TokiNY
349 reviews
December 4
We often go to lunch with colleagues at Tokini on Independence, 47. A great place for lunch, unobtrusive interior, pleasant atmosphere and music. The staff is just wonderful, and your 1+1 promotion is cool! Thank you for the job and the delicious food!
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December 3
A cool place in the city center with delicious fry rolls! Crispy breading on the outside, juicy and mouthwatering on the inside! A lot of delicious sauces, awesome Los Angeles sauce is suitable for fry rolls, I always take it!
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July 18
June 16, visited Tokini.
The place is clean, the air conditioner was turned on at our request, the order was accepted promptly.
But the food and the serving were very upsetting.
The picture on the menu and in reality are different dishes.
They ordered hot rolls, they brought them warmed up and smeared on a box.
No matter how shameful it is to humiliate your own work, you need to feel proud of your work. You have already received so many negative reviews! Such a disgrace!
For example, I am attaching pictures from the menu and what was brought to us.
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1
December 12
The most gorgeous rolls are in Tokini!!! I've been ordering here since 2020, and I've never been let down) the couriers are friendly, the call center is friendly and they cook just like fingers! ♥️♥️♥️♥️♥️ I often come here for Independence, 47 and get high from the atmosphere and delicious food!
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October 17
I really love TokiNY food, but every time I order, there are some problems. The sauce was not added, additional ingredients were not added, but the last situation changed the opinion of the restaurant in general:
An order was made to the office for several people, there were two salads in the order - one with shrimp, one with chicken, but two salads with chicken arrived. A colleague who ordered a salad with shrimp does not eat chicken, when contacting the restaurant they said they would be contacted in the near future, and the next day they gave an answer: Appeals are considered for 3-5 days. She asked me to contact you as soon as possible. What should I do with the salad for 3-5 days?
I am very disappointed and I am not sure that I will go to this restaurant again, I am very sorry.
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1
July 26
Terrible service, ordered sets for lunch, the waiting time for delivery was 1.5 hours, as a result, we waited 2 hours and 13 minutes, called 2 times, we were fed promises that they would give information to the administrator, and that upon arrival the courier would call back, so no one called, lunch was brought, we open, there is not enough set from lunch, the same sets, the composition is different, someone was not informed of the meat, someone of the salad, as a result, they called the support service, to which we were told that they would give the information to the administrator ... as a result, the administrator did not contact more than once, one person was left hungry, the money was not returned, the mood was spoiled
NEVER ORDER HERE IN YOUR LIFE!!!
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2
July 26
We made an order for 6 people, drove for more than 2 hours, dialed, found out with Anastasia's manager, she said twice that she would figure it out, and that the courier would contact, he did not contact. The food was brought, and the result on the 6th was not delivered to one, the chicken dishes were without meat. We are hungry, we are calling for the third time to solve the problem, as usual we were told that we would pass the information to the administrator, we will check and contact you (apparently we did not control it before). As a result, no one contacted, the money was paid, but a person remained without food, and another person got meat dishes without meat. Apparently, the company is not aimed at the client, they don't care!
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June 28
We ordered a set of the day for dinner with our daughter at a very attractive price. And we not only had a very satisfying and delicious dinner, but also had breakfast with them the next day!) thanks
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October 28
Ordered takeaway sweets 47.All the products are fresh and it was very tasty. I recommend it to everyone. The staff is polite and the room is clean and cozy)))
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May 12
An amazing place, with a pleasant interior. The food is not only delicious, but everything is laid out beautifully, neatly. Polite girls on shift. It's a wonderful place, I'll come more than once and bring my friends.🖤
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1
August 25
I ordered a set of 37 pieces for delivery today.
Of the advantages:
They were brought promptly, even earlier, the courier is polite, which is not always found everywhere.
The sushi itself is delicious
Of the cons
Not enough napkins
Bad twist, some arrived broken up, wrote on Instagram, promised to come back, but so far nothing
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2
June 25
Very cool sushi. We ordered delivery, they were delivered promptly, on time, still warm (those that should have been warm). Delicious, fresh, they save it on ingredients. It is better to take a normal set in a Token and pay normal money than to be smothered with promotional items at some discount.
