I would like to express my endless gratitude to Olga Grigorievna Yakovleva for her help in resolving the unpleasant situation that occurred in Brest. Olga Grigorievna is truly a professional in her field! I would like to mention her decency, literacy, responsibility, efficiency, politeness, sincere attitude and responsiveness. An employee like Olga Grigorievna is a positive bonus to the image and reputation of the Steel Line company! Take care of such an employee, and if possible, encourage them.

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Евгений

Level 5 Local Expert

Either the factory reacts to its products or the store where it was bought. I immediately notified the seller of this defect. A representative (foreman) went to the house, who confirmed the fact of freezing, took measurements and promised to send a presentation to the manufacturer. However, no further action was taken by Stal Liniya LLC or the seller to eliminate the defect. By now (January 2026), the defect has not only not been eliminated, but also makes operation of the door in winter impossible and dangerous: 1. The door leaf freezes tightly to the box. 2. To open the door, I have to use a household hair dryer to warm up the lock and the cloth itself, which is not a normal way of operation. 3. Due to the guaranteed freezing of the locks, I cannot lock the door when leaving the house, which poses a direct threat to the security of my property. Or you're deliberately delaying to end the warranty. The video can't be uploaded. I'll show you how to get out. You need to heat it with a hair dryer so that the door opens.

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Dmitry Boltovski

Level 10 Local Expert

Never contact this manufacturer. The doors were calculated incorrectly. They demanded an additional payment. They provided door installers who had been working for 8 months, and after I agreed with others and started installing the doors, it turned out that the doors were defective (they were stored in their original packaging all the time) and the terms of the claim came out.

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