21vek.by
118 reviews
August 11, 2024
For several years now, I have been ordering electronics and household appliances in the 21st century, everything used to be fine, high-quality goods, warranty, good delivery. Now I recommend everyone to order something from other stores.
On August 7, the refrigerator was brought, I knew that I would be late at work and that the service was, as I thought, "reliable", and I arranged for my family to accept the goods. As a result, the refrigerator turned out to be damaged (a deep dent on the upper door near the handle). Also, the courier did not give the receipt, referring to the fact that their payment terminal was dead (payment in the order was by card), we had to look for cash to pay. Also, to the question: where is the warranty card, the answer came that it will come to your personal account. After unpacking, the defect described above was revealed, my family immediately dialed 021 without calling me, where they were "promised" to return 150 rubles for this defect, although refrigerators with the same defect here I could buy 400 rubles cheaper, not 150. When I returned from work, I was shocked by such a DIVORCE and called 021 myself, where they did not give me a normal answer and told me to leave a request in the "Replacement and return of goods" section. The application was sent without a warranty card (and without a receipt). The next day, I wrote in a telegram to online support, which did not resolve the issue in any way and said to expect specialists to contact you upon request. As a result, it is now August 11 (18 hours) No one has contacted me. A REFRIGERATOR FOR FULL PRICE DAMAGED WITHOUT A WARRANTY CARD is what I received in this store in 2024. Drawing a conclusion from this situation, I want to say that you can buy cheaper elsewhere, since I took it here thinking that the service is reliable, but as it turned out NOT.
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12
September 9, 2024
Hypermarket user for more than 3 years. Until the moment of purchase, the Refrigerator with freezer Nordfrost NRT 143 032 everything was going well. But at the moment (since July 21, 2024) I am in a state of constant stress. The refrigerator was bought for the cottage and at the time of the malfunction was turned on only 6 times. On July 21, it worked for the second day and when opened, they found a strong heating of the jumper wall between the freezer and refrigerator compartments, the door and the elastic band at the point of contact heated up. The temperature in the freezer was above room temperature and, accordingly, the products were not frozen.I contacted the contact center and made a request for service repairs. The service team arrived the second time.The first one was on July 25, my husband had to take time off from work and wait until 21-00. The second time he was taken to the service on July 27.We haven't seen the refrigerator since.The request to provide a replacement during the repair was repeatedly refused. Although according to the Law on Consumer Protection, this is provided for. Two weeks of silence and after repeated appeals to the contact center, the phone number of the service center in Minsk was indicated. On August 13, the service center dispatcher replied that the 21st century service had taken the refrigerator from the service. The call from the contact center about the delivery again on August 19. But the delivery never happened -the leg of the refrigerator was lost and it was sent back to the service in Minsk. The contact center service reported that the service did not detect a malfunction.As of today 09.09.2024, the contact service has offered an independent examination for 500 rubles...I sent a registered letter with a refund for low-quality goods and a penalty for repairs.. There is still no answer.. Only the facts are stated. There are still long trials and lawsuits ahead.. and medical rehabilitation of a consumer with a disability group.
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7
March 12, 2024
I love 21 vek . Pile, native, Belarusian! Prices are not always competitive for everything. But sometimes with discounts or good promo codes, you can profitably take it. And sometimes some products in the 21st century have the lowest price of all stores. You can buy profitably in your native 21st century :) If you want to buy profitably, you need to keep your finger on the pulse :) In the 21st century, the 100% guarantee works. You feel protected. There were warranty cases and everything was always good. I love and recommend 21 vek by
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11
September 27, 2024
A review of the store as a whole. Not everyone can ruin a birthday so gracefully. We ordered an expensive office chair. Not only was the delivery delayed by two hours. A defective product was delivered. Couriers in this organization are very busy and hurriedly leave after handing over the goods, saying that it takes three days to check the goods and if something is wrong, they will refund the money or change the goods without any problems. It turned out to be completely wrong. After assembling the chair, a large oily stain was found on the back at the bottom. After contacting the store by phone, it turned out that I do not have any three days to check the product and the application will be considered for up to 10 days. The money has been paid for the product, the product cannot be used.
