5 Element
184 reviews
October 29
I would like to express my deep gratitude to Nikolai Nikolaevich for the professionalism, responsiveness and sensitivity shown in the process of assisting in the selection of household appliances. Thanks to this specialist in his field, we were able to easily choose an excellent washing machine, as well as a TV in the kitchen. And even they picked up a cool iron for us)) Thanks!!! Have good customers and great sales!
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October 16
I want to thank the store staff for their help! I couldn't decide for a long time, but the consultants were there until the end and explained all the nuances, helped me choose the optimal model according to my requirements and budget. The store has a pleasant atmosphere, the service is unobtrusive, which is important for me as a customer. It's nice when the customer is paid attention without convincing them to buy too much.
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November 12
The pleasant and helpful staff is ready to help in any situation. Any issue that arises is resolved quickly and flawlessly. We regularly buy everything for the house in this store.
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October 27
We bought a polaris vacuum cleaner in your store,a very cool model,easy and convenient to use,even a child can handle it,the consultants are always polite,helped with the choice,we recommend the 5th element to everyone
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October 18
Vacuum cleaner Polaris PVC 2003RI .
Having developed a powerful vacuum cleaner, they did not pay attention to the brush at all. It is possible to use a vacuum cleaner only on tiles and short-pile carpet. Having purchased this vacuum cleaner, we cannot fully use it. The brush does not move on the carpet and linoleum. The Polaris brand has completely discredited itself in our eyes
Review: The vacuum cleaner is useless for us. The loyalty service of the 5th Element refused to take it back, not seeing the problem that the buyer cannot use the product, and that their product is now an irritant, and does not benefit. Although we wanted to buy a vacuum cleaner from another manufacturer in their store. We also bought a Polaris steamer and had problems with it, so I had to take it off. And a couple of days earlier, the Tefal steamer bought in the same store had to be returned, since it did not work. So think for yourself!!! Hence the conclusion that the 5th Element DOES NOT CARE ABOUT ITS CUSTOMERS!!! I will never recommend this store to anyone!!!
A lot of time was lost and nerves were wasted!!! And in the rest there is a vacuum cleaner that cannot be fully used and a lot of negativity. I want the store administration to read this review and make a conclusion. And we will buy another vacuum cleaner, but in another store!
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October 2
02.10.2024 at about 20/00 We came purposefully to buy a certain model of TV, approached one consultant, he said that the TV was available, but we had to wait for the consultant from the TV section and left, 10 minutes passed, no one came up to us, caught a passing consultant and asked, he also came up, looked at the presence of a TV, he said that there was a TV and he had to wait for a consultant from the TV department, he would call him now, went somewhere, returned a couple of minutes later and said that a consultant from this department would come in 2 minutes, they stood for another 10 minutes, so no one came up to us, after which we left.
The consultants' completely indifferent attitude towards their clients. We came purposefully for a purchase, we knew the model and diagonal of the TV and in 30 minutes we were unable to issue it for purchase, as all the employees simply ignored us, instead of writing out a receipt for the purchase of a TV.
It's a complete disgrace, I won't come here to buy anymore. Work with your employees.
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1
October 19
A disgusting network of electrical engineering. We came to buy wired headphones for the phone, saw an attractive model, and called a consultant. An extremely unpleasant person: he answered rudely, as if he didn't care about a potential buyer at all. After payment, they were sent to the IT service to pick up their purchase. There, another unpleasant employee did not pay attention to the queue for 10 minutes, which wanted to pick up the goods. Only when he was openly asked to hand over the goods, in the same dissatisfied form as the consultant, handed over the purchase when providing the receipt. When asked to check the headphones before leaving the store, he said to wait again, because he had a lot of goods to check, but he was alone. And by the way, I was not allowed to check the product before buying, although we asked a consultant. When the goods were finally checked, the specialist did not notify about the warranty, still glancing sideways with displeasure. It was extremely unpleasant to buy headphones in this store. Also, the appearance of the headphone packaging itself: the consultant took out several identical headphone models at once and I saw that the packaging was whole and attractive. On the way out, I was handed a battered, torn box. Thanks to the staff of element 5 for spoiling the impression.
