Air Serbia
129 reviews
September 18, 2024
Good in general, except the old lady at check-in in Sheremetyevo didn't know that my country doesn't need a schengen visa to enter Europe, and I really had to convince her that is indeed the case. She had to ask her phone voice assistant about it. Even though it could have easily given her a wrong answer. Then, she sent my carry-on bag to the luggage roll by mistake, without any tag. And also blamed me for it because I was "distracting her with my discussions", even though I was just explaining to her that I don't need a visa for schengen countries. It took some time but later the carry-on was retrieved, but that was a very bad experience and it lost me some time here, could have missed my flight because of it.
December 6, 2024
i boght two tickets for me and my baby for a transfer flught. they refused to ckeck us in made me to buy a new ticket made us collect the bagage atvthe stop and wait for connection for many hours as we could not get in to tje original flught. what horror and memory for my child and me. shame.
September 8, 2023
You are the worst avia company in the world. You were late, our flight was gone. You lost my luggage and sent group to the hotel without me. And now you are telling go to hotel by your own money. F Y
3
1
February 2, 2023
Disgusting Company!
My flight from Sarajevo to Belgrade on 01/07/2023 was canceled by the airline! The company provided a bus to Belgrade in return.
At the moment, the company's position is "Providing a bus is tantamount to air transport"!
Receiving monetary compensation or vouchers - denied!
Try to bypass the Fraudulent Company.
3
1
July 12, 2023
always late for 2-3-4 hours and never an apology or compensation. for the last 9 flights - 9 delays.
4
1
December 14, 2024
Very positive and friendly staff, delicious cookies (a pleasant treat for all passengers). Everything is perfectly organized: check-in without delay, luggage transportation is available - a huge relief and a free pronoun in the cabin.
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1
November 24, 2024
I often fly for work and have probably flown on all major air carriers. Air Serbia is my worst experience of my life. I flew from Amsterdam to Moscow with a transfer in Belgrade. In Moscow, I was waiting for a transfer to Kaliningrad with a new baggage check-in, etc., lasting an hour and thirty. The flight from Amsterdam took off with a delay of one hour and twenty minutes. I ran as fast as I could, miraculously managed to catch a flight to Moscow, but another surprise awaited me - the flight to Moscow was delayed for 45 minutes. We were delayed due to waiting for passengers from other flights, i.e. we all sat on the plane and waited for 10 passengers for 45 minutes. This is the first time I've seen this. As I understand it, passengers were waiting from Air Serbia flights, but they do not have transfers in Moscow, so this finished airline will still make it or not. Bottom line: we landed exactly an hour later (official data, by the way, is embellished), I was late for the flight to Kaliningrad, and Air Serbia refused to take responsibility for the missed flight. According to the support service operator, being late up to three hours is not being late at all, spending the night in Moscow, buying new tickets and, of course, lost time. I wish you a speedy bankruptcy.
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2
1
December 9, 2024
We flew with this airline on 11/27/2024 on the route St. Petersburg-Belgrade-Barcelona. We managed to buy tickets for six months under the promotion, 36 tons for two with luggage for the entire route, which can be said - almost "thank you". I can't say anything bad at all, the flights took off without delay, the luggage arrived safely, and our suitcase was given out one of the first, the planes are new and clean, the flight attendants are positive and courteous. On the St. Petersburg-Belgrade flight, there was a lot of space between the seats (2 palms fit in front of the knees). They gave me drinking water and something like a sandwich (I refused). I liked everything.
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1
September 8, 2024
My husband and I have been flying with this airline for the last few years.
The flight from Sheremetyevo was delayed for an hour, but this is rather the norm for this airline, so we were not surprised. We didn't really care, we were flying to Serbia, but for transit passengers, of course, it's terrible.Therefore, if someone decides to fly through AirSerbia transit, it is better to put delays in the trip.
