I have never seen a lower quality of service in my entire life. The work process is so unorganized that it is difficult to find the right words. Any simple operation takes at least 30 minutes, regardless of the number of clients. Is the leadership even present in this organization? It's high time to do something! I have been going to this bank for several years, the situation has not changed at all. The waiting time is simply off the scale!!!!
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Алексей Дашко
Level 13 Local Expert
August 30
A modern bank, one of the first to reach such a level when everything became electronic and technological. Since then, most other banks have caught up with him, and some have overtaken him in the development of customer service, and he remains so. It often takes too long to wait in line, because there are not enough operators, especially at the ticket offices. But everything else is at a decent level.
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Миша Соловьёв
Level 6 Local Expert
October 14
In March, my wife and I decided to buy a cottage, we didn't have enough money. They remembered that the Savings Bank had already helped out earlier. We took the missing amount through a loan "Just online" in online banking. The conditions are good, already in May we were with the cottage. The registration was quite simple — I filled out an application, waited for the bank's response and the money was credited to the card. It is convenient that the loan can be withdrawn from the card and pay for the desired purchase.