Dukes The Palm a Royal Hideaway Hotel

5.0

670 ratings

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251 review

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Anastasia Kazaryan

Level 4 Local Expert

It was my first five-star hotel. Everything was at the highest level. Insanely delicious food, an unrealistically cool atmosphere, polite staff who were always ready to help. If I come to Dubai again, I will only stay at this hotel, I highly recommend it!

Shakhzoda A.

Level 11 Local Expert

I enjoyed my stay here. Really nice place with delicious food and excellent service

Лина Брянцева

Level 27 Local Expert

excellent hotel with quality service good breakfast, clean rooms, convenient location, wide clean beach

Арзу Кобзарева

Level 4 Local Expert

Kids club is amazing ladies are very friendly. Catherine Harshani and Lakshmi very helpful

Васин Дмитрий

Level 9 Local Expert

Very convenient area. Very nice hotel with nice people working. Hope to come again.

Иван

Level 3 Local Expert

Very good

Наида Алиева

Level 3 Local Expert

Excellent!

Muhammad Daniyalov

Level 7 Local Expert

Good hotel

мекан Алламурадов

Level 4 Local Expert

Bad service

Надежда Радышевская

Level 7 Local Expert

A good five. The staff is very helpful, there are Russian-speaking staff. Cleaning every day. The food is delicious and varied. The beach is nice, very close to the hotel. There are a lot of deck chairs, umbrellas too, there was always enough, although we came at 9-10. Even around 11-12 there were free days, and this is the season (November). The tub has shower gel, shampoo, conditioner, and Elemis lotion. It was checked at 12, for 200 dirhams it was extended to 15. Nuances: if you have an HB type of diet, then the breakfast drinks will be water, juices, tea, cocoa. Coffee is paid. All drinks are paid for at dinner. Bottle of water 25 dirhams, tea bag 25 dirhams. There is little food for small children, only one porridge - oatmeal without sugar. There are no simple pasta or potatoes either, just rice. Potatoes are either baked or fried. There are no steamed cutlets either. There are no napkins on the tables, just the one to wrap the appliances in, and no toothpicks. Dinner cannot be exchanged for lunch. There are no toothbrushes in the room. The lighting system in the room is such that we never fully understood where everything is turned off. The sockets do not fit our plugs, only one outlet in the entire room is adaptive. The hair dryer wasn't in the bathtub, but it was on the safe, and the outlet in the bathtub doesn't fit it. The one in the room came up 🤷♀️The hotel charges tax plus a deposit (a deposit of 1000 dirhams)

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Елена

Level 17 Local Expert

A cool hotel almost at the base of the Palm Tree. It takes about 30 minutes by car from the airport. Private beach with white sand, sun beds, umbrellas, bars, fresh water. Comfortable rooms with a climate system and a good "stuffing". Food is for every taste (the main thing is not to burst from eating goodies). The staff is very friendly, attentive and super courteous. There is a small mall next to the hotel.

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Елена Пряжникова

Level 4 Local Expert

The hotel is not bad, but very tired. Check-in was slow, upon arrival they said that check-in was at 15.00, we went for a walk, returned by 17.00, only one room was ready. Breakfast from 7-11, juices and tea for free, Latte and Cappuccino for a fee.The food is for an amateur, but you won't stay hungry. Water is free only in the room, all other drinks are paid only.. The cocktails are terrible, it's not possible to drink this stuff. There are many representatives of Europe, Germany, France and England. On the 14th floor there is an indoor swimming pool, if the weather is bad, you can use the territory of the hotel and the adjacent apartments have a common infrastructure, you can ride a smooth river, a large infinity pool, a nice beach. It is not the first year that we have been vacationing in Palma, there are much better hotels, Hilton or Marriott in terms of service, food and surroundings of a higher level.