There is no online registration from Russia, I was honestly warned about this at the representative office when buying tickets, and from Belgrade you can register online. We stood at the check-in at Sheremetyevo for a very long time, 1.5 hours.:(The suitcase from the hand luggage was taken into the luggage, explaining that there was not enough space on the plane.
Everything was standard on the plane. Water, juice and a sandwich were offered.
The toilet is clean, there is water, paper too.
We flew back from Belgrade without delay, there was no queue at the check-in desk, and the suitcase from the hand luggage was also taken into the luggage.
Water, juice and a sandwich were offered on board. A nice bonus was the Russian-speaking captain, who told us which countries we were flying over and about their landscape.
Of course, you can criticize this airline as much as you like for sky-high ticket prices, flight delays, and much more. But because there is no other way to get to Serbia directly in 2-3 hours, we have to put up with this and will fly with this airline for now.
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3
July 17, 2024
I categorically do not recommend using this airline
expensive tickets
lack of service
systematic flight delays
rudeness on the part of the staff
extremely low English level of all staff with whom I had to contact
We flew on July 11 on the Milan-Belgrade-St. Petersburg route
The flight from Milan was delayed for 4 hours, as a result, we did not have time for the transfer, although the flight from Belgrade to St. Petersburg was also delayed that day, only for 3 hours. As a result, at the time of landing the plane from Milan, the plane was taking off to St. Petersburg, why not wait a little longer? but no.
As a result, we are rescheduled for the next evening by another airline with accommodation up to that point in the Serbia hotel.
A day of lost time, which, of course, no one will reimburse.
The process of passenger accommodation and transfer was very poorly organized, in total it took 4 hours.
At each stage, airline employees mistreated passengers who, against their will, but for their considerable money, were held hostage by this company.
No compassion or regret was expressed, nor were apologies offered.
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14
6
August 9, 2024
I highly recommend flying with this airline. Everything is beautiful only in the plan. In reality, there are constant flight delays, leading to delays in transfers. As a result, in just one trip, we spent 15 hours at Belgrade airport while waiting for the next flight. And on the way back, there was another delay, and the luggage was not transferred. The quality of customer service for the employees responsible for solving these problems is zero.
UPD. The luggage was returned on the 6th day. All suitcases were opened with a screwdriver, apparently, despite the presence of TSA locks. As a result, one broken lock on the suitcase. Thank God, nothing seems to be missing, it seems...
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9
1
December 25, 2024
We were planning a trip to Belgrade with my husband, and the choice fell on a direct flight from Moscow to AirSerbia. The price tag was high, but we decided to pay for our comfort and a 3-hour one-way flight. Only after buying expensive tickets (it cost 2,400€ for two round trips) I decided to read the reviews and was horrified: overbooking, constant delays, loss / damage regarding luggage, boorish attitude of flight attendants, "tired" sides, inability to check in in Moscow, etc. All this made us anxious before the flight, we couldn't believe that for such money it could be like this. We decided to share an honest review after the trip.
In short, we seem to have gotten lucky 😅
Flight there: everything was on time, the seats at the check-in desk were good, they even offered free of charge at the emergency exit (more legroom), but since I'm in position, I'm not supposed to. The luggage arrived safely, everything was received quickly. The flight was comfortable, although the plane was small and not the newest. The flight attendants were polite.
Return flight: online check-in (it's a pity that free seats are a random choice of the system, but we were lucky and we were sitting next to each other), a 1.5-hour delay in departure, because due to heavy snowfall, we waited a long time for the return from snow and icing. After that, the flight was quiet, and we quickly received a whole bag at Sheremetyevo.
Bottom line: yes, for that kind of money, I would like newer planes and better food (they gave me incomprehensible sandwiches and a small bottle of water each, but coffee / tea / snacks could be purchased for a fee, which is strange considering, again, the cost of tickets), but the reality is that. But a direct three-hour flight, if not greatly delayed. So you can fly, but without waiting and be prepared that such a price tag is only for a fast direct flight.
