5 Element
532 reviews
January 31, 2023
On 23.11, an HP ENVY 13-ba1204nw laptop was purchased at the 5 Element store in Gomel at 97 Sovetskaya Street at the expense of a 2-year bank loan. On 12.01.2023, the laptop began to make strange noises, on 13.01.2023, they contacted the service specified in the warranty card in order to figure out what the problem was. They did not perform any manipulations with the computer themselves, because they understood that any interference with the laptop would cancel the one-year warranty on the laptop, for which they would have to pay for another 2 years. On 17.01.2023, we received a call from the service and were told that laptop repair does not fall under warranty, because THE BREAKDOWN is NOT FACTORY-MADE, BUT MECHANICAL INTERVENTION BY THIRD PARTIES! By the way, the breakdown was that the entire cooling system is being replaced, as one of the cooler mounts is broken. We were offered repairs at our own expense, but with the caveat that the part will be ordered by us and it will have to wait a month or more +, respectively, the repair itself. I remind you that the laptop was bought on credit and no one took off our monthly payment obligations! The answer from the store: "We looked at the day of purchase on the cameras, your laptop was working and we are not to blame for anything, figure it out for yourself." Great answer! During the day, we tried to find out on our own whether it was possible to repair a laptop in a short time in other equipment repair services and everything ended at the call stage with the words "Your laptop is new, the official representative does not supply components for your laptop to Belarus and Russia, order the part from China." The situation is like this:
1. The store in an official letter refuses to replace the product or refund it and money;
2. We can't fix the laptop either (only if you order components from China, the waiting time is from a month + the repair itself, in total, you won't be able to use the equipment for another 2 months);
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13
1
January 7
Самый худший магазин бытовой техники.
February 22, 2023
The store is normal, but there is one thing!
When I came to buy the goods ordered in advance on the Internet, there were no questions about the inspection and packaging! But when I went to pay for the goods, one cash register was working among the five!!! The rest of the horseradish knows what they were doing, only after the scandal they deigned to accept payment at the second checkout there was already a queue of 10 people!
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4
2
August 10, 2023
Fabulous staff, the choice of goods could have been better, pleasant discounts and installments, at the same level
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December 7, 2024
Large, comfortable, bright
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1
December 25, 2021
A good store, a large selection of household appliances, competent staff.
There are often promotions and discounts. There is a delivery in the city.
Convenient location.
But sometimes you come across low-quality goods.
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3
1
February 10, 2024
I bought a Holl harvester and am very unhappy, since it does not perform the function of a vegetable slicer.the service center does not consider this a marriage
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1
1
August 13, 2024
Overpriced, the service is disgusting, including the service, and the store itself is not thought out
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2
2
July 20, 2023
The store makes a decent mark-up on the product, and the quality of the product is not always good.
It is better to order in online stores. You will pay less for the same products and at the same time the same purchase conditions.
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3
2
November 28, 2024
A normal store, only prices?
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December 7, 2023
If any equipment is needed, it is always there. And in installments without a down payment...on any terms convenient for you
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3
May 31, 2022
The store is good, but the work of consultants leaves much to be desired. They came with a relative understanding of what we needed and left empty-handed, although they were determined to make a purchase... We wanted to buy a laptop, but we got a lapel-turn. To put it bluntly, the consultant began to push in what is beneficial to him, arguing that he is a person who understands this and blah blah. If we were properly presented with the product and explained everything well, which model and what is better, and not pressed right away... after all, the thing is expensive and you don't want to buy what is first slipped because some consultant said so. How do we know if she's better or not? You tell me normally and clearly! In short, I am once again convinced that you should not go into this store. I hope the management will take action, because with such an attitude to customers, the store will not last long. Not all buyers are fools who just want to buy what they slip!
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14
2
June 17, 2024
A good store. Comfortable. The staff is polite.
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1
July 26, 2024
A good store. Even the service department helped to sort out the order.
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November 30, 2022
Disgusting online store. On Saturday morning, they accepted the order and said that the delivery would be carried out on Sunday during the day.
Then they called back and reported that one position was not available. They were told that they would be taken without her. On Sunday, the goods did not arrive, they waited all day. Then some kind of sur. They called many times, each time other people report the same thing. On Monday, they promised that they would bring it on Tuesday. On Tuesday morning, they decided to give the goods away, but like all normal people, I'm at work. We called the support service and resolved the issue. An hour later, they called back again and offered delivery on Wednesday. Refused, ordered in the 21st century.
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5
3
August 27, 2022
Consultants are engaged in direct deception of customers, this lies in the fact that by purchasing one product they can deliver a completely different one, you can not trust any level of "specialist" in this store, check everything yourself, the store is interested in selling you non-liquid, and from buying a really worthwhile and quality-rated product with its reputation in the market, "specialists" of this The store is being dissuaded. My neighbor Tatyana Lvovna (honored Doctor, oncologist surgeon), an elderly 69-year-old man, turned to me for help when choosing a washing machine, I decided to buy her this car because she had no relatives left and the old car just flowed and could not be repaired. I made an order for the required model and described in detail to Tatyana Lvovna how easy it would be for her with this machine, how many possibilities it had and how quiet it was, and it seemed like it was delivered to this store. But Tatyana Lvovna wanted to go to this store without me, as she said, to ask what kind of orders there were for this machine, and it was just interesting to look at it already. And then the action begins. She
honestly admitted to the consultant that
she was not going to buy anything, but
just came to look at the already ordered machine, the consultant immediately calls the administrator (a girl with short black hair) who begins to dissuade her from buying this washing machine that I ordered, that they say why does she need so many functions and it is wiser to buy cheaper, in general, Tatyana Lvovna instead of free a good washing machine got a Chinese model of probably the most unsold machine, and even on credit for 3 years with a significant overpayment, of course . I told Tatyana Lvovna that they don't give installments and loans now specifically so that she wouldn't go there and agreed that I would buy this car for her, and then her birthday in October, I thought I'd say that it was a gift from me. But the administrator kindly enlightened grandma that you can take anything on credit, Tatyana Lvovna, as a decent person, could not ignore it and of course took this loan...I will pay all her expenses, of course, because I wanted it to be a gift and not a heavy burden. I'm just very offended that none of the entire team of these specialists wanted to remain a human being, or maybe there was nothing to stay there, but Tatyana Lvovna remained a human being, who, despite a modest pension, was willing to pay this unbearable loan just not to burden me with her worries. Thank you, the team, God grant that no one would do that to you, you marketing sharks, Maxim Batyrev, read it again even there is some kind of morality.