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5
July 30, 2024
A kayak was ordered in early June, and delivery is expected on the 20th of June. Hooray for the product, but the product does not have that model and is cheaper in price than the one we ordered, and the payment was naturally taken as for the correct one. We applied for a replacement on the same day, to which we were told that everything would be changed and the delivery of the correct product would be on July 6-7. How do you think the kayak came? No! The 21st century is not to blame, it's all the supplier. The exchange was postponed again on 07/27. on the 27th, a message arrives that the delivery is postponed again, and on the 30th. We call the customer service, the guy answers us, apologizes and says that he will put our question on the queue and a competent specialist will call back during the day and explain everything. But no one calls at 27 or even the next day. Today is the 30th and there should be a delivery of the right kayak and, according to tradition, nothing will come. I decided to call the customer service again to clarify the delivery time, to which the specialist says that according to the schedule they have a pre-delivery on 31.07, but this information is not yet accurate and that this may change. Specialists should contact us again. I'm sick of this disregard! This time, too, will the experts decide what the fuck to call? For a minute, the product was purchased in installments! As such, there is no necessary product, but we are obliged to pay in installments! I never thought that I would face such a problem, I always had a better opinion of the 21st century, now I am completely disappointed! Service 0, all I can do is "we apologize, we will contact you soon.", but in fact, no one gives a shit!! If this situation does not resolve in any way, I will file a lawsuit!
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13
September 25, 2024
I ordered a rock drain tank. I specifically stayed at home on Saturday to accept the goods. The goods arrived at first glance of good quality. But the staff who brings the goods, it's just the most real ill-mannered. He put the box down and said look, check it out. Somehow I myself extracted a fragile and not cheap tank, while the loader stood in one place and stood. After that, I began to open the lid wrapped with tape myself to make sure that the accessories were there. To which I heard from the courier that I shouldn't do it. Since he won't be able to take it back, and in general, I have three days to check for sniffing it. After that, the would-be courier was asked to leave with the goods. Such a service is for your money. Many thanks to the 21st century for spoiling the day.
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4
December 4, 2024
Before buying a set of winter tires in November of this year, all purchases and returns under warranty were excellent, there were a minimum of claims. So, I bought a set of wheels for a car, one of them turned out to be defective. The marriage was recognized and offered to refund the money for this wheel. They cannot offer the exact same wheel for replacement, since they and their supplier do not have it available. Now, attention to the question. And who will sell me one tire now??? Why do I need money for this wheel? It turns out that by buying a set of wheels in this company, through no fault of my own, I get to buy another wheel that I don't need, since I repeat, none of the sellers of the Republic of Belarus and the near Russian Federation sells one wheel! Moreover, few people are willing to sell even a pair of tires. That's the guarantee and that's the attitude towards a regular customer. Disgusting, horrible and disgusting! Never buy tires from them, it's better to overpay and buy from a normal office. Personally, I will not buy anything from these resellers anymore and I will try my best to dissuade all my friends!
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2
December 24, 2024
There are no problems with payment or delivery. I can't say the same about warranty service. For example, I ordered a gefest stove. After a while, a problem was discovered. What the 21st century does is send the manufacturer to the CC, in this case gefest. That is, in order for me to repair the stove or use the right to refund my money, I have to find the CC gefest, make a bunch of calls and arrange for everything to be checked, after which I will receive a piece of paper with which I will call in the 21st century and go to demand my money back. (Or I will repair it in the service). It turns out that the store does not provide any warranty service, but is simply an intermediary.
Speaking of the above. Even the book that comes with the stove says: "For warranty repairs, please contact the seller. For post-warranty repairs, you should contact the Seller or any authorized organization," but the 21st century store doesn't care about that. I will never buy in this store again until proper service is provided.
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2
October 8, 2024
The law "On Consumer Protection", they are not aware of it, they set their sky-high deadlines when they will respond to your requests for replacement / return of goods. Support is not at all interested in solving the issue, and we are not doing this with words, and we can not help in any way, sends you. They brought a bed with a lifting mechanism that does not go down because it clings to the frame, they left a request for a replacement or refund, there is no response for 4 days, support sends them away. I had to send an officially written claim to the legal address, if they also do not want to respond to it, then the issue will have to be resolved through the court.
The support says that the "specialists" are loaded and will respond within 10 days, and the fact that by law they must do this immediately upon request and provide the same product for temporary use within up to 3 days from the moment of request, if they cannot resolve the issue immediately, they are not bothered, as in in principle, the maximum period for resolving the issue is 7 days, if they do not conduct an examination (then 14 days), for which they must pick up the goods.