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October 17
The consultants were good, but the pick-up point was terrible, as were the cash registers. Once again, I have to order pickup at this store, and almost always it takes a long and painful time to receive the goods. So today I came, saw a huge queue at the pick-up point, went to the store so that there would be fewer people. There were fewer of them, I went to the pick-up point. There are a lot of people there, but only one can print the bill, and if he has gone somewhere, then the others can't do anything! Then the cash register. There are queues at the checkout too, everything is slow, not moving. The first time I stood there, I paid, the seller at the end of the payment said, "I hope you don't have an installment plan, and even more so not halva." I paid in halva, before that I clarified with everyone that everything was in order. She canceled the payment because she "didn't know how it went there." I still don't know if the payment has been canceled. I was sent to "take a walk for ten minutes so that there would definitely be different payments."
My children were already going crazy during this time. When I returned to the pick-up point, there was a queue, they couldn't print the invoice for me. The queue at the cash register did not move in principle. For 45 minutes I tried to pick up the goods that I ordered by pickup. This is just bullying and zero organization!
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3
October 14
The horror! Be prepared that you will not get your money back for defective goods! I bought a Polaris vacuum cleaner in the Fifth Element store located at 156 Prytytsky Str., Minsk. Three months later, the suction thrust disappeared, the vacuum cleaner body began to heat up strongly, immediately after it was turned on. The vacuum cleaner was handed over to the Fifth Element store. After returning the vacuum cleaner to the store, after reviewing the conclusion of the technical condition act, where it was indicated that it was in good working order, and all problems with its operation were related to a contaminated filter (although during the transfer of the goods for quality control, the vacuum cleaner filters were of course cleaned of dust and the seller of the store department who took the vacuum cleaner was warned about this, and they do not accept contaminated goods), of course, I categorically disagreed with the conclusion of the act, because the above-mentioned malfunctions were not eliminated, while the filters were for some reason contaminated. The re-delivery of the vacuum cleaner for repair was refused. I was also asked by the seller to deliver the vacuum cleaner independently to the service center specified in the act. I refused this offer because I am an old-age pensioner and it is difficult for me to carry a vacuum cleaner over long distances. I left the vacuum cleaner at the store clerk. I also express my indignation with the work of the service center, it seems that they did not do anything with the vacuum cleaner, they just sent an unsubscribe, I want to note that my friends had such problems with element 5. And put the reviews here written by the store employees themselves.
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September 4
It's a pity that you can't give minus 5 stars! The store probably collected its rating of 4.4 stars based on negative reviews of one star! I would not advise anyone to buy anything in the 5 element store chain.
I bought a NEW Atlant washing machine, it was delivered the next day late, the machine was in a package with a yellow ribbon and the text "checked". Couriers in a hurry gave me to sign the act of acceptance of the goods, barely had time to inspect only for external defects. After connecting to the network, it turned out that three functions do not work for the machine: delayed start, pre. Washing and soaking, I did not use the machine and did not connect it to water.after that, I immediately contacted element 5, informed the operator about my problem , he sent me to the number of the Atlant warranty workshop. I had to make changes to my plans and wait for the master to fix a NEW washing machine .The master advised me to change the part on the spot explaining that :You will not wait for the replacement of the product from the store , which in the best case, if it is replaced in two weeks ... and I could not wait any longer and so 5 days have passed since the day of purchase, I gave the go-ahead for a warranty repair case.While I'm writing this review, I started the first wash . Therefore, my impressions of the store and its goods are disgusting , because of the inconvenience caused, I will never buy element 5 in the store chain again and of course I will not advise anyone!
