Rixos Marina Abu Dhabi
466 reviews
February 27
We love Rixos hotels very much and always stay in them all over the world, and we are a member of the Diamond level, which is why we are entitled to early check-in and free room upgrade.
When booking, we chose the All inclusive food system. We were traveling with relatives, parents and children, booked 7 rooms, initially asking that we be given an upgrade and, most importantly, checked in as soon as we arrive, because our flight is night, we will arrive at the hotel at 7 a.m. Everyone confirmed that they had given birth almost two months before arrival.
We arrived, and then something began that could not be imagined in a terrible dream! First, my brother flew in with his wife, who was 7 months pregnant, and her elderly parents with diabetes mellitus. They were told that they would prepare the rooms and check in now, they sat down to wait... they went to the reception every hour, but the managers spoke rudely and rudely to them and the room was provided only by 15 o'clock!!!!! From 7 to 15 they sat, sweated and waited!!! The pensioners were sleeping on a bench. But the hotel did not stop there, they were denied breakfast with the All inclusive system!!! they said that only dinner is allowed on the day of arrival, and the mini bar will not be included at all, as well as a large cocktail bar, which is only on from 20:00 to 01:00, the rest of the time is also not included, and the lounge bar is also not included, and no one warned about it When booking, it is not All inclusive at all, as it is in all other Rixos. But the terrible thing was that they refused breakfast to a pregnant woman and her mother, whose insulin began to drop, they ran to a nearby shopping center to buy food and my mother did not feel ill. It's just a crime on the part of the hotel!!!
And they didn't stop there. They were given a room not on the sea, but on the technical roof and parking, the view is ugly! And that wasn't all! The whole room was covered in unknown human secretions, stains were everywhere - on pillows, curtains, on the table! It was disgusting! The curtains are torn!
And only then they were provided with a senior manager who found them a room with a sea view, as it was supposed and promised earlier, but from 7 a.m. to 4 p.m. they waited, hungry, until lunch, without sleep and in dirty clothes! The paid day was ruined!
Next day, my parents, two teenagers and I stopped by with a newborn child, I wrote in advance after everything that happened with my brother so that the rooms were ready. My parents also arrived at 7 a.m. and they were immediately settled in, there were no problems here. But we missed the flight with the baby and we took the next flight of another airline and arrived at the hotel at 16 o'clock sooooo tired after almost two days on the road with the children. They give us a room, we go in and we are literally knocked down by the strong smell of paint, it was impossible to breathe! I don't know how they thought of painting something in the room on the day of the guests' arrival! My mom saw them running around with a roller of paint, but she didn't know that this is how they prepare our room! I ask the senior manager to change our room, I say that we will go through the territory for now. 2 hours have passed, there is no information, we go to the reception and they tell us that there is no room, only with paint. We call the senior manager again, she ran to look for us, we went to dinner. At 20!!! We are being populated for hours! I had no words from their attitude, I just wanted to cry, they saw that we were with a newborn baby and did not try to do anything, made us run to the reception again and again, the day flew out completely! The room was given, from which the balcony of the neighboring room is visible, not only does it spoil the view very much, but it also turned out that at night this balcony has a backlight and the lamp shines directly into the window! The curtains are all wrinkled and scary, and I don't want to straighten them, and I want to see the sea in the morning, but no... As an apology, we brought a saucer! with 1 mandarin, 1 apple, 1 peach and half a sprig of grapes... it would be better not to be ashamed, even unpleasant ...
The older children of 14 and 15 years old also added, they went to the deep pool, and they were kicked out, saying that it was only for adults, go to the kindergarten. And the children's pool turned out to be 90 and 120cm deep, and our son's height was 180cm!!! This is bullying! There is no normal pool for families with children!!! There is simply nothing for children to do! The territory of the micro is small!
Oh my God! And that's not all! The next day, my husband's parents arrive at 7 a.m., who are 83 years old!!! Which I also warned the hotel in advance that very old people would arrive. What do you think?! Of course, there is no room, wait, we are cleaning... as a result, it took them 5 hours to clean the room, until 12 o'clock in the afternoon, deeply old people sat on a bench and waited.
What can I say, the hotel is absolutely not customer-oriented, one hassle and spoiled rest, the rooms are destroyed, even though the hotel is new, a drawer just fell out in our room and hung - it doesn't work, dirty pillows are the norm, disgusting, wrinkled scary curtains, lack of a pool for children who can swim. The only plus of this hotel is a lot of diverse and sooo delicious food, and that's it. We will never come here again. And we have two more weeks to relax with them, I just want to go to another hotel.
