almost turned her inside out. I really liked the service.

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андрей мальчук

Level 8 Local Expert

Everything is well organized, they do it by appointment. The location is convenient, the metro is not far away. Compared to other service stations, the prices are not high, but the repair costs are too high. The spare parts are used original, but the quality of the work is no good!, especially since this is an official Renault dealer. Case 1. The steering tip was changed, everything seems to be normal. But in the autumn, when replacing the rubber, two bolts on this wheel broke when unscrewing because they were tightened! Everything is normal on the other wheels. ? Case 2. The cabin filter was changed, the stove began to make noise. It turned out that the filter was not fully inserted (not until it clicked) and air was whistling through the gap. ? Case 3. The gas tank hatch stopped snapping off. I told the manager when accepting the car for THAT. When the car was returned, they said that everything had been checked, everything was fine. I checked with the manager - it doesn't work. He says: if next time you can't open it at the gas station, call a free evacuation, we will fix everything and punish the master who fixed it, but they were fine. ? It turned out that the problem is solved simply by lubricating the tongue that fixes the fuel tank hatch. Is this how an official service should work????

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Михаил Битус

Level 5 Local Expert

Oil change at about 5 o'clock, they said the car would be from 12 to 15 . As a result, I picked up the car at 6:30 p.m. and they didn 't call , but I came to the service and the car was standing near the entrance , they started imposing antikor , which costs a lot of money , but they don 't really do anything . Bottom line, the service is very bad, I do not advise you to go there, it's better to wait a little longer by appointment, but go to Minsk Lada

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Djdrf Lhsom

Level 7 Local Expert

Polite staff. Friendly attitude towards customers. Nice and comfortable waiting room. Prices are above the average in Minsk.

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Павел Рубченя

Level 2 Local Expert

The service is at 0, the car was taken away for repair for 1.5 months, it's "sour" in their parking lot, then the warehouse is on inventory, then there are no spare parts, the managers do not work with customers at all.

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Dmitriy Dunskiy

Level 8 Local Expert

Everything went exactly as it should be. I arrived by appointment. They immediately accepted the car, announced the cost, called a taxi and left. A few hours later, they called and said that everything was ready. I arrived, immediately prepared the documents, paid and left. Nothing superfluous.

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Дмитрий Соловей

Level 4 Local Expert

The waiting time for the work to be completed does not correspond to the work itself.For a very long time.We have done the work that we should not have done at the time of approval.Overestimated the volume of coolant refueling by 35%.I think this is not the professionalism of the staff.

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Alex Polo

Level 28 Local Expert

It was serviced in October 2021 at Dzerzhinsky 134, master Stepan (clearly, distinctly, diplomatically). The service is conveniently located, new. In the style of European dealerships. Large Parking lot, recreation area. I was especially pleased that at last the price of an oil change has become comparable to conventional oil change centers, respectively, more and more people will come to the dealer. Among the features: the car needs to be completely clean, even a little dusty is not suitable, a car wash for 10 rubles will be included. Also note that the time will be about 2 hours. Therefore, the advice is: come in a dirty car, so that it doesn't hurt) I also want to advise Renault to somehow encourage subscribers of social networks.social networks, as well as encourage feedback. Since there are a lot of negative reviews on the main Google and Yandex maps, and satisfied customers are too lazy to write a couple of lines.

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Евгений Пунтус

Level 3 Local Expert

Disgusting service! I just don't have enough anger! 4 stars are just drawn because they didn't even earn one! Endless lies, unqualified staff, shifting the blame on each other, and all this under the guise of a reputable Brand! Only logans and dusters can repair! Everything else is a quote (you didn't buy a car from us, so there are repair problems). I arrived with the error "check the injection system, check the injectors". The specialists of this center said that all this is nonsense and they will do everything! As a result, something was done with the adb system-it did not help, the fuel pressure sensor was replaced-it did not help. After each procedure, they swore that everything would work now, you just pay! After working with adbl, the car was returned with the words "everything is fine, 340 rubles from you"! We came to pick up the car and everything seemed to be working, but after driving 3 km, all the same errors popped up! We returned to the dealer and pointed out the lack of results, to which they said, "well, she started up. What are your complaints about us?" they didn't know that the car needed to be checked before giving it to the customer and replied "you didn't ask us to check it"! Then we decided to check the injectors and the injection pump and it turned out that they were defective (I remind you that the car itself made such a diagnosis and turned out to be right) and the SPECIALISTS turned out to be stupider than the car! As a result, when removing the injectors, they broke the return and said "it's okay, buy it, it only costs $ 50"! A question for the management of this dealership (why do you charge at least some money?).

