Maps · Dubai · Management companies

Kupibilet

1230 reviews

24 hours

Dubai Internet City Building 14, Dubai Internet City Buildings, Al Safouh Second, Jumeirah, Dubai

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Dubai Internet City Building 14, Dubai Internet City Buildings, Al Safouh Second, Jumeirah, Dubai

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Динда Нур Аулиа Септиани

Level 4 Local Expert

I will have a flight in 17th March 2026, airlines canceled my ticket yesterday and your response is so freakin’ slow! Chat with AI? Are you joking? I can’t even communicate with you, there’s no reply for the last email, also your website so freakin’ trash! You waste my time, I don’t trust you any more and will tell all of my friend to not choosing your service cause it’s really poor!

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Ирина

Level 13 Local Expert

We bought tickets through them Moscow -Bahrain-Milan. During our proposed trip, there was a commotion in the Middle East. Within a month, the company notified about the flight cancellation, sent clear instructions on how to make a refund, the chat is working fine, the operators are responding clearly. It was announced that the issue would be considered for 15 days, then a refund. As a result, the refund was approved the next day, and the money was returned the next day in full for the ticket price, except for the service fee of the Buy Ticket company. Many thanks to the company's staff for their prompt work, I was very afraid, as many wrote that the money was not being refunded, they were dragging it out, and they offered to replace the flight at a later date, which was unacceptable for many, including us.

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Vitaly S

Level 23 Local Expert

I bought tickets here for the first and last time. Two weeks before the trip, the flight had to be canceled due to the passenger's illness. I wrote to support, and for two weeks support never responded. As a result, I dealt with a foreign airline on my own, they refused me, and I had to make a paid refund with the loss of money from the ticket price. The airline returned the money to Kupibilet, but they did not get in touch. A few days later, I wrote a negative review and the support immediately responded, two days before departure. They said they were ready to make a refund, but the amount was two times less than the amount sent by the airline. In other words, they decided to earn money from the ticket refund, arguing this with the exchange rate, service fee, and so on. The resume is like this. There is no support. There is no help in solving the issues. If you need to return your ticket, you will not be able to do so, or you will receive several times less than the stated refund amount. I do not recommend it!

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