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3
August 17
The rooms are good, the breakfasts are good, the service is good, but the water treatments are not very good, only the pools, the water in the sea turned out to smell like stagnant water, plus when near the sea they ran into scattered sharp stones at the bottom!
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June 19
I really liked the hotel, the food, the service, everything is top notch. But the beach is too small and the access to the sea is a cove.
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2
September 29, 2023
The hotel is just super. Very tasty food, friendly staff, comfortable rooms, the beach is just a class, there is a children's pool, heated and without. There is a bar right in the pool. It is very comfortable and there is a large shopping center nearby!!!
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3
1
September 27
Great hotel. I liked everything very much! (except Oksana at the reception) Not a nice, mean girl. Would you go back to this hotel? Yes!!) the minus star is for Oksana.
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August 24
The food and service are top-notch, the rooms are new. Very nice hotel, I really liked everything.I recommend
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1
September 1
Nice family hotel! A cove on the beach. Catering for all kitchens. The staff is great! The music is live!
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May 23
A great hotel, delicious food, beautiful view from the window, kind and helpful staff, always help and prompt
I recommend a good shopping center across the street
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March 9
We were on an all-inclusive program. Great breakfasts, lunches and dinners. Private beach with good service: cleaning of sun loungers, drinks, umbrellas. Clean sand. Not a very deep approach .
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August 18
I really liked the hotel, it's beautiful, delicious, the service is excellent. I would love to come back 👍🏻
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January 8
The hotel is renovated, the food is super, there is not a small private territory. Of course, we didn't rest in the ultra fives and we can't compare it, but it's just very good with the fives. So far, there have been no disadvantages for me. The room has everything you need, even an iron with a ironing board (who is resting with children will understand).
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3
November 14, 2023
Great hotel, great breakfast/dinner options. Lots of seafood. Beautiful view from the window. Spacious rooms. There is a private beach, but instead of the sea there is a puddle))) but that's not why you need to go there.
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3
October 4, 2023
In general, a chic new hotel. Spacious beautiful rooms, large bathroom. Beautiful view from the window. Good expensive food in the restaurant, though for a week I got tired of the tc is quite monotonous. Friendly staff.
A good beach, sun beds can always be found. Some write about sharp stones when entering the sea, but they are only in some places and are easily bypassed, it is not critical.
Near a large shopping center, 5 min walk.
Of the minuses: the deposit, which is returned for a long time and with a creak when paying by card, they tried to hang someone else's check when leaving, the mattress was too soft, there was a constant smell in the bathroom from the drain. Only a small part of the rooms have balconies.
Do not take a room next to the elevator, you will listen to its work all night. I had to change the number because of this.
There was a warning about jellyfish on the beach, but there were no casualties with me.
In general, the hotel is super, I recommend it.
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3
April 16
Great hotel and lactation is not bad. Excellent food for every taste: seafood (scallops, salmon, sushi, tuna, fresh salmon, lobster, squid, shrimp) and a variety of grilled dishes (lamb, veal, chicken, kebabs, Dorado, sea bass)
Everything is incredibly delicious!! Excellent all-inclusive bar drinks. Comfortable and clean rooms!!
Minus - very few rooms with balconies (for which we had to pay $ 350 extra per week) the rest of the room even without windows! And I wanted to enjoy the warm air, not the air conditioning!!
Another disadvantage is the beach, which is practically non-existent (( a small bay that becomes a puddle after low tide!
The pools are great, in principle, the children were only in it from morning to evening!
The hotel is super! I recommend it!
From 11.00 to 16.00, the stall with the freshest fruits pleased every day (mango, pineapple, watermelon, melon, dragon fruit, grapes, etc.)
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2
April 26
Very tasty and varied food: there is always an abundance of fruits and seafood, an excellent all inclusive program. The rooms are comfortable and contrived.
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October 29
Boorish staff, a constant queue at the reception, a queue for sunbeds, it is impossible to get through to the service room, a queue for the elevator. The only thing is, the rooms are good. So decide if you need such a hotel, for 40,000 per day))
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December 9, 2023
Not bad. Of the cons: if you smoke and you, with a 98% probability, will be given a room without a balcony, get ready to go down to the street, we lived on the 6th floor, it is extremely inconvenient. On the beach, or by the pool,
to take a sunbed, you wake up at 06 00, 06 30, there are few places, if you go out at 10 00, you will not lie down near the sea, and there will be no places near the pool.