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Михаил Павлович

Level 14 Local Expert

I was repairing a car. There are no comments on the operation of the car. It is not very clear what details were put up, there is a discrepancy between the record in the documents and the description in words, but it seems like they are putting the original.

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Сергей Островский

Level 18 Local Expert

Clean and tidy, but no one came up and never offered anything. We jumped from car to car for about an hour, studied the prices, equipment, went and compared ourselves, but the staff did not pay attention to us from the word at all... In general, they meet by their clothes:-) (we don't dress up specifically to look simpler...

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Альберт С.

Level 12 Local Expert

The attitude towards customers is good, the staff is polite, the waiting time is acceptable. Prices are average

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Сергей

Level 5 Local Expert

An unpleasant aftertaste from visiting this service . I signed up for a Renault Duster diagnosis, an error is burning on the panel, the cost of diagnosis is 34 rubles. They took the car, drove it, after 20 minutes the master says the computer does not find anything, it is necessary to conduct a more in-depth diagnosis, the oxygen sensor may not work, all this leads to ........ in general, a bunch of technical arguments and I somehow reluctantly agree. After 40 minutes, it rings, but the oxygen sensor does not work and there is no catalyst, there is no oxygen sensor available to replace it. The result is 201 rubles for payment, 10 rubles for washing, UP to 0.3 hours the norm is 34 rubles, troubleshooting n / h 2 hours 157 rubles, to my question why two hours in fact you were engaged in 40 minutes, to which he states such regulations are established. I don't know about the rest of the masters, but Andrey Detchenya is obsessive and has a talent for pulling money, or maybe this is the style of the Lausange service, they sit half-empty, with this approach they will remain without customers, but I also thought to change the timing belt and check the box. Probably their main customers are the guarantors, they have no choice

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valery shuruho

Level 11 Local Expert

Good Renault car service. Quickly and efficiently for reasonable money. One of the most important advantages was the opportunity to pay for spare parts and services using an installment card

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Дмитрий Домбровский

Level 4 Local Expert

Everything is fine. I wanted to do an anti-corrosion treatment. I called, it turned out that I got discounts. I signed up, arrived, and everything was done day in, day out. Thank you for the service!!! GET THE SLEIGH READY FROM THE SUMMER!!!!!😀

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Андрей Полежаев

Level 8 Local Expert

Great car dealership! Although the opinion was formed on one employee. I talked with Kirill, closed all the questions with a solid 5, starting from a phone conversation, a demonstration of the car (I bought a Camry with mileage, washed it, showed it in the service area, provided a lift), uploading the design! Everything is fine, it is worth noting the atmosphere and cleanliness in the showroom. He also bought a new Renault master, Kirill also conducted the transaction, no nuances👍

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522 шпадарук

Level 3 Local Expert

Hello everyone. I read the previous reviews and was a little taken aback. I have been serviced at Dzerzhinsk 134 for more than one year. The service and maintenance department has always been on top. And under the current leadership, I would give the highest rating to their work!Today, everything is clear. Adequate in terms of money and time .I don't know about you, but it's important to me that I be calm for my car and for myself, because when I leave the service, I know that my car was serviced by specialists! Previously, I serviced a diesel Duster, now a gasoline one. Sincerely, Alexander.

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Дмитрий К

Level 8 Local Expert

Dear sellers. The service is lame: they drive the car to the service and the work that can be done in 15 minutes takes 5-6 hours.

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Александр Кулинкович

Level 9 Local Expert

They work perfectly and quickly. We took the car at the appointed time and the waiting time was appropriate. Thank you for the high-quality and fast work.

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Ваня Немченко

Level 3 Local Expert

I would like to express my gratitude to Roman Shkirenko for his work with clients, I ask the management of the companies to reward him financially and mark him as the best employee, he competently and clearly conveyed the information, helped to understand all the nuances. THANK YOU Roman Shkirenko.

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Минчанка

Level 5 Local Expert

They carry out basic work for a very long time. Spare parts - China, oil - Russia. Refusal in favor of another service.

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Геннадий Рудович

Level 4 Local Expert

The waiting time is a big minus, 6 hours were changed by two salenblocks in the front levers.

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MVS

Level 14 Local Expert

A new center for mitsubishi. This is the third time in recent years. Except for mitsubishi, Renault and VAZ, they are sold and serviced on the same site. The service is courteous, there is a recreation area with a cafe and TVs, including videos from the repair area. There is a children's area. Now about the cons: recording. It never worked out to get through to the service the first time, they call back after hours at best. Online recording does not work. The work is done slowly. For customers, there is a monitor of the service area, so it is perfectly visible there that the car is being defended somewhere for the vast majority of the time, and when it is in the remzone, it is only occasionally approached. Well, the need to wash the car before repair is also not entirely clear if it has nothing to do with the work being done.

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Renault

329 reviews