We had a rest with children, we chose a hotel with a water park. On the very first day on the hill, my underpants were torn)) roller coasters in places with a surprise) Of course, the children are very happy, and so are we in general. There are many swimming pools, recreation areas, restaurants on the territory, animators do not let you get bored from morning until late at night! We lived in a bungalow, everything was clean, working properly, in general, a solid four! We recommend it!

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Евгений Юрист

Level 7 Local Expert

Disgustingly dirty. The service is disgusting. There is no cleaning. The food is disgusting. Russians don't put up in nice two-room bungalows. There are such things: they are both at the pools and at the water park. We came with a package tour with friends. They asked us to settle our families at least nearby. No. On the contrary, they made it further away, they did not change it. In the pool, the water is dirty, children accidentally swallow and then suffer from a disorder. Even the adults talked too much after the water park. The rescuers are really vigilant about pleasant little things. Strictly. And they react instantly. And the employees at the bar are still trying. We will not return to this hotel. The impressions are still very bad. The coastline is very narrow. Deck chairs in three rows are densely packed. There is a small booth on the shore with simple drinks. There is no shower on the beach to rinse from the sea. Only a small one for the feet, to wash off the sand. There are toilets throughout the amphitheater (without water at all times) and in the reception hall. That's it! Into a vast territory! That is, from any point of rest or either to the amphitheater or to the room or to the reception. And by the way, for those who want to go with the kids. There are no ramps properly . It's a huge disadvantage to go up to the restaurant with a wheelchair (3 times a day!!!) by an inconvenient high staircase!!! The hotel's Wi-Fi is only at the water area next to the reception. The rooms do not catch at all!!! The TV remote control is secured!!! The refrigerator and the safe in the room pay for the rent. By the way, the safe is not bolted down One day we went to Carthage for the whole day. Allegedly, there was cleaning. But dirty. I just took out the trash. But I left the door open!!!! We were very impressed with it. Extremely unpleasant.

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Екатерина А

Level 4 Local Expert

The hotel is worn out, there is no service at all, they are not interested in the guests, the maids steal, the customer orientation is 0!!! Having arrived at 5 a.m. in the morning, $ 30 did not help solve the issue of early check-in. The receptionist took the money for the service. At 12, they offered a room in the back with access to the courtyard, around 4 exits from neighboring bungalows, scorched grass and that's it! It's very difficult to accommodate four people there, the beds are almost on top of each other's heads.(2 adults+2 children). By the time of check-in, they still offered to look at another room (the representative of the tour operator could not decide anything on the spot-sorry, madam, the season. Although while we were walking around the territory, there were a lot of empty bungalows... well, okay, we came to see. A room with a sea view, larger in size, but that's IT!!! It is not ready to move in at all. The tables and mirrors are dirty, and there are no glasses in the bathroom. The furniture on the street is all dirty, the bed linen is in holes, the blackout is in holes, there is no phone in the room, there is no hair dryer (and there are holes left from it), there is no TV remote control, there is no refrigerator in 35 degree heat. All equipment is available for an additional fee at the reception. The safe is paid for. The tub is covered in mold, chipped, that the children cut their feet. Cockroaches are running around, although the representative of the tour operator persistently called him a grasshopper.)) There are queues at the restaurant for food, although it is more correct to eat in the dining room. All the windows are dirty, there are no appliances, the table is always set at 3. You're looking for cutlery, glasses, napkins. The food is tasteless and monotonous. There are no juices, the waiters are bartenders, the cooks are not efficient. The pastry fell, they lifted it and put it down, the dough did not rise, they cut it and put it anyway! You can only get a bottle of water from the lobby bar, which the maid will take away from you in your room, ask for a drink, give you towels and brazenly go for water herself, she wasn't even bothered by sleeping children!!! Strong alcohol only in the lobby bar, queues in the pool bar, plastic water glasses with the smell of beer ( The ladder to the pool is broken, people come out hitting the steps, no one has done anything to it during the 7 days of our stay. A sea with jellyfish and a garbage beach, where you'll find bottle glasses and razor blades in the sand. Neither the beach nor the coastal area is cleaned! The beach bar is open for 2 hours only for water, there is no shower on the beach, only a foot tap. Guest relation is a single name. They can only book a restaurant for the current date, although the British were offered several days at once. No one will receive a compliment from the hotel in honor of Dr. if they don't pay for it!!! The evening animation is a complete disgrace.! Why write a mini disco at 20.30, if at 21.00 all the children are still going to restaurants?? Out of joy, there is only a water park for children. The lobby is terribly stuffy, as well as in the dining room, toilets, etc. Public places. Well, on the day of departure at 11.40, be prepared that the lights and air conditioning will be turned off, thereby speeding you up!!!

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Thalassa Sousse

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116 reviews