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3
July 28
I would like to express my gratitude to the seller Ilyin Evgeny for his skill and work with customers. I helped with the choice of a hair dryer, taking into account all the wishes and telling all about the quality and functionality of all products. I also want to wish this seller career advancement, good customers and high wages
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1
2
July 22
Never buy anything in the 5 element store chain! I bought and paid online in the online store for a fan, garbage bags in a vacuum cleaner and cartridges. There are only 3 items of the product! The store is not able to collect my order. I chose delivery on Friday, but the order was not collected and the delivery was postponed to Saturday. On Saturday, only the FAN was brought, and on Sunday the rest. The result is 3 spoiled days off. The fan was NOT brought NEW, not from a warehouse, but it is unclear from where. It CREAKS when turning!!! Plus it 's in oil ! The courier gave me a fan and left. There is no receipt or act of acceptance of the goods. The fan is disassembled. How SHOULD I CHECK ITS WORKING CONDITION?!? You need a screwdriver to assemble the product. OK, the fan is assembled, and then it creaks!!! What should I do with it, seisas?! The call center is overloaded!!! By the way, the call center said that it is NORMAL NOT TO GIVE THE CUSTOMER an ACCEPTANCE CERTIFICATE, receipts. TAX OFFICE, WHERE ARE YOU? WHERE IS MARCH? THE MOST IMPORTANT THING IS THAT YOU DON'T WRITE OR SPOIL THEIR COMPLAINT BOOK. THERE IS NO CUSTOMER ORIENTATION. TO BUY A FAN, wait for the order for 2 days, AFTER PAYING in advance, AND GET A MARRIAGE, WHICH, ACCORDING TO THE STORE, I MUST TAKE TO THE STORE FOR QUALITY CONTROL!!! AND WAIT AGAIN !!! Spend MONEY ON CALLS TO THE CALL CENTER AND ROUND-TRIP TAXIS! IF YOU VALUE MONEY AND TIME, THEN NEVER BUY ANYTHING HERE!!! Electrosila 21st century online is just not here!!!
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4
October 2
We asked for advice on choosing a Dreame brand cordless vacuum cleaner. I would like to express special gratitude to the representative of the Dreame brand, Ilyin Evgeny, for his professionalism in working with clients. I have not met such a competent, positive, trained specialist for a long time. I recommend it!
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1
November 9
The store is super. Thanks to the consultant Anatoly, we chose a super robot vacuum cleaner on cool installment terms. At the same time, polaris was advised. I didn't think it would turn out to be such a decent company. The PVCRDC G2 6002 model. This is called turned on and forgotten. Works like a god. Super, very satisfied.
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1
September 20
09/19/24 I ordered an aerogrill online, at the beginning of the tenth morning the operator of the 5th element contacted me, agreed on the date, time, address. The order was on 09/19/24 from 18:00-21:00. At 19:36, I called the delivery service on my own, where I was convinced that my order had been picked up and it was on the way, the courier dials in an hour, don't worry!!!! No call, no courier, no aerogrill!!!!! I tried to leave a request in advance, in order to avoid force majeure situations, but then they just scored on their client!!!! It is sad, sad and not pleasant to have such an attitude!!! So much for the fifth element, a reliable trading network, I used to think so.
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November 10
If you want to order something as a gift, and to have the thing brought to you in its original and unopened packaging, and the courier was the friendliest and most polite person, then you are NOT HERE! Some boors work, who will gladly open your product after making a purchase, remove all the films themselves, scatter garbage all over your apartment and also comment on your purchase. And the delivery will arrive to you not when the courier calls and warns, but it is unknown at what time, and he will not answer the calls either.
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1
August 22
The order was made on 08/20/24 for pickup, in the personal account information to pick up 22 from 10.00 to 20.00
Upon arrival at 16.30 at the store, the manager says that he will not arrive at all today. Is it really impossible to send an SMS notification that the product will not arrive today, so that the client does not waste his personal time and money on trips for orders. They have deteriorated very much, in the future, in order to order something, I will take into account personal experience and feedback from other customers. Buy in other stores
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2
July 2
Upon entering the store, exactly zero consultants came up. When asked to choose a charger, they said yes, fast charging, you can't check it with us, just buy it. After they knocked out the receipt, I unpacked the charger, but it was not fast charging, when asked why it was not fast, they said "I don't know, I need to buy it for 140, there are no other options," although I know perfectly well that there is. In the end, they just went to another candy bar and just stood talking
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3
2
August 15
We bought a dishwasher in installments, we also took an installation service for 130 rubles. We agreed with the installer that 1-2 days to warn that the service station can be installed, in fact only after 6 days it will be installed, I do not recommend this store, very low service !!! The dishwasher is simple !!! I am writing this review so that people would not be deceived and would not take additional services, terrible service!!!
