Kupibilet

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Светлана Казакова

Level 3 Local Expert

Many thanks to Elizaveta Kainova and Regina Burova, employees of the Kupibilet aggregator. They persistently and patiently fought with the Vueling carrier, supported me and gave me hope. It took three months to get the money back for the flight canceled by the carrier. I was already losing hope, but the girls wouldn't let me get discouraged. I have used Cupibilet services before, I have never been disappointed, and I will continue to use this aggregator...

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Ирина

Level 13 Local Expert

We bought tickets through them Moscow -Bahrain-Milan. During our proposed trip, there was a commotion in the Middle East. Within a month, the company notified about the flight cancellation, sent clear instructions on how to make a refund, the chat is working fine, the operators are responding clearly. It was announced that the issue would be considered for 15 days, then a refund. As a result, the refund was approved the next day, and the money was returned the next day in full for the ticket price, except for the service fee of the Buy Ticket company. Many thanks to the company's staff for their prompt work, I was very afraid, as many wrote that the money was not being refunded, they were dragging it out, and they offered to replace the flight at a later date, which was unacceptable for many, including us.

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Надежда Тыхеева

Level 2 Local Expert

I would like to express my deep gratitude to the Cupibilet service and especially to specialist Elena Batorova for her professionalism, patience and attentive attitude to clients. I had a difficult situation with the forced return of air tickets due to illness. Throughout the entire process, Elena was in touch, explained in detail what documents needed to be provided, helped me understand all the requirements of the airlines and accompanied my appeal to the very end. Despite the fact that the documents had to be finalized several times according to the requirements of the airlines, I always received clear explanations and felt that they really wanted to bring my appeal to a positive result, and not just give a formal answer. As a result, the refund was fully approved, and I am sincerely grateful for your help, support and human attitude. It is very pleasant to have such responsive and competent staff behind the service. Thanks to Elena and the entire Cupibilet team! I will definitely use your service again and will be happy to recommend it to others.

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Сергей Соколов

Level 2 Local Expert

Hello, I want to write an honest review about the kupibilet website. My flight from Astana to Omsk was canceled on 22.07. due to a drone attack on the Omsk refinery. They canceled on 06.07 and the flight on 22.07. No one warned me (neither the airline nor the ticket) .No text messages, no phone calls. Nothing.Tishina found out from his wife two days before the flight. (And it was canceled on 06.07). No chat or phone communication (there is no hotline phone) no . What to do is unknown. On the airline's website, alternative: through Petropavlovsk and then by bus to Omsk. But you need to register it where you bought the tickets. There is no connection with cupibilet. Choose the name yourself. The idol is not involved (the tickets were sold and that's it. Next is your problem) . But that's not all. Money still available (refund) no . There is no connection. What to do is unknown. It's been 20 days since the flights were canceled. I wanted to write a review on CUPIBILET's website, but they only skip custom reviews. Negative ones are blocked. Conclusion: I myself will no longer buy tickets on the KUPIBILET website and I do not advise others, because in case of unforeseen situations there will be no help, which is the most important thing when traveling. Think carefully before buying tickets on this website.

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юлия к.

Level 4 Local Expert

I used to use the service a lot....disappointed... my flight was canceled, it's good that the airline sent me a cancellation letter and changed my flight without any problems... the cubib chat in the mobile application did not work, the chat was working from the computer, but the bot answered there, which itself came up with the questions. they answered my email a day later, when I had already changed the ticket on my own, while they charged more than 500 rubles for informing me about the changes (of course, no one refunded the money) and on the day of departure they sent me an alert: like it's time to pack, don't be late... for a flight that has already been canceled 10 days ago

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Andrey Mykhaylov

Level 4 Local Expert

There was a bug in the UI on the company's website, which caused the data to be sent incorrectly, then I had to fix it at my own expense in the airline. There is also NO way to contact support - there is no email in the contacts, you cannot write in the chat - only a choice from the options provided (which are not suitable for my request). I will never use the services of this service and I do not recommend using another one.

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Татьяна С.

Level 7 Local Expert

Quick and clear registration, they helped with the return and prompted for help.

