Shera Park Inn
299 reviews
December 8, 2023
Maybe this is the norm for Kazakhstan, but by world standards, a poorly functioning air conditioner in the room is nonsense. The employee who came to repair it spread rivers and said that if it doesn't work, then you don't need to turn it on.
The rest of the service is at the same level.
The cleaner does not wipe the dust.
The reception gives my taxi to another customer and we have to wait.
In general, the service is capable of tiring
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1
February 12
Very bad breakfasts. Noise during the day (renovation of rooms on the floor). Problems with the Internet
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June 29, 2023
Dear travelers and lovers of memorable adventures, if you are looking for a place where your heart can experience the full range of emotions from disappointment to anger, then SheraInn is the perfect choice! This hotel, which calls itself "expensive" and "good", actually reaches unprecedented heights of unpleasant surprises.
Yes, yes, I am a traveler with experience, a genius of the last level, who has lived in luxury luxury hotels in Dubai, where the staff is ready to sweep your every step, and spent the night in hotels in Novosibirsk, where mosquitoes acted as free blood-sucking masseurs. SheraInn has managed to create a unique combination of the "best" of both worlds!
Let's start with the rooms where I expected to immerse myself in comfort and luxury, but instead I felt the smell of dampness, as if I was in an underwater cave. The air conditioner, which was supposed to create an oasis of coolness, turned out to be not only noisy, but also impossible to make it quieter, depriving us of the opportunity to enjoy tranquility. Although this is after calling a technician who came into the room in dirty shoes.
Further, the problems only accumulated: in addition to the dampness, there was a smell of old linen in the room, which did not decorate our stay in any way.
Imagine my amazement when I opened the curtains and saw a construction grid in front of the window, spoiling the view of the mountains. It seemed that the windows had not only not been cleaned for a hundred years, but also served as a source of dust and dirt.
And what was my epiphany when I went to the spa, hoping for relaxation and peace! Instead, I was met by the rudest spa employee, who did not even offer towels, I had to beg for them from him myself.
What about the fitness bar? Unfortunately, there is none, and if you want to replenish your energy reserves after training, you will have to look for inspiration on another continent.
But the most terrible moment was breakfast, where I was greeted by a rotten chicken with an unpleasant smell. My appeal to the head waiter did not bring any apology, only indifference and an explanation that it was a mistake of the novice waiter.
In conclusion, SheraInn deserves the title of the most terrible four-star hotel in the world. Travelers, get ready for an unforgettable experience that you will want to forget like a nightmare, and tell everyone about it so that they know that the pitfalls of hospitality can await them in Almaty!
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2
2
November 14, 2022
I liked everything very much! Cleanliness, comfort, service, friendly staff, good breakfasts, daily cleaning, everything you need in the rooms. Excellent location and wonderful swimming pool, sauna and gym
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3
1
February 20, 2023
The staff is friendly. The view is gorgeous. The area of the deluxe room is decent. The restaurant is decent, although there is a puncture with the wine. But there are nuances. The sound insulation is very poor, the door to the toilet does not close, the air conditioner is steaming like in a bath and is not regulated. At every moment it is necessary to apply, to ask. To calm down the noisy company in the next room, you also need to ask specifically.
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3
June 21, 2024
It's not 4 or 5 stars. Maximum 3. Breakfasts are very meager, you need to ask them to bring scrambled eggs and fix the coffee machine. The food is not hot, barely warm.. It used to be better, but it's getting worse.
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March 30, 2024
A nice big hotel, the breakfasts could have been better. The staff is responsive, but some employees do not behave in accordance with the personal boundaries of the guest
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January 16, 2023
Conflicting impressions. I'll start with the advantages - polite staff, spacious room, mountain view. The window was opening -that's great!
Cons -wi-fi is one name-nothing pulls and falls off all the time :(, the hotel requires a global renovation "tired" ..., it's time to buy new bed linen too, everything is fine for breakfast, but without a soul, croissants are not the first freshness, which upset.