The kitchen is good, the choice is not great, but it is delicious. We did not have a balcony in the room, respectively, where to dry swimsuits and shorts + what was not where, since the air conditioner always works, nothing dries, I had to carry panties and shorts with me to the beach, there is no heated towel rail in the room. The pool is quite cool, + a bar in the pool, those who drink there and spit in the pool and maybe etc.
Everything is clean on the territory, they clean well, there were no problems with cleaning in the rooms either, there is no mini bar, near the shopping center, you can buy everything you need.
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3
1
July 2
I am very disappointed with the hotel. No loyal attitude, even in terms of food. If you have a plane at 23:00, you will be evicted at 12:00 and will not be fed, even in the all-inclusive concept. Turkish hotels are definitely much better. Everything is only for money!!!
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1
1
April 2
Three!
For the sea and for the territory.
This is not the sea. A puddle, literally. They fenced off the bay for themselves, but they did it very clumsily. The bottom is disgusting, there is no depth. And it feels like you're in a swamp. Therefore, if you want to swim, then you are not going there.
Further. It felt like I was at a demonstration. I mean the number of people. By this time, it would be necessary to make the territory three times larger.
It is impossible to be in the pool, because you will not be able to swim there. People are everywhere and there are an extraordinary number of them.
Only a few entered the sea. For obvious reasons.
It feels like you're in Sochi in 85. When everything is on top of each other.
The food is quite good. Although there were, of course, people who were not satisfied. But I'm sorry, don't believe me. The choice is huge, sashimi from fresh fish at dinner never ended.
The rooms are decent. But 10% of them have balconies. Draw conclusions.
The hotel is from the Turkish chain, therefore, it immediately follows that if you have been to Turkey, then here you will find the same Turkish management.
The location is quite good! There is a shopping mall nearby, there is an embankment.
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May 24
A great hotel in the city. Within walking distance of all the main attractions within walking distance. High quality service and cuisine.
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June 7
We liked it here! I will definitely come back here again
Courtney and Arazgul they made the stay great
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1
February 16
Good afternoon everyone, I've vacationed in the UAE several times, Rixos Marina Abu Dabhi is just the worst hotel I've ever had a rest in, when you just check into the hotel, you are greeted beautifully, a beautiful hotel, everything seems to be at the highest level and it seems to you that the hotel is 5 stars, you took everything included and everything seems to be It's good to be. But in the morning you can feel the beauty of this hotel, to say that I was shocked when I saw a queue of at least 20 people for breakfast, that's not to say anything! In a 5-star hotel of the Rixos chain, I definitely did not expect to see this, I had to stand in line for more than 30 minutes with a small child, waiters are a separate art form, you need to ask for tea and coffee 10 times, the kitchen in this hotel is the worst thing I have seen in the UAE, I highly recommend not going to this hotel, only one porridge is very liquid oatmeal, there is almost nothing more for children, accordingly, your child will eat French fries, pizza, etc. for the whole vacation, you will practically not feed him with normal food, besides, every day the same dishes get boring on the third day! Let's move on to the pools and the beach itself)
In the warmest pool before going out to the sea, children are not allowed to swim, only adults, in other pools the water is cool enough, our child got sick from just freezing! The beach is just a horror, I feel like I was on a free beach in Anapa in the 2000s, there are never any free sunbeds, even if you come at 9-9:30 in the morning, everything is busy. The waiters on the beach are always unhappy, you ask for something, they bring it with such a face as if you asked them to bring drinks from his personal home for free, so on the second day I just stopped asking them about it, I just came to the bar and took drinks there, which is extremely inconvenient to do every time, but I wanted to see the unhappy faces of the waiters less!) A separate song is Wi-Fi, it's just terrible there, so who works on vacation, think in advance about this problem in this hotel! The most terrible case that put a bold dot and after which I finally realized that I would never return to this hotel, even if it was the last one in the UAE, was when we came for breakfast on the day of departure, at 10 a.m., our transfer is at 12:00, we have to rent a room at 12:0000, there was a huge queue at the entrance to the restaurant, I went up to the manager and told him that we had a transfer soon, we were with a small child, could we go have breakfast so as not to miss the plane, to which the manager replied to me: There are no breakfasts on the day of departure, we can't miss you, which of course made me crazy and started expressing my dissatisfaction with them, when I asked the manager what his name was, he turned around and left in a boorish manner, I just took the child and went to the restaurant through the entrance from the street, where of course no one even I asked where you were going, so we had breakfast and went to the airport! Conclusion: I do not recommend anyone to relax in this hotel, your expectations will not be met, it's just a beautiful picture, a relatively fresh hotel, due to which they are still leaving. Extremely negative impressions remained from this trip, I will not even return to this hotel for free, I recommend once again consulting with travel agents, reading reviews before the trip, so as not to spoil my vacation, as was the case in my case!)
