It's a great store and a wide range of products, but the staff is very problematic. They solve their personal issues at the same time as customer service (by phone, in a personal conversation with friends near the cash register) to put it mildly, they respond rudely if you ask them to pay attention and finally sell the right food. And this has been going on for more than a year. Just because of the staff, I don't want to visit the store at all, we avoid it.

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saindiss

Level 7 Local Expert

I used to come in sometimes and think it was a good store, until I ordered a tray and a bed for the New Year... I made the order on December 24, I expected to pick it up on the day, but they called and asked if I would wait for delivery ONLY on December 31, I thought and decided that it would be better to wait already. As a result, on December 29, they write to me: "sorry, there is no couch like you ordered." IS it OKAY? You should have asked on the 30th, although that was enough for me. It was very smart to make a promotion and write right in the butt that the product was out! Delete the review and I will write about you in other places. Let people know and be prepared for such surprises from your network.

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Zmushko.Kseniya

Level 3 Local Expert

There was a mixed impression from visiting the store. I came to get a parrot cage. The consultant asked me what I was interested in. I replied that I needed a cage for the parrot. I see that there are cells. The consultant began to show large cells that cost 100 rubles or more, ignoring the nearby ones. Although I said that I have a small bird. I asked about the small cages, the consultant replied that they were for rodents. But when I specifically pointed to the cell (the color and where it stands) She replied, "Oh, yes, but these are very small ones." A standard, ordinary cage for a budgie, I still didn't understand why it was so small. There was a dumb question, the consultant was not familiar with the assortment of the store or she wanted to "sell" a more expensive cage, hoping that I did not understand what kind of cage was needed. I didn't get the proper attention as a client either.

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13 reviews