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Владимир Ефремов

Level 8 Local Expert

The hotel is super, we rest from 11/23, check in before 14:00 according to the availability of rooms, we rested according to the all-inclusive concept, the food is varied, 1 restaurant and 3 cafes are available, alcohol is available from 12 to 23, there are two beaches, one in 2 minutes, drinks are all paid, the second is a 10-minute walk with free water (you need to find).the rooms themselves are beautiful, there is a kitchen, it's not clear why, a washing machine, an iron, a kettle, even a coffee machine, the view from the pool is just a bomb, alcohol: heineken beer and estrela, whiskey red label, in general, I advise everything perfectly

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Татьяна

Level 3 Local Expert

It's a lovely hotel. The real five stars. Snow-white soft towels like a cloud. Excellent cuisine, Theme nights in the restaurant every day. The Infinity pool and the lazy river pool are cooled by special installations. It 's always nice to refresh yourself in them . A magnificent sandy beach with lots of umbrellas and sun loungers. There are always free ones. The room is designed in the style of an apartment, all appliances are present, coffee machine, kettle, dishwasher, refrigerator, freezer, microwave, oven.

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Геннадий П.

Level 4 Local Expert

The place itself is not bad.Opposite the big Jumeirah Mall.Excellent pool, soft entrance to the bay.The staff is very friendly and always ready to help.There's not much to say about the numbers.I was here six years ago and didn't notice any special changes.The only thing that struck me now was the greed of the hotel regarding paid services.For example, the cost of a cup of tea (a tea bag) is 25 aed, approximately 1,350 rubles.In the Mall, a package (100 bags) is about 20 units, a jar of pepsi is 25 units.If you bought a can of Pepsi outside the Hotel, then you will not be allowed to drink it on the beach or in a restaurant.I especially want to add food in the restaurant.For breakfast, drink Only tea (tea bag) and juices.Coffee for money, although in 2019 you could just pour it from a vending machine.Lunch is on the menu.Two salads to choose from, two hot dishes to choose from and a couple of sweet dishes.Drinks are paid for.Buffet dinner- you won't stay hungry, but any drinks are paid, including even regular bottled water.EVERYTHING IS FORBIDDEN.By the way, when booking a room, there was a warning about the 120 AED city tax, but in addition, the hotel asks for a deposit of 1000 AED (approximately $ 270).Be ready.Refund within 3-7 days after departure.I'm waiting.Many thanks to the girl at the reception named Polina.She is always ready to help all Russians.By the way, for fans of beer or something stronger, I will not say the prices, so as not to injure.I brought everything with me, and I wish you the same.

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Андрей Крупинин

Level 8 Local Expert

The hotel is tired and needs to be renovated somewhere. In general , it 's not bad , but not in this budget . We took breakfast + dinner The breakfast is varied , but the dinner was disappointing , the choice is small + the most interesting thing is , at dinner , unlike breakfast , all drinks , INCLUDING WATER , are paid. 25 dirhams bottle of plain water Well, somehow it's not true … Fruit is about nothing , tasteless The staff is responsive and that's a plus. There are Russian speakers at the reception.

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Любовь Гурова

Level 7 Local Expert

I recommend the hotel by 200%. Starting from the location (20 minutes from the airport), the large Nakheel Mall is within walking distance. A private, clean, well-groomed beach with comfortable sun beds and umbrellas, two lifeguards are on duty from morning to evening. A large Infinity pool with a magnificent view of the sea and the coastline of Marina Beach. There is a lazy river with cheesecakes on the territory, but this is more fun for children) Breakfasts and dinners are a separate topic of aesthetics, well-trained staff and an amazing variety of dishes, drinks and desserts. You will definitely not remain indifferent! The room is clean, not shabby, cleaning every day, shower facilities are of high quality and are updated as needed. Capsule coffee machine, electric kettle, capsules, tea and water are replenished every day. The only drawback, but this is rather not a minus, and not the tour operator's daughter, she was not warned about the $ 500 deposit and it was taken in dirhams. Upon check-in, it is not very pleasant to find out about this and go urgently to the exchanger (they refused to take it in dollars) There is a Russian-speaking guy at the reception at the entrance to the hotel, who helped a lot with quick adoption and partially with translation. The hotel is really worth its 5 stars! I will definitely come again.

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Kseniia F

Level 9 Local Expert

Nice hotel) The food is delicious, the area is clean, the rooms are good Please note that you need to leave a 1000 AED deposit at check-in, we were not warned at the time of booking, we were surprised and unprepared.