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3
May 26
Nevertheless, I will leave a review about the 5 element store, because I am both outraged and surprised by the low level of warranty service. I state it clearly in chronological order.
In February 2024, I bought a Samsung Odyssey G7 LS32BG700EIXCI monitor in this store, at 156 Prytytsky Street. The monitor was issued on credit (leasing) with a repayment period of 1 year, plus the basic guarantee was purchased "Protection +" for two years - also on credit for 1 year. I will write about the advantages and disadvantages of the monitor in another message. It's only about the store itself. So everything was more or less normal until the beginning of May 2024, until the moment when the monitor stopped showing any picture (see photo).
And then it started:
05/03/2024 - the monitor was delivered under warranty to the service department of the 5 element store;
05/07/2024 - a call was received from the Samsung ACC and a specialist of the center was informed that a factory defect was found in the monitor, which was eliminated by replacing the defective part. When asked what was replaced in the monitor and what is the cost of replacement, the specialist of the Samsung ACC clearly answered: "The display has been replaced, the estimated cost of replacement is X 1000 rubles"; in addition, the specialist of the Samsung ACC noted that the center will issue all necessary documents and transfer the monitor back to element 5 at Prytytsky, 156;
08.05.2024 - I received a call from the service department of the 5 element store asking if my monitor had arrived from the Samsung ACC, to which the answer was received that it had not arrived, call back after May 9;
05/10/2024 - closer to 20:00, I called the service department of the 5 element store to ask if my monitor had arrived. The store's service department specialist answered this question: "Yes, I arrived, the estimated cost of repair was less than 30% of the cost of the monitor, you can pick up the monitor at the service department." This confused me extremely, because I already knew the amount of repair and, based on basic calculations, it amounted to 37% of the original cost of the monitor. This was immediately reported to the service department specialist in the conversation. To this fact, the store's service department specialist replied that he would sort it out;
05/11/2024 - in order to eliminate an error, I called Samsung ACC to verify the data on the repair of my monitor and the estimated cost of this repair. The data was fully confirmed - I was informed again that the display was replaced, the cost is the same X 1000 rubles;
05/12/2024 - I received a call from the 5 element store. The girl said that since I was supposedly very interested in the timing of the repair and return of my monitor, she instructed me to make a call and inform the following (attention!): "Since there is no necessary part to repair your monitor, the repair is delayed and will be completed only by 05/21/2024." To this, I informed the store's specialist that I received a call from the Samsung ACC and was informed that everything had already been repaired, the display had been replaced and the amount was X 1000 rubles, and also indicated that the specialist of the 5 element service department informed me on Friday (05/10/2024) that the monitor had already arrived from repair and you can come pick it up. The girl did not answer these facts, but said that it was necessary to wait for the end of the weekend, that is, 05/15/2024;
05/15/2024 - I received a call from element 5, in which I was informed that yes, indeed, the cost of repairs amounted to more than 30% of the initial cost of the monitor, so you can come and arrange the necessary papers for termination of contracts for a loan for the monitor and for protection +.
But that's not all! 05/16/2024 I went and got all the necessary documents. At the same time, if everything was generally clear with the credit for the monitor, then everything was confused with the credit for "Protection +": as it turned out, in order to get back the money for "Protection +", you need to go to the bank that issued the loan and get a certificate (which, by the way, is paid and costs 15 rubles or 18 rubles for urgency). Of course, no one from the 5th element warned me that it was necessary to take a certificate before going to the 5th element, although I previously made a call to the help desk of the 5th element store at number 275 and asked a very specific question: can I go for a refund for "Protection+", if the bank informed me that the loan was closed!? Therefore, I spent an additional 2.5 hours on an empty trip to element 5 (where I was informed about the need to take a certificate from the bank) and on a trip and getting a certificate from the bank.
In conclusion, I want to say that the work of the service department of element 5 is outrageous! I have never seen so much outright and undisguised lies and unprofessionalism among computer and office equipment stores! I have a very bad impression of the store and the work of its specialists during the warranty period.
A recommendation for those who buy expensive computer equipment / office equipment / televisions, etc. in this store. If a warranty event occurs, be sure to keep in touch with an authorized service center. Because it is obvious that the 5 element store can easily cheat and give you repaired equipment with a serious defect, the cost of fixing which is significantly higher than 30% of the total initial cost of all equipment.
