Samsung

Rating 4.8
348 ratings
Rate this place

166 reviews

By default
Level 5 Local Expert
May 10, 2024
They are hostile and not interested in helping. One thing is written on the website, but in the office they say another, and on the hotline there is generally a third
See original · Русский
5
1
Show business's response
Level 12 Local Expert
November 12, 2023
I would like more help for the sweaters. Then I ask about the work of the phone, and the answer still did not improve the work of the phone. They didn't help in any way, but like a Service center!
See original · Русский
1
Show business's response
Level 3 Local Expert
August 17, 2024
We promptly helped with the replacement of the charging case for headphones
See original · Русский
Show business's response
October 3, 2022
We arrived on Monday, and on Friday we already brought a TV with a new matrix. Operavtino, quickly, became even better than it was. I am very pleased, the guys did well. Thanks to the samsung palazzo service center
See original
4
Show business's response
Level 5 Local Expert
September 8, 2022
I contacted the service center with my Samsung S10 after I dropped it into the water( They were immediately cleaned of water, diagnosed, and it took several hours. After cleaning, it was necessary to change only the connector, which I was pleasantly surprised because I was preparing for the worst. We did it on the same day!!! I am very grateful to the specialists for the prompt repair and special thanks to the girls for the detailed consultation! It was very pleasant to be in the service center)
See original
3
Show business's response
Level 3 Local Expert
March 11, 2024
Prompt and high-quality service, courteous staff
See original · Русский
2
Show business's response
Level 10 Local Expert
June 8, 2022
the quality of the goods is good, replacing the display is expensive, but I did not use high-quality delivery. Parking is difficult, but you can find it, the staff knows well what they are working with
See original
3
Show business's response
Level 27 Local Expert
October 30, 2024
Everything is fine, but the cost of repairs...
See original · Русский
Show business's response
Level 22 Local Expert
June 4, 2023
A twofold feeling! The service itself is not bad, but the girls sitting at the reception are zero!!! They are stupid, boorish, and in my opinion the service suffers from them by 100%
See original · Русский
6
Show business's response
Level 14 Local Expert
January 5
The staff is great!!!
See original · Русский
Show business's response
Level 2 Local Expert
January 17
The good guys are working, two minutes and the problem is solved.
See original · Русский
Show business's response
Level 3 Local Expert
January 19, 2024
I was repairing a Samsung A50. It was done in a couple of days. The display was broken. There are no questions)
See original · Русский
3
Show business's response
Level 4 Local Expert
April 18, 2023
I wanted to fix an old Samsung tablet, they asked me. The acceptance was refused, because the charger connector is not the same as theirs, the old model and there will be no spare parts in the service.
See original · Русский
2
Show business's response
Level 2 Local Expert
September 8, 2022
The girls are very friendly!!! We helped to sort out the problem in a couple of hours. I didn't think that a software update would solve the problem (the phone didn't turn on). Excellent service!!!!!
See original
2
1
Show business's response
Level 13 Local Expert
February 22, 2021
They are gorgeous! This is the best, friendliest and fastest service in the world!!!! Thank you very much! They helped with the power button, hid it from falling bags, and sheltered it until the service opened in the morning! And all this with a smile, and always in a great mood! I have contacted you several times and always have an exceptionally good impression! Thank you very much! If there are questions with the phone, without looking directly at you, you will always help!
See original
6
Show business's response
Level 17 Local Expert
November 17, 2021
Recommendation 10 + ... I already wrote that after contacting the Samsung Galaxy Note 9 software update in 2020, I need to replace the matrix, screen, battery, and front and back covers without a fee (I actually got a new phone). Having once again contacted Samsung galaxy S21 Ultra, with the usual diagnostics, I was solved and many system errors were fixed. All employees go to the end,,, looking for information on the Internet, if they do not know, which strongly confirms the trust in this service center. The queue is electronic. Comfortable sofas. There is a water cooler. Toilet. There is also a new service for disinfection of the telephone by irradiation with ultraviolet rays.
See original
2
Show business's response
Level 8 Local Expert
May 7, 2022
Employees solve issues promptly, do their work quickly and efficiently, no questions asked! 5 stars. If there are no spare parts, they are brought quickly and immediately notified. Pleasant service.
See original
1
Show business's response
Level 3 Local Expert
February 24, 2022
I was very pleased with the service center. I handed over the s20 ultra smartphone during the warranty period with a problem with the screen. Everything was done under warranty and even more. We have not only dealt with the screen, but also updated some internal components. Well done. The company's loyalty is on top!