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3
November 28, 2024
Terrible customer orientation. On 11/19/2024 I ordered the goods (I made an installment payment through the bank), on 11/20/2024 the goods were paid by the bank. On 11/23/2024, at 14:00, the goods were supposed to arrive at the pick-up point.
On 11/23/2024, at 13:50, an alert came that the product was delayed indefinitely, 10 minutes before the scheduled time (no one knew before). I called the contact center, they called for several hours to find out, as a result, in the evening I was informed that there was no product and there would not be. They offered help in selecting another product, and I agreed. They promised delivery on 11/28/2024. On 11/27/2024 I wrote to the contact center, where I was convinced that the goods would be delivered on 11/28/2024. As a result, on 11/28/2024, I received a message again that the product was delayed, called again, and again offered to pick up another product. Terrible quality of service!!!
The call center does not have information and misleads customers!!! And at the same time, they will also make a fool of all of you. I do not recommend this online store to anyone else!
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2
November 2, 2024
There was a good store, but I ordered winter tires from them, it should arrive on October 31, then it was postponed to November 2, now on the 4th, I feel I have to drive through the snow for the summer. On the website, the doshihpore product is in stock and delivery is as expected every other day. If you do not have any product, then write that you can bring it to us when it is unknown. Do not mislead people. The support service formally treated this issue, showed that the delivery on the page is indicated on November 4th, but is it okay that you promised to bring it for the first time on October 31? So you can endlessly shift these deadlines. This is the second such situation with this store, a couple of years ago I also ordered a welder from them for their birthday, and in response it was wait, the delivery is delayed, will I also tell the birthday boy a gift later? As compensation, they offered a 3 percent discount, at a time when they have promo codes for all products starting from ten.
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2
October 28, 2024
We bought a motorcycle cultivator on 07/24/24, a defect was found during operation, a gearbox flange, a curvature of the steering wheel, etc. According to the request, they were taken to the service center on 09/28/2024, after 14 days of being in the service center, no one reports any information, we call there ourselves, the result is that no defects were found, and that's it....breakfast feeding was rushed, an SMS notification about delivery was sent after a day, but it did not happen.. Today, on 10/28/24, breakfast feeding continues and no one knows about the existence of the equipment, the operators are not responsible for their work. The product was purchased on lease and the last installment remained, but there is no product in fact. If you decide to buy something for yourself, I do not recommend it, NOT RESPONSIBLE!
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1
December 29, 2024
I don't like to leave negative reviews, but unfortunately, I have to do it. If a company does not meet its customers halfway and declares that they can leave feedback, this raises doubts about its concern for customers and reputation.
On November 22, 2024, we received an order consisting of four items: Berge BR-4200 kitchen sink (white), Beko refrigerator, hob and extractor hood. Unfortunately, on December 26, 2024, when we finally opened the box, we found a significant chip in the left corner of the sink. The couriers were in a hurry on the day of delivery, and we didn't have time to check the order. We understand that we should have opened the box within three days of purchase, but if couriers do not allow us to check the goods on time, the company must inform customers about the need to do so.
The order was quite a lot, and the cost of washing was 180 rubles. Considering that the warranty for the kitchen sink is 2 years and it has not been used, we asked to consider the possibility of replacing the product. We would like to use the sink without any problems, but unfortunately we received a negative response to our request.
I am writing this review so that other clients know how the company solves their clients' problems and how couriers work. I recommend checking the product, despite the rush of couriers.
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1
July 22, 2024
We ordered a shady table for 590 rubles, the table was delivered as promised, 06.07, but brought another model, for 490 rubles, contacting the operator and explaining the situation, we did not mind leaving this table, but to get the price difference returned to us, but received in response that they could return bonuses, 60 bonuses or they offered to replace the table with the one that was ordered and that was brought on 20.07, but the table was purchased for my son's birthday and we needed it on 06.07, writing a review on the store's website, they replied that they would refund the price difference, and as a result, on 07.22.24, they did not return any money, they did not add up the bans for the purchased goods, although, the store received money for the table immediately, 06.07., I have been trying to call for 2 weeks, but all operators are always busy. I am very disappointed in the work of the store.