By the way, one of the advantages: if you suddenly entered incorrect data (name, date of birth, passport) when buying tickets, then they will be changed for you free of charge and promptly through support (e-mail). For most vehicles, this is a paid service.
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October 21, 2024
I felt "overbooking" for the first time! Tickets were purchased in advance - from Moscow to Belgrade. I was late, but I flew to Belgrade without any "adventures". But at the check-in on departure from Belgrade, I came across a new term ((( to be honest, I was shocked ... I didn't want to stay in the city - I was fed up with the Balkans!!! Not to fly through Istanbul - as the representatives of the company talked about. After a long ordeal (it seems to me that the girls - representatives of the company - intentionally mock passengers in everything they can!!! That's the truth!) We were transferred to the next flight. During the flight, it turned out that there were a lot of empty seats in the cabin!! As a result, I read reviews about flights to Russia - I think this is not the right company, even with all the minimal choice! Really arrogant and sophisticated! My (judging by the reviews) is not the only value judgment.
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August 23, 2024
Do not buy tickets from this wonderful airline! Yesterday (07/20/2024) I flew from Sheremetyevo via Belgrade to Tivat. There is no electronic registration. From Moscow, despite the fact that there was a single ticket, they gave a boarding pass only to Belgrade, then they said I would get it in Belgrade, there was an hour delay in the flight, but there were not very friendly young ladies at the check-in desk, but they said they had to take me to Tivat. Right at the boarding gate, I saw an unpleasant case when three people were filmed who already had boarding passes, but they were removed because of overbooking. Upon arrival, I ran to reissue the boarding pass, which in one place they said to wait for some colleague, then they decided to take care of us anyway, at that time our flight to Tivat flew away, and a replacement was offered only 2 days later, and there were many 20 people before Tivat, even more, considering that they write about them in relation to overbooking, it is unlikely that the plane was sent without 20 people. As a result, I bought a ticket for the evening to Podgorica for my money, I need to spend the day at the airport after a sleepless night, since there is not even a luggage room at this wonderful airport to leave my bag and take a walk. The luggage, by the way, of my friends in misfortune, left in Belgrade, i.e. they were not even going to send it to Tivat. Here is such an adventure for 120 thousand rubles. I will describe the way back later =) I add a review a month later. Fortunately, I returned to Moscow on those flights that I bought with a ticket, but none took off on time, and they all seemed to be on time, but from Tivat with a delay of 30 minutes, from Belgrade by 40. By the way, I don't know what this is about, but I was able to register electronically for the return flight. After a while, I wrote a complaint on the airline's website, regarding my wonderful flight on 20.07, to be honest, I did not expect anything from this airline, but today 39,600 rubles came to the Russian bank card, as compensation for the claim, unexpectedly, but pleasantly. I don't know why this particular amount is calculated. As a result, write complaints, well, fly this airline only if absolutely necessary, and it's better not to choose it even then, your nerves and vacation time are more expensive.
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4
1
October 22, 2024
I flew twice - the flight was delayed twice. Not for long, but nevertheless. The plane from Moscow was an A319. Very tired. There is already an A320 from Belgrade, newer. People from joint tickets are seated in different parts of the salon. I won't say that intentionally, but it can happen. The choice of seats is paid, even with online registration. There is no online registration from Moscow. During the flight, they were fed sandwiches and a bottle of water. The sandwiches were not heated. Cold ones. When departing from Belgrade to Moscow, after passing through customs and inspection, get ready to queue in the boarding room. There is a re-inspection and after that the queue for boarding the plane itself. The room is small. There are only rows of seats and a toilet in it, and this despite the fact that the airport itself is simply huge. In general, to summarize, there seems to be nothing frankly bad to say about the airline, but there is nothing good either.