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8
1
February 8, 2023
Great store! Promotions are always present! Additionally, there is no point in making a warranty in the store! The phone has too expensive glass films, which I don't see any advantage in....62 rubles or something ..It's very expensive...if you consider that you can paste it for 6 rubles no worse!
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3
1
May 5, 2024
You can pick up all sorts of interesting things from here that you can buy on the Internet. 😁
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February 27
It's a contract, and when a marriage comes across
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December 8, 2023
Upon delivery, an expensive washing machine was smashed, in return they offered bonuses that would be enough for a frying pan. They refuse to resolve the issue. Avoid this store!
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2
2
December 9, 2024
A good selection of products.
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June 13, 2024
Well done.they help and advise on the choice of equipment
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1
April 28, 2023
If you want to match something to your requirements with the help of a consultant, you will not see it, you will be offered that the consultant is tied to a certain brand of product. The rest is ug... Well, you get it. The purpose of these employees is to earn money.. And that's all customer satisfaction in 3rd place
,
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5
1
December 6, 2022
I liked the approach to working with the customer. Everything is clear. Tips and recommendations are useful. Help with the purchase and registration at the level. I recommend
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3
2
August 1, 2022
A good store, pretty competent sellers. But it's always better to compare prices. Sometimes something is more expensive, but you can also take something much cheaper.
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3
1
December 15, 2022
The staff at the issue is good. But everyone needs professional development. They can be very slow. And young girls don't belong there. Overall, element 5 has always been good.
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4
1
May 31, 2024
Huge selection of equipment, good staff
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May 16, 2024
A very bad store, the radio is broken and there is no guarantee that no one will replace it
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2
2
August 26, 2023
A huge selection of goods. Good and fast service. I advise you to visit
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2
1
March 9
Well done! 5 points!
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July 4, 2022
A good store in the city center. I was choosing between 3 TV models . The consultants told , showed and helped to make a choice .
Motorists, keep in mind there is one-way traffic!
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3
1
June 19, 2022
My favorite home appliance store. You can always check the availability of goods on the website and order delivery to the nearest store of what is not currently in the store. There are often discounts and promotions that can be found on the mailing list.
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3
1
May 6, 2024
70 percent of the equipment was bought here! Everything works)))!!!
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November 28, 2022
The assortment is meager, beautiful and intelligent, knowledgeable sellers, especially in the TV department.
Excellent service!!!)
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4
1
June 27, 2022
A couple of days ago I came to pick up the goods (by the way, I want to note that there is a good assortment in the store and on the website, many goods can be profitably taken at still old prices) by online order: it immediately caught my eye-the staff is Absolutely indifferent to the buyer, well, except for consultants in dedicated sections.
Otherwise, I also wanted to consult and, if they convince me, then buy a phone for an upgrade and a couple of little things in the form of extensions and filters -but this did not happen.
At the checkout, two chattering girls (I'm sure they only chatted About How To Properly Lay Out the Goods and Increase Sales, 100% information) gave me an icy look and, looking as if through me, punched my online order through their teeth.
Horror. For a retailer of this level, there are a million questions about corporate ethics and behavior.
Because of such service and staff, I will not set foot here.
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4
1
November 26, 2024
The staff is excellent
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1
1
January 2, 2024
Although the parking lot is not small, it is difficult to find a place. And so in general everything is fine
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3
November 9, 2023
I bought LG 65 inches. The service is excellent. Excellent consultation.
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3
July 8, 2023
The range is large but the prices are not the most adequate. You can only buy if at promotional prices
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3
March 27
The usual network
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September 9, 2022
Most often, as in all stores of the brand, it is equipment for overprice, or China with a margin. Only promotional offers help out, which, sometimes, are quite profitable.
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3
October 26, 2022
A very good store. There are often various discount promotions. Friendly staff. I recommend.
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3
1
November 3, 2022
The store is good, there is one thing, but try to find a free specialist who will consult, and you have to run and look for an employee. Therefore, 4 stars.
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3
June 5, 2023
Pretty good service, polite treatment of customers. Help when needed, no obsession
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3
November 24, 2024
Great store
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November 22, 2023
There are a lot of good products, sellers are trying to help.
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January 30
Adequate sellers. We provided competent assistance
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May 16, 2022
A large selection of products, suitable promotions. The ability to pay in installments, a convenient and transparent bonus program. The service is not very intrusive.
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3
1
September 12, 2022
They force you to buy something you don't need.
09/12/12 I bought a phone, again they tried to impose all sorts of extras, they brought a sealed box, while they were paying, they opened it without my presence. I brought the receipt, they gave me to sign the warranty and that's it, they closed the box. They did not offer to check the product. With each visit to this store, the impression of the service and staff is getting worse. However, it's not much worse!!!
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5
December 27, 2023
Service. Normal. But they try. Push it. Different. Options. Which. Are standing. Moneys'
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2