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3
1
November 25, 2024
First encounter with such arrogance in his life, in September 2024 bought a monitor in the 21st century,brought ,2 year warranty,exactly 7 days in the morning it is turned off and is no longer included,passed the warranty with the request to return the money,the monitor needs to run ,it "repaired" exactly a month and brought in exactly 31 days ,as I understand that would not return the money, mark was "defects have been identified," connect the monitor to the computer and it in 5 minutes is deactivated and the button does not react at all,pass again under warranty,again please return the money, it takes a month and we bring him back with the same wording connected ,the monitor itself is working ,but all of the buttons on the rear panel are disabled ,not working the on/off button and all other buttons of the menu,call the 21st century ,they send us to the service center ,they say to ask the 21st century and the engineer in the conversation said that he knows about the ceasing of the buttons ,but the report will not be straight and said and threw the tube in the end, the 21st century offers us for 800 RUB to make your own independent examination (the cost of the monitor 600rub) and only then is it possible to return the money for the monitor or video from us to any calls not respond ,all they care,do not suggest them to anyone anymore ,spoiled awful ,by the way feedback to monitor this, they are also not published at all disturbances either ignore or say standard will contact you and never call you back
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2
December 12, 2024
I would put minus 5 stars, disgusting service, they issue a loan for goods that do not exist and did not exist with the payment of the first installment and then just transfer deliveries every day and even for a month in front, while the money is returned a week later not earlier, so the question is why sell goods that do not exist, did not exist and will not most likely they constantly deliver low-quality goods, couriers constantly beat, drop, break goods, they are constantly busy and cannot be reached, they do not call back themselves...
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1
December 27, 2024
Good evening 21st century.We ordered a baby cot in November, brought it on November 18, checked and found some nuances, sent a request for a replacement or refund.As a result, today is December 27, I called today about a baby cot, they replied that on January 15, 2025, something would be decided.Guys at 21 VEK, are you inadequate or not, the product is 100% paid for,1 year warranty, what's the problem?what kind of swing can there be,you have been asked for a refund,why there are no movements.So, we will apply to the Republican Consumer Union or in court.You took the money, so you're responsible for it.In the future, PEOPLE, DO NOT ORDER ON THIS SITE, because they are being led around by the nose, then out of stock, etc.
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3
December 4, 2024
I don't even know what to put one star for. I ordered plywood with delivery. A message came that "tomorrow from 10.20 to 11.30 expect delivery." I arrived at the delivery address, I'm waiting. I waited until 12. There is no place to call. The online consultant is dead. As a result, a girl calls in the afternoon and says with a calm voice that "your product has not yet been moved from the warehouse (or something like that) and maybe we will postpone delivery to tomorrow?"...... What's that supposed to mean? Why send delivery messages? What kind of service is on a national scale?? Who will reimburse the cost of time and fuel?? Collective farmers, in a word.
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1
September 13, 2024
08/27/24 ordered 2 mattresses. Delivery was promised on 30.08 from 19.00. At 19.07, a message came that they would deliver on 6.08 from 19.00. At 18.30, a message came that they would deliver on 13.08. 12.08, a message came that they would deliver on 18.08. They insist on all my claims that this is their right, refer to the public offer agreement and may refuse the order altogether. They don't solve issues with the supplier, they don't give a damn about the buyers. As an apology, they offered a discount of as much as 5 (five) rubles and a bonus for the next purchase, which I will not do here with this attitude.
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4
December 28, 2024
Terrible attitude towards customers. They bought a phone for a young man , and it 's not working properly . They 've been sending the phone back for two months . In the Vienna of the 21st century, an elderly person is out of touch, so instead of making decisions, operators hang up. This is not the 21st century, but a vicious circle. You call the operator, I don't decide what, I say give the number of the one who decides, I won't give it, then I ask where to call only here, I ask what's the point of calling you if you don't decide what. In general, the conclusion is that if the goods were in good condition, then it's good, but if not, then they treat you terribly.
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2
November 13, 2024
A chest of drawers with a damaged facade was brought. An application for a partial replacement was made on the website. It's been 7 days and no one has contacted me. The call center says to wait, they will call us soon in the order of the queue, apparently they did not hear about the legitimate requirements of the buyer when low-quality goods are found in this store. The second major disappointment in this store this year. I wrote to them and to the quality control mail - the answer to the same question has been transmitted, wait. Why should I wait so long and when will my rights as a buyer be satisfied????? I paid for the purchase in full and I am satisfied with only high-quality goods, not goods with stripes and scratches on the facade.
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1
November 19, 2024
The work of the warranty repair department delivers so many emotions, unfortunately, only negative ones!
on October 13, I handed over the goods under warranty, they promised to return them no later than 21 days, but now on November 19, and the goods are still missing. The workshop announced that the goods were ready for delivery on October 26, but it took so long and difficult to pick up and take them to the pick-up point that it still does not work.
