Tenge Bank

Rating 4.2
575 ratings
Rate this place

171 reviews

Level 2 Local Expert
May 10
Sometimes their queue machine doesn’t work ( the one inside Magnum in Chilanzar) and they blame you coming late and make you wait for another window. Some personal (Zumrad Alisherovna) is really rude not educated about customer service at all.
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Level 4 Local Expert
February 27
Nah, nah nah, very bad place I do not recommend
3
Level 5 Local Expert
December 28, 2023
Best bank
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Level 11 Local Expert
June 16
A good bank, fast service, polite, I like it, but something has become more crowded, operators used to work faster than they do now, it's a pity and at the same time, of course, I'm glad that the smartest are going to be promoted.
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Level 4 Local Expert
June 7
Unfortunately, the bank has no customer orientation at all. The bank does not seem to keep up with the times, it is a bit backward. The Humo card is made for three days, when it is made in other banks in 20 minutes. But it's bearable. But to get it, you need to stand in line at the checkout for hours, where it is issued. You won't get it anywhere else. They also call others with coupons that came later. Coupons have different numbering, you wait with hope, in the end you wait. Well, there are other cash registers, why are there such difficulties? In other banks, they are quickly issued at the reception.
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Level 11 Local Expert
July 10
The advantages are only the location. Cons: I was there twice to change dollars to tenge first, I waited 90 minutes, 2 cash desks were working, the queue was moving very long and slowly, customers seemed to be deliberately served for a long time. The second time was today, I thought just by chance that time I got there, I stood for 80 minutes, the turn came, I went to the checkout and there was NO TENGE, WAIT FOR the SECOND CHECKOUT TO OPEN, I waited 20 minutes, it opened and there ATTENTION!!!! THE PROGRAM IS NOT WORKING!!! I waited another 10 minutes, eventually changed the money and no longer set foot in this terrible bank
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2
Level 3 Local Expert
September 23
The worst service of all banks! To make a contribution is to lose half a day. To pick up the finished card, in general, the system missed my turn after two hours of waiting. I turned to the girl at the counter, why the system missed my turn, the answer is "I don't know"! This is what kind of po you need to get in order to hate people at such a young age and not even try to turn your head to the client. Why is a person sitting still? I can imagine what you have to go through when you take your money. I do not advise you to waste your time and nerves
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Level 9 Local Expert
July 12
Terrible service! I came to make a transfer, I waited an hour. It is impossible to know the speed of queue progress. As often happens in other institutions, one girl works with translations, the other 15 are sitting looking at a computer monitor or chatting with each other. The girl who is waiting for the whole queue runs endlessly for advice to other operators, thereby increasing the service time! In my opinion, this is the biggest problem everywhere!
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Level 9 Local Expert
November 20
A bank that leaves much to be desired in every sense. It seems that most employees have no idea what their responsibilities are and what to do when they come to work. I do not recommend disgusting service.
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Level 13 Local Expert
October 4
The application has not been working for a week, i.e. the bank is updating or testing for a week?! What century do you live in? Then a week passes, I enter the application by phone number, you write the code from the SMS, the code does not come, the bank blocks the entrance and it is not possible to get through for 15-20 minutes waiting and there is not even feedback! Learn how to work with clients, with the application, and I'll go and close three of your cards, withdraw all the money and go to another bank!
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1
Level 2 Local Expert
July 4
I wanted to open a deposit. The tenge lite app has failed 15 times. I turned to the office, a sleepy employee could not help. The call center couldn't help either. In short, they themselves do not know what to do if there is a problem with the application. I chose another bank, although 2.3 years ago the staff were very competent.
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Level 4 Local Expert
August 14
The quality of the support service is ZERO. They answer when they want to. One simple question was solved in 6 days. And even when I did everything according to the rules, they answer me "Do not type, but write with a pen dear customer." All the illiterates were gathered. Another says this, another says that.
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Level 5 Local Expert
September 16
A beautiful bank! The support service lives its own life, the issue is solved based on the well-known term "HOP" and that's it. Also, no one has canceled the football method, which is what the employees of this bank use. The waiting time for a call center specialist is from one minute to infinity.