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ямуська

Level 16 Local Expert

I liked the hotel. the design of sheraton rooms. The rooms are a little tired. The cleaning is chic, they put absolutely everything together. elemis cosmetics. they live in area 2, keep in mind. There is a Russian-speaking staff at the reception in each shift. The breakfast is large and varied. There is a cafe and a bar on site, and everything is delicious. The room service is fast and delicious. do not forget to use the vouchers that you are given upon check-in. those who care about creams and a beach bag are not given out. the beach itself is clean. sun beds, umbrellas, towels. There is also a gorgeous infinity pool.

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Lina Gulian

Level 6 Local Expert

Beautiful hotel, beautiful beach! The only negative is the poor lighting in the room and in the bathroom. The view of the palm tree from the gym is simply fabulous! The breakfasts and dinners are also good. There is little seafood at dinner, but it is not tragic. Those who write in the comments that children have nothing to eat at dinner, what do you feed them at home??? It's just ridiculous

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Анна Зибницкая

Level 3 Local Expert

The hotel is of European level, good service, attentive staff. The advantages are a good location, close to the shopping center, where there is everything you need, a beautiful infinity pool, a green area, and access to the promenade. The food is not the largest selection of dishes, but it is delicious and at a good level, there is an Indian restaurant on the 15th floor, a bar, a tea/champagne lounge. Cons- a large deposit upon check-in, in addition to 20 dirhams per day, 2000 dirhams were asked for 10 days. The minibar is expensive.

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Андрей

Level 12 Local Expert

Were from 31.12-07.01 Just a plus, we settled in much earlier than expected, thanks to the girls Polina and Anna. While we were waiting, we went up to the pool, changing rooms, toilet, everything you need is there right away. The room is average, not very large, in places it is clear that it is not new, but everything is very clean, the cleaning is good, everything is working , two beds have been moved, it turned out to be huge, it feels like four people. Sleeping very comfortably A toilet with a built-in bidet (not a separate shower, but directly from under the rim) is a separate respect, I approve The territory is tired in places - the road to the pool is incomprehensibly painted, it has not been updated for a long time, it is slightly negative. The pools themselves are good, Infinity has always had places, you can eat and drink Upstairs there is a Jacuzzi, the tiles look tired, the windows are not very clean They do a good massage at the spa, they relaxed on the day of arrival I can't really mention anything about the food, there were only breakfasts, in general, like everywhere else, you can eat. A good cocktail bar, open until 02:00, sometimes fellow citizens came in a state of zero. A nice European tourist in the lobby gave away discount coupons for hotel services (bars, restaurants, massages) I was happy to use the rest and also gave it to my fellow citizens)) In general, it is a very good hotel, with only positive emotions from everything, especially the service. Repairs may be needed in some places, but there are no huge disadvantages. The location is super - the beginning of the Palm Tree, it is convenient to get everywhere, in front of Nakhil Mall with everything you need.

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Кристина Кристиновна

Level 8 Local Expert

An ambiguous impression. Everything is beautiful, new and comfortable. But, I constantly had to pay extra due to incorrect information at the reception. There were not enough sun loungers on the beach, and especially umbrellas, after 12 o'clock they were hunted down. We were forced to leave the beach, because there is no shade at all, and there is no need to be constantly under the midday heat. There were a lot of small but sharp pebbles in the shallow water, which made it difficult to enter the water.

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Олеся К.

Level 4 Local Expert

I really liked the hotel! We had a rest with the children in early April. Delicious varied breakfasts, cozy rooms, shopping center across the street. Everything is fine. Only the entrance to the water would be more comfortable, there are a lot of stones, for some reason. It's the same on the territory of the neighboring hotel. But it didn't spoil the rest)) thank you! We'll come back again)

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DARIA

Level 8 Local Expert

I really love Dubai and this hotel. Nice staff. The sea is right next to everything. Excellent sun beds with mattresses. Friendly staff. I just wanted better breakfasts. They used to be much tastier and the coffee was from a coffee machine.

