Vneshinturist
25 reviews
October 25
Italy tour with a vacation in Sorrento from 06.10.2024 to 20.10.2024. I would like to thank Vneshinturist for a very interesting and rich program! The trip was held in one breath, we experienced the maximum pleasure from what we saw. I really liked Vienna, Capri Island, the art of Florence, Positano, Amalfi, Bari, Sorrento, San Marino... I bow low for your work, for the opportunity to see this beauty and for taking care of people. I am delighted with the professionalism of our guide, her humanity and love for people. SVETLANA is a man from God. She helped everyone who needed her, and her kindness melted many hearts... Not a single conflict with so many different people. Svetlana treasured every minute of our time, adjusted something on the go depending on the weather. My friend and I planned for ourselves one excursion besides the basic ones, as a result (after Svetlana's stories) we refrained from only one ....
Thank you very much to our esteemed drivers. Special thanks for the birthday greetings and the buffet at the end of the tour (this is unusual and pleasant). We wish you all good health and God's help in your labors!!!
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August 5
Many thanks to the Vneshinturist tour operator, thanks to whom we learned about the wonderful tour: "Switzerland-Italy" (07/26/2024 – 08/22/2024). We returned from a trip yesterday, and I'm writing my review right away. It's great that you have such great tours in your arsenal, revealing the natural beauty of these countries. First of all, I want to thank your managers: Victoria, Alexandra and others for their moral and informational support. Your employees are extremely kind, it feels very much that everyone loves their job. The program was intense and very interesting! The transport is comfortable, the drivers along the entire route are professionals in their field. Thanks to them for safe driving and punctuality! All hotels are of a decent standard.
Special words of gratitude to the head of the group Maximovich Alexander for professionalism, tact, organizational skills, calmness, poise, self-control - all these qualities undoubtedly created a warm and positive atmosphere in the group. Thank you Alexander so much for everything!!! For an interesting and exciting trip, for the wonderful atmosphere, for the excellent organization, for being such a good Person!!!The trip was fabulous. It's hard, of course, that everything ended so quickly, but the memories will warm your soul for a long time! You have impressed and carried away into the world of beauty and delight! It's nice that your HR policy is about taking care of customers. Thank you very much!!!
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October 5
We went to the south of Italy in August of this year and it was the most unfortunate choice of a travel agency. The most important hotel in Piano de Sorento - no refrigerator, no laundry, no ironing, no place where you can dry your clothes (given that the humidity is high), terrible sound insulation that it is impossible to sleep, and yes! the restaurant at this hotel is also very sad) A dinner party for 50 euros per person - the result is that everyone went hungry, for this money you could have a great dinner in any other place. But we were so convinced by the accompanying Svetlana...... As well as in everything else .But the expectation/reality did not match at all. I turned to this travel agency for the first and last time(((
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September 6
My husband and I have been to France several times and have long dreamed of visiting the north of this wonderful country. And finally our dream came true! Vneshinturist found an interesting tour "The Northern Provinces of France" and went on a trip in early August. It has been three weeks since our return home from the tour, and the unforgettable pictures presented by our trip are still in front of our eyes. We visited the wonderful ancient cities of Europe – Wernigerode in Germany, Rouen and Strasbourg in France, admired the views that inspired the famous Claude Monet in his gardens in Giverny and on the Atlantic coast in the wonderful Etretat, enjoyed the taste of the freshest seafood in the towns of Honfleur and Deauville. It is impossible to fit all the excitement into the framework of a small text. And the magnificent castles in the Loire Valley – and the royal one in Amboise, and the romantic Chenonceau, which preserved the spirit of both Diana de Poitiers and Catherine de' Medici!!! And the picturesquely beautiful impregnable Abbey of Mont Saint Michel!!! One continuous delight! The only pity is that due to the saturation of the program, there was not enough time for this beauty. But it is impossible not to visit all this after getting so far. I would like to especially mention our accompanying guide Alexander, many thanks to him for his professionalism and self-control. Throughout the trip, Alexander maintained a calm, friendly atmosphere, took into account the needs of all tourists (which is quite difficult))), it feels like he knows and loves France. A wonderful storyteller with a sense of humor, a professional in his field! Our excellent friendly drivers carefully and quickly took us to the right locations, thank them very much for this. And, of course, many thanks to Vneshinturist for an interesting tour, a clear organization, and care for tourists. We have been traveling with an External Tourist for a long time and we advise everyone! Don't be afraid of new experiences!!
