Dukes The Palm, a Royal Hideaway Hotel
170 reviews
April 3
It was my first five-star hotel. Everything was at the highest level. Insanely delicious food, an unrealistically cool atmosphere, polite staff who were always ready to help. If I come to Dubai again, I will only stay at this hotel, I highly recommend it!
April 20
I enjoyed my stay here. Really nice place with delicious food and excellent service
December 2, 2023
excellent hotel with quality service
good breakfast, clean rooms, convenient location, wide clean beach
3
December 15, 2023
Very convenient area. Very nice hotel with nice people working. Hope to come again.
May 5
Excellent!
1
March 6
Good hotel
March 13, 2023
Bad service
2
September 14
I recommend the hotel by 200%. Starting from the location (20 minutes from the airport), the large Nakheel Mall is within walking distance.
A private, clean, well-groomed beach with comfortable sun beds and umbrellas, two lifeguards are on duty from morning to evening.
A large Infinity pool with a magnificent view of the sea and the coastline of Marina Beach. There is a lazy river with cheesecakes on the territory, but this is more fun for children)
Breakfasts and dinners are a separate topic of aesthetics, well-trained staff and an amazing variety of dishes, drinks and desserts. You will definitely not remain indifferent!
The room is clean, not shabby, cleaning every day, shower facilities are of high quality and are updated as needed. Capsule coffee machine, electric kettle, capsules, tea and water are replenished every day.
The only drawback, but this is rather not a minus, and not the tour operator's daughter, she was not warned about the $ 500 deposit and it was taken in dirhams. Upon check-in, it is not very pleasant to find out about this and go urgently to the exchanger (they refused to take it in dollars)
There is a Russian-speaking guy at the reception at the entrance to the hotel, who helped a lot with quick adoption and partially with translation.
The hotel is really worth its 5 stars!
I will definitely come again.
See original · Русский
2
2
August 3
The hotel is of European level, good service, attentive staff. The advantages are a good location, close to the shopping center, where there is everything you need, a beautiful infinity pool, a green area, and access to the promenade. The food is not the largest selection of dishes, but it is delicious and at a good level, there is an Indian restaurant on the 15th floor, a bar, a tea/champagne lounge. Cons- a large deposit upon check-in, in addition to 20 dirhams per day, 2000 dirhams were asked for 10 days. The minibar is expensive.
See original · Русский
1
1
May 29
This is a great hotel. Lots of flowers in the lobby - Beauty! The service is top. The breakfasts are fantastic, from Indian cuisine to vegan sushi. The room cleaning is excellent. The beach is comfortable, the only thing is the stones at sunset, you just can't go in, despite the general appearance of the sand.
See original · Русский
October 27
I liked the hotel. Good location, across the street Mall (shopping center), its own beach, beautiful views. A comfortable bed, lots of TV channels, the rooms are not large, but cozy. I recommend taking the hotel immediately with breakfast and dinner. The food is varied and delicious. Food is very expensive in Dubai, it will save you a lot.
See original · Русский
April 13
I like everything, almost. We checked in at 11 early, although the check-in is at 15, well done, we went to a meeting. There is almost always a Russian-speaking employee at the reception, which is convenient if English is lame on both legs. The food is good, but sometimes some things surprise you, for example, in the morning there is no red fish on the buffet, but if you know a certain cook, he will slowly put this fish in your mouth)) In the evening, small beef steaks are fried, strictly 2 micro-pieces in one hand, they swear right away, they make scary faces if you ask for another couple for your wife))
In a 5-minute walk, Naheel Mall is probably the largest on palm, there are shops and where to have lunch. Awesome prominence on the beach line, you just need to know the gate, how to get there from Dukes. It's stunningly beautiful in the evening. There is also a place to walk near the mall, a 3000m circular treadmill with markings every 100m, ponds, paths, beauty.
Overall, we are satisfied.
See original · Русский
3
1
March 6
Excellent hotel price /quality, the staff is wonderful throughout the hotel, for which special thanks to them! It feels like you are welcome and want to make your stay comfortable! Small rooms, but at the same time they have everything you need, a kettle, a capsule coffee machine, a hair dryer, an iron. There is also a balcony with a table and chairs. Breakfasts and dinners are a pleasure, everyone will find food to their taste, a small life hack - if you ask the cook who stands behind the salad counter "salmon with avocado" for breakfast, then they will put delicious salmon with avocado on a plate) why don't they write about it anywhere and put it on the general table, unclear) also a nice beach, sun loungers with umbrellas and a swimming pool with sea views. We were satisfied with the rest
See original · Русский
1
November 2
The food is incredibly delicious, the staff is friendly, very responsive, especially the manager Polina at the reception, quickly resolved the issue with the room, blanket, etc., sincerely thank you! The beach is super! The rooms are full of horror, very old, everything is falling apart, it stinks of mold
Here you can see how two beds were connected to me, although this is not provided in the room, you can see from the outlet 😂
I would only come back for breakfast
See original · Русский
1
October 13
the architecture is convenient, the restaurants have Russian-speaking administrators, the rooms are ordinary, but everything you need is there. the courtyard is gorgeous, the road to the pool passes through winding canals where you can swim in circles.There are many cafes near the pool.