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Екатерина

Level 7 Local Expert

Food for a 5-year-old child. The breakfast is good, but the porridge is only on the water, the daughter did not eat. I had cereal for breakfast. Dinner is not suitable for children, I ate buns (the pastries are delicious) The food is great for adults. The service is excellent. The staff is obviously trying. The beach is nice, but the sun beds and umbrellas are very "tired", the mattresses are torn and the umbrellas are also. The room was nice, but I didn't like the wardrobe with the massive doors. The kitchen is in the room, it's fine for two of us. I liked the pool in the form of a river with waterfalls, a large view pool (the water is very comfortable and warm). The entrance to the sea at low tide is difficult, with rocks. It's convenient that it's nearby (a 7-minute walk to a shopping center with a supermarket, helped out a lot with food.)

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Руслан Мамчуев

Level 6 Local Expert

I've been to Dukes 8-9 times! He 's starting to get tired , the controls have changed , and he 's no longer in the Barcelo , but in the minor ! It got a little worse , but I still give you 5 stars ! The best hotel in Dubai in terms of price/quality, but we need to work with the depreciation of the hotel! Top pool, open until 10 , infinity , fire views! The breakfasts are good! The location is good, close to the train station and shopping center!

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Инкогнито 0510

Level 3 Local Expert

Of the advantages:delicious food, great pool, courteous staff.Minuses:during dinner, if you have such a variety of delicious food, you need to buy water.Sweets, nuts and other things are brought to the rooms upon check-in, and it turns out that this is for a separate price.They take a deposit, and they don't even ask if they need beer and juices in the room.The deposit is not fully refunded.Our room smelled unpleasant, the rest I do not know how.In general, there are advantages, but we will definitely not go there anymore.

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Юлия Д

Level 14 Local Expert

I liked the hotel. Good location, across the street Mall (shopping center), its own beach, beautiful views. A comfortable bed, lots of TV channels, the rooms are not large, but cozy. I recommend taking the hotel immediately with breakfast and dinner. The food is varied and delicious. Food is very expensive in Dubai, it will save you a lot.

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Евгения Анатольевна

Level 7 Local Expert

A wonderful luxury hotel, helpful staff, and security in the lobby were happy to tell us that the flower arrangement is changed every Friday. Russian russians and Russian children don't believe that they have nothing to eat at breakfast. There are options for vegans, people with lactose intolerance, raw food eaters, and those with a sweet tooth. Just read the labels carefully, walk around the restaurant, and choose. The only thing that confused us was the weak (for us)the designer light in the bathroom and my husband's inability to shave properly. Everything else is beyond praise.

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Вячеслав Данилин

Level 10 Local Expert

The hotel left a very pleasant impression, and in everything. The breakfasts are decent, the territory is green and well-groomed, the views are beautiful, the beach is three steps away, the pool has cooling water up to 28 degrees. We were alone with my wife - it was one of our best holidays. Plus, successful shopping is a 5-minute walk to the huge shopping center, where you can also buy fresh and delicious ready-made food in the room. It is better to bring your own drinks from Duty.

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Сергей Шибаев

Level 6 Local Expert

Breakfast is on the level, there are cozy outdoor terraces. The staff is helpful, there are Russian speakers. We had a studio room with a kitchenette. There is a shopping center nearby, where there are many cafes and a McDuck. There were plenty of places by the pool and the beach. I definitely recommend the hotel!

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Антон

Level 5 Local Expert

A super-class hotel. I liked everything and had nothing to complain about, starting with the Russian-speaking girl at the reception. Food, service, beach, location in the city. Expensive, but where is it cheap now? I would love to come back here again :)

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DMITRII 52

Level 12 Local Expert

Excellent value for money. Very good location at the end of the trunk of a palm tree. Its own beach and pool. The "lazy river" is well thought out, you can swim in a circle in the shade. No need to stand in traffic jams to go to the city. The breakfast is excellent. The rooms, beds, and air conditioning are also great.

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Зинаида Михайловна

Level 8 Local Expert

The food is delicious and varied, and the beach is quite large. The rooms are comfortable and clean. The location is more like a city hotel, as the balcony overlooks the roadway and the noise of cars. It's a three-hundred-meter walk to the sea. But the advantage is that there are shops and shopping centers nearby.

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Алексей Н.