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July 23, 2024
The flight was delayed for 2 hours in Moscow. I had a transfer in Belgrade to Budapest for 1.5 hours. I missed the flight. They gave me a ticket for the flight in 4.5 hours, which was delayed for 2 hours. And all these delays without warning. No water, no food voucher. One day of rest is just down the drain. I was supposed to arrive at the hotel at 10 a.m. And I arrived at 6 p.m. In addition, the ticket was without re-registration and without baggage collection. As a result, I had to pick up my luggage and go through passport control again.Just the worst airlines. I booked a return ticket with them, but I will cancel it. It's just hell!
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6
July 20, 2024
The worst airline. I don't understand how they work with such monstrously poor service and boorish staff at all.
Tickets Moscow-Belgrade-Moscow were purchased. The tickets were bought by the employer, two colleagues and I were flying on a business trip to shoot a movie. The trouble started in Moscow. There were 7 people in the queue in front of us. But the staff at the counters were so stupid that the queue reached us after an hour and a half. There were two more counters nearby, where people were already outraged, who did not understand why the registration of one passenger takes 10-15 minutes.
Then it turned out that they had overbooking and I was randomly among the "lucky ones" who might not fly if there were no empty seats. Tickets, I note, cost 1,500 euros.
We were able to persuade a representative of the company to give me a ticket with a seat.
The flight took off with a big delay - an hour and a half. On boarding, passengers who were late for connecting flights appealed to the conscience of the staff. No one apologized to them.
The flight back was just disgusting. At Belgrade Airport, no one cares about passengers at all. Check-in started 2.5 hours before departure (for an international flight!). I was on the overbooking list again. No arguments, requests and arguments that if I did not get on the flight, then further filming would be disrupted, plus there would be financial losses, did not help. The employee said that he was just an airport employee, that he had no contact with the airline and refused to invite the manager.
Moreover, he refused to accept my luggage (paid for), so my colleague had to buy an extra seat and check in my luggage as his own. This greedy company makes good money on such tricks.
Then there were humiliations for my own 1.5 thousand euros. At first, I and three of the same sufferers had to stand victoriously at the second control, which was already before boarding. It turned out that these three, on the contrary, were forced to hand over their hand luggage. The girl at the counter didn't explain much. We stood at the control for an hour. After that, we were allowed to go to the gate. But even there I had to stand at the counter on bird rights until everyone had passed. As a result, we were allowed on the flight. And we did not suffer the fate of those poor people who just sleep in bundles on the floor at Belgrade airport.
What interesting things have turned out. There is no business class on the plane. But they sell the first three rows as a business, putting 2 people each instead of three - this is on an overbooking flight, please note. In addition, a family of four people passed in front of me, who bought 6 seats at the emergency exit in order to fly comfortably (even the staff at the counters later discussed that for an overbooking flight these were some super dumb airline decisions). If you get into overbooking, you automatically become a second-class person, everyone wanted to spit on you, no one explains anything to you, you just stand everywhere with a humiliated look for your own fifteen hundred euros, you are not offered a chair - everyone is allowed into the gate, where there are chairs, and you stand on your feet for an hour counters in an empty hallway.
On the plane, flight attendants hang out in a crowd at the so-called business class, ignoring other passengers. When you try to get their attention, they talk rudely, do not smile, there is zero etiquette. There are no blankets, they are given only to the first three rows. To the question "Can I get a plaid?", the stewardess replied sharply: "Of course not," and ran to the front rows.
The flight took off two hours late (we were on the plane for an hour).
And yes, there are a million reviews on all travel forums that the airline is constantly losing luggage. People are wondering where the lost luggage goes, which they can't return for months. I think we've found him. Hundreds of lost suitcases were seen in the arrivals area at Belgrade airport. They just stand in heaps.
Fortunately, my suitcase arrived, but it was soaked through. Moreover, there were some dirty black streaks on the things.
In general, take care of your nerves and do not fly with this vile company.
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8
1
September 7, 2024
I made a promise to write a review)
We were flying St. Petersburg - Belgrade - Paris. The docking takes 50 minutes. After reading reviews about overbooking, flight delays, and baggage loss, I was worried so much that I just couldn't sleep properly.