See original · Русский
November 2
A magnificent hotel with a private beach and a view pool.
An excellent location from which you can walk to the shopping center in 5 minutes or walk along the city streets.
Great food, the best we've had in the UAE.
See original · Русский
April 12
04/12/2024 we are currently resting at this hotel. For the first time in the Emirates.
I like the hotel, the staff responds to any request. Wonderful location- and beach holidays - and nearby Nakhil mall, 15 min taxi to the Marina.
The food is varied, we liked everything. Fruit.
Minus, of course, 2 meals a day, we are used to all inclusive.
On the beach, food is expensive (fries, pizza, cola, burgers. I recommend ready-made food in Nakhil Mall, you can eat there, you can take it with you. You can't go to the beach with your own food. Those who want beer were also taken at the mall, at the hotel it is 3 times more expensive.
Upon check-in, a tour fee is charged - 3 of us were charged $ 40 for 8 days.
The exchange rate at the hotel is unprofitable - at the rate of 3.61, they exchanged for 3.27.
There is a large commission at the airport.
See original · Русский
3
March 12
I recommend the hotel, the price and quality match. We stayed in hotels twice and were not disappointed. Good location, access to the sea on the territory of the hotel. There is a shopping center across the street., 15 minutes to the Emirates Mall, 25 minutes to the Dubai Mall. Nice beach and swimming pool with beautiful views of the bay. There is a beautiful ULa restaurant on the beach. Chic and varied breakfasts and dinners. The rooms are large and comfortable, equipped with a capsule coffee machine, kettle, dishes.
See original · Русский
1
1
May 23
A wonderful hotel. There is a large shopping center and a monorail station nearby. You can also climb to the observation deck, which is located on the 52nd floor and see the palm tree from a height.
Super breakfasts. A very large selection of dishes. Well-trained staff.
See original · Русский
1
March 12
The service is excellent, the staff is wonderful, the rooms are comfortable, the cuisine is amazing, every day for dinner there is a different cuisine from different countries, it is amazingly delicious. The breakfasts are great, the choice is not bad. The beach is clean, the pool is super. The view from the room is wonderful.
See original · Русский
1
April 26, 2023
A hotel that you definitely want to return to! Everything is great, from the level of hospitality to the location. The beach is clean, the breakfasts are delicious, the staff is always ready to run to the rescue. The territory is large and beautiful, there is a place to walk. Within walking distance of the shopping center, where there is always fresh fruit.
The hotel itself is clean, there are small jambs in the rooms, but the TV didn't work well and the safe didn't work. There are flaws in the bathroom, but this did not affect the quality of rest at all. I was struck by the cosmetics in the rooms! That's really the level, put shampoos and gels from Elemis.
Mom had a doctor, the hotel congratulated her in the restaurant and in the room, sang songs when she passed by, congratulated. It was fun :)
Thanks for a great vacation!
See original · Русский
3
July 12, 2023
We were there 3 times, in different compositions and rooms, in season and out of season.
1. Staff - 5 points, the attitude is amazing no matter what.
2. Food - special thanks - breakfast / dinner was taken, delicious, there are no queues, you want to choose a place on the 1st floor, you want on the 14th (at the discretion of the guest),a new kitchen for dinner every day, there is a menu in which you can view in advance, barbecue day, English, Arabic, etc.
3. The beach is not overloaded, there are 3 pools, there are plenty of sun beds, there are always free ones. Walk 5 minutes at a calm pace.
4. For me, the location is excellent, opposite in 10 minutes (across the street Nakhil Mall) where there is everything you need, if not, you can order for convenience. To the amusement parks, 35 minutes by taxi (well + traffic jams if there are any). To large malls from 30 to 50 minutes.
5. The attitude towards children is excellent, attention, gifts, many even understand and respond to popular phrases in Russian.
See original · Русский
2
February 27
The room is pleasant and the territory is spacious, there are quiet places and greenery, its own beach and infinity pool. It's a pity I was only three days old, I could have hung out longer. The only negative is in the Palm Tree itself. It is very inconveniently located, as it turned out, from the hotel only by taxi, do not even hope to walk somewhere. Although I reached the edge of the palm tree where there is a promenade and fountains. So-so walk, bad sidewalks and little lighting
See original · Русский
1
October 29
A wonderful hotel, 300m to the sea on a separate territory, cleanliness and comfort. Excellent breakfasts for a wide variety of food connoisseurs. The room was cleaned daily. The cosmetics are gorgeous, the skin after the cream has become straight silky. The service itself, the atmosphere itself is very pleasant! I had a great rest! I recommend this hotel to everyone and there is a large supermarket nearby!