I have questions about the conclusion from the workshop, because the case is recognized as not guaranteed, but it can only be avoided by contacting the workshop - nonsense.
I would like to know what is the point of having your warranty???
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1
December 12, 2024
Disgusting attitude towards customers. We ordered the closet on November 26, the closet was available. The delivery was on December 5, as a result, the cabinet did not arrive on time, and no one even thought it necessary to warn, they just changed the delivery date to December 12. But on December 12, the cabinet did not come again and again silently postponed the delivery date to December 15!
We have been waiting for almost a month, although the closet was available! They can't say anything intelligible over the phone. The attitude towards customers is ugly, they do what they want!
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2
December 30, 2024
The guys most likely have some kind of organizational problems. Complete inconsistency between departments. They go from operator to operator and everyone needs to explain everything anew... They promise to call back and do not call back.... Be careful who is going to work with them by wire transfer. You'll get tired of getting their documents. It's been the second month now that I've been trying to get a TTN and a refund payment for an item that wasn't delivered at all (it turned out to be out of stock, although the invoice was issued). The legislation on citizens' appeals is blatantly violated. I asked to get acquainted with the schedule of the personal reception of the management, they said that this was classified information))) And it doesn't matter that this violates clause 3 of Article 6 of the Law on Citizens' Appeals.... In general, think a hundred times before contacting this office....
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1
November 10, 2024
The prices are not low, but there is delivery to the regions, perhaps they are trying to compensate. It'll do for the countryside. Currently, only Russian marketplaces have such a service, where there are pick-up points in each district. The guarantee is clear, there were no problems. Shares are only for junk, which can be bought cheaply from others. They spam your email every day.
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September 3, 2024
Last year, I bought a vacuum cleaner on the 21st century website, as they wrote in installments, when they brought it, they slipped a lease agreement for signature, when I fully reviewed it, it turned out that the cost of a vacuum cleaner under the contract almost doubled from 1100 rubles to 1900 rubles, called their office LLC convenient finance and I repaid the cost immediately in full, but as it turned out a year later I did not fully repay a few rubles, in connection with which they now still require 400 rubles from me, in general, a well-known fraudulent scheme, do not buy anything from them in installments is a deception!
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3
August 30, 2024
I placed an order for a Samsung TV on July 7. order 306.706.974. Delivery time was postponed 3 times. As a result, they said today that the delivery is not accurate for October either. It's better to look for something else. During this time, TV prices have risen. As a result, I was left without a TV. Couldn't they have said right away that it was better not to wait for this model, but to order another one!
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3
August 27, 2024
When making out the goods in parts, the total amount of the goods is displayed, but when making out the lease agreement, the lessor also sticks to himself the amount of remuneration for leasing.As a result, the amount increases significantly! After calling the contact center, the girl replied in raised tones: the information on the site is for informational purposes! This is the last time we buy something from this company. I highly do not recommend this company! There's even a LOT of one star for them!
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3
November 28, 2024
On October 22, an order was placed for kitchen furniture, the order was not marked,"Under the order", but marked,"In stock". This is the fourth time delivery has been postponed due to a delay by the supplier. Today, upon a call to clarify the order, I was answered that the order was postponed to December 11 and they said that I had already been notified about it today by phone or SMS and I gave a comment that I would decide and call back, but this is the first time I hear about it. So when will my order be delivered or will I continue to suffer postponements of delivery?
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2
November 2, 2024
Disgusting attitude towards customers, you are also making fools of yourself for your money. The delivery of the cabinet was on 20.12, postponed to 02.11 without consent! I called the station, which is convenient to pick up on 16.11, offered to pay 30% so that I could lie in the pvz for 30 days! I did not ask you to bring the goods earlier, for the inconvenience, pay me 30% of the cost of the goods! Also, for 1500, the delivery is paid to the entrance! So we will order more, we need to teach you how to work!)
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1
August 29, 2024
I bought phones for my parents, less than a year later, both cameras refused from my father, I handed them over to the service on 08/05/2024. and that's it, today 08/29/2024, no one called or wrote, everyone was silent as soon as they called and said that the goods could be picked up tomorrow. And no one apologized for the fact that they have the goods for more than 14 days, the quality of service is zero, they earn disadvantages for themselves.I probably need to write to the court about violations of consumer rights, it's an outrage.