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Level 10 Local Expert
April 20
It's very bad, I really wish for one star, there's a big queue and the windows are empty, they call for it and the queue doesn't move when you approach the restepshin and ask them they don't really displace you, the team is not literate and not paid, and for the fact that they didn't displace me normally, I had to stand idle for more time than it was necessary, go there, go the wrong way, in short, they need to be taught how to work again, there was a Slavic man standing there, he was very indignant at their lack of competence, he said that he would complain about them, that's the story my trip to the bank turned out this time, I had them 2 times, the first time was everything the norms are fast, clear and folded, well, this time I had to be nervous, there was another thing the girl was not happy with, she also said that she would write on the Internet
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Level 3 Local Expert
November 5
The most terrible bank, the application requires re-registration and identification every month, the transfer to the card is rarely an unsuccessful transaction, this is when the money was debited but did not reach the addressee. Why do I still use the services? Yes, because it is a salary card. A full hat.
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Level 3 Local Expert
November 18
It's a terrible bank, I don't recommend it. The call center will never pick up the phone, there is no parking, traffic police officers are fined immediately, there are huge queues at the ticket offices, the staff are not competent. The bank's management should think about it
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Level 5 Local Expert
April 24
Good afternoon! I would like to express my gratitude to Zarina, a bank employee, for her customer focus. Thanks to the bank's staff for the fast and convenient service.
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Level 18 Local Expert
December 3, 2023
A good bank. They work quickly and efficiently. I especially liked the new feature where you can take a mastercard in a couple of minutes through their new device. What's cool is that it works absolutely everywhere, even in other countries
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3
Level 12 Local Expert
July 5
A pleasant place , convenient for waiting , the ticket offices work quickly
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Level 15 Local Expert
May 1
I do not recommend doing business in this bank at all. In order for the payment to go through, you need to call and ask: "please spend it." Internet banking for the business of ASBT and new. Both are crooked, unfinished. There are a couple of conscientious employees, the rest just roll the clock. That's why staff turnover is like a waterfall here)))) I don't care about the client. I do not recommend opening accounts in this bank.
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3
Level 7 Local Expert
October 31, 2023
The conditions for deposits are quite good, but sometimes the application simply does not work, respectively, you do not have access to money. With international transfers, everything is very bad, I will not describe everything, but if you have foreign contracts and contracts, think 100 times before conducting them through this bank. There are our local banks who work 1000 times better on this topic than tenge bank.
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Level 8 Local Expert
December 21, 2023
I strongly ADVISE YOU NOT to contact Tenge Bank! I've regretted contacting this bank a thousand times. The bank has very, very weak technical support, they cannot solve even basic problems. Technical support generally works only in telegram. Telegram is an application of a foreign company, therefore, communication with bank customers in telegram violates the confidentiality of bank customers. The bank's application is flawed, you can't even get a normal account statement there. The site is as bad as the app. It can be seen that the positive reviews here are simply twisted and have nothing to do with reality.
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Level 13 Local Expert
September 5, 2023
Один из любимых банков. Все удобства, персонал вежливый, подскажут, помогут, обслужат. Хорошо что открывают филиалы по городу, а то головной немного далеко.
Level 2 Local Expert
December 27, 2023
very good employees, a cool bank, I liked everything, especially the advertising, the masters of their craft know what they are doing, I will always go there and I advise you
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Level 8 Local Expert
August 31
Excellent staff Attentive Fast service
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Level 3 Local Expert
March 13
Since March 6, they have not been able to solve the problem with a trusted device. The application works very crookedly. All appeals to the bank are in vain, and there is no consideration of the request. It's already March 13, and no feedback has been received. Sorry for the wasted time.
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5
Level 3 Local Expert
September 19
They don't pick up the phone , I haven't been able to get through for 5 days :( There was no free operator in 5 days )
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Level 14 Local Expert
November 1
It is very crowded, the exchange rate of rubles is worse than at the airport. The compartment itself is comfortable.
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Level 15 Local Expert
November 3, 2023
Convenient location. Friendly staff . Quick and easy maintenance . I recommend it to everyone
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3
Level 2 Local Expert
July 17
The most terrible branch. To simply transfer money to the card, you have to wait for an hour.
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Level 9 Local Expert
October 19, 2023
One of the best banks in the Republic of Uzbekistan, although it is not included in the list of the largest in the country, this is by no means an indicator of quality. The bank has a good mobile application, there is also an online store for buying various goods. The bank itself has quite favorable loan and deposit offers.
