Belaruski Narodny Bank
Directions
Ushod
92 m
Stancyja mietro Uschod
93 m
Features
WC for people with disabilities
Wi-Fi
Personal banking
Currency exchange
Debit cards
Identification
Parking for people with disabilities
ATM
Elevator wheelchair accessible
Issued credit cards:Visa International, Eurocard/Mastercard
Remote service:by internet
Office type:for private persons
Enrollment period:instantly
Information verified by owner
60 reviews
October 14
A stupid bank. I went down the path of making money. It all started with the 1-2-3 card. They attracted people, and then deceived them by adding some kind of button in the application, obviously older people do not receive a cashback from this card. The last time I was in the department, they persistently pushed me to open some deposits and take out loans that did not fall to me (a person can decide for himself whether he needs a loan or not). The feeling is that they recruited some sales people, not support people, while they do not always fully know what to do with their products and generally consult people on rare issues. I don't know what their superiors teach them there? Apparently only to sell. This is definitely a transfer to another bank
See original · Русский
3
August 16
A few months ago, I released a 123 virtual card. Every time I came to the Dana Mall branch to top up my card through ATMs, they only offered the opportunity to check the balance on the card or withdraw money. When contacting a consultant, I was directed to the cash register for replenishment, where I had to stand in line for about 20 minutes.
A week ago, I came to the same department with my boyfriend. He attached his card, exactly the same as mine, and he got the function of replenishing the card. We turned to a specialist again, but we were sent to the cashier again. After 10 minutes, the consultant created an application for consideration by a technical specialist and promised to contact me on Monday.
No one got in touch on Monday, as well as on Tuesday. That day, I called the hotline and was surprised to learn that the application had not even been created. That is, the consultant simply hid the information. On Tuesday, the application was still created and they promised again that they would contact me. Two days have passed, but no one has called. I contacted the hotline again and, after waiting 20 minutes for a free operator, I found out that the application had been created, but no one in the Dana Mall branch contacted me. The operator promised to remind them of my appeal.
The next day, they contacted me anyway, asked the same questions as the first time, because the first time they only pretended to write down the information and said they would sort it out. Throughout the week, I am switched from one specialist to another, and no one offers a solution to my problem. The customer orientation of this bank leaves much to be desired.
See original · Русский
2
November 18
The ATM ate the card. Even if you realized instantly, nothing can be done. A warning that the ATM is not working in the same color as the worker's. The only employee who still had to wait said that the cards were returned to everyone, however, for some reason, she refused the offer to insert the card, and suddenly she would not return. The card reader didn't have a warning somewhere. The wait is a week, but no one can say a clear time frame.
The best bank to collect problems on your head from scratch!
See original · Русский