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Мария В

Level 9 Local Expert

We bought tickets Yekaterinburg - Tashkent, the company Centrum air. One ticket cost 18417.18, a total of 2 tickets were purchased. We chose a tariff where it was indicated that a refund is possible, but for money. There was no provision for a free refund. And the cost of the refund, as they did not try to find it, they could not (apparently they were hiding it on purpose). A day later, we simply stopped finding this flight in the schedule. We decided that we didn't want to take any chances and it would be better to take a normal ticket that wouldn't disappear, wouldn't be rescheduled, etc. We decided to hand over the tickets. Making a refund. Again, it is written that there will be a fine, but what is not written. Well, we decided that it is unlikely that the cost of the refund will be more than 1/4 of the ticket price.… How wrong we were. The airline withheld 9944.16 rubles. Then the "buy a ticket" service decided that he also deserves money and withdrew another 1386.00 rubles. They charged less for the registration of tickets I consider the very fact of hiding the cost of fines by the "buy a ticket" service to be a special measure for profit. I am specially attaching screenshots that this flight is no longer reflected on the "buy a ticket" website and on the company's website too

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Ангелина Павлова

Level 3 Local Expert

The disgusting cupibilet situation is repeated more than once! Then the money is being ripped off for additional services , including them automatically ! Then the baggage will be misled ! This time it's much worse, I paid for online registration, but they couldn't register! They returned the money , but it didn 't get any easier . I had to change my plans and leave for the airport 4 hours earlier to check in at the airport! I wish I had bought a ticket from another company! The mood is ruined for the whole flight!

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Михаил

Level 9 Local Expert

Tickets are refunded for several months (I still haven't received the money) Either they don't respond to requests, or they don't respond properly. There is no normal chat and there is no call center I was unable to change tickets due to Emirates airline changing the flight time of one of the segments. Emirates offered to contact buy a ticket, but they disappeared A lot of problems Highly not recommended

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Вероника Юрченко

Level 3 Local Expert

I haven't been able to get a refund for my tickets for almost three months. I wrote to the post office - it has now been closed altogether, before that they answered a few days later: at first they promised a full refund to the card due to the forced refund due to the situation with the Middle East, then they said that everyone was getting a voucher from this airline, but they informed me that since I had issued a refund earlier, they would transfer it to me money to the card. The result is nothing, they ignore my messages in the mail, there is no contact number on the site, there is a slow chatbot with multiple questions on the site, where I cannot even describe my situation and communicate with a real person. What's the deal? When will you pay me back?

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Анна Гарнага

Level 2 Local Expert

I do not advise you to purchase tickets through a Coupon. I bought return tickets on the website, to Sochi with my grandson. The grandson broke his arm, a compound fracture, surgery, knitting needle, cast. They provided a discharge epicrisis. Kupibilet makes new demands every time, they do not want to make a refund without a commission. Now they demand that it be written in the epicrisis that flights are contraindicated. It is clear that a child can fly with a cast, but I cannot take a child (5 years old) in a cast with a broken arm to the sea. If you buy return tickets, buy on the airline company's website, so as not to lose money on the intermediary's commission, the commission will be almost 10 thousand.

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Кирилл Б.

Level 3 Local Expert

Disgusting service! I urge everyone to never buy tickets from them! I bought 2 expensive Emirates airline transfer tickets through them. One flight from the route was cancelled. It is impossible to contact Kupibilet in any way, they often do not respond, the ticket refund request has been unanswered for 11 (!) days! Moreover, Emirates responded quickly, but they said that they had taken tickets through an aggregator, so they could not change them for us, although there is such an opportunity, and if they had taken them directly, they would have changed them in 5 minutes. As a result, after 11 days of silence from Kupibilet and a few hours before departure, it was miraculously possible to make a replacement directly at the airline in a few minutes, but in an emergency mode. Meanwhile, Kupibilet has not reviewed the exchange application. Get tickets directly from the airline! But never with cupibilet !

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Елена К.

Level 5 Local Expert

At first, I wrote a negative review - the connecting flight was postponed, which the seller did not report, but only the air carrier reported. I wrote to the Ticket Office, didn't get a response right away, and got nervous. Everything ended well - the ticket was quickly exchanged for a suitable one. Thanks!

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✡️Аркаша Питерский✡️

Level 26 Local Expert

I returned the ticket, wrote an application for a refund, sent it to the manager, the third day is quiet, there is absolutely no contact, there is no phone, only mail, absolutely no reaction. I was left without money because of them.

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yaremko yaremko

Level 2 Local Expert

Kupibilet has not been refunded for tickets for 4.5 months. It is not possible to write to a real operator in the application!!! In the mail, the manager I talked to and who promised me that the money would be refunded in 3 months is no longer in touch. There is no hotline phone, just a robot. This company is the worst of the worst!!! God forbid anyone should get into such a situation!!!

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Екатерина Ларионова

Level 4 Local Expert

The money for the ticket refund was not refunded. Incompetent consultation, as they call it "in the care chat", they said there would be no fines and wrote off almost the entire cost as a fine.... Do not trust these aggregators, take them directly from the airlines.