We arrived at Pulkovo airport in 3 hours, check-in started in 2.5 hours, everything is fast enough. We bought seats in advance, purchased a fast truck at Belgrade airport, priority luggage (as a result, business class tags were hung on our luggage).
The flight from St. Petersburg is delayed for 30 minutes and then I realize that's it) we got there and we have to sit in Belgrade for 10 hours before the next flight to Paris. My husband and my child slept through the entire flight, but I couldn't even relax.
As a result, the flight arrives in Belgrade not 30 minutes later, but 20 minutes later, and I understand that there is a chance (mmmaaalentkits) that we will make it. I was just buying a row closer to the exit.
And then we start running))
It was a horror) I point this piece of paper in everyone's face at the inspection that we have a fast truck, at passport control too (although there are a lot of late people there too, but it's important to think only about yourself).
After the passport check, we run to our exit, at some point I realize that neither I nor the child can run anymore. My husband ran to beg us to wait)
And yes!! As a result, we waited for all the latecomers! And even the luggage arrived in Paris!
So thanks to Air Serbia!
Will I still fly them? Yes!!
But I will take more docking, I was so nervous that I couldn't come to my senses for a long time.
And yes, the flight attendants are as polite as possible, I did not notice any rudeness. The planes are comfortable, there is a lot of legroom. It's okay!
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5
2
August 13, 2024
Tickets were bought from Moscow to Lyon, with a connection in Belgrade. The first flight was delayed for 3 hours, the second one left without us. 80% of passengers missed their next connecting flight. We were offered to fly the next day via Frankfurt to Lyon (that is, another + 1 transfer), the next day. I had to buy tickets from another airline on the spot and fly on my own. They refused to return the money.
Return flight Milan-Belgrade-Moscow in 4 days. They were detained for 1.5 hours again. Accordingly, the plane to Moscow left again without us 5 minutes after our arrival in Belgrade. Despite the fact that the next flight to Moscow is in 8 hours, there are no seats for it!!! We are being sent to Moscow with a transfer in Istanbul!!!!
There are just no words. How this company still exists.
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4
1
December 24, 2024
The airline left a very bad impression of itself when it didn't want to board a flight in 2022, explaining overbooking. At the same time, the flight was a connecting flight. The vacation was questionable. With great difficulty, I managed to get a seat on the plane, but I didn't want to deal with her anymore. Exactly the same story happened to a friend in 2023. They simply refused to put her on the flight, explaining that there were no seats, although they even bought a seat. As a result, she managed to leave only a day later. I don't know, maybe something has changed between them now. But for that kind of money, I have to endure so many problems. The company just brazenly took advantage of the situation that it was easy to get to Europe through them.
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October 3, 2024
I put 2 stars and not one because after all, when my flight Milan - Belgrade was delayed, the second board Belgrade - Moscow waited for us, the flight of the plane was to Moscow , therefore it is logical. But the most interesting thing about this company is that I bought business class, but on the flight I was actually informed that it was not there, it was simply missing on this plane :))) and recommended to write a letter about the refund of the difference in money. Upon arrival in Moscow in April 2023, I started doing this. It's been 1.5 years, they haven't returned the money to me and they won't return it :) this is such an airline. Don't buy business class from them
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1
August 1, 2024
The Moscow-Rome flight is not punctual
I'm sitting on the plane at the docking in Belgrade, waiting for the third hour, i.e. I don't have time to catch the plane with another airline.
In Moscow, there was also a delay of 40 minutes, in Belgrade, one person works at the transit desk, of course, no one will be able to keep up.
The second employee stupidly stands next to her and tells how to stand and breathe in line instead of helping to register transit passengers. I understand that the Serbs, in order for the entire plane to be packed, make a long queue at the counter to wait for other planes that fly to Belgorod. I will never FLY with this airline again.
I was led for 6 hours on the way, in fact all 10, for this money 10 could have been flown by another airline, less problematic.