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September 12, 2024
Clean and cozy, large rooms. Convenient location to the center.
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April 19, 2024
Apparently this hotel used to be for five, but now it's a little tired). You can stop because it is conveniently located.
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September 14, 2022
I really liked the hotel: the room is spacious, I want to especially mention the comfortable mattress, very well cleaned, excellent varied breakfast and good coffee, very pleasant and friendly staff
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3
1
February 14, 2024
The service is good, the rooms are spacious, the staff is polite, the breakfast buffet is excellent
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December 20, 2023
Last week in mid-December, when the frost set in at -25 degrees, the temperature in the room was from 18.5 to 19.5 degrees. I called the technicians 3 times, but they couldn't help. I was cold for 2 nights, slept dressed, put a winter jacket on the blanket. As I understand it, the hotel is simply not designed for operation in severe frosts. Otherwise, an ordinary hotel, somewhere better (sauna, swimming pool, location), somewhere worse (weak breakfasts).
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March 24, 2023
Good service. The rooms are decent. The staff is normal. The food is good. The breakfasts are varied. Clear. The location is ideal for Medeu and Shfmbulak.
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1
March 28, 2024
Nice rooms, there is everything you need nearby, shops, cafes, salons, flowers and even draft beer 🍺
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June 12, 2023
A very cool hotel. Stunning mountain views from the rooms above the 6th floor. Clean, spacious and beautiful rooms! Good service!
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May 22, 2024
for a little money, a decent option , breakfast is just a meal, quite monotonous. The pool with a sauna is fine. A couple of nights is the best
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November 17, 2022
My favorite hotel, of course, requires cosmetic repairs. But I recommend it to everyone who stays in Almaty. It is located in the samal 3 area. Fresh air, fantastic mountain views in the morning. There is a swimming pool and a spa, and the breakfast is hearty. The staff can teleport. In general, it is a pity that there is no score of 10.
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2
June 6, 2024
Cool hotel and serais. There is a chic Hong Kong restaurant downstairs, I recommend it.
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December 29, 2023
It's a great hotel. Clean, cozy, tidy and a good breakfast. And also a nice pool
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1
July 13, 2024
I was especially upset by the price-quality ratio. The number is not worth your money... Yes, it's big, but repairs should have been done 10 years ago..
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1
June 22, 2023
My favorite hotel in Alma Ata, wonderful pool and staff,good cafes and restaurants,cleanliness and excellent service
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2
1
November 26, 2024
Meager breakfasts, spa and gym didn't work
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1
1
April 28, 2023
Everything is clean, tidy, a little old, but everything is very cozy, comfortable, smiling and friendly young staff.
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3
1
June 18, 2023
The 4* hotel corresponds to its status. If some people want something like that, then it's not here.
The Share Inn is calm, without too much pathos, but cozy, comfortable and always welcome guests.
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1
October 22, 2022
The hotel is of an average, but medium solid level. Those who are not used to luxury, to being chased everywhere and depressing with their importunity, come here. High-quality and varied breakfasts, ordinary rooms that require restoration, and the facade of the hotel too. But the staff does everything possible, and sometimes not possible, to make your stay at the hotel comfortable.
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1
March 2
With the food, the day is full, only outside it was possible to eat
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July 22, 2023
A very nice hotel. Buffet breakfast. Everything is very tasty and fresh. Nice pool.
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1
1
May 22, 2023
I liked everything, everything was great, I wasn't really in the pool, and the SPA. The rooms are clean, not smoky. It's not noisy. There were problems with the control of the air conditioner. Which is critical when it's hot.
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3
1
March 29, 2023
This is one of the best hotels I've ever been to: a cozy room, delicious food, caring staff, wonderful views of the city. I recommend it!
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November 24, 2022
We always write reviews after a hotel stay. Both positive and negative. Unfortunately, this time the scales have tilted in the negative direction. And the reluctance to react to the problems at the hotel only made the situation worse.
And now the specifics:
The most important and big disadvantage.