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April 3
Hello everyone I went from an intourist to the Lovers tour to Italy at the end of March 24. The tour was wonderful! The guide and drivers acted promptly in unforeseen situations at the border and during the move. Also, the guide Tatiana gave many useful tips on where to spend the best time, what to buy in countries and so on.
The tour gave the opportunity to choose additional excursions. Or abandon them and take a longer walk in the main cities.
There were no problems with obtaining a visa through the agency either. I advise everyone to contact here!
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April 8
I would like to express my deep gratitude to Vneshinturist company managers Alexandrina, Victoria, Diana, as well as guides Svetlana and Natalia for the Professionalism of their work! I 've been on three tours ! Everything went well, we were always provided with information on the pick-up and departure points. The tour program is rich and exciting! The guides provided full information and told interesting facts about the host cities! There was full information about the tours ! Guides are able to solve all issues and difficult situations!!! Vneshinturist organized our tour perfectly, the guides were very sociable, smart, responsive, understanding! I am very glad for choosing your tour operator! Thanks to the company for interesting tours, as well as thanks to the drivers for comfort and clarity of information. Managers will always help you solve problems and always welcome you in the office! We are interested in the tourist choosing a suitable tour , they tell us in detail about the tour and the time of the event , the cities of stay.
Thank you for the price and quality of your tour operator and I recommend other tourists to choose this company in order to see the beauty of Europe! Thank you for the great time spent on the tour and unforgettable emotions!
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February 13
We were on the Italian Espresso tour on 28.01-04.02 and I want to express my gratitude to the company's employees for their excellent work. The first thing that always worries is safe movement and on this tour the drivers were impeccable, responsible for their work and the requests of tourists. Thank them for our safety! I would like to express special gratitude to our guide Svetlana - she is a professional in her field. She clearly planned all our movements, always thought out how best for us to choose the time to visit the objects we need without losing our personal time. Svetlana has always been attentive to the personal requests of tourists and found the right solution. During the movement of the bus, she clearly conveyed detailed information about the place of stay and gave instructions where to meet at the right time, providing her personal data in case of an unforeseen situation. This tour presents the most interesting and significant places to visit. The guides in different cities who brought us information always did it responsibly, interestingly and humorously, their stories were not like reading a text from a book, but they communicated with us, sometimes with a discussion and detailed answers to our questions. The hotels where we spent the night comply with transit standards. For breakfast, everything is also acceptable, without excess, but for breakfast the most important thing: coffee, tea, butter, baguette or a crispy bun, eggs, cheese, ham, sausages, jam, honey, cheese, croissants- everything is quite at a decent level. In some hotels, you put on a kind of buffet yourself, and in some they bring portions to the table for each tourist. I don't know how, but I didn't eat everything), because there's only a little bit and in the end I've already eaten and I don't want to. Regarding the check-in at the hotels, Svetlana solved the issues in advance and simply told us which room someone had, which reduced the time of pandemonium at the reception and gave more time to rest. Our guide discussed all the necessary information during our trips to other cities, which made us prepared for the landing destination). There were many interesting facts in Svetlana's stories, and she always tried to show us a film dedicated either to the character or to the traditions of this place. Now you can without a doubt recommend this company to everyone and make all trips with Vneshinturist, knowing their responsibility for their tourists and the conscientious work of employees.
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October 10, 2023
Recently returned from the Paris-Benelux tour. There are a lot of impressions. The tour program is rich and interesting. We saw all the main sights. Transit hotels are good. The bus was comfortable. Drivers Andrey and Leonid are top-class professionals, just virtuosos!Thank them very much! I would like to especially mention Natalia Bondaruk for her high professionalism in her work, her correctness, sensitive and attentive attitude to tourists. It's immediately obvious that she loves her job. So much information, history and all these are components of a great pastime. Bravo! And thank her so much!
Thank you very much
To Vneshinturist for a well-designed rich route and for the employees who implemented it at the highest level at all levels.
Brest residents Branchuk family
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January 29
I visited the F2 Paris-Benelux bus tour from 19.01. to 26.01.2024. The route is well thought out and organized. Impeccable work of the guide and bus drivers. The impressions received from the trip exceeded all expectations. Many thanks to the team of Vneshinturist professionals for this.
