I really liked the Zvezdy Arbata (ex. Marriott) hotel at first, rooms were clean and tidy, comfortable beds and really quiet during the day. Moreover, compared to other hotels the breakfasts were tasty and satisfying. During my 4 days stay at the hotel I was thinking of writing a really good review after check-out until one moment... Couple days before the check-out I was in russian sauna with my friends and took hotel's shower towel which I forgot at the sauna. During the check-out as a conscientious person I told the hotel staff that I lost one of their shower towels and was ready to pay a fine of $5 or even $10 and maybe waived of a charge. However, to my surprise, I was charged 4000 rubles ($50 USD) for a one towel, one shower towel.... it spoiled my whole good impression that was developing during my four days stay at the hotel. I think I was punished for my sincerity and in my opinion it will stop guests from disclosing such information in the future.

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slowyummy

Level 3 Local Expert

Прекрасный отель, с приятным и заботливым сервисом. При заселении рассказали как пользоваться услугами отеля. Подключены современные системы приема заявок онлайн — вода, кофе, приборы и даже ортопедические подушки. Спа зона и сауна уютный спокойный уголок., где можно восстановить силы после дня.

Abdoulie Manneh

Level 11 Local Expert

A luxurious hotel in the heart of Moscow near the American embassy. I was there to have lunch with a friend. I enjoyed my time there and had amazing pumpkin cream soup and blini (pancakes) with salmon.

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2278 reviews