Level 9 Local Expert

a pretentious hotel that claims to be five stars In principle, you can live, but obviously not the "five" flaws in the number - such as a flashlight that died under Tsar peas in the table with traces of acid leaking from the batteries, a non-closing shower door , the absence of scales and toothbrushes in the bathroom (yes, they were given to us in three stars) , and goonishness with water at dinner - BUT you can't BRING what the hotel gave you to your room to their "restaurant"! But there was a choice of drinks for dinner during Ramadan! That "lazy river" in the photo didn't work the whole week that we were there. If you are not going to spend the whole vacation "hanging out" at the hotel, then prepare the money - you can't normally get to the city from the palm tree. The monorail is not cheap, and it takes you to the city border, and then on foot to the subway - "no, thank you!" So it's just a taxi, and it's not cheap! An option is to take a taxi to the subway, and then travel on it.

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Татьяна В.

Level 5 Local Expert

The food is incredibly delicious, the staff is friendly, very responsive, especially the manager Polina at the reception, quickly resolved the issue with the room, blanket, etc., sincerely thank you! The beach is super! The rooms are full of horror, very old, everything is falling apart, it stinks of mold Here you can see how two beds were connected to me, although this is not provided in the room, you can see from the outlet 😂 I would only come back for breakfast

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Галина Щетинина

Level 4 Local Expert

It's a good hotel, but the food is the same every day.. black coffee is included in the breakfast price, but with milk or cappuccino you have to pay separately..! They asked for a late check-out, but even for a couple of hours you have to pay...! Almost the entire view from the windows of the hotel to the neighboring building..

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А А

Level 4 Local Expert

We chose this hotel because there were many good reviews, but the good impression ended when we arrived at this hotel. We arrived ahead of check-in time and asked for a surcharge of 500 dirhams to check in. 500 dirhams deposit, which is strange, the entire minibar was taken out, it is not entirely clear what the deposit was for. According to our reservation, breakfast and dinner are included, drinks are not included for dinner, not even water. The room has a rusty kettle, the whole room is dusty and stained. The room is cold, we can't turn down the air conditioner. the technician was called, it doesn't work for 20 minutes. the first day of rest, and the mood is spoiled..

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Анастасия Несмеянова

Level 13 Local Expert

Cool big beach, nice rooms, cool rest on the territory, Indian view rest. A family with children is just the thing!

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Сергей Вячеславович

Level 13 Local Expert

I like everything, almost. We checked in at 11 early, although the check-in is at 15, well done, we went to a meeting. There is almost always a Russian-speaking employee at the reception, which is convenient if English is lame on both legs. The food is good, but sometimes some things surprise you, for example, in the morning there is no red fish on the buffet, but if you know a certain cook, he will slowly put this fish in your mouth)) In the evening, small beef steaks are fried, strictly 2 micro-pieces in one hand, they swear right away, they make scary faces if you ask for another couple for your wife)) In a 5-minute walk, Naheel Mall is probably the largest on palm, there are shops and where to have lunch. Awesome prominence on the beach line, you just need to know the gate, how to get there from Dukes. It's stunningly beautiful in the evening. There is also a place to walk near the mall, a 3000m circular treadmill with markings every 100m, ponds, paths, beauty. Overall, we are satisfied.

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Татьяна Куракова

Level 7 Local Expert

I recommend the hotel, the price and quality match. We stayed in hotels twice and were not disappointed. Good location, access to the sea on the territory of the hotel. There is a shopping center across the street., 15 minutes to the Emirates Mall, 25 minutes to the Dubai Mall. Nice beach and swimming pool with beautiful views of the bay. There is a beautiful ULa restaurant on the beach. Chic and varied breakfasts and dinners. The rooms are large and comfortable, equipped with a capsule coffee machine, kettle, dishes.