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May 27
It was terrible, as if I had plunged into a story about the USSR. I have not seen such a level of organization in my 5 tours. Our guide was Tatiana Trafimovich, whose soft skills were at absolute zero. She couldn't solve such a small issue as the sound level on the bus, bringing it to a big conflict (or rather, she wasn't going to solve it somehow). The very fact that music and films are put on the bus, which the guide chooses according to his taste, without asking the opinion of tourists, is already outrageous. But okay, if the sound level was acceptable. But in our case, neither earplugs nor headphones saved us from the sound. The sound was unbearably loud, and it made my head hurt. I ran three times and asked to make the sound quieter, but all requests were ignored. After the third request, Tatiana replied: "If the sound is quieter, the drivers will fall asleep, then the music will play more calmly." But the next day, some kind of thief just started playing on the bus, and many people began to be indignant, and my husband could not stand it and shouted: to make it quieter. After that, it turned out that it was possible to turn on music for drivers separately from the cabin.
But when the guide said something on the speakerphone, it was still very loud, and many complained about it. There was no way to turn off the sound over the tourist's head on the bus, and it was impossible to hide from Tatiana's comments on any occasion. I went up to her, calmly tried to explain how much such volume interferes, and how bad it makes me feel. The guide replied ironically: "God, what passions. I'm sorry." I say, "Well, is there anything we can do about it?". She replied that the guide program was over and she would not speak anymore.
She did not stop talking, and the issue with the volume was not resolved in any way. In addition to this, films began to be shown. The volume level was still unbearable. This time, after the request, the sound was made quieter, but the next day everything happened again.
At the same time, Tatiana was actively supported by several elderly women with arguments like "it's okay for me," "I don't like headphones," "and in general, no one cares about your opinion, because you are in the minority."
This was Tatiana's target audience, and she absolutely didn't care about us.
All this could be attributed to the excess of the performer, but on the way back, as it turned out, another employee of the company got hooked on us. And then we concluded that the company fully supports this approach. But more on that later.
At that moment, Tatiana decided to show her skills in primitive passive aggression and announced over the speakerphone that there were not only young people who were unhappy with everything, but also those who could fix the record player.
After that, I asked her to come over, but no one came up. I went to her, asked her what this attack even meant. I was ignored again and offered to talk at the bus stop, she nodded.
Immediately after that, we were run over (another word is difficult to find) by a woman who turned out to be an employee of the company. I was presented with: "How dare you distract the guide while working and walk on the bus." From conversations with her, we realized that the policy of "the minority has no right to a comfortable stay" is fully supported by the company. And in response to our complaints, it was suggested to take pills.
At the bus stop, Tatiana, of course, did not come up to us. I had to "catch" her in the store. There was such a dialogue:
- Tatiana, tell me, was this statement directed in our direction?
- What makes you think that? I was just saying that there are different young people.
- Do you think I won't identify such a simple manipulation?
"I don't care what you think.
We didn't talk to Tatiana anymore.
The question of the "majority" on the bus, by the way, is solved "by eye". No surveys were conducted. But does it even make a difference who is bigger? We all have the right to a comfortable stay, and nowhere in the contract was it written that "preference is given to the majority, the rest will be ignored by the guide." But it says that the performer must provide comfort to tourists. Instead of comfort, we found ourselves in torture conditions.
If your goal is a comfortable stay, then you are not here.
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April 1
Italy-Switzerland tour. Svetlana is a completely incompetent escort. Which never warns about sanitary stops in advance, comes to check in at the hotel last, puts on movies exclusively to your taste and full volume even when there was an early check-out and you want to relax in silence for an extra hour. The excursion to Lugano and Como is organized in such a way that the arrival in Como is already in complete darkness. The second day in Milan - in fact, it turned out that you need to get to Milan and back yourself from the suburbs (30 km) by public transport.
On the bus, even with my 1 meter 60cm, there is nowhere to put my feet.