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3
3
March 31
Amazing hotel... great service! The only drawback is the low tide in the sea… For the second year in a row in this hotel and it is perfect for recuperation and energy...
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October 29, 2023
The coolest hotel in Abu Dhabi, the first coastline, sun loungers are always available, both on the beach and near the pools, the infrastructure is good, the rooms are cleaned daily, the food is varied, the price-quality ratio is excellent, near the Marina Mall shopping center, I recommend
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October 7
One disadvantage is that the hotel is huge! But many people like this scale! Everything else is beyond praise.
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1
January 6
I liked everything, the staff was very friendly, the kitchen was good, I was worried that there would be nothing to feed a one-year-old child, but it was great. The rooms are clean, the beach is nice
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2
1
October 19
Great hotel, lots of things. The service is excellent, as is the food. The staff is the first place!!!
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1
July 31
Great location in Abu Dhabi, near the large Marina Mall.
The hotel has everything you need.
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July 18, 2023
Vacationed with a child in July 2023, overall a cool hotel with very good dinners and a beach!I 'll start with the pros : large rooms with a beautiful view, perfect cleaning, a chic white sand beach, a variety of dinners with a huge selection of sushi and seafood, the interior of the hotel. Very poor attention to children, the rixy club is not like in Turkey in this network,a small room,no animation and entertainment for children.And the most interesting thing: we had a late check-in at 23:00, tired from the road immediately went to bed, and in the morning at 5:00 the ceiling began to leak in the bathroom, and the water was pouring with great pressure, we had to call the reception, call engineers, everything was fixed, but the fact itself was very surprised, and most of all surprised the staff , who did not react in any way , did not make any compliments , for the fact that at 5 am , after the plane , a small child had to wake up , including !And the most unpleasant thing is lunch box, instead of breakfast!Firstly, it was brought in a huge box as if from under a cake (it's completely inconvenient when you're with 2 suitcases, hand luggage, etc.), and secondly its contents: sandwiches smeared with spices and mayonnaise without sausage and cheese, sorry, but a small child can't eat this at all!Only the booths and a banana were edible, and thanks for that, but still a hotel of this level should somehow better collect lunch boxes!
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5
November 22, 2023
The food
is delicious, the dishes hardly change.
Every day the same dishes, for example, pasta was not changed for a week. But she changed her taste every day — today it's delicious, tomorrow it's not))
Location
It is convenient that there is a shopping center nearby, there is something to occupy yourself in the sun. you can also walk along the embankment
The service is good
The territory is pleasant, there are warm pools (relevant in April)
Children's animation is also good, we were with friends who have children who spent half a day with animators
The sea is not very good, its approach and pleasant sand, but a lot of stones, and walking in shallow water a few meters, a friend tore her leg on the first day. so we were mostly in a warm pool.
In general, I recommend the hotel
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January 21
I really liked this hotel. Polite and cultured staff. There are many Russian-speaking staff. Several swimming pools and restaurants.
I had a beautiful view from the room.
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October 12
A beautiful hotel , delicious food , cleanliness , boring , shows and animation are practically absent
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November 2
An excellent chain hotel with good service and convenient location.
All hotels of this chain are always above all praise!!!
Polite staff. Clean rooms, varied cuisine.
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August 12
I would like to write a review, firstly, there are no animation programs for both children and adults. Secondly, there is always a queue at the entrance to the main restaurant. In the third, it's sooo boring, we won't come here anymore.
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3
March 24
A cool new hotel. Everything is 5 out of 5. Well done! The service is on top! Excellent cuisine, very polite staff. Everything is clean and tidy.
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January 17
A great hotel, everything is at the highest level, only the coast is small, but everything is great, cozy, the food is delicious, the rooms are cleaned even when not really needed. Great hotel!!!
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June 22, 2023
A great hotel for a family holiday, not a party, there is everything for food, but only fruits and sweets change, excellent champagne, wine for an amateur, there are swimming pools, but even an adult is very small, the rooms are good, but not very responsive with the staff. Or they may forget to bring something.