See original
1
Show business's response
Level 2 Local Expert
October 19, 2021
I contacted the service center to replace the display. Everything was done very quickly and efficiently. When ready, they offered to paste a protective glass to protect the display, I agreed and did not regret it. Everything was done in the best possible way. I was pleasantly impressed by this service center, I will come back here again. Thank you for being there!
See original
3
Show business's response
Level 2 Local Expert
October 28, 2021
I want to shout obscenities !!!!! I'll start by deleting my negative review left on 10/26/21., Of course, it is easier to delete when there is nothing to answer. So I'll start over. Shock, and that's all !!! I handed over the phone to replace the display, to the service center at Kulman. We did it in three days, HOORAY!!!! The repair cost 621 rubles. Two weeks later, problems with the display began, I gave it back for repair, the warranty is four months after the first repair. From October 12, repairs, as specified in the contract, within 14 days (without specifying working or calendar days). A week later, I decided to find out how things are going with the repair ... the answer is PERFECT: - For a reason beyond our control, we are waiting for a detail... - Okay, we are waiting. Thank you. Fourteen days later, I'm calling to clarify again What? Where? When? The answer is amazing! -There are no details, if you are not satisfied with something, you can terminate the contract and pick up the phone. - And what about the fact that the phone is under warranty? - I need to contact the engineer, we'll call you back... - Okay, I'm waiting. The answer is incomparable! - For a reason beyond our control, the delivery of parts is EXPECTED from November 19th to January.. the phone has been under repair since October 12th. The question is, is this a Samsung service center? As a result of the conversation: - We can refund the money spent on repairs and give the phone back. Okay Upon arrival at the service center, the story with the phone became even more interesting ! !!!! I will get a refund on the condition that I provide them with the display that was given to me after the first repair of the phone, they will install it back on the phone and refund the money. But I don't have it, I threw it away, why do I need a non-working panel! The contract does not specify anything about the safety of a non-working replaced part for the warranty period! It's more fun next! So they take the display off my phone and give me the phone without the display and the money spent on the first repair. Or wait for the receipt of the part. They are not required to issue a replacement phone for temporary use, and if they do, then only for up to two weeks. The conversation did not take place with the management, because he is not in place. In principle, this is not surprising! They still gave me a replacement phone, it was so clean to call, the case was broken in several places. When you call the service center, you hear the phrase: - Your call is important to us. Yeah, and the customer doesn't care about your call, there's no need to notify about the current situation! And also, re-read your own terms of delivery of equipment to the customer! Re-read your repair conditions! No one canceled the moral damage !!! Thank you for the disgusting service, spoiled mood and disappointment!
See original
8
3
Show business's response
Level 8 Local Expert
March 5, 2023
Excellent service. I liked everything very much. I definitely recommend it.
See original · Русский
2
Show business's response
Level 5 Local Expert
January 2, 2022
The tablet's screen stopped working (warranty period) - it's ready in 2 days. Excellent and prompt. The only drawback is that there are a lot of paid parking nearby.
See original
3
Show business's response
Level 8 Local Expert
October 11, 2021
I applied twice. The first time for non-warranty repair, the second time for warranty. The quality of service was excellent both times. When I repaired the phone after the end of the warranty period, there were no necessary patches. We ordered the missing spare parts in advance and when the spare parts arrived, I came again and got my phone back an hour later. The second time I repaired the monitor under warranty, after 2 days I took it away as good as new!
See original
3
Show business's response
Level 8 Local Expert
July 8, 2021
Discourage the desire to have the products of this company. I applied for a marriage detected in the device - they fixed it, said everything was fine, within a week all the malfunctions returned, and some did not leave the device, at my request they made a request to Samsung - marriage recognition was refused, because the miraculous employees of this service center extremely incorrectly formulated the shortcomings of my device, and indicated one of the great sets (7+) I wouldn't be outraged if I had some kind of economy phone, but no, I managed to take the S21!
See original
6
2
Show business's response
Level 3 Local Expert
August 24, 2021
We are extremely dissatisfied with the work of the official samsung service. A few years ago, we purchased a TV from this company, on the 3rd day of use, the child breaks the matrix, we call the service center to find out the cost of replacing the matrix, they tell us the amount, comparing the cost of buying a new TV, we decided that the replacement price suits us, brought the TV to the service center and, lo and behold, on the spot, the replacement price increased almost 2 times, then we decided that this was an accident, BUT 3 years have passed and we decided to find out once again the cost of replacing the matrix with the same TV, still time has passed, the model is no longer new. Calling on Friday evening, naming the TV model (no other data was requested), they told us they would call us back, they called us back on Monday, announced the cost of replacing 720 rubles, decided to come, but not to drag the TV to the service center so as not to step on the same rake, consultant Irina confirmed that the cost of replacing 720 rubles was joyfully brought the TV, the girl examines and prepares it for repair, we ask again about the cost, the price has not changed, the next day I get a call from the call center and they say the following: - Our employee did not check the build version, the fact is that there are 3 of them in this TV, one of them actually costs 720 rubles, Yours costs 1720, so take the TV back. And now about a specific claim to this center, why the range of possible costs was not announced immediately when we got a call back from the call center, if in fact there are 3 assemblies (which is extremely doubtful, the Internet stubbornly issues one specific matrix for this TV), saying right away that repairs can cost from 720 to 1720 we we would not waste time delivering the TV from outside the city, where it was safely stored and back. I can conclude that the staff of this center cannot perform their work efficiently already at the consultation stage.