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Евгений Верьянов

Level 2 Local Expert

An excellent aggregator, I have already purchased tickets abroad here twice, everything is paid in one basket, no commissions, the service fee is adequate. I recommend it!

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Катерина Ш.

Level 9 Local Expert

I purchased round-trip flights Moscow-Abu Dhabi-Phuket. I paid online, everything is fine. We flew back from Phuket on 02/28 and in the light of recent events in the Middle East, we flew to India, turned around and flew back to Phuket. It's hard without knowledge of the language and absolutely no answers!I wrote to Cupibilet support, and manager Stanislav Smirnov replied. He answered promptly, because our flight had already been canceled, professionally answered all my questions about how to act in this situation, rebooked tickets for the nearest possible time, on March 10, acted clearly and with understanding. I calculated the cost of the refund if the next flight was canceled (we considered an alternative route, and the refund would be completely lossless). I want the management to encourage such employees, thank you very much! I was monitoring chat messages where people were panicking about the non-arrival, and Kupibilet was responding to absolutely everyone, one at a time, as flights were canceled. Excellent aggregator and highly professional staff!!

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Anna Dautova

Level 6 Local Expert

The flight was canceled by the carrier, the ticket price of 123 000 ₽ was refunded, but the agency fee of 8 000 ₽ was refused by the ticket collector, despite the fact that the transportation did not take place.

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Виктория Балашова

Level 3 Local Expert

Everything works clearly, there are no pitfalls and deceptions, money for tickets is refunded, customer support is always in touch. There are many profitable flights, plus the service itself offers alternative flights with transfers, where you can reduce the waiting time. You can also book a hotel on the website and pay for everything together. Personally, this approach is very appealing to me.

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София София

Level 5 Local Expert

The booking is convenient, the search system is clear. The choice of airlines pleases me. The commission fee is adequate, there are no additional options that some companies add. Among other services, Cupibilet is the best.

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Маша Одерова

Level 7 Local Expert

I am very happy working with this company, I bought a difficult flight there with several transfers and different airlines, as a result, the airline rescheduled the first flight and everything else went too, the cupibilet specialists responded very quickly, and really helped and were involved in the problem, especially I want to mention the work of Alina Stepuk, she really helped as much as she could, in the end A few hours later, the airline changed the ticket, and I am very pleased with the help of the ticket. I wish them further development, as it is good that there is a service that does not leave customers in trouble. I will contact them and advise my friends. Thanks!

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Виктория П.

Level 3 Local Expert

Good afternoon. Explain how you can make a refund, the airline canceled the flight, you can't write anything in the chat, just send your prepared phrases, there's no phone either (((( the airline sent an SMS, but you can't get through to the ticket office.

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Елена Селезнева

Level 18 Local Expert

Never try to save money by buying tickets. The company is registered in Dubai, so there is no one to sue. Communication is only via chat, but there are no specialists there. Cancel the trip and make a refund for the whole quest. The departure date is in 6 days, the response to the request is 5. At the same time, money is lost and many airlines do not make refunds within 24 hours. After writing a review and canceling the ticket yourself, the airline refunded the money within a day.

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Ирина Ш.

Level 5 Local Expert

Terrible service! There are no advantages at all! Of the four tickets booked, one ticket had to be turned in, they cancelled all four tickets. There is no contact with support either by mail or in a chat.There is no one to learn more about the current situation. In the personal account, the situation in the orders has not changed, as if all the tickets are in place. I found out that the entire reservation was canceled by calling the airline. Do not use this service!!!!

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Iannsenn

Level 18 Local Expert

I bought Turkish Airlines tickets to Istanbul from St. Petersburg in a couple of months. I took it specially more expensive to fly during the day (there is often a danger of UAVs at night). I wake up on the day of departure - a message from the Turks: Your flight has been canceled and your departure is on another flight, at night. I look at the departure board, and the night flight is delayed. In short, the fact that I overpaid to fly during the day is a gift to my Turkish friends. I think there's a lump of butter for you. I called the Turks, they redirected me to the place where I got the tickets. And I took it to Cupibilet. I wrote to them on privet@... I read the reviews here. I think that's it. Or I'll fly at night and walk around Istanbul like a sleepwalker for two days. Or to forgive them the money (about 200 thousand for three). And then a letter arrives from Kupibilet, from the angel "Eugenia" (the girl Zhenya), who writes that she can refund the money, minus the registration, provided a response within an hour. He confirmed it immediately. Evgenia replied half an hour later and received an SMS from the Savings Bank that the money for the refund was in the checkout (the money was returned a day later). Anyway, let's go to Pskov (an amazing city). And my thanks to Evgenia and the company Kupibilet!!! The peculiarity of communication: I advise you to use the email address specified in the support.