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3
December 4, 2023
To my great surprise and chagrin, I did not like it. We visited Rixos Sadiyat in April and were so pleased that we decided to return to Abu Dhabi in November. But there were no places on Sadiyat, so we started with this hotel, then moved there. The hotel is very large, without a doubt, beautiful, spectacular. But the level of service is not 5 stars or Rixos. We waited 2 days for an extra bed for the child (as if it was not indicated in the booking that we were with the child). The mini-bar was locked, then it turned out that the refrigerator did not freeze, I had to wait a very long time for an engineer to visit and fix everything (the refrigerator was necessary for storing medicines). Before leaving, I asked the reception to make ice (freeze special briquettes with water) for a day, they did not fulfill the request, before that they were completely lost. The food is not tasty, the choice of desserts is meager. The staff does not understand well, does not fulfill requests. They tried to order a taxi at the reception, at the concierge, and at the guest relation... everything was sent in a circle ... unpleasant.
The beach is very small, in the bay, there are sharp pebbles at the bottom. There are not enough sun beds for everyone.
Maybe if you don't compare and don't know how to give in riksos, it will be fine. But we had the experience of a wonderful Sadiyat - we were disappointed.
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November 20
The hotel is super, clean-expensive-rich.
The only restaurant near the pool is not tasty from the word at all.
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April 16
A wonderful hotel, I advise you to go.The food is very tasty, excellent service,kind and helpful staff, warm pools.Have a nice trip!)
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3
October 14
Excellent hotel, room level, views, kitchen. But the service failed. Employees work on stream, there is no loyalty.
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November 4, 2023
Vacationed with a child in November 2023.
The hotel is not bad, but there are nuances that you need to be prepared for:
1. Deposit upon arrival, we were charged 800 dirhams.
2. Most of the rooms without balconies, we just got one, unfortunately, there were no free ones with balconies, it is better to indicate this need immediately when booking. For us, this is an essential moment, we do not sleep under the air conditioner, it is not possible to open the windows, there is no fresh air.
3. The system ,,all inclusive,, is drinks in bars on the beach, restaurants and in a bar where children are not allowed. In the lobby and a mini-bar in the room for a fee. It doesn't matter to us, but if my husband went with us, he would be unhappy.
4. Half of the shower structures on the beach are broken.
5. We had a late check-in, after 23:00, there was nowhere to eat, we asked for a lunch box in advance, but the hotel ignored it and on arrival this request was also ignored, the child went to bed hungry.
6. Everyone who loves the endless sea, there is none here, the beach is not big and is surrounded on all sides by stone embankments. Many wrote about stones and muddy bottom, but everything was fine with me, sand under my feet))
Otherwise: food, friendly staff, rooms, housekeeping, infrastructure (with the exception of repetitive boring evening programs), location in the city, design, live music - everything is wonderful.
I recommend this hotel, considering the above nuances.
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4
2
September 18, 2023
A new hotel in a nice and prestigious area, from the window you can see the residence of the king. The food is fine, but seafood should be hot (personally, my opinion).A good rixy club, the pools are gorgeous, but there is no sea, more like a frog house!We had a family vacation, the children are happy!Good luck to the hotel and its team !
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3
June 16, 2023
Great hotel!
Everything is just gorgeous! The hotel is new. The rooms are clean, cleaned daily, service, food, bars, pools are all super!!!
The beach is your own, but it's better to swim in coral!
I definitely recommend this hotel!!!
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1
October 12
A very nice hotel. Friendly staff. Great food and a clean beach.
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February 12
This is one of the coolest hotels in the Rixos chain. I liked the small area, helpful staff, live music, delicious buffet.
I recommend
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March 5
Unfortunately, this does not compare with another Rixos Saddiyat in Abu Dhabi ((( bad entry into the sea, a lot of rocks – it's dangerous. Huge queues for breakfast. It turns out that the all-inclusive package does not include all alcoholic beverages!!(( There are no restaurants with other cuisines on site. A very boring pool bar, few cocktails and a variety of choices. There is no ice cream. Not all branded sunbeds are on the beach. Improperly programmed elevators, waiting, you don't know which one will arrive, because of this there are huge queues in the lobby
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August 1, 2023
A chic hotel. In my opinion, one of the best in which we rested
Service and staff - at the highest level
Delicious food, 4 swimming pools, spa, beautiful view from the rooms, live music, within walking distance to the Marina Mall
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November 6
Great hotel. And the food, and the sea, and the staff (with the exception of the Russian-speaking woman at the reception).
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July 5
Excellent 5 star hotel, excellent service, food, I recommend you to visit
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