See original
5
1
Show business's response
Level 2 Local Expert
March 15, 2022
A good service center, there were no questions about the quality of repairs and maintenance, but the lack of normal parking near the building was very frustrating.
See original
3
Show business's response
Level 2 Local Expert
May 4, 2021
The phone model is Samsung SM-M015. Warranty repair, service center at 1/3 Kulman Street, (Kenfordbel LLC Service Plaza), April 2021. The problem with the phone was that the connection was constantly lost. At the first diagnosis in the Plaza Service, the malfunction was not detected, it was recommended to replace the SIM card - it did not help. After the second diagnosis, a "malfunction of the OAU unit" was detected, the front panel, battery, board/ electronic were replaced.module. According to the act, the warranty repair is comparable to the cost of the phone.   Spoonfuls of tar: _ at the next stage of the appeal, the phrase "..Well, it's a budget model.." Unpleasant, whatever that means. The body was bought for a pensioner, no super-tasks were required from him, the description of the body did not indicate such a possible "feature" of the model. And it is not clear if the malfunction was in a "non-budget" phone, diagnosis and repair would be carried out with great enthusiasm? _ called the contact center - long and long wait, Sat in the morning. There was a crumpled impression from communicating with the operator, I did not like that the girl answered distantly, she wanted to end the conversation as soon as possible. _ in the premises of the service center at Kulman 3/1, the device-tablet for issuing electronic queue coupons is visually poorly marked. You come in, you search, you don't find, you distract.. A barrel of honey: A week after repair - the body is in good working order! The connection is not lost.  For me, inexperienced by the quality of customer service, this compensates for all the disadvantages.
See original
1
Show business's response
Level 7 Local Expert
December 24, 2019
One of the best service centers in Minsk. Modern, very pleasant interior, courteous service, high-quality repairs (although often expensive), fast execution, electronic queue. I recommend.
See original
3
1
Show business's response
Level 3 Local Expert
July 16, 2021
I am very pleased with the trip to this service, we did everything very quickly (I gave the phone away on Friday evening, I already took it away on Monday), replaced the Samsung galaxy note 20 ultra display module, I did not have to look for and carry any documents, warranty card, very friendly staff, I recommend it!
See original
3
Show business's response
Level 23 Local Expert
November 22, 2023
They do everything quickly and apperatively.
See original · Русский
3
Show business's response
Level 4 Local Expert
July 3, 2020
The impression was positive at first, kind consultants, etc., did everything quickly enough, but with a marriage. I noticed it the next day after replacing the panel, I didn't give it away right away... because at that time I couldn't go a day without a phone. There was an opportunity to give the phone away, I gave it away...They said they could handle it up to 7 days ...I came to them on the 6th day to ask what was wrong with my phone, they said they were waiting for an answer and said it was unknown when I could pick it up.As a result, why promise in 7 days if you are not able to cope and because of this I can not leave the city and can not even make further plans P.s. the reason why I gave the phone away, with a strong touch on the display, clicks were heard, as if something sticks and comes off.
See original
4
1
Show business's response
Level 3 Local Expert
October 26, 2021
I came here with a faulty tablet stylus (under warranty). We placed an order for a new stylus under warranty and after a few days I was able to pick it up. It is very convenient and fast. For good service and a great mood, just here) Walking distance from the metro, a beautiful and spacious service center, and the girls at the reception in general
See original
3
Show business's response
Level 6 Local Expert
September 2, 2022
I liked the staff, the service and the quality of the work. Well, we did it in the shortest possible time
See original
3
Show business's response
Level 6 Local Expert
October 28, 2021
A disgusting center. The parking lot is far away. The TV with a larger diagonal had to be carried 800 meters away. The TV was kept for more than a week, after which they said it could not be repaired, although it was repaired in a third-party office in one day and charged 130 bp for repairs.
See original
1
1
Show business's response
Level 6 Local Expert
August 25, 2021
I would like to express my gratitude to the service staff, and in particular, to the engineer D.A. Kabanov, who serves me, for their assistance in repairing the phone and excellent attitude towards customers.