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3
November 23, 2024
The ticket price absolutely does not correspond to the quality of service, and most importantly, the responsibility of the airline. Flight delays not caused by weather conditions, loss of luggage, damage to luggage and theft of personal items from luggage.
After the flight on 11/16/24 we received our luggage a few days later. Good quality Samsonite and Travellite suitcases were damaged by vandals who knocked the locks off the suitcases with hammers. By damaging the zippers and the zipper runners.
Upon delivery, the suitcase weighed 23 kg, upon receipt in Sheremetyevo, a weight of 20.3 kg was recorded. The secret is simple- some of the things were stolen. There were no acts on opening suitcases, removing locks, removing things!
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1
July 23, 2024
NEVER buy tickets from this airline if you read that everything was fine for someone-this is extremely rare, almost impossible!!!
6.06 I flew from St. Petersburg to Rome, the plane took off an hour later from St. Petersburg, no one waited for us in Belgrade-they rebooked the flight the very next day 13:30!!!!!!!
Today, my sister is flying from St. Petersburg to Vienna, the Serbian plane took off from St. Petersburg 3.5 hours late!!!!!!!!!!!
And of course, the next connecting morning flight has already left!!!!!!
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4
1
December 21, 2024
The flight attendant tried to get the 2 carry-on bags to be removed under her feet, they saw that they were fully seated and they did not know if the suitcases would fit. Well, the question is, what does it have to do with me, why, first of all, should I suffer because I chose carry-on bags instead of a suitcase, and secondly, why did you first launch only those with carry-on bags? It's good that another adequate flight attendant got caught and removed one bag. Then the first one returned and handed back the bag. I do not recommend the worst airlines and the prices are huge for such conditions.
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1
October 25, 2024
After reading the comments, I thought what an extreme awaits me, but it turned out to be much more pleasant, not a single flight was delayed and I did not experience any problems with luggage, the people and staff were very polite and kind. The only thing I can say is that the cabin itself is quite old and it will be a bit heavy for long flights.
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2
October 7, 2024
Of my three flights with this airline, none are scheduled. They will definitely delay something, there is a high probability of losing the connection due to the delay. The last time the delay to the final destination was supposed to be 36 hours. I had to buy a ticket from another airline on my own to reduce the travel time. We must pay tribute, the cost was later compensated.
According to the schedule, this is the shortest route to Europe. In fact, it is the longest, thorniest, and most expensive.
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1
October 17, 2024
I bought a return ticket to Belgrade Venice with departure on July 18, 2024. The trip was canceled . I canceled it in advance and issued a refund. Today is the middle of October. There is no money. There are unsubscriptions for claims. Moreover, the information is different. According to the airline's rules, the refund is within 45 days. It's been almost 4 months. This is the first time I have encountered such an absurd situation. I do not recommend the airline.
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October 25, 2024
The flight went well. I flew Istanbul - Belgrade, Belgrade - Istanbul flights.
They gave me water and cookies.
On the Belgrade - Istanbul flight, the plane was not cleaned, and individual packages for passengers were not updated. This spoiled the overall impression.
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August 4, 2024
After reading negative reviews about this vehicle, we were ready for anything, but we were lucky , we flew to Belgrade , there were no delays there and back, about 30 minutes , taking into account the landing, they were invisible , they provide a bottle of water and a sandwich, you can buy hot for extra money , the Russian crew does not talking
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3
1
December 19, 2024
We were taken off the flight, returned back, thanks, at the expense of the company. They promised that the luggage was on board, but they didn't even load it, they didn't put new tags on it. At the lost baggage point at the airport, they cannot send an official request to the company due to the fact that they did not check in our luggage as promised. We stayed in Serbia for 2 nights and 2 days, now we are sitting in Milan for the night and the morning has come. And there is no end in sight. It's disgusting, there's not even a star to put on
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1
August 7, 2024
The worst airline, we flew Budapest-Belgrade-Moscow in June 24. The flight was delayed, which is why we missed the flight to Moscow, we were given tickets for the next flight with departure in a day. According to my claim for the delay, compensation was appointed, but so far the money has not been paid. The service is terrible, I do not recommend flying them. Ruined the whole vacation experience.
