Roc Varadero
Address
Contacts
+53 45 66 71 20
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Business hours
24 hours
Directions
84 reviews
April 2
Amazing place, hotel, staff
Great food, as diverse as possible in Cuba, games, animations, dancing all the time, we caught Valentine's day, celebrated on a grand scale, we caught dinners on the street 2 times, God, it's a delight, how the staff tries to make everything as comfortable as possible, I was satisfied with everything and tirelessly thank my tour operator, who she told me to go with the child to this hotel ❤❤❤❤❤love and happiness, for a long time, there are more than 5 thousand pictures and videos in the archive, here is only a small part of what was delivered
See original · Русский
2
October 26
Russian russians have been to this hotel more than once before, the impression was more or less positive, there was a Russian-speaking staff, the service corresponded to Cuban, this lies in the fact that Cubans, Canadians are served first and foremost, and Russians last, although they pay the most money. We arrived this October, we are currently here, and we are completely shocked that even the average hotel has slipped into full heat. There is no hot water (although 50 g is stated) there is no water pressure above the 4th floor (they add a little when local Cubans come for the weekend), the towels are all worn out, dirty, torn, (with which they tried with the maid to choose from a sealed package from the cleaning) bed linen of the same level and quality. Cockroaches were killed more than once in the room, and a bunch of jumping small midges. Previously, they gave out toiletries (toothbrush, paste, shaving gel, razor, soap, shower gel, shampoo for each guest) now they give out one gel and shampoo for 2 people and then, as always, you have to ask every morning and preferably with a present and a tip. Previously, good rum was poured in bars (there was a legendario, Santiago de Cuba) now they pour some kind of moonshine from plastic bottles, cheaper than cheap. The Russian travel companies in our case Biblio Globus, as well as Pegasus, Anex tour, declare all inclusive, but in reality the hotel completely lacks a Swedish line , the proposed two-course menu has no choice, earlier in the morning there was an omelet, fried eggs, now only an omelet of millimeter thickness, since they say they can't spend a few eggs on each, before in the Swedish line there were a couple of three varieties of ham, sausage, different types of cheese, now there is none of this, but it is cut into portions so thinly that you can see through it like through glass, hot soup has no choice at all, the second is either rice or pasta, and a piece of chicken, fish or meat, fruits ; pineapples, mangoes, bananas, there is nothing, they say that they do not have green watermelons, only cucumbers from vegetables, no milk, no cocoa, juices are diluted with ordinary water. The whole buffet is presented; breadcrumbs, grated carrots, beets, cucumbers, small green watermelons, a little ketchup, cinnamon, the best thing is that there is honey, all this is worth air conditioning from morning to evening, probably so as not to spoil before the arrival of local Cubans who come on weekends and devour everything like locusts, but for them there is a plus that they are served in comparison with the Russians in the first place, we do not know maybe because of them, but we did not see desserts, but about dessert it is unlikely since it was not there all the time.For dinner, the same thing is offered in the same portion order through the waiter , who are waiting for tips. Animation is currently completely absent, although there used to be mariachi, the musical Havana, and in general an art director who organized various competitions and performances of artists. There are two pools, you can swim in the smallest one, but you can't swim in the big one, so as not to clean it. The beach is free of shells and leaves, they also do not clean it this year. The representative of the host party from the company Harmony Tour partners of Biblio Globus are just another intermediary between the tourist and the Cubans, they absolutely do not solve anything. We raised the question of moving to another hotel, because even without paying attention to the indifference of Cubans, shabby old furniture, ancient interior, dirty towels, Still the lack of hot water and water pressure and the non-coincidence of the declared all-inclusive portion meals, which is a cheaper service, this is a violation of the contract of services provided by the tour company the basis for relocation . A representative of Harmony Tour or Biblio Globus offered us to pay through him in cash dollars for accommodation in another hotel , and for the money previously paid to us to go to court against those who sold us a ticket or against the head office of Biblio Globus in Russia for a refund of previously paid funds.We offered him to use the funds we had already paid for relocation, go with us to the room and confirm our claims, go with us to the dining room to evaluate the service, menu, availability of all inclusive and all those services that his company in his person is obliged to provide us, but he grabbed his helmet jumped on a motorcycle and sped off to Cuban distance in an unknown direction and never returned to us again.We continue our quest.If we survive, we'll let you know what happened next.Let's live the Glory of Russia!
See original · Русский
February 19
I liked everything about the hotel. We settled in quickly, even though it was 4 a.m. The rooms are clean, cleaned every other day, linen and towels were also changed.
The food in the restaurant is not bad, you will not stay hungry. The territory is very large and beautiful. There are two swimming pools and bars near them. There is another bar in the building, so it generally works around the clock. There is a coffee bar, the girls make a wonderful cappuccino and goatee.
The only drawback is poor sound insulation. And if you come across noisy neighbors who return from the bar in the morning, then... Well, who's lucky!
See original · Русский
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