I wish you all good shopping, but don't be fooled!!!
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5
September 10
The manager at Prytytsky is very cool, quickly solved the problem and the growing objections. The person is clearly working in his place. And here is the call center that provided me with non-direct information, hello.
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July 25
Guys, the delivery is just terrible! I bought a refrigerator for 5000 rubles. The delivery was postponed 3 times! As a result, they brought it, threw it where they wanted, and then you do as you want. "We've already started unpacking." :- they said. The mood is ruined, the impression is ruined!!
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1
April 13
In the 5 element store on Prytytsky street, we bought a wash vacuum cleaner.When we bought it, the consultant said that protection + would cover all breakdowns and malfunctions.A year later, our vacuum cleaner just started to fall apart.The water sprayer simply fell out during cleaning, the power of the vacuum cleaner dropped, the hose cracked, a piece of plastic fell off the handle, and in general, many questions appeared about the operation of the vacuum cleaner.We contacted the service.The vacuum cleaner was sent for diagnosis.After a while, they called us and said that they were not fixing these malfunctions, look for a workshop and fix it themselves.Then why did we buy this protection +.They don't repair anything according to it.The vacuum cleaner was packed from the service, and arrived in the same form, it was not even taken out.Yes, the store showed its face.Disgusting attitude towards customers.The quality of the equipment has dropped to a minimum.Accordingly, the vacuum cleaner is worth it, we do not use it.Never buy this product on this network.But only if.you want to shake your nerves.The store has become just disgusting.Where the purchased goods are of poor quality and still under warranty, which does not work, we do not know.They wrote to the book of complaints and a proposal.Our complaint was also ignored.It's a pity that you don't appreciate your customers.
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5
2
May 28
A cool home appliance store in a modern style. There are no questions about the service and assortment, everyone is friendly and responds promptly to customers. It was a pleasure to shop with you, thank you!
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2
August 10
If the last product is left on the shelf, and you do not want a new one from the shelf, order home delivery, not to the store's warehouse, waiting at least 30 minutes, but they still run like cockroaches back and forth and the product may still not show, the service did not like
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2
September 8
I haven't seen worse than this office, they write unsubscriptions to complaints, they don't care about the client after the purchase, they poke at each other, to throw off the problem, they don't even care, they don't even listen on the phone, just excuses by standards, don't go there anymore!!!This bottom is full!!!!
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March 28
Dear customers, purchase equipment in this store only if, in case of a breakdown, you have time and a strong nervous system to prove your case in court, because in this store you will initially be wrong! You will be constantly redirected to different operators by phone, the store will explain to you that a breakdown is normal and everyone has a certain percentage laid down by law for such cases)Also, the staff will easily deceive you out of the blue, as happened to me when a broken dishwasher was returned to me from repair and the answers to my questions and requests to clarify this situation stunned me, to put it mildly)They started telling me that they were just operators/sellers..and they cannot be responsible for someone, but for SOMEONE who may simply not be found.in general, I'm not me and the hut is not mine)After that, the comrades will tell you to contact the manufacturer, because they did not produce the equipment, they just sell it (the cherry on the cake). and again, calls, repairs, strangers at home, a broken car and a nervous system! I hope this review has helped you understand what will happen if you purchase equipment from this chain of stores (element 5) and it suddenly breaks down 2 weeks after use.
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4
4
June 20
So I bought a coffee machine in this terrible store 5 element on Prytytsky, 156 on May 31 and put it into repair on June 3. Sellers persistently insist on taking an additional guarantee. I do not recommend this store, especially the management, sellers.
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2
March 15
The review does not concern a specific store, but the operation of the network as a whole.
I am writing 2 reviews in a row at once, which have been under moderation for more than two days and are not published on the site 5element.by .
