Safmar Grand Moscow
Business hours
24 hours
Directions
Mayakovskaya
235 m
Eye hospital
123 m
Information verified by owner
4370 reviews
November 12, 2024
Я пилот, работающий в частной компании, и я забронировал номер в отеле. Когда мы пошли платить по счетам после выхода из отеля, мы увидели, что заплатили за напитки, которые не выпили, и что заказанная нами еда была неполной. Несмотря на наши возражения, они все равно взяли деньги и были очень грубы, даже не слушая нас.
I am a pilot working for a private jet company and I made a reservation to stay at the hotel. When we went to pay the bills after leaving the hotel, we saw that we had paid for the drinks we had not had and that the meals we ordered were incomplete. Even though we objected, they still took the money and were very rude, not even listening to us.
5
1
February 25
This is one of the worst hotels in Moscow! The service is absolutely terrible, and the staff are unprofessional, rude, and discriminatory. The receptionists refuse to speak English, making even basic communication frustrating and nearly impossible. The bathrooms are filthy and clearly not maintained properly. The overall experience was a disaster. The only bright spot in this awful hotel was Artem, the tour events manager—he was the only helpful and professional person. I would never recommend this hotel to anyone!
2
February 16
My name is Aksana Cherniavskaya and I checked in last night 2/15/25.
The lady who helped me with checking was Anna Klimanova.I would like to make a nice comments to her: Anna has a great personality and provides the outstanding service.
Thank you to Safmar Grand Hotel for your hospitality and for your employees like Miss Anna Klimanova .
2