The lack of a working air conditioner in the room!!! It's stuffy outside +18 in the room.
The window with a small window pane is 3 meters high!!! Even on a chair, only a man can get it! In addition, the window handle was broken, and it kept falling out.
In general, opening and closing the window was a whole quest. Or get ready to live in the infernal stuffiness.
The beds that are pushed together are not one big bed. Sleeping in two with a seam in the middle is very uncomfortable. Someone falls in there all the time.
The reception was contacted. They answered "it's like that everywhere" and could not help in any way.
The toilet seat is broken. They didn't fix it either after the appeal. "Well, OK."
Everything is cold and mediocre for breakfast. The most delicious thing that was at breakfast was grapefruit and compote.
There was never a fresh omelet. The scrambled eggs are cold or not.
Elevators don't work well. You need to set a separate time for the descent.
And even at the entrance, the "turntable" through which the entrance is usually carried out is disabled. Apparently such savings.
With suitcases, you need to go through several doors
Wifi is rated. In fact, there is no connection except for it.
The only positive thing is a large swimming pool with beautiful panoramic windows and a sauna.
Will we return to this hotel again? Definitely not.
The cost of the hotel definitely does not correspond to the quality of services
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January 27, 2024
Great!The room is big and clean!The staff is polite and friendly!
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February 8, 2024
A good hotel, location, a lot of restaurants and shops nearby
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1
February 6, 2023
The shera inn hotel has left behind only bad memories.
Firstly, the light in the room worked with varying success, the sensor simply could not recognize the card.
Secondly, the terribly tasteless cafe downstairs, even green tea, which in general cannot be spoiled, they managed to spoil (please reprint the menu, it is in a disgusting state, everything is dirty, crumpled and torn).
I was very upset by your belboy. He understands Russian poorly, speaks it too, so-so. Talking to him was like a dead phone. The payment for the room was absolutely incomprehensible, no one can explain what we pay for properly, everyone has their own version.
The four of us were always accompanied by interesting, new flavors. There is a sewer in the bathroom, and a persistent smell of cigarettes in the hallway.
Fifth, there is very little parking space. It was banal to put the car in, it was necessary to do jewelry work
The only thing that pleased me was the cleaning lady. A very nice woman, the cleanliness in the room was on the level
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3
1
April 23, 2023
I'm surprised how terrible the Wi-Fi in the hotel is. If you are counting on the Internet, then I highly recommend this hotel. I am very disappointed that the Internet is so terrible in a large hotel in this area.
In general, the rooms are not bad, but I would like them to be refreshed. Scratched doors, battered bathroom floors. In the morning after arrival, there was no hot water. Three-course breakfasts, cold.
There is nowhere to walk directly next to the hotel.
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May 2, 2022
The interior, the kitchen, the breakfasts, the possibility of an early breakfast for those who kept a fast is ideal.
The lack of slippers in the room is a minus. They did not bring it in three days for certain reasons - the delivery will be next week .....
Lack of interest in the needs of the client.... Only they are right but not the client
Incorrectly executed documents - nothing, there are no apologies and solutions to problems, we have a dry accountant only on Tuesday.... A lost iPhone on the hotel grounds - sorry, we won't show you the video recording because today is a day off and there is no SAT....
Everything is fine, except for the reception staff.
But everything starts with them ... To see the beautiful rooms, the high-quality work of the waiters and the room service, it is necessary to get acquainted with the reception, and their work is very, very...... On a weak 3
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2
December 13, 2024
A super hotel.I recommend it to everyone
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December 8, 2022
Maintenance - 5,
Breakfasts - 4, (add variety, on weekends breakfast is until 12, but at 11 you come there is almost nothing)
Rooms - 4, (room 802 does not work/is broken without a hose, there is a hygienic shower. The bathtub also wipes. And shower gel, shampoo - does not pour out from the jars, they either have been standing for a long time and have deteriorated because they roll out from the jars with stones, or they are very cheap).