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4
October 19, 2024
If I had read the reviews earlier, I wouldn't have ordered anything here at all. I will not describe my situation, there are many of the same reviews here. In a word, no one in the entire chain of couriers- operators- service-warehouse bears any responsibility for their actions or for their words. DO NOT buy equipment in the 21st century, it is better to check in the store yourself with a consultant and make sure that you have purchased the product in working order!
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2
November 18, 2024
I ordered a lunch group. Instead of a table and two chairs, two tables came. The problem in the configuration is on the side of the 21st century. The 21st century recognizes. There is a similar product in the 21st century warehouse. Instead of taking the 2nd table and giving me 2 chairs, 21 writes to the supplier, who has nothing to do with it and expects an indefinite response from him. We've been eating standing up for two weeks. Excellent service (no)
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2
October 4, 2024
The mattress broke when laying in bed on the day of purchase, I immediately wrote an application, but only after 2 weeks we arrived and took the goods to the service center. No one contacted me in response to repeated calls and clarifications about the course of the examination and options for eliminating the identified flaw. They just warned me about the delivery. And as a result, they brought discounted goods without compensation for harm!!!
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1
October 3, 2024
Order 311.724.434 the chair broke down in 3 parts in a week. We have been considering the application for 2 weeks. +3 days for additional information.
a person calls and speaks like a bot-this mechanical damage is denied. The same answer is given to any question and fact.
I have been a customer of the company for 10 years-but they exchanged me for a plastic part whose price is no more than 10 rubles.
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3
August 28, 2024
It is impossible to put into words how much time and nerves I spent on this store. He refuses to be responsible for the goods that he delivers. It takes time to resolve the issue of replacing low-quality goods or returning money. It's a disappointment.
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7
June 24, 2024
We bought an aqua sanita 151 sink . Order 299.849.794 A new sink with damage, peeling of the material at the bottom, there is no certainty that it will not crack during operation, as there are doubts about the quality. Forget about the warranty - as the answer to everything will be mechanical damage! No one threw or dropped it 100 percent, and a crack would have gone, but there was an obvious factory defect, they noticed only when they installed a new kitchen. Managers of the 21st century, without understanding, refused to return. Customer orientation at the highest level!!! I want the representatives of the organization to know that if they read the reviews, I will go to court, rather because of the principle, although the money is not small for washing. It would be nice to put this online store in its place, maybe the attitude towards customers would be changed...
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8
December 19, 2024
It's kind of a horror, not an organization. There are always some problems. This time we ordered a wall for the living room: there is no door, one shelf is missing, one part is broken. They have been "sorting it out" for 4 months, throwing everything off to suppliers. The question is, then why do sales at all if they don't want to take responsibility for anything? Shame.
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3
July 27, 2024
A week ago, I ordered both matoas and the bed confirmed the order. As a result, on the day when everything was supposed to be delivered, a message came that only the bed would be brought. You can't get in touch because they send you to communicate by telegram and there's the same thing, sorry, then we'll deliver it. In short, the service is terrible and unreliable. It is better to order from others
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3
1
October 4, 2024
We ordered a cabinet, came with missing parts, sent a request, as a result, we called back only 2 weeks later, they said that the return period had expired, so they could not replace the goods. They offered to look at the cost of individual items for the cabinet and buy them. Disgusting service. I don't advise anyone.
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3
July 28, 2024
I ordered bedside tables! The website says that they promised to bring them in a week! Then a week later and so 5 times! In the contact service, they told me that availability does not mean availability!! And no one knows exactly when they will arrive!
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3
1
November 29, 2024
They take money from people, for not high-quality goods, they are not responsible for anything, they do not bring a set,there is no time to order a lot of goods, there is half a shortage, then they will say that it was better to accept the goods, it is a pity that this happens in our country
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2
July 20, 2023
Hello. I ordered a closet for kindergarten. Everything was delivered on time, at all stages the communication was very polite and professional. The delivery was carried out by 2 young people, such nice young people, polite, helpful. Unfortunately, I am writing a review later than the delivery, sorry, I forgot the names of the deliverers. I am very grateful to them, they took the closet to the 2nd floor, to the group, took out the old closet for thanks.It's so nice when people can help just like that, out of the kindness of their hearts. Thanks to these young men and thanks to the management for the recruitment.