REVIEW NUMBER 1:
I've never written reviews before, but the situation forced me to. I ordered this TV as a birthday present. The main selection criterion was a solid foot-stand (as indicated in the photo and in the product description on the 5 element website). A TV with separate legs has arrived! 5 element, please do not just refer to the manufacturer in the future that he can change the type of product unilaterally, but carry out high-quality and detailed work with suppliers to notify you as a retail chain of any changes made to the product. It sounds ridiculous, such a large network, and the excuse is "the manufacturer did not notify". It means that your departments are not working well if the manufacturer can make changes to the design and you don't even know about it. I also expect that today you will correct the situation and deliver a similar product with a solid stand leg
REVIEW NUMBER 2 (continuation of the first one):
I am adding a review. I have already written one negative review today (it has been under moderation for about an hour) about the fact that the product did not match the description. After the management was connected, I managed to replace the TV on the same day (I remind you that it was a gift for others) and it cost nerves, because the consultant on the phone said that if I had made a request for delivery of the TV before 11.00 (I clarify that the product was delivered to me that did not match the description and did not the corresponding photo on the website is due to the fault of the 5 element at about 13.00), then they would have brought it to me today, and since it was about 14.00 at the time of the phone conversation, the store cannot do anything. As a result, we picked up a similar TV with a cast leg and it costs 28 rubles more. Okay, I paid the difference, but bring it today.
Result:
1. The TV was brought, but the screen was with a solid defect.
2. On my birthday, my mother was left without a gift.
3. The most negative impressions of the quality of the store's work
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4
August 23
The store is on fire! The prices are normal, the delivery is fast, and the staff does not hover, everything is relaxed. Respect!
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1
1
October 17
I HAVE NOT SEEN ANYTHING LIKE THIS IN this Chain of STORES, THEY TOOK A COLUMN UNDER WARRANTY FOR REPAIRS on Winners 9, THEY did NOT fix anything, they gave back the broken one so they did not fool me yet the store is not worth even one star
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February 19
I bought a robot vacuum cleaner at 5 Element on 156 Prytytsky Street, Minsk. They also offered to buy the "Protection +" service for the robot. The sales consultant persuaded very hard, eventually starved, paid the money, and in fact a year later it turned out that most of the information that came from the mouth of the seller turned out to be lies! Never be fooled by tricks to get extra money out of your wallet!
A year later, I handed over the robot vacuum cleaner for service at this store, although the robot worked perfectly and I was very pleased with it. As a result, two weeks later I received a completely ruined vacuum cleaner!
It turns out that I bought problems for my own money!
Do not complicate your life by buying "Protection +" in "5 Element", read the reviews carefully and have a good shopping in OTHER stores!
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5
March 11
I came to the store to choose a soundbar, as a result, I did not wait for the consultant, there were two consultants in the department who, judging by the conversation, were busy pushing extras to other customers, they were so actively promoting the additional guarantee that they forgot about their main task, helping the client choose the product. The store is very badly fucked up, the consultants apparently have the main income from the sale of extras. When I come to the store, I don't need anything except a specific product. Please give an answer to the review, I noticed that the organization does not give answers to bad reviews. Thanks
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4
December 9, 2023
I came to buy Marshall Major IV headphones.There were a lot of people, there were not enough consultants for everyone, some people with aggression called them and were unhappy, but the consultants would not break at all.These guys are real cyborgs, I didn't see a drop of anger at people from them, although I worked in the service sector myself and I understand how difficult it is)In general, the headphones were not on display, I asked the cons about their availability and there were some in stock, they were brought to me, they were already unpacked, I looked at them, turned them in my hands, they checked all QR and bar codes with the cons,the cons endured all my quibbles, and I bought these ears.The service is 5 out of 5.The staff were all cool and helpful, minus one there were a lot of people and everything was slow because of the workload.I also bought a logitech G102 mouse only at the Scala shopping center, so the guys didn't really move there)In general, I will shop on prytytsky!
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1
3
July 13
Terrible service!!!Terrible feedback!!!
Contacted and regretted! Anyone who values their time, I highly recommend paying attention to other resources of a similar orientation!
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July 12
We decided to buy a coffee machine
Thanks to consultant Victoria Smanzer!!! The best consultant we've ever met!!!
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September 16
A friend sent me to this store. I took out a TV on credit. They were issued quickly, everything was explained in an accessible way. Thanks to the cool consultant guy, he helped and quickly found the right model in stock. I picked it up myself.
