Vtb Bank

4.7

245 ratings

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Олег Ф.

Level 8 Local Expert

Good bank, courteous staff ! We helped to withdraw the required amount in local currency from the Russian card without commission. There was no waiting time, I went to the ATM and immediately offered help.

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Nec.Tone

Level 21 Local Expert

This department has a very customer-oriented staff. The guys are well aware that their clients come here to solve, among other things, the problem of withdrawing funds from Russian cards. Yes, you need a physical card, and a cash withdrawal fee, but here you will find a solution and at the same time receive polite and attentive service. Thank you.

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Лидия Шехавцова

Level 8 Local Expert

Very nice young girls and boys work there on customer service, pleasant in communication, always ready to help. Customers don't stay in line too long. Everything is very decent.❤️👌🤝

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Дмитрий Старчевский

Level 8 Local Expert

Pleasant and qualified staff, did everything and helped in the best possible way. Fast enough, despite the large number of customers. I recommend

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Бокенбай Хайруллин

Level 17 Local Expert

It looks good on the outside, but inside it's much worse. The floors are patched, the tiles are all broken, it's stuffy in the ATM area and you can suffocate in the heat. The service is average.

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Артём Немков

Level 7 Local Expert

Excellent branch in Almaty, you can withdraw money from a Russian card in national currency with a minimum commission. Very convenient and fast

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mikhail egorov

Level 30 Local Expert

The Kazakh branch turns out to be not exactly a Russian bank. It's just impossible to withdraw money with a passport, as in Russia. It is necessary to have a card. Overall, the service is good, the staff is very polite and attentive. And the rate for withdrawing money from the card in local currency is very good. It is more profitable than through exchangers

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Sergey Nazarenko

Level 9 Local Expert

Queues. There are few ATMs for replenishment or they do not work. Only one ATM can take 50 bills, and no more. The rest take one bill each. A powerful ATM is constantly beeping, beeping, what is it like for bank employees, this ATM is next to them. The commission for replenishment of the account in Russian rubles is 15%, it is only to put cash rubles into a ruble account. The transfer to Russia itself is rubles, with a small commission, but try to put these rubles for 15% of the commission or convert tenge into rubles. The exchange rate is much worse than the exchanger. Currently, Kontakt charges less than 1% commission for a transfer to the Russian Federation.

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Галина Овчиникова

Level 5 Local Expert

I am a client of this bank, the bank staff are very polite, competent, in a word, they will tell you how best to act. I wish all the employees of this bank success in their work and personal HAPPINESS.

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Mariya Matveeva

Level 5 Local Expert

Served well, the bank employees are polite. When you enter this bank, it feels like a time machine takes you back 15, 20 years. There are no papers with your queue number. It's just like in the old days, a live queue. The building is gloomy, the tiles on the floor are in poor condition. In general, I would like the room to be more modern and solid.

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Руслан

Level 14 Local Expert

You can withdraw tenge from a Russian ruble card at an ATM. I was withdrawing from the Alfa-Bank card, the commission turned out to be 10% of the amount. But when I was left without any local currency at all, it was tolerable)

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Егор К.

Level 6 Local Expert

The bank is obsolete. As a result of the sanctions, the application does not work on iOS, the employees are not the most polite guys, although they try to do their job. The place is not the most convenient location, but at least in the city center.

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en_way

Level 11 Local Expert

We arrived to open the card, everything was done quickly, the specialists were all polite, we liked the service

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Биби

Level 9 Local Expert

Good bank, excellent service, courteous staff, excellent parking.

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Катря

Level 17 Local Expert

Terrible department (( huge queue, barely alive employees. There is no repair, the tiles on the floor are broken. I was there 2 times and both times I left with nothing. I haven't solved the issue. The incompetence of the staff is surprising.

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Моя империя

Level 18 Local Expert

It's a rather strange bank. I ordered a card. I waited a month. He came and no one was going to let her out. The manager just forgot.

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Евгений Киркоров

Level 6 Local Expert

It works around the clock. One ATM outside and 3 inside. You can withdraw money from MIR cards.

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Василий Шефер

Level 17 Local Expert

If you are a Russian, you can withdraw tenge directly from a Russian card - an unexpected way to export currency from Russia

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Павел Бреусов

Level 7 Local Expert

There is a 24-hour ATM, you can withdraw cash from Russian bank cards.

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Денис

Level 2 Local Expert

I withdrew cash tenge from an ATM inside the bank from a mir ruble card, the issue was up to 400,000 tenge, the terminal was not working on the street

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Илья Вячеславович

Level 4 Local Expert

You can withdraw money from Russian Mir cards, ATMs are open 24/7 without days off and without commission. Those who have not calculated their expenses))

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Алексей Селивёрстов

Level 9 Local Expert

Well done. They quickly helped with opening an account... and an ATM with a good exchange rate ...