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3
1
September 18, 2024
In general, everything is fine, but when departing from Pulkovo via Belgrade to Tivat, be prepared that you will not be given a second boarding pass, but you will have to look for it in Belgrade at the counter where two airline employees will shout your names and hand them out an hour before departure.
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1
May 30, 2024
For the third time, the system rejects a correct objective honest review of the disgusting service for a lot of money from Serbian airlines. Departures are postponed for more than three hours without explanation. Registration on the site is difficult, paid services are imposed. If you use two sleeves, for example, Moscow- Belgrade and Belgrade-Rome, then tickets and boarding passes are not issued by the same company until the end of the journey. Having arrived in Belgrade, but following on, everyone needs to stand at the same air Serbia counter, there will be both international and domestic flights together. The queue is for more than two or three hours, but one lazy worker. You can't leave here, there will be passport control behind you, and security checks ahead. Everything at the company's home airport is extremely poorly thought out and organized. There is very little space for passengers, a couple of cafes with incredible prices. The cost of the ticket itself was 450 euros, i.e. 45 000 rubles. For such a lot of money, it was impossible even to perform a flight in the selected time interval when ordering and paying. It took two hours to receive the second boarding pass, which cannot be issued electronically. I do not recommend it to anyone.
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9
1
September 23, 2024
I flew with this airline Moscow-Belgrade-Frankfurt. The suitcase was left in Belgrade… I've been waiting for the third day. Nothing is clear. I read the reviews and realized that this is the norm for them. Tickets are super expensive! I wished a hundred times that I had flown through Turkey. I wanted to save time and now… And the company doesn't even read reviews here. No apologies.
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October 25, 2024
The accuracy of the schedule of the brothers is lame, two flights - two delays of 1 hour. For the first time, because of this, I did not fit into the transfer to Amsterdam, but I was given a voucher for the luxurious Crown Plaza hotel with a transfer on their bus.
In general, I recommend the airline when traveling to Europe, there are fewer problems than through Turkey.
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July 13, 2024
Disgusting! Unreasonably high prices, they charge for every extra 400-500 grams, there is no support for passengers with young children, flights are delayed. In general, if it is possible to fly with another airline, it is better to use another option
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3
1
November 6, 2024
The most terrible company! Cancels flights when he wants to, and lets people down!!! My mom couldn't fly, so they sold her seat, which was bought by us! Just shameless!!!! What a hell!!!! I do not recommend it. The staff on the plane is very rude! I asked to go to the bathroom and no one let me in.
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November 16, 2024
An airline with very expensive tickets, but very leisurely flights. Tardiness is the norm. However, we must be fair - they paid compensation for the long delay on the way almost without question.
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August 15, 2024
A terrible airline in transit, as in the market, they intend to do everything so that people would be late for the flight, not only that the plane was delayed for an hour.I've never seen such trash before.the worst airline would not have given more than one star.
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3
1
December 2, 2024
I always fly to Serbia only with this airline. That year, due to the sudden snowfall, they were delayed for exactly 2 hours, which was critical in my situation at that time. But in general, I AM VERY HAPPY. Soft landings, takeoffs. Everything is very comfortable
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1
December 1, 2024
Flight delay is not a reason to blame the company.But the fact that in 2-3 hours and on the direct it is worth a lot.And then take a look at the countries they fly to.With the condition that the Serbs did not support the sanctions, this is just a gift of fate
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2
May 13, 2024
I communicated with this airline via email airserbia.psarussia@aviareps.com (Russian representative office). I was interested in flying with animals, there were many questions. After reading the reviews on Yandex, I thought I was writing into the void and no one would answer me. However, surprisingly, they responded very promptly and to the point. The first time, the answer came literally within 5 minutes. The second time I wrote at 10 pm, in the morning at 9.00 the answer was already in my mail.