See original · Русский
June 11
Near the beach..2) the view from certain rooms is amazing..It is suitable for recreation..There is a normal shopping center across the street..in short, I recommend it) I checked it myself)
See original · Русский
May 2
A magnificent hotel! Great staff! Clean and cozy rooms! Wonderful recreation areas! Clean private beach! I recommend it! Great restaurants with a variety of dishes! I recommend it!
See original · Русский
January 19
This is a wonderful hotel. Everything here is literally saturated with luxury and nobility, but please do not confuse it with pathos. This is an elite hotel that will allow you to feel the atmosphere
of real English style and the best traditions and at the same time will surround you with care and attention.
Everything is thought out to the smallest detail.
The cuisine in the luxury restaurants is magnificent and varied.
The staff is well-mannered and friendly. The rooms are beautifully decorated and carefully cleaned.
There are expensive luxury cosmetics in the bathroom. The beach and pool are immaculate. The view from the beach to the city is a delight.
There is a balance in everything, where conservative English traditions are advantageously intertwined with modern technologies. There is nothing to complain about, and the hotel does not give such a reason. Great!
See original · Русский
1
1
March 5
On the whole, it is satisfactory. But the disadvantages, of course, attract more attention.
There is usually a queue at the entrance for breakfast and dinner. The food is delicious, but the layout of the room is such that people with plates have to squeeze between the food racks and the pillars. Considering the crowd, it's unpleasant. But the staff is coping with the influx in principle.
There are no paper napkins in the restaurant. They give out one thick one for breakfast and a rag one for dinner. The breakfast utensils are one set, then it can be difficult to ask for more.
The rooms are quite cramped. Most have a window-to-window balcony with another wing of the hotel. The room is dark all the time, due to the layout of the building itself. There are questions about the bathroom layout - a stationary glass partition excludes the use of such by people with impaired coordination, the elderly and children.
There is no bidet, just a hygienic shower.
The territory of the hotel is small. There are no places by the pool after 10-11 am. There are no towels on the beach after 16-17. Part of the pool area is fenced off for some other members of the "circle".
Gazprombank's Union Pay does not work in the restaurant, Ula works in the bar.
At the reception, the exchange rate of the dirham to the dollar is simply indecent. Upon check-in, a deposit of approximately 1680AED is required, apparently $ 500 per room. We were given $1,500 in dollars for 2 rooms. This is approximately the rate of 2.25 dirhams per dollar, when the average exchange rate is 3.6 AED per $ 1. There is an exchange across the street. The result was a deposit of $ 930 for 2 rooms.
The water in the room is free in small bottles. It is sold for 500rubles at dinner. Coffee is free in the room, but it tastes unpleasant. There is portioned cream, there is sugar. But there are no spoons to stir it all in the room. Torn robes, straight with holes. The same towels on the beach. Beggarly.
Pizza Margarita in the bar 1800₽. Beer is 1250rubles
per mug.
The bed is comfortable. Cleaning is daily, high-quality, despite the stupid non-anatomical partition in the bathroom, the staff manages to clean it well.
The reception is small. There are queues there too. There's not even a clock, it's time to look…
In general, we did not understand what the joke of this hotel is. If only for business to stay here.
See original · Русский
5
3
May 20
Everything is in the highest class! I really liked the hotel. You will never go without food in a restaurant. The windows offer a gorgeous view. I also really liked the pool in the form of a river. The staff is very friendly and helpful. There are always fresh flowers in the reception hall. There is a place to take beautiful photos. There is a shopping center nearby with a grocery store for those who take breakfast/dinner.
The rooms at the hotel are very cozy and luxurious. It's always clean, the cleaners are decent and don't even take tips until you personally hand them over. The territory is not very large, but with everything you need. I really liked the concept of the pool, again, you can take beautiful photos against the background of skyscrapers.
See original · Русский
March 13
I go to the hotel three times, except for the harsh reception, there are no disadvantages. A great restaurant, it began to go into circulation a little - there were too many guests in 2023. Excellent location, beach, lazy river. There are not enough normal bars and notifications in the evening. The staff is contrasting, but improving from year to year. It's good that the hotel belongs to the Spanish chain.
See original · Русский
January 10
We stayed at the hotel in January 2019. Great location. Everything is nearby. Nice children's room, friendly staff. The food was 4 out of 5, but it didn't spoil the impression. If you need children's food, you can order it in advance. The rooms are small, too, 4 out of 5.