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Инкогнито 4954

Level 5 Local Expert

In January 2024, the bank's employees gave very incomprehensible advice on opening an account and using a bank card. The bank card must be virtual. Although another VTB branch in Almaty offered plastic.

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Igor Baybakov

Level 19 Local Expert

A great example of the effectiveness of sanctions, the staff is certainly trying, but the bank still does not export. Mobile banking is terrible, the application is extremely inconvenient and poorly done

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Vlad M.

Level 14 Local Expert

Polite staff. They will help, prompt! The electronic queue does not work - it is not convenient when there are a lot of people. There are broken tiles on the floor in the common room. There is a lot of writing about this. The manual does not read

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DuMbI4

Level 9 Local Expert

The only ATM with NFC not working. Bank employees throw up their hands and cannot serve the customer with a digital card.

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Татьяна Камалетдинова

Level 15 Local Expert

The only bank in Almaty where you can withdraw money from a Russian Mir card!

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Владимир

Level 10 Local Expert

Excellent department. Quickly, culturally, efficiently.

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Екатерина К.

Level 6 Local Expert

We consulted about the design of the card. A small office with polite staff. A positive impression

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алексей пригарин

Level 19 Local Expert

Located in the center. There are several ATMs. It works around the clock

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Сергей

Level 12 Local Expert

This bank saved me in Almaty by issuing cash to tenga from a VTB ruble card converted at the exchange rate

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Max Bus

Level 5 Local Expert

ATMs work around the clock, accepts mir sectional cards, for example from Sberbank of Russia, 5 PCs ATMs.

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Ольга Мазеина

Level 12 Local Expert

The ATM chewed up the card, and no one wanted to help or even called back.

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Вячеслав

Level 8 Local Expert

The ATM does not issue money on the street. We went inside, I ask the employee what the ruble / tenge exchange rate is when withdrawing from the world card - the answer is killed - find out in your own country...in short, citizens of the Russian Federation are not particularly digested. As a result, VTB calculated the exchange rate itself through a balance request and an application.

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Рустам

Level 19 Local Expert

The only ATM that worked after 22 hours managed to withdraw money from Alfa Bank. Others didn't work for some reason. ATMs are operated by those inside the building.

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Жанаргуль Табулдинова

Level 10 Local Expert

There were tourists in Almaty, there were questions, they turned to the only bank that somehow works with Russian cards. The young man could not answer the questions we were interested in, referring to the fact that we are from Russia.

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Andrey Skumay

Level 20 Local Expert

VTB is saving Russian tourists, withdrawing cash from its mir card. Everything is working, I have withdrawn the amount I need.

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Илья

Level 28 Local Expert

The only bank in Almaty where tenge can be withdrawn from a Russian card. I recommend everyone to come here if there are rubles on a Russian card and there is no cash.

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Александр Ломакин

Level 11 Local Expert

A good bank branch and responsive staff!

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Тимур Крымский

Level 14 Local Expert

I have not met worse banking services, and it is better in the KZ, too, to be honest, this is a disease of the entire service sector. A live queue, unqualified staff, terrible repairs, ancient ATMs, a pre-historic application, etc.

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Елена Савостьянова

Level 15 Local Expert

The service is fast here! Profitable on loans! It will be possible to drive in wheelchairs! Thank you for the excellent service!

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Сергей Last

Level 13 Local Expert

The most worthless VTB bank, none of the staff responded to my trouble, an amount of money was withdrawn from my card without my knowledge, and they did not help in anything. I do not recommend VTB Bank

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НЕ ГРУБИ, ДА НЕ ПОСЛАН БУДЕШЬ

Level 7 Local Expert

Quickly and clearly. There are no queues, an incomprehensible mess. I go with pleasure.

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Bogdan SSS

Level 15 Local Expert

the only ATM where money can be withdrawn from Russian cards in Almaty

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Рита Магамадова

Level 2 Local Expert

Rude employees, and during the time they do not open the bank, the work schedule is from 9.00 and there is no one at the workplace

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Анастасия

Level 21 Local Expert

I am very glad that VTB Bank accepts MIR cards, you can withdraw cash without commission from a Russian card!

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Александр Хильфер

Level 9 Local Expert

In principle, it is well organized, but there is very little space to wait in line

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Artem Alekseev

Level 13 Local Expert

Disgusting service speed! Of the three windows, only 1.5 works with a stretch (

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Дмитрий Паславский

Level 16 Local Expert

VTB is practically the only bank in Kazakhstan where rubles can be converted into tenge. The branch itself is clean and tidy - as it should be.

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Ульяна-Аминат

Level 20 Local Expert

Hurray! ATM where you can withdraw tenge directly from the Russian Federation card))

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Vtb Bank

105 reviews