I am writing a review specifically to the support service, because we eventually chose another airline for the flight. Nevertheless, the communication with Air Serbia left a pleasant impression.
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October 19, 2024
The most terrible airlines! We flew from Moscow to Madrid, and there was a transfer in Belgrade. Sheremetyevo Airport issued boarding passes only to Belgrade, they said that we would receive the next flight in Belgrade. Upon arrival, it turned out that our boarding passes had not been issued, because there were no seats on the plane. How many years have I been flying, this is the first time I've encountered this!
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November 26, 2024
The airline is good if everything is smooth! If you have a connection or they cancel the flight, the trash begins! No one talks, money for canceled flights is not refunded, they avoid communicating with the client in every possible way!!!
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July 2, 2024
I flew to Belgrade with this airline for the new year in January 2024, I have never experienced such negative emotions from the attitude towards me as a passenger, dependent in a certain sense on the decency of this company, although I have flown a lot!!!! Flights both there and back were delayed. On the return trip, they forced me to send hand luggage, a small suitcase, which I received soaked through upon arrival in Moscow - the things in the suitcase were wet. And if there was an objective reason and the captain apologized for the delay and explained its reason, then the flight back was delayed without explaining any reasons, the Russians were taken to some separate room, taking away the water bought in duty free and kept us there for more than 2 hours, there were no toilets!!! When the landing finally began, there was no water in the plane and the toilet - there was nothing to wash your hands with!! And there were no towels! The captain of the ship did not consider it necessary to apologize for such a long delay and provide her with an explanation! And all this despite the fact that the airline has determined the price of its tickets, to put it mildly, not objective!! If possible, it is better to fly with a transfer and other airlines. The Serbian airline does not care about its passengers!!
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December 29, 2024
The worst airline. There are no flights without delays. Moreover, if you delayed the flight yourself, you are offered tickets in 1-2 days. Never take a short transfer , or better yet , just never take it .
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December 26, 2023
In November and December, there was a flight on the Kazan-Belgrade - Amsterdam route and back. Everything was fine: with minimal delays, very attentive and helpful staff, a soft landing in bad weather. I wish you all a Happy New Year! Good luck and prosperity to Serbia and their airline!
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October 6, 2024
I had to take a return ticket with the Serbs, as the shameful Armenian fly one simply canceled the flight. The cost without luggage is 67 thousand one way, of course much more expensive, but the fastest option. The transfer in 50 minutes was confusing, especially considering the flight delay of an hour. But upon arrival, 20 minutes later we were at the new gate, where they were waiting for us. Everything is fast and convenient, despite the inspection before boarding. From Milan to Belgrade by airbus 319. With cookies and water). There is already a sandwich from Belgrade to Moscow). In both cases, it's a funny business with a curtain and almost the same interior layout. There is no Wi-Fi, as well as other entertainment. The flight attendants are still cute. And the chairs are terrible, rigid and practically do not recline. My back goes numb at the moment. Nevertheless, for the sake of a quick flight, you can be patient.
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December 22, 2023
If you have a lot of free time, you are not in a hurry and have a good financial cushion, then feel free to choose this airline!
The Podgorica-Belgrade-Istanbul-Moscow route.
Our evening flight from Podgorica was cancelled at the last moment. The reason is there is no plane!!! New tickets for the morning flight of the next day were automatically sent to the e-mail. However, the new morning flight also did not take place on time, the plane took off with a severe delay. As a result, Air Serbia twice disrupted the transfer to Istanbul. The scheduled arrival time at Istanbul Airport is 22.09 at 03:20 a.m.; the actual time is 22.09 at 18:20 p.m. Due to the negligence of Air Serbia, our tickets for a transfer in Istanbul for a flight from Pobeda Airlines were also burned twice, and the transfer from Moscow to our hometown was canceled without compensation. The amount of damage amounted to a six-digit figure in rubles.
Compensation 1. for the cancellation; 2. for the delay of the flight, Air Serbia refused to pay.
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