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January 30
I wanted to buy a coffee grinder, I approached the consultant with a question about how I could buy the coffee grinder I had chosen, to which he replied that he did not know anything in this department, and sent me to another consultant. Another consultant communicated with the buyer, a queue of 3 people lined up nearby, after waiting for 20 minutes, the consultant also continued to communicate with the buyer without reacting to the queue. During the waiting time, I found the same coffee grinder for the 21st century cheaper and ordered it. Thank you, 5th element, for worrying about my budget, it's a pity that in such unpleasant ways.
I hope that at least the customer, who was given so much time, was satisfied with your service.
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4
April 19
They came for a hair dryer, waited 10 minutes, no one came up to us, it's easy to wait for a consultant!!! Thank you, at least they helped me pick up a phone for my mother as a gift, I don't remember how the guy was wrapped with a Huawei ribbon, got into the position and didn't force me to buy the most expensive phone, helped me choose for which many thanks, but they never bought a hair dryer...
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October 13
I would like to express my DEEP gratitude to the employee Evgeny Ilyin: he promptly helped to replace the order and advised on a new product (BOSH mixer). I got into our situation in detail (a birthday present the next day) and quickly found the optimal solution!
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May 30
This is not the first time I have come here to buy household appliances. Consultants are great fellows 👍
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May 31
I bought a phone. He asked me to put on a protective film. When they returned my phone, they said, "Well, the bubbles will pass." Less than a day later, she turned into something incomprehensible. I threw 69 rubles in the trash. I do not recommend giving "specialists" to glue a protective film on the phone. It is better to give it to professionals.
Also, when selling the phone, the seller "recommended" me to buy a charging unit, a good one… I asked how much it costs, they said it was inexpensive, 50 rubles, as a result, I bought everything in one fell swoop in a hurry, and already at home I found that the cost of the block was 109 rubles. I get the impression that I went not to a branded store with a strong brand, but to a tent in the radio market in the early 2000s. The impression is so-so.
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September 3, 2023
Отвратительный магазин!
Сегодня были с мужем, хотели купить лампочку Яндекс. Консультантов очень сложно было словить, тех что удавалось словить просто показывали рукой в пространство и говорили «там».
Тогда мы решили через телевизор-планшет оформить заказ, нам высветилось «ваш номер заказа такой-то подойдите к продавцу и покажите номер, она вам выдаст чек и произведение оплату на кассе»
Мы не нашли не одного свободного продавца, подошли к «выдаче товара» где девушка сказала что не может нам по этому номеру выдать товар. Зачем тогда вся эта процедура?
Когда мы сказали окей покажите нам где она сказала что не может.
После того как я затребовала книгу жалоб девушка поменяла свой стиль общения на более милый и услужливый. Сразу нашелся консультант который смог нас провести, выдать лампочку и оформить заказ.
5 элемент, поработайте с мотивацией своих продавцов, потому что сейчас они все абсолютно не заинтересованы продавать товары и зарабатывать деньги. Это просто кошмар, что только после скандала все начинают работать!
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July 4, 2023
Думал, что будет как и во всех магазинах, подходишь, смотришь что-то, к тебе обязательно подойдёт специально обученный человек и начнёт подсказывать, но нет. Решили купить смарт-часы, специально обученная девушка подошла, но она настолько не компетентно себя вела, характеристики товаров не знала, на наш выбор отреагировала не просто негативно, а было ощущение, что нас прямо спрашивают, чего мы сюда припёрлись? Фу? На вопрос, а чем эти отличаются от вот этих, мы с женой услышали только фу. На утверждение, что на официальном сайте 5 Элемента указаны другие характери, не те что вы озвучили, мы услышали утверждение, что там тоже могут ошибаться. Человек не просто не продвигает товар магазина, а намеренно провоцирует негативное отношение к магазину.
К кассирам вопросов нет, парень вежливый, активировал бонусную карту, молодец, а вот к персоналу в майках разных брендов, доверия больше нет.