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October 17
Delivery is 40 minutes late!!! And this is lunch, not evening and traffic jams.
It is difficult to objectively assess the quality of cold food. The set went to the trash for 35 rubles. I do not recommend it!!!
After posting a comment, I was asked to leave a contact number by e-mail. They called, asked what kind of review she left, said they would contact her during the day and silence. Customer orientation is as low as it can be..... Actually, as well as the quality of service!!!
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October 28
This place has become my favorite for dinners! We order different dishes every time, and we have never been disappointed. I especially liked their special offers. I will definitely come back again!
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February 10
It's a nice place, I won't say that it's very neat, the design of the room can be confusing. It's good to just sit and eat, but definitely not for dates and other important meetings. The food is very tasty, for me personally, this place is among the top optimal rolls in terms of price, taste and service capabilities: there is delivery with coverage throughout the city, they cook quickly, as well as the opportunity to order 4 rolls, it's sooo convenient to try something and not get too upset if you don't like it, or just enjoy different flavors so that they don't have time to get bored.
A great place to have a delicious meal, I recommend it!
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1
May 17
Fast, and delicious! A cozy atmosphere in the institution itself, which is supported by pleasant music, beautiful and responsive staff. The rolls look beautiful and appetizing.
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2
June 26
I ordered rolls on 26.06.
Firstly, they arrived in a not very presentable form, but that's okay, it could have been difficult to deliver, there were zero questions at all to the courier, but some of the rolls seemed to be overdue, just disgusting to the taste, some rotten, fuuu, I had to throw everything away.
Very unpleasant! The evening is ruined...
thank you! You have a negative client.
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March 1
We ordered rolls, we liked them very much. The cooks are just fire. The service helped to make a choice. They are very friendly, and the girls are very cute :)
A quiet, peaceful and cozy place.I advise everyone :)
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1
March 29
Thanks to Tokini for the fast delivery and excellent service! We often order from you, everything is always at the highest level, the courier arrives on time, the sushi is fresh and delicious, the price is budget. There are no complaints.
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1
October 9
It was the first time after the renovation work on independence 47) It is very beautiful and cozy inside. I advise everyone to go there!
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November 8
Good afternoon! I would like to leave a review about a very unpleasant moment!
We ordered delivery, noodles and sushi.
We were surprised by very small portions of noodles. Putting it on the scales, we made sure that at least 10% of the portion is missing!
And in padtai , the beef turned out to have an unpleasant smell 😠
Photos are attached!
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April 14
We ordered food delivery for the holiday, rented an entertainment space from 20-23, at 20:16 we placed an order through the Tokiny app, almost immediately called back on the order, duplicated the order completely, everything is super. We clarified by phone that the order will be ready in an hour, fine, we are waiting, nothing portends trouble. At 20:56 we received a message that the order is ready and expect delivery, 10-15 minutes from the pick-up point to us. Next message: your order will be delivered at 21:33, but in fact it was delivered at 22:26. What is it called?!
They did not warn about such a delay, 0 reactions from the institution, there are no appliances, although they ordered 3 pieces of forks and chopsticks. Guys, take a closer look at the orders, many customers are counting on you, and they want adequate service and punctuality on your part, the most unpleasant situation. Don't set foot here anymore
1 star for the fact that the courier apologized for being late when issuing the order, at least the person does not care
P.S. They extended the entertainment space for 1 hour, because in 20-30 we would not have had time to eat and pack our things
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November 29
Very tasty rolls at a nice price! There is also a large selection of hot dishes. Tom Yam is simply divine🥰 Thank you!
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October 23
Wow! We are very pleased with the visit! Thanks to the employees! Always tasty and high-quality!❤️🔥
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June 19
I would like institutions and companies in Minsk to read reviews and improve their service based on them.
Guys, only in Minsk you can order dries and sticks and soy sauce do not go to them by default. Are you laughing? Yes, you already include this in the price of the meal and put such basic things together with the order.
When ordering sushi, you just don't even think that you should order the dishes and sauce separately, since in the rest of the world it is included in the order by default!
