We purchased flight tickets through your service from Tashkent to Dubai for March 11, 2026, with the return flight scheduled for March 18, 2026. The flight has been cancelled, which has been confirmed by the airline due to the closure of Dubai International Airport by the authorities. As this cancellation occurred due to circumstances beyond the passengers’ control, we kindly request a full (100%) refund for the purchased tickets. Please process the refund at your earliest convenience. I bought a ticket through Aviasales and paid you. There's no "Refund Offer" in my section, only flight cancellations. I can't submit a claim through your app because I only have a flight cancellation listed. I'm not canceling the flight, the airline is canceling it! You didn't even notify me by email! I'm emailing you, and you're not responding! I'm messaging you on WhatsApp, and you're not responding there either! Give me a full refund!

Бехруз Аскаров

Level 7 Local Expert

Subject: Request for refund of funds for an unperformed service Hello. A month ago I purchased a flight ticket from you. However, due to your mistake, the airport informed me that the ticket was not issued and I could not fly. Immediately after that, I submitted an application for refund. Since then, more than a month has passed, but the money has not been returned to me. I ask you to urgently deal with the situation and return the full amount. Otherwise, I will be forced to contact the relevant authorities. I am waiting for your response and return in the coming days. Subject: A request for a refund for an unproven service Hello. I bought a flight ticket from you a month ago. However, due to your mistake, I was informed at the airport that the ticket had not been issued and I was unable to fly out. Immediately after that, I applied for a refund. More than a month has passed since then, but the money has not been returned to me. I ask you to deal with the situation urgently and return the full amount to me. Otherwise, I will be forced to contact the appropriate authorities. I expect your reply and return in the coming days.

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Эмиль Идрисов

Level 2 Local Expert

We are returning the money!!

See original · Русский