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Julia

Level 14 Local Expert

On the whole, it is satisfactory. But the disadvantages, of course, attract more attention. There is usually a queue at the entrance for breakfast and dinner. The food is delicious, but the layout of the room is such that people with plates have to squeeze between the food racks and the pillars. Considering the crowd, it's unpleasant. But the staff is coping with the influx in principle. There are no paper napkins in the restaurant. They give out one thick one for breakfast and a rag one for dinner. The breakfast utensils are one set, then it can be difficult to ask for more. The rooms are quite cramped. Most have a window-to-window balcony with another wing of the hotel. The room is dark all the time, due to the layout of the building itself. There are questions about the bathroom layout - a stationary glass partition excludes the use of such by people with impaired coordination, the elderly and children. There is no bidet, just a hygienic shower. The territory of the hotel is small. There are no places by the pool after 10-11 am. There are no towels on the beach after 16-17. Part of the pool area is fenced off for some other members of the "circle". Gazprombank's Union Pay does not work in the restaurant, Ula works in the bar. At the reception, the exchange rate of the dirham to the dollar is simply indecent. Upon check-in, a deposit of approximately 1680AED is required, apparently $ 500 per room. We were given $1,500 in dollars for 2 rooms. This is approximately the rate of 2.25 dirhams per dollar, when the average exchange rate is 3.6 AED per $ 1. There is an exchange across the street. The result was a deposit of $ 930 for 2 rooms. The water in the room is free in small bottles. It is sold for 500rubles at dinner. Coffee is free in the room, but it tastes unpleasant. There is portioned cream, there is sugar. But there are no spoons to stir it all in the room. Torn robes, straight with holes. The same towels on the beach. Beggarly. Pizza Margarita in the bar 1800₽. Beer is 1250rubles per mug. The bed is comfortable. Cleaning is daily, high-quality, despite the stupid non-anatomical partition in the bathroom, the staff manages to clean it well. The reception is small. There are queues there too. There's not even a clock, it's time to look… In general, we did not understand what the joke of this hotel is. If only for business to stay here.

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ОЛЕГ НИКИТУШКИН

Level 21 Local Expert

the architecture is convenient, the restaurants have Russian-speaking administrators, the rooms are ordinary, but everything you need is there. the courtyard is gorgeous, the road to the pool passes through winding canals where you can swim in circles.There are many cafes near the pool.

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Сергей Черемисин

Level 11 Local Expert

A 5-star hotel, but already tired, old. The service is not bad, but somehow everything is in English, not real.. it's better to go to breakfast before 9 a.m., there are a lot of people!! The beach is good!! They made swans for us :)

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Дина

Level 4 Local Expert

The service is very good, everyone is polite, helpful, the beach is great, the food is delicious, the location is good, there is a shopping center nearby. In general, I am very happy and in love with this place. 👍👍👍

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Юлия Е.

Level 5 Local Expert

The hotel is dirty, stained, and has greasy fingers, starting with the reception desk. The breakfast is not tasty. The dressing gowns only wipe the floor. I'm shocked. It smells damp. I've never written negative reviews, but apparently the time has come. I raised the rating from 2 to 4 for the responsiveness of the staff. The number was changed.

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Мария Заболотникова

Level 10 Local Expert

Good 5, the Barcelo network around the world is distinguished by its quality. They keep the brand, everyone is friendly. The breakfasts are great, the rooms are great too, the views are amazing. We had a panoramic room on the beach. Let's come back here again

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Анна Будылова

Level 5 Local Expert

Excellent hotel price /quality, the staff is wonderful throughout the hotel, for which special thanks to them! It feels like you are welcome and want to make your stay comfortable! Small rooms, but at the same time they have everything you need, a kettle, a capsule coffee machine, a hair dryer, an iron. There is also a balcony with a table and chairs. Breakfasts and dinners are a pleasure, everyone will find food to their taste, a small life hack - if you ask the cook who stands behind the salad counter "salmon with avocado" for breakfast, then they will put delicious salmon with avocado on a plate) why don't they write about it anywhere and put it on the general table, unclear) also a nice beach, sun loungers with umbrellas and a swimming pool with sea views. We were satisfied with the rest

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Станислав

Level 10 Local Expert

The service is excellent, the staff is wonderful, the rooms are comfortable, the cuisine is amazing, every day for dinner there is a different cuisine from different countries, it is amazingly delicious. The breakfasts are great, the choice is not bad. The beach is clean, the pool is super. The view from the room is wonderful.

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