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Level 2 Local Expert
December 3, 2022
Очень хороший банк, советую всем, ребята работают быстро, заказывал 3 карты (мастеркард, узкарт и хумо) сделали за 3 дня, ребята доброжелательные и всегда идут на помощь... а проблема с очередями и парковкой есть везде... кстати приложение банка работает нормально и условия для ожидания норм. Советую этот банк.
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Level 14 Local Expert
November 22
The bank's head office, fast service, good specialists.
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Level 9 Local Expert
September 6, 2023
Приятная атмосфера,только очереди большие,мало окон для обслуживания,около 2х часов пришлось постоять в очереди чтоб прикупить тенге,а в целом достойно.
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Level 5 Local Expert
May 23
Years go by, but the issue of service speed has not been resolved in this branch, even for the most trivial issue, you have to wait almost an hour
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3
Level 2 Local Expert
August 2
Anyway, the bank is the worst in Tashkent, the service 0 call center 0
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Level 6 Local Expert
February 28
I really liked the fact that their number one service is courteous and the staff themselves did not have to wait long for faster service.
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Level 2 Local Expert
August 9
They work very slowly, waiting 50 minutes to close the loan, it's terrible!!!
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Level 5 Local Expert
November 12, 2023
Positive: 1. Convenient location. 2. Electronic queue for tickets. 3. Fast service. Minuses: 1. A relatively small operating room for the number of clients served. 2. Although it is written that they work without a queue, during lunch from 13.00 to 14.00, the number of operators decreases and you will have to wait longer for service.
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Level 6 Local Expert
August 30, 2023
Проблемы с оплатой по кредиту, с открытием пластиковой картой, и открытием вклада. Большая часть сотрудников незнает свою работу, дозвонится и связаться с сотрудником это большая редкость, и не факт что он вам может помочь помочь. Нет никакой личной неприязни, просто не советую. Сохраните свое время и здоровье.
Level 26 Local Expert
January 17
I came to the bank to issue two cards: one in dollars and one in soums. I found out directly at the bank that it is impossible to issue a card in foreign currency (didn't you have the sense to write about it on the website?). I filled out the documents for issuing the card in Sumy. The operator accepted the documents and informed me that they would contact me in 2-3 days. Of course, no one got in touch. The bank did not pass the verification by the simplest procedure, after that I do not consider it possible to take the bank seriously for something more serious than issuing a card.
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Level 7 Local Expert
January 17, 2023
Открыли корпоративный счёт в этом банке, честно говоря очень довольны, персонал оперативный, готовы помочь по любому вопросу, банк клиент с удобным и современным интерфейсом, нам нравится.
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Level 7 Local Expert
October 1
The exchange rate is very low when exchanging rubles for soums, do not contact here.
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Level 2 Local Expert
March 2, 2023
Здравствуйте, решила получить "мастеркарт" через картомат, это ужас. Стояла два часа, картомат не работает, мало того еще и не дозвониться по короткому номеру. Живу далековато. Картомат не Меге Юнус абадский район. Со мной стояли еще два человека, тоже возмущались. Делают рекламу, а обслуга НОЛЬ. Никому не советую. Ужасный банк.
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Level 14 Local Expert
January 8, 2023
Очень плохой банк. За картой humo для родственника ездили 2 месяца, в итоге не смогли установить пароль на карту, еле кое как смс информирование подключили. Качество печати карт номер и ф.и.о. оставляет желать лучшего. Жалоб в play маркете на приложение просто огромное кол-во. Кэш-бек, то в течение недели дают, то через 2 недели или в следующем месяце. Нету систематики работы бизнеса. Удивительно тот факт, что сделали такие большие инвестиции на открытие банка в Узбекистане, но наладить элементарные бизнес процессы её могут (
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Level 10 Local Expert
January 11, 2023
Обслуживание по электронной очереди. Хотя иногда бывает так, что эта очередь ближе к вечеру превращается в живую и начинается недопонимание у лиц кто пришел чуть раньше и получил номерок. В целом с банком можно иметь дело, банк прогрессивный, можно вложиться. Основные операции можно выполнять посредством приложения и при этом не посещая банка.
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Level 7 Local Expert
August 12
Disgusting service, huge queues
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Level 2 Local Expert
July 7
A good bank the interest comes on time
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Level 8 Local Expert
December 14, 2023
People do not work in a team and they have not been able to solve the problems with the phone number. The contributions are still among the largest.
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Level 10 Local Expert
June 23
The staff is very helpful.
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