Cleanliness in the rooms - 3 (they are poorly cleaned, the hair is rolled up in a ball on the floor, apparently the floor was wiped only in the middle)
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3
December 28, 2022
They took a junior suite, the bathroom light wasn't really on, the razors were stupid, which are provided to customers, the light was blinking in the room, ironing things costs a lot of money, Wi-Fi was not really working at all, I used my Internet, there was no service at the reception either, we arrived by booking at the booking office and they couldn't handle it to figure it out, they said something else, although our booking is different, they tried to impose other numbers. At the entrance to the hotel, the automatic doors do not work, and ordinary doors cannot really be opened without force and are forever slamming. A good manager is not enough for this hotel to keep the level. On the plus side, the pool and sauna are included in the room rate, the breakfast is delicious. I wouldn't stay at this hotel a second time.
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July 26, 2022
Great hotel. The rooms are spacious, have everything you need, and the service is at the highest level. Delicious breakfasts. There is a spa and a swimming pool. Convenient location.
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March 13
It's fine, I'll stop again on occasion.
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July 6, 2024
This is the third year that Shera has had no luck with the management team. Unfortunately, it has been getting worse over the past 5-6 years.
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April 23, 2023
There is no service from the word at all ,the rooms are dirty does not match the description , and even more so 4 stars can be seen that five years ago with a stretch , but now it is clear that there are no attachments from the word at all , do not be surprised by the obscure stains on towels and walls,we lived in three different rooms with colleagues, one room had a broken door, the air conditioner did not I worked for another person, I had an allergy in general, I do not recommend it
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1
2
June 25, 2023
In general, I really liked everything! The girls at the reception are very polite. The breakfast is varied. It's a pity there is no street lighting at night
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2
1
November 3, 2022
Polite staff, the room was cleaned clean, the food (breakfast) is good, the view from the windows to the mountains is amazing, the reception staff are attentive to the needs of the guests and react adequately.
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April 8
nice hotel, nice staff
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August 25, 2024
Clean, good plumbing. knot. Polite staff
See original · Русский
November 10, 2022
We always write reviews after a hotel stay. Both positive and negative. Unfortunately, this time the scales have tilted in the negative direction. And the unwillingness to react to the problems at the hotel only made the situation worse.
And now the specifics:
The most important and big disadvantage.
The lack of a working air conditioner in the room!!! It's stuffy outside +18 in the room.
The window with a small window pane is 3 meters high!!! Even on a chair, only a man can get it! In addition, the window handle was broken, and it kept falling out.
In general, opening and closing the window was a whole quest. Or get ready to live in the infernal stuffiness.
The beds that are pushed together are not one big bed. Sleeping in two with a seam in the middle is very uncomfortable. Someone falls in there all the time.
The reception was contacted. They replied "it's like that everywhere" and could not help in any way.
The toilet seat is broken. They didn't fix it either after the appeal. "Well, OK."
Everything is cold and mediocre for breakfast. The most delicious thing that was at breakfast was grapefruit and compote.
There was never a fresh omelet. The scrambled eggs are cold or not.
Elevators don't work well. You need to set a separate time for the descent.
And even at the entrance, the "turntable" through which the entrance is usually carried out is disabled. Apparently such savings.
With suitcases, you need to go through several doors
Wifi is rated. In fact, except for the network connection, there is none. Just the badge.
The only positive thing is a large swimming pool with beautiful panoramic windows and a sauna.
Will we return to this hotel again? Definitely not.
The cost of the hotel definitely does not correspond to the quality of services
See original · Русский
December 6, 2022
Excellent service, great breakfasts, cozy comfortable rooms, rooms were cleaned every day, plus wi-fi, swimming pool, spa. And in the morning, a gorgeous view of the mountains)))
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March 23, 2023
Great hotel, great breakfasts, great rooms. But what about the air conditioning system or what is the correct name for it? Upon arrival, it was found that the temperature in the room was +28’. It was terribly hot. We called a "specialist", but he twisted the buttons and so on, claiming that everything was working for sure; as a result, after 10 minutes, I asked him to just turn it off.
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