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Насиб Давидов

Level 3 Local Expert

The worst service I've ever encountered. To wait for the manager's response, it feels like you have to go through seven circles of hell. They take an awfully long time to respond, for several hours, and sometimes even longer. When you finally get an answer, instead of a normal solution to the question, endless correspondence begins with boilerplate phrases and dragging out time. If you value your nerves and time, avoid this service. Support is so slow that it's easier to get to the airport yourself and resolve the issue on the spot. Customer orientation is zero. It seems that after the payment, they are no longer interested in the client at all. I'm very disappointed. I don't recommend it to anyone.

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Татьяна Гвоздева

Level 3 Local Expert

Cupibilet.<url> is registered in Dubai. Keep this in mind if you, as a consumer, have problems with them!!! They present the route search as supposedly through connecting flights with transfers if there are no direct flights. We have one airline that cancelled the first part of the flight (in Min.There was supposed to be a connecting flight), but the second one was not canceled. And cupibilet.ru immediately dismissed it, supposedly it just looks like it's a single flight with a transfer, and they have nothing to do with it if the first transfer flight is canceled by the airline. And they happily withhold fines for the forced cancellation of the second flight, and their fees, and unexplained amounts. We paid 44 thousand, but they promise to return only 34 thousand. It is unclear why we lost such a sum.

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Anonymous review

I've been buying tickets from them for many years now, and I usually always find great deals, but even if the prices are the same as everywhere else, I also buy from them, partially paying for tickets with bonuses, and I get a discount. They have a treasure trove of information for travelers on their website and they have subscribed to them in the cart, they also spread out useful things.

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НекореннойЖитель

Level 17 Local Expert

The best service for buying tickets, I fly on Aeroflot, I take it only here, no one paid for advertising, as I say, even if the tickets do not arrive by mail due to your mistake, everything is solved at the moment!

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Наталья Савкова

Level 10 Local Expert

It's a convenient, well-thought-out application, there's a lot of information on the website, plus you can already buy train tickets there. And most importantly, there are no hidden fees, everything is clear and understandable at the stage of ticket purchase. I've already bought tickets on this service 12 times and plan to continue using their services.

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софья кононова

Level 9 Local Expert

The service is convenient, I issued a ticket to Novosibirsk in a couple of clicks, and the payment was made without any problems. But the application returned "not paid", I had to clarify. Support worked quickly, everything was restored. I hope such bugs are rare.

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Елена С.

Level 5 Local Expert

Great website, I recommend it! I often buy airline tickets. One ticket had to be returned (due to the airline's postponement of departure) - my request was processed quickly, and within a day, the full amount arrived the next day. Just make a request for the necessary question on the website, and you will receive a reply in the mail. You can try to contact the manager yourself in the chatbot via the "Other" tab Thank you for the prompt and high-quality solution of the issues!

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Наталья Артемова

Level 4 Local Expert

It is a very convenient online service and mobile application. I use it to buy air tickets both in Russia and abroad. The prices are affordable, the choice of destinations is quite wide, and receiving an e-mail is almost instant. No excesses 2.5 years of use.

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Алла К

Level 5 Local Expert

I bought a ticket for the first time, the ticket and the itinerary receipt were issued very quickly and sent by E-mail. A few days later, I had to return the ticket, and the refund and transfer of money were also quick. I was satisfied with the application and the work of the operators.

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Алексей Небосенко

Level 3 Local Expert

I regret that I did not read the reviews about cupibilet before buying tickets, the aggregator communicates very touchingly by correspondence, promises that everything will be solved, and does not fulfill anything. As a result, the purchase of new tickets, as the airline changed the departure time of the connecting flight, the money for the unused flight was gone. For some reason, Aviasales writes that the seller can be trusted, even though he is also registered in Hong Kong.

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Emil Azizov

Level 2 Local Expert

We bought a ticket, the flight schedule has changed, which is completely inconvenient and ruins all plans. It says that there is an option to return the ticket, a request was sent, but nothing further is clear. whether the request has been accepted, when the refund is. I can't even plan in a new way, because there's no reaction. The support is the worst of all the services that have ever been used. The wooden bot itself is probably worth it for the sake of decency, it doesn't carry any value. At the moment, it is not clear what is with the order, this service ruins all plans.