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2
February 8
We ordered food from you for the first time. We really liked it, everything is great! The rolls are just huge, delicious and fresh) The wok is simply amazing😋The customer orientation is immediately visible! I think you have found new regular customers in the person of us)
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July 12
We ordered delivery.They have deteriorated very much. They used to be delicious. There are a minimum of fish and this is even good, it is tasteless at all. The curd cheese is sour, and the rolls themselves are frankly tasteless. The sauce could have saved the situation, but they forgot to put it in. I do not recommend it.
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1
June 6
We called to order a set at 22:20, the girl first asked for the address, then said she would call back in a minute, called back and said that the order could not be accepted, because it enters the yellow zone :) although, according to the terms of delivery to the yellow zone, the time is simply longer and delivery from 40 rubles is carried out, as it is written on the website, if you believe this. considering that the opening hours are until 00:45. When asked if I could talk to the administrator, she said that she did not know where her "superiors" were, it was very funny, the girl's voice had the task of "coming up with an excuse in a second." Obviously, the guys just didn't want to accept the order and it was easier to "get out of it." Customer loyalty is "at the highest level")) I recommend working on it! And of course, I will not advise anyone of my friends. Although we ordered sushi from you before and there were no questions, but this case closed the road to you forever.
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May 31, 2023
We ordered sushi and rolls, soup. We waited exactly 40 minutes, as indicated. The samples are fresh, I liked everything. Ordered to take away. It's packed perfectly, the soup is very tasty.
Special thanks for the fact that the only ones who went to the meeting and agreed to fulfill the order with post-payment when ordering through Yandex. food. We were using Russian payment cards.
We express our good faith.
PS For the morse =) the cute girl at the checkout will understand.
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4
March 14
We celebrate every holiday with Tokini! New sets are being made for the holidays, we are happy to try them! It is very convenient that you can pre-order and receive the order by the right time. As for the quality, everything is fresh, looks appetizing and very tasty!
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March 13
Delicious. Available. Quickly.
Customer focus is 100 out of 100.
They always call to check if everything was specified correctly in the order. Yesterday we ordered Pad Thai, and the operator offered us an additional portion of shrimp to add. It's just gorgeous!
Order delicious and inexpensive food, and most importantly, made with a soul!)
Be sure you will be satisfied.
Tokini to the very heart)
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August 20, 2023
The cuisine is wonderful, I'm surprised that sushi can be so delicious. The staff is very polite and caring. The establishment itself has comfortable tables for two, sofas for a small company and a large corner sofa for a large company. Even in the hot season, the place is comfortable. It is also worth noting the pleasant design of the establishment.
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3
December 21
An absolutely unjustified price for rolls, we took a set, 5 types of rolls. All for one taste, 70 rubles price. It's just terrible. An absolute disappointment. You could have put -10 would have.
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April 7
It's a very nice atmosphere. The order is not made for long. I tried sushi for the first time and was satisfied. I am amused by the interesting names of the sets, by the way, the choice of which is great)
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1
May 19
I am very disappointed in the quality of the products.
The "I'm in shock" set was ordered yesterday
The chicken is as weird as possible , as if you were just eating cotton wool . Everything is kind of bland , as if it was not the first freshness .
I was not satisfied , I did not finish even half of the positions from the set .
There were no questions about the dishes before , but yesterday it was a complete shock .
I also ask you to pay attention to couriers who do not even greet and behave arrogantly .
Your couriers are the face of your establishment, for people who order delivery .
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1
December 3
Very juicy!very gently!
It is impossible to stop and I want more!
We will definitely come back and order at home!
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April 14
We ordered delivery to Komarovka in karaoke, from TokiNY we were very close. They promised to deliver it within an hour. As a result, we were 2 hours late, the food was cold and tasteless, we forgot to put the chopsticks that were in the order. The karaoke was paid for at 3 o'clock, and the order was delivered 30 minutes before the end of the karaoke time. We didn't get any pleasure from both the delivery and the food. The birthday is ruined, and the courier waved off with the words "do you want me to hug you?". We used the services of this institution for the first and last time. We do not advise anyone to contact this institution if you do not want to be framed!!!