The tour program is interesting, but the impressions come from the general attitude and organization
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July 1
We decided to go on a tour of Europe with a foreign tourist and regretted it very much.We paid in full. The Vneshinturist, without coordinating with us, signed us up at the visa application center through the VIP lounge, and this is still + 170 rubles.3-4 days before the tour, a message came to pay an additional 30 euros, allegedly in connection with an increase in the transport tax.I'm calling Vneshinturist. Almost all the phones listed on the site are unavailable.Only one manager on Alexandrina's tour answered. F.I must say right away gr.F is not a friend to a tourist, but rather the opposite.To my question, who and when increased the transport tax, Alexandrina. F.
immediately became nervous and began to carry some nonsense that had nothing to do with my question.Looking ahead, I will say that the tax was invented completely unreasonably by the Vneshinturist himself for the purpose of additional enrichment.So after a while, gr.F hung up the phone, referring to the fact that "There are a lot of tourists, but I am alone" and did not answer my question because she did not have a clear answer.I found the email address of the financial sector because it is completely useless to write to a common address and wrote a complaint about A. F.'s hysteria.The result made me wait exactly 15 minutes!!!Gr.F called and began to read me out for my complaint, and also, apparently, after digging into the information that I left about myself at the agency, she began to give out that if anything happened, she knew everything about me, began to scare me with the court and all the horror stories that she remembered.This refers to the issue of the Law "On the protection of personal data", which is so respected in Vneshinturist.All employees have access to the data there.However, this is a question in the UK.Then there was a call from a woman who called herself Alyona, the deputy of some head of the organization (she did not name her last name), began to breastfeed in defense of gr.F and began to continue begging for 30 euros, completely incomprehensibly arguing why I should pay them.I only understood one phrase, that Vneshinturist provides tourists with only the best services and the best transport.I soon became convinced of this on my own skin.....In 2-3 days, we organized a chat with tourists in Viber and continued to beg for money, occasionally plugging the one who was trying to figure out why.Now about the "Best transport".The first bus that came to pick us up at the Minsk bus station said that this time we are going to New Borovaya to change to another bus because there is something wrong with the wheels.The second bus dropped us off at the Brest-Polish border at the end of a queue of more than 50 buses and told us to run to the third one from the front, with suitcases 800 meters along a road that did not even see patching.The third bus, becoming the first in line, stopped starting from the conversation of the drivers, it became clear that with this malfunction he went on the line and the fourth bus with Polish plates and a slightly dazed pan at the wheel arrived, into which we were transferred again.The fourth took us to Poggero and transferred us to the fifth.ATTENTION, 5 BUSES IN HALF A DAY!!!!Back about the same thing was transplanted from the first to Pajero in the second, from the second to the third in Brest.THERE ARE 3 BUSES IN HALF A DAY !!!!! All the buses, apparently, were found in the trash and somehow restored according to the glasses they were from 30 to 47 years old.Nothing worked in the cabin and not only in the cabin.Apart from one Volvo bus with Polish plates that took us on tour, this one was still nothing.There was no information about the carrier on any bus.It seems that the Foreign Tourist chooses the "best", cheap scrap metal that hardly travels, and sells services that do not meet the requirements for tourists at exorbitant prices and also whines some kind of far-fetched surcharge.But this is a question in the KGC.You can write a book about the tour.But in short, everything is crumpled up, often there is nothing to go on, most of them are paid, and even not all of the declared paid ones took place.The logistics have not been thought out at all.There was doubt whether the brains of those people who developed them were normal.We gave money for paid exclusions in euros without checks, right on the bus.But this is a question in the CFR.We were taken to the shops 2 times an hour so that we could buy groceries.The policy was this: if you want to go to the store, do it at the expense of an excursion, etc.But I can give 10 out of 10 and say a huge thank you to the guide Elena and the driver Vladimir to people with nerves of steel, they don't do that anymore!!!!In general, I strongly do not recommend contacting an External Tourist!!!!I can't call it an organization.
P.S.Vneshinturist, does not publish bad reviews on his website.My review has not been published, as well as the bad reviews of other tourists.