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Ирина Паучок

Level 3 Local Expert

The attachment works as accurately as a watch. The itinerary arrives in 5 minutes. We bought tickets to Vladivostok and Ankara, and were able to choose a good flight. There were no additional expenses in the process.

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Дарья Аветян

Level 2 Local Expert

Support issued a voucher instead of a refund of the ticket, they charged 2000 rubles for this service, they said that I could easily use it when buying a ticket on the official website of the airport. But the website requires more data to be kept, which is not in the voucher. To which the support replied: deal directly with the vehicle. A/c is Vietnamese airlines, communication with them is difficult, and support cannot help resolve this issue. As a result, we were left without tickets and could not use the voucher, but they provided a paid service.

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Виталик Икрамов

Level 2 Local Expert

The prices here are loyal, I don't overpay, so I choose their service. The purchase takes no more than 10 minutes. I set the filter and quickly select what I need. The only thing is that the purchase of railway tickets was not added to the mobile application. I hope they will improve soon.

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ангелина

Level 4 Local Expert

It is very convenient: there are many destinations, the prices are favorable. Tickets are issued quickly, the conditions are clear. I use it regularly and I am satisfied.

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Людмила Д.

Level 3 Local Expert

What should I write to you? The flight has been cancelled! How do I get my money back? The chat responds with phrases that don't match my question!

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Алиса

Level 7 Local Expert

I bought tickets through this company. No refund was received after the flight was cancelled. Additional insurance was provided for flight cancellation. They feed you breakfast. More than 3 months have passed since the flight was cancelled. The airline has confirmed that the refund has been made.

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Варвара Ч.

Level 8 Local Expert

Disgusting service! As soon as you switch to it from the aggregator, information is immediately displayed that the price has increased. I have just bought a ticket, and the status "the order is being placed" has been hanging for 40 minutes. At the same time, the money was written off. It is impossible to write to a real person in support, the bot responds and does not answer at all what I ask him. There is no hotline number. There is no e-mail.

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Вадим Ситников

Level 8 Local Expert

Good time, about the experience:the program or application often crashes, deliberate reset or failure when issuing a ticket, as a result, the wrong ticket is issued or it is unclear where the data entered from the documents is leaking, a screenshot as proof cannot be left (disputed) in the application, a review is intentionally left (sent too), in the chat the student constantly only responds, sorry for the inconvenience We are sorry, there are no obligations for tickets and they can only redirect you to the airline's website.A hopeless company, we will no longer cooperate with such people.

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эльвира Салахова

Level 3 Local Expert

I would like to leave a review about the work of the CupiBilet service and thank the manager Sergey separately. We have purchased Etihad Airways tickets on the route: Kazan — Abu Dhabi — Bangkok — Abu Dhabi — Kazan. Due to the current situation in the Middle East (including the events around Iran), the airline has allowed free flight transfers. But since tickets were purchased through an aggregator, all changes had to be made through a coupon. At first, to be honest, it was very difficult — they couldn't get in touch for a long time, the answers were delayed, and some managers simply disappeared. In such a situation, it is especially stressful because there are few seats on flights, and decisions need to be made quickly. But then we were very lucky — manager Sergey got in touch. Sergey really saved our situation. He reacted promptly, helped with postponements several times, as flights were constantly canceled and the situation was changing literally before our eyes. As a result, he was able to find and arrange a new route for us on the 28th: Bangkok — Abu Dhabi - Moscow. Everything went well, we flew away calmly, without unnecessary stress — and this is largely due to his work. Many thanks to Sergey Korshunov for his professionalism and support in a difficult situation.

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оксана гордийчук

Level 4 Local Expert

On December 01, we were supposed to fly to Bahrain for a Metallica concert, we found out at the airport that the flight was canceled, no one notified us about it, the connection with Kupibilet is only in the chat, there are no phones for quick communication, as a result, we were refunded only for a ticket to Bahrain. although we were forced to postpone the dates due to the fault of <url >, the result: taxi to the airport from the airport, problems with the hotel. The Metallica concert is under threat and 1.12. it was my birthday. I don't recommend this campaign to anyone.

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re nyxa

Level 24 Local Expert

The service makes mistakes in three out of four cases. He blames these mistakes on Avia. The customer waits 30 days for a refund from the airline. The most frequent: a double charge for a ticket, a charge for online registration and additional services, and then cancellation of the ticket, allegedly due to the fault of Avia. In fact, it's all from cupibilet

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Сергей Сыркин

Level 2 Local Expert

I paid the ticket purchase commission twice, because after the first payment, the website stopped working and had to be re-issued. There is no hotline or support chat.

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Kupibilet

1118 reviews