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3
5
April 3, 2024
The Huter MK 13000 motorblock was invented. Everything would be fine, but my omission is that within 3 days I checked its completeness externally due to lack of time. On about the eighth day, I purchased all the technical fluids and started the tillerblock. During the start and check of the back-and-forth movement, I tried to mute it by pressing the button on the handle - it did not stall when I pressed it. I turned it off by cutting off the fuel supply. After communicating with the service, you recognized this breakdown as a non-warranty case and requested repair of 30 rubles. There were no grounds for recognizing non-warranty, the act from the service was not provided, and after delivery, the warranty service cut off the coupon. Okay, I need to work - I paid for it. The couriers delivered the goods and during the on-site inspection of the goods, the courier started the tillerblock and "lost control" and drove into an obstacle in the garage, which caused the nipple on the wheel to come off and left traces on the concrete from grinding the wheels on the spot. I bought a new product and haven't used it for a month and I'm participating in some kind of quest.
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8
June 9, 2024
I ordered the cabinet in installments, the delivery was supposed to be 08.06.
The operator called the girl and said that the delivery would not be delayed and the order would be delivered on 09.06 in the morning.as a result, I called myself to clarify what time they would arrive, since they did not send an SMS in any way, to which the girl told me that the delivery would be on 10.06 from 10 to 15.00
There are no words for such a date, no one agreed
And this is not the first time
Linoleum for a month
They are not responsible at all and there are always some delays
I don't want to get involved anymore
There were a lot of complaints
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3
May 3, 2024
I will start my review by saying that I have already had a negative experience of buying goods in the 21st century store.
This time I decided to give the store a chance to correct my opinion about its work, and the price of the product (Logitech Pebble M350 mouse) was the lowest on the market. So it's decided! I'm buying!
Less than 10 days later, the left mouse button began to be pressed every other time, and sometimes even the third time. I read the reviews, realized that I was not the only one and decided to hand it back, returning the money. And that's where the problems started to show up.
To deliver the product under warranty, you can't just bring it, you need to fill out an application on the website, but that's not all, you need to wait for a specialist to call you and confirm the legitimacy of your application and allow you to come to the pick-up point (according to the specialist: "preferably to the one where you received the goods"). 04/27/2024 at the pick-up point, they refused to refund the money immediately, they drew up an acceptance certificate to send to the supplier for "diagnostics". They asked me to specify my requirements. I have indicated the termination of the contract and the refund. To my questions about why diagnostics, and not quality control, what deadlines, and so on. I didn't get any answers. All I was told was "wait"!
02.05.2024 without receiving a call, I wrote a question about the fate of my property in the chat of the site and a specialist in dealing with complaints called me back. To my question about the product, she explained the following: the product was delivered to the supplier only today, when there will be a check, she finds it difficult to tell me, approximately, they will dial me on 05/07/2024 and inform me more accurately. But wait, how is that, because according to the law, 7 days are allotted for quality control. But my interlocutor insisted on 14 days. Saying that it's okay if we miss the deadline, the company will pay a penalty of 1%. When I tried to explain to her that she was wrong, I heard one thing in response: "if you do not agree, you can write a written complaint and send it to the legal department." Well, then I demanded to be present at the quality check (by the way, when drawing up the acceptance certificate, the employee was obliged to notify me of the place and time of the inspection and of my right to attend it). The specialist took a time out and called me back with the phrase: "I gave your phone number to the service center, they will contact you and set a check time" I.e. without my consent, my personal data was transferred to third parties! I asked the supervisor to call me and ended this conversation. A few hours later, another specialist called me, who immediately said the following: "we asked the service center to delete your phone number," word for word, well, just like children. As if, if removed, there was no violation of the law…Another specialist said the following: they are waiting for me tomorrow at the importer's service center of DNA Trade LLC, although another company of the NWAO "ASBIS" was listed on the website and on the importer's sticker. In response to my comments on this matter, I again heard the familiar phrase: "if you do not agree, you can write a written complaint and send it to the legal department."
Well, there's nothing to do, I'm going to DNA trade LLC, where there was a great company, excellent service and professional workers (the only ray of sunshine in this story). The conclusion has been made – marriage!
A few hours later, I receive a message in Viber from the 21st century that a defect has been identified and a decision has been made to replace it, a link to some kind of test with a choice of another product is attached. Well, as it is, in the act and with the specialists it was about the termination of the contract of sale, but no, there is also a failure and I need to contact the specialists again and remind them of what I demand. Well, the cherry on the cake, since the purchase, the cost of the product has increased and to my question about the refund amount, I was given the answer "at the purchase price". Failure again, failure at every stage of the work. It seemed that there was no place for another blunder, but they continue. Only by insisting on his own, the specialist agrees to return the value of the goods to date.