See original
3
Show business's response
Level 9 Local Expert
October 25, 2023
Everything is fast and advice on the topic.
See original · Русский
2
Show business's response
Level 6 Local Expert
August 14, 2022
Good service center, friendly staff. I gave the phone back and after about 4 days I received an answer, I advise you
See original
3
Show business's response
Level 12 Local Expert
February 8, 2024
They do it well but for a long time.
See original · Русский
1
Show business's response
Level 9 Local Expert
January 20, 2022
The screen started to glitch, as a result of which it was taken under warranty. Very high quality and in just two days they replaced everything they needed and even returned the removed protective glass. I am very pleased.
See original
3
Show business's response
Level 4 Local Expert
October 29, 2021
Cool service, everything is popular and well explained, repairs were made quickly, relatively inexpensive and high quality Thanks
See original
3
Show business's response
Level 16 Local Expert
December 15, 2020
I have applied more than once. In general, everything is at a high level. And the speed of replacement of spare parts and, even in some way, customer-oriented. The price is the same as on the official service (it is immediately felt). But if you want an official service and warranty, then here.
See original
3
Show business's response
Level 8 Local Expert
November 19, 2021
I changed the firmware 2 times, they cost 30p and 30 min. by time. And in the Zhdanovichi market they said that my phone is too new, it will cost 50p and then for tomorrow, there are no guarantees that it will turn out *)
See original
3
1
Show business's response
Level 6 Local Expert
August 19, 2021
Excellent service. My phone was repaired quickly and efficiently. Thank you. I recommend.
See original
3
Show business's response
Level 8 Local Expert
January 19, 2023
A great place if you have samsung equipment under warranty.
See original · Русский
Show business's response
Level 9 Local Expert
October 31, 2021
The service is good, because there is a Samsung service. They drowned the action 2 watch, 720p repair, although the new 520p, so it was expensive to repair, refused, diagnostics 10p.
See original
2
Show business's response
Level 7 Local Expert
May 2, 2023
for 580 rubles, the display module (along with the frame) and the battery on the Samsung s21fe were completely replaced within 2 days.I am very satisfied with the service!!!
See original · Русский
2
Show business's response
Level 5 Local Expert
June 19, 2020
Terrible service!!!I bought galaxy buds headphones, half a year later the right earphone stopped playing. I decided to contact the service...the consultant took the earphone and carried it somewhere, returned 15-20 seconds later, he returned and said, they say, the specialist said that the earphone was clogged (it was the mesh inside the earphone) and they could not do anything. I asked what I should do now, he advised me to buy a toothbrush and clean it carefully, said that if I overdo it, the earphone would clog and play no more, that it was like it was not removable and in this case only buy a new earphone, and also said that this was not a warranty case.... Saddened, I left...I decided it wasn't, bought a toothbrush and lightly brushed it and it worked)Hurray!! I thought, but it was not there, a week later he started playing quietly again and brushing did not help (((I went online in search of advice, and came across a video where a person easily disassembles the earphone completely, although the consultant assured me that it was not disassembled...and I'm more than sure that my case is not the only one, many people were turned around saying "this is not a warranty case, we can't help in any way." These are the kind of specialists I work there, and by the way, they get a more or less good salary. In short, the bottom line is this: just to sell, and the rest is not our business. As kokobai says #thank you for being published
See original
5
1
Show business's response
Level 3 Local Expert
September 19, 2020
The service is working strangely. 09/04/2020 my son put into service a smartphone model SM-A715A with symptoms of shutdown after switching on as a result of moisture ingress. They charged 10 rubles for the preliminary inspection, disassembly and assembly. At the end of the week, an SMS arrived with the diagnosis that a replacement of the main board, display, sub-charging board, fingerprint scanner with an estimated cost of 970 rubles is required. The cost of a new 1099 rubles, respectively, repair is not advisable. 09/12/2020 the son took the smartphone. A Certificate of completed work with the listed faults was issued. After leaving the service, my son tried to turn on his smartphone and, lo and behold, it worked. The question arises whether anyone was engaged in it or whether it just dried up to the end. Then they took 10 rubles for that. An additional star for the franchise.
See original
3
3
Show business's response
Level 3 Local Expert
December 23, 2020
I changed the screen on the tablet, after 5 months the screen began to peel off, I came to the service to glue it, they said it was not a warranty case that the panel was allegedly defarmored, although it was defarmored from the moment of purchase, the question is why then it was originally necessary to insert the screen into the defarmored case.The master who did the job quit .
See original
2
2
Show business's response
Level 12 Local Expert
November 23, 2022
Decent service and do everything competently
See original
Show business's response