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February 22, 2023
Когда-то это была действительно хорошая сеть с широким ассортиментом и неплохими ценами на некоторые товары и уровнем обслуживания. На сегодняшний день, увы, нет ничего из вышеперечисленного. Если к вам приходит покупатель за определённым товаром, при этом точно зная что он есть в наличии именно в этом магазине, не нужно пытаться всунуть ему аналог по цене в четыре раза дороже, при этом делая вид что данной позиции у вас отродясь не бывало. Про дождаться консультанта отдельная история, наверное скорее можно дождаться четвёртой линии минского метро.
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August 5, 2023
персонал отзывчивый и добрый. товар качественный. много разных фирм, скидки и акции присутствуют. расположение хорошее. но иногда бывают маленькие очереди по 2-3 человека
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September 18
The service is terrible, they expel every person, they are inadequate, I do not advise anyone to go to this store, they expel every person, believe me
See original · Русский
October 17, 2023
Terrible store. Consultants are clueless, they follow each other, they giggle. A year ago we bought a refrigerator. We asked the consultant to help us choose, so he stupidly walked along the rows with us and studied the characteristics pasted on the doors. I can read without it. And a month ago we bought a vegetable dryer. There is generally a fieria of stupidity. The consultant took the dryer out of the box, but there is no door on it, it was separately packed at the bottom of the box. I ask him where is the door? And he replies that she probably isn't in this model))). And funny and sad. The service is at zero. Either train your consultants, or drive them to the neck!
See original · Русский
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August 19
Serving a low level!The quality of the work is low, All the equipment was collected in the basement!
See original · Русский
February 27
Despite the well-organized TLF consultation service, the buyer still needs to be attentive to his (even the most absurd) task / problem with which he came to the store. More often, in stores, most consultants present their knowledge of the difference between VA/IPS matrices to the client like a cheat sheet, masterfully conduct the diagonal, simultaneously juggling pixels and finally all this is flavored with the juiciness of OLED technologies. It is clear that for the solemn transfer of an ordinary buyer to the cashier for a check, this is quite enough ...
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Faced with this approach in several stores of the chain, I was ready to refuse to buy, if not for the case – I was lucky in the 5-element in the shopping center on Kamennaya Hill. There I saw how one of the consultants helps the client with the choice (he does not "load" and shines with his knowledge, namely in MY WAY!). I decided to turn to him with a choice.
And since the task was non–standard: to buy 3in1 - to test in practice the expediency (in my case) of using a TV instead of a monitor: for work, for movies, and for games.
The technical "anamnesis" of the Internet and workplace conditions (0.8 - 2m) predicted 16:9 ~38" c OLED and >100 Hz. But the risk of lack of experience working close to a large screen (and not a dimensionless wallet) first prompted an experiment with budget models and other TTX. And here it was impossible to do without the help of a consultant on the spot, and without a test when buying.
So, the consultant (name is Vladislav) turned out to be, as they say, with a "twinkle in his eyes" to his business and work: he clarified everything, made his comments, shared his personal experience of switching to a larger monitor. Patiently allowed me to test (pre-downloaded tests on a laptop) the models brought by the delivery service to the store. When unpacking as much as 4 times (che-re Karl!!!) I unpacked and packed the boxes when selecting and testing a suitable model. And this is not counting the time spent checking the highlights of the matrix and searching for broken pixels. At the same time, Vladislav managed to serve other suitable customers without dumping them on colleagues. Here is such a store in the 5element network.
Result:
- savings = 2500 rubles. (without fear, I mercilessly use this "educational" trophy);
- warranty + a proven monitor without glare and broken pixels (not a cat in a bag, more precisely in a box),
- games = did not change PC settings (full immersion);
- movies and TV = as expected, everything is OK by default;
- work = removed additional monitors, graphs-I don't scroll through tables;
- health = I removed my glasses, I change the image scale depending on the distance (sitting / lying down).
Epicrisis and conclusions based on the results of the purchase:
1) Don't waste your precious time looking at pictures, photos and reviews. Believe me, "feel it alive" and make sure that this is your style – it will not work according to the pictures;
2) replacement for the online purchase of complex household appliances, if something did not suit you - that's another story. It is better to immediately contact the store and check everything on the spot.
3) do not hesitate to ask the seller/ consultant "stupid" questions. If you want an answer, you need to ask a question. And a good consultant is better than any couch theorist on the Internet (because your case is unique, isn't it?))).
Happy shopping!
See original · Русский
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