On 05/03/2024, after receiving a refund to the card, the employee demanded to sign a receipt for my receipt of money, about the absence of claims against Triavist LLC, etc. This is just the height of amateurism. There are no simple words.
In the dry balance, upon the return of the little mouse:
Breaking the law at every stage!
Specialists in dealing with complaints do not know the rules and procedure for applying the Law on Consumer Protection.
They do not know how to work with customers, they are slightly away from the script and there are no answers, just silence into the phone.
There is no protection of personal data!
Filling in the information in the product cards is a fiction, as are the importer's stickers. I am completely misled.
I do not know what these problems are related to, but they are systematic. Business processes are not debugged, there is no training of specialists, scripts are either missing or outdated!
Dear management, please pay close attention to this situation, it is small, but very revealing! After all, I'm sure this is also present on more serious levels! These are huge financial and reputational losses.
Solve this problem! If you are unable to decide, hire me. It will be cheaper than the losses that your organization is suffering right now!
At the time of writing, when the contract is terminated, bonuses for this purchase continue to hang in your personal account…
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8
March 7, 2024
In early February 2024, I placed an order for the product on the website. The delivery was supposed to be on 02/16/2024. On the 15th, the operator called and informed that the delivery was postponed to the 23rd.
On the 22nd, the call again and again the postponement for technical reasons on 03/01/2024. To my question, what is the reason for the next postponement of delivery dates, the operator replied that the 21st century had nothing to do with it, it was all the supplier.
Wait, I'm ordering from where? ON THE WEBSITE!!!!
Who offers specific delivery dates? WEBSITE!!!
As a result, the operator offered three solutions to the problem: 1. wait 2. choose a similar product 3. change the supplier
I chose the third option and ordered exactly the same product, but from another supplier, the delivery time was indicated on 03/08/2024.
And lo and behold, on the 7th the operator calls and...... Again the transfer to 03/16/2024, again for technical reasons!!!!!!
Dear 21st century!!!! I never thought that I would leave such a negative review! You just don't leave a choice!!!!
Sheer disappointment!!!! It's not serious!!!!! For almost a month and a half to feed breakfast and blatantly lie!!!!!!
Let people know, let them think better before ordering something from you!!! I don't want anyone to go through what I had to go through!!!!
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9
March 11, 2024
I wanted to purchase a split system Mitsubishi Heavy Industries SRK35ZS-W/SRC35ZS-W with a price of 5160 rubles, because the price is not small, we decided to choose the payment in parts that the 21st century offers. When pre-calculating payments on the 21st century website, you can calculate a payment schedule without overpayments, which was quite acceptable to us (the first payment of 20% is 1032 rubles and 12 payments of 344 rubles). But when we started placing an order with payment in installments, we need to register on the 21vek.finance website with all personal data, subscription to the advertising newsletter, etc., there would be nothing, but the final calculation of payments was very much surprised already on the 21vek.finance website itself. It turned out that with the first payment of 20% - 1032 rubles, all other 12 payments will amount to 432.76 rubles, as a result, the total cost comes out to 6225 rubles. Honestly, I don't understand why mislead people and indicate one price on the 21st century website itself, offer payment in installments and even with the "no overpayments" option, and when placing an order, a loan with not a small overpayment is obtained!
Reviews on the site are published only those that are beneficial to them (only positive ones).
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9
February 26, 2024
I would put 0 stars if I could. Disgusting service!!! They handed over the pump under warranty, they said that it was not subject to warranty service due to damage to the wire. And now they haven't returned it for 1.5 months!!! I call them almost every day, the answer is the same: we will call you back tomorrow. No one calls back, no one knows where the pump is! They said once that they had been picked up from the service center and would call back in a couple of days, but no one has been calling for almost a week. I dialed it myself and it turned out that no one took anything and again no one can answer anything properly! I guess I'll have to go to court soon!!!
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8
April 30, 2024
We bought a dental irrigator. At the pick-up point, the employee stated that they do not unpack such things on the spot! It is necessary to check at home within three days. I found an incomplete package at home (there is no USB charging cable). We have made a request for a refund. Today is the third day so no one deigned to call! Yesterday we called there ourselves all day - to no avail. Wait for it.... That's horrible. I would not have taken it right away if I had seen on the spot that there was no charging cable. And now we need to call to return the incomplete goods to them.
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3