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1
October 31
The most delicious sushi in town! The price corresponds to the quality. the fish is fresh, the rice is what you need. The appearance is like a picture, never disappointed.
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July 11
Today at 11:44 we placed an order in the application, the waiting time was indicated ~ 50 minutes. After a while, the admin called back and said that the delivery should be waited for an hour and a half. After almost two hours, we started calling and asking where the courier was, the girl answered on the phone, yes, the courier is late, wait for them to call you back, 15 minutes later they started calling again themselves and suddenly there was a bad connection and they couldn't hear me all five calls, and there they already brought the order.As a result, the order was delivered after 2 hours and 10 minutes.
Needless to say, the food arrived cold, the sushi stuck together, but that's still half the trouble. The udon with chicken was burnt, the taste of burning was indescribable, as was the aroma. When you order delivery for 60 rubles, you want to get delicious and high-quality food, not burnt vegetables with a burning smell. I have been ordering you since the opening of the first point and the quality is getting worse and worse.
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1
June 15
Very tasty Ramen. When I came here for the first time completely by accident, I got to the promotion - when buying one dish, the second as a gift. I took udon with me for my daughter. It was very pleasant for me and my daughter.
But the most important thing is that it is very tasty.
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February 16
A great place, a large selection of delicious dishes and hot drinks. The service is fast and high-quality, and the good mood of the administrator makes you smile ☺️
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July 31
The food is delicious. But the ala delivery takes away the star. Maybe two. We really waited for the food as in the pictures on the site - in plates, but they brought it in boxes. My appetite disappeared immediately. But it was very tasty. The second point. The child will be bored. There is no children's corner inside (the score is between 3 and 4. You can and should order food, but there is no point in going to a cafe at all.
P.S. If you add a busybord for children or a box with pencils and coloring sheets, I will add a point! And if there are real plates and attentive waiters, then you can put five stars.
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November 16
We picked up the pickup from the red one, everything was delicious and beautiful, thank you very much!!!)
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December 1, 2023
I'm putting a STAKE in your "work". I made a pick-up order for the set via the app and chose the time option by which you can pick up the order. When approaching the pick-up point, I decided to go into the application and saw "the order was canceled", I tried to call the operator for 5 minutes to find out what was the matter, to which they answered "they couldn't reach you", but no one called me at all, there were no missed calls!!!! It seems to me that someone was just too lazy to prepare an order. I spent my time on all this nonsense, and I also remained without an order and proposed solutions to this ugly situation. Terribly upset and upset by this attitude. Absolutely all desire to make orders in this institution has disappeared. Disgusting!!!!!!!
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4
October 26
The most delicious sushi! It was delivered quickly! Everything is neatly packed. I recommend it!✌️
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February 6
I really like this restaurant, I've been to it with friends more than once. Everything about him is great. Both the kitchen and the interior and the service. You will definitely visit - you will not regret it.
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December 27, 2023
It is not a fact that this particular point was carrying the delivery. Anyway, their network: They made an order for delivery at 19:47. Silence at 21:40. I call the operator, she politely said that she would figure it out and call back - she did not call back. At 22:04, a call from the courier - go out and pick it up. And I'm not proud, but we're already watching a movie in our pajamas, and I'm very late! She refused to come out. The courier hung up, came, dissatisfied, gave the order neither *hello* nor *goodbye*. The service is top class. The cherry on the cake were shrimp rolls, their representative is in the photo, there were about 4 out of 8 of them. In general, it was delicious, but they promised delivery in 1h10m, and the evil courier arrived in 2h23m.
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June 6
I'm shocked, I felt Spanish shame for these sushi. I ordered it for the doctor, to celebrate with my beloved. I regret that I did not take a picture to show here at least how many fish there are, or rather its absence, I think the sushi from hypermarkets is even awesome from arrogance. The photos in the menu and the reality do not match. It feels like I ate rice with different sauces.
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1
March 8
Everything was very tasty, pleasant staff, cozy atmosphere. A large selection of dishes. We will definitely come here again)
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December 21
The rolls are tasteless, I'll never go to this place again, never buy rolls for that kind of money, the price of the set is 20 rubles, and it also sucks.
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