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October 9, 2023
tour "THREE CAPITALS" 02.02-08.07 , guide Svetlana. Briefly about the travel agency, we can say this: the fish is rotting from the head! I would especially like to mention the work of the deputy . the director of Alyona, who cannot establish work in the company. It seems that all employees work by themselves. The director does not conduct business in the company and has long lost interest in this business. Lawyer so this is generally a complete misunderstanding. Not only that, the contract cannot be drawn up so that it is easy to read, moreover, there is no need to invent anything, the template has already been issued by the ministry, so instead of using it, it has crookedly made up its version with a large number of inconsistencies. He responds to all comments about inconsistencies in the contract and the requirement to prescribe the tour program with duty phrases and refusal to change anything at least. The contract itself is drawn up on 15 pages of fine handwriting, despite the fact that hardly one is dedicated to the tour itself. Complete disrespect for their customers. I really want to believe that after my complaints they will solve something in this matter. Well, at least the tour went without the need to go to court, otherwise you wouldn't have to be bored. Honestly, I would never have applied to this company after seeing such a "crooked" contract, but what can I do, I didn't want to let my relatives down and spoil the rest without starting it. Be prepared to be kept in the dark all the time. Starting from the characteristics of the bus (a travel agency with such a large presence on the market does not have its own fleet and they find what happens) In my case, it turned out to be NEOPLAN N116 Cityliner 2002 (21 years AB 2002-5 "Stroitur"). Not a chapel of dreams, but at least the air conditioner worked well. Judging by the reviews, someone was less lucky. There is no point in reading reviews about the company on their website, they delete all bad reviews. Drivers live their own lives, even the guide did not understand what they were doing, where they were going and when they would arrive at their destination. The payment for the roads is only in cash, which also needs to be changed somewhere. They have not heard about cards and online payment in 2023. You can refer to the sanctions, still not check). Running into Duty Free while all the passengers are "going out" on the bus is also normal. The guide himself, in general, left ambivalent impressions. He was only interested in paid services, everything else was later, and then often forgotten. But not everything is so terrible, the workers with visas did their job well, the three capitals also did not disappoint, but it would be difficult for a Foreign Tourist to screw them up. Next time I will bypass Vneshinturist side, there are many companies in Minsk and there is always an opportunity to choose a more customer-oriented option. Not all hotels liked it, but Prague definitely justified its 3 stars. I do not regret that I went, but next time I will beat out a better company. In general, there are enough problems, but your tour will most likely take place and you will definitely get some pleasant impressions with this company. It's better to be optimistic)
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March 1, 2023
I went on a bus tour of Europe with Vneshinturist several times. I just returned from another one and decided to share my impressions. It was a carnival tour of Italy, the most impressive and unforgettable! Two carnivals, one in Viareggio, the other in Venice are very different and amazingly beautiful! I recommend this tour! And our guide LYUDMILA MERKUSHEVA helped us to see all this beauty and learn a lot about Poland, the Czech Republic, Austria and Italy. It's obvious that she loves her job! So much information, history and all this in a fascinating way! Bravo! AND THANK YOU so MUCH! Special thanks to our drivers, professionals! Thanks again for the pleasant memories.
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August 25
The only advantage is the opportunity to open a Schengen visa.
The ride itself is tinny.
I went on the "Three Capitals" tour, the guide Svetlana, who cannot work with people at all, in principle.
The 2002 bus - I thought they didn't drive like that anymore. Drivers drive in circles around Europe to get mileage, the guide is in the subject, but tries to cover it, and this is when everyone sees the route.
The management doesn't care about anything.
I do not recommend it!!!
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March 29, 2023
The company specializes in bus tours in Europe. I went with her many times and always successfully. However, there is not always time for free time in cities: that is, an overview, toilets, souvenirs and back on the bus. But it was not the first time I was in the city, so I did not go to the review, but walked for my pleasure
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May 16
I would like to leave a positive review about visiting this travel agency, but I can't. Unfortunately, the employee we had to contact did not introduce himself (the first table at the entrance on the right). However, communication with clients leaves much to be desired. The employee's blank stare at the computer was 10 minutes of waiting. The answers to the questions asked were vague, and no specific answers were received. The arrogant tone and indifference killed any desire to communicate with this travel agency in the future. I would like a more friendly attitude.
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July 1, 2022
I came across Vneshinturist tour operator when I was choosing a tour of Europe.in 2018.(Italy with a vacation in Montenegro).Very comfortable buses with air conditioning.The drivers are neat and experienced. The guides are real professionals.I really liked the organization of the tour.Overall, everything was fine.
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September 20, 2023
We went through this travel agency 2 times, the first time we were satisfied, the second time there were a lot of shortcomings
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May 31
A good travel agency and interesting tours
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October 22, 2022
We helped with the selection of tickets, quickly arranged everything, pleasant staff
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May 17, 2022
thank you! We quickly helped to purchase air tickets. PCR tests were quickly completed. They helped a lot!!
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February 3, 2022
A very reliable travel company.
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September 30, 2021
Very good tours in Europe!
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July 1, 2021
Just the best!
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