But overall I liked the hotel
See original · Русский
March 20
A good hotel, delicious and varied food, an abundance of everything different, a cool beach, good sun beds, but it would not hurt to update the beach towels😄 There is a cozy Ula cafe on site.
See original · Русский
November 15, 2023
A very good place if you go "breakfast only" opposite Nakhil mall with a food court. The prices for dinners at the hotel are very high, for lunches too. so, it's better to take FB. The beach is good, the water does not stagnate. It is convenient to go to the water park - a couple of stops. There is only a taxi to the city. Deposit at the hotel. Money is blocked on the card for 45 days. (Although they promise that they will unlock it in a week) you can make a deposit in cash dollars, but they will be returned in dirhams. Opposite is an observation deck and a swimming pool on a skyscraper. For the location of 10 out of 10,
See original · Русский
July 12
Great hotel. The staff is 5 points, convenient, but expensive. It's expensive because it's Dubai.
Well, in principle, really, deservedly
5/5 points.
🤩
See original · Русский
August 30, 2023
I was satisfied with the hotel. Fresh flowers are greeted at the entrance, the interior is interesting, the staff is friendly and friendly. There is a gym and a swimming pool inside the hotel. The rooms are clean, cleaned in a timely manner.
See original · Русский
2
November 8
A good hotel, a nice clean beach, a decent selection of buffet food, friendly staff
See original · Русский
March 11, 2023
Having visited 50 countries of the world, I responsibly put this hotel in the top. I got there by chance, as a regular guest of the Barcelo network, got a discount for my birthday and decided to use it. The bonuses didn't end there: room upgrade and welcome edible gift. Well done, thank you! The room is gorgeous, I'm shocked by this attitude towards me. Of the minuses, only a leaky bathroom, a poorly cooling air conditioner and the absence of a freezer in the minibar. The food for breakfast and especially for dinner is great. Buffet (buffet) for breakfast and dinner. Drinks in the evening are paid, even 1.5 liters of water at 25 AED (with a discount of 20), but no one forces you to take it. Perhaps the food is even better than the Riu chain. Every day there are themed evenings, I especially liked BBQ: the chefs managed to make the perfect meat, ate too much. In terms of price-quality ratio, it turned out very cool. Thanks to the staff and the Barcelo network itself.
See original · Русский
1
1
October 26
A very nice hotel. We visited different hotels in Dubai, but this one was remembered the most, it was very tasty in the restaurant, large and warm pools both inside the hotel and on its territory, a private beach, a large and atmospheric gym.
See original · Русский
November 21
A hotel with excellent location, private beach, good cuisine and service
See original · Русский
May 2, 2023
Nice quiet place to relax. Excellent coastline. Small but comfortable rooms. Good location at the "beginning" of the Palm Tree. For fans of louder and more fun - you are not here. Convenient valet parking, so it is convenient with a rental car.
See original · Русский
December 13, 2023
A very cool hotel. Very beautiful. The beach is nice, I celebrated my birthday here. I was congratulated. They sang a song. So touching.
Thank you. The staff is very good.
See original · Русский
December 17, 2023
Everything is fine, except for breakfast - in the morning, the traffic jam on the buffet is not inferior to the entrance to the metro "Novoebugovil" in the morning in Kotelniki.
Good service, beautiful Lobby, but the room stock is already tired.
See original · Русский
3
1
February 26, 2023
A chic hotel! Excellent cuisine, staff, location. A large thermoregulated swimming pool, its own beach. There are always plenty of sunbeds. The territory is small, but it is there. The store can be reached across the street. I will definitely go back there again)
See original · Русский
3
1
September 6
A stunning hotel on the first line with its own beach!
Of the cons: there is no shuttle to Dubai Mall.
See original · Русский
May 17, 2023
unfortunately, the Hotel does not correspond to 5 stars, a big trouble (yes, not small flaws, as they write here) this is the bathroom, after each shower, the water flows into the room like a river, they called the reception 2 times, they came to clean, then they just hammered and plugged the bathroom door with cloths and bathrobes, because after the evening shower, the water flowed into the room soaked the suitcase and leather shoes, which then became all smudged. A shelf was torn off in the room and glued onto some plasticine. The batteries in the remote control from the TV did not work, we had to buy at a local supermarket. Plus, the only thing was that the room had a fully equipped kitchen and with dishes, you could cook yourself something
Breakfast. I would say not for Russians, there is a lot of food, for girls who watch the figure for a few days it will do, I ate only fruits and vegetables, and I suffered because the food was more focused on some Indians, a lot of national dishes, there were a couple of types of sausages, but they turned out to be not at all made of meat and with a lot of spices.
Beach. A big private one, the only question is why the entrance to the sea is not cleaned of stones? the beach itself is clean, the sun loungers with umbrellas are already broken. If there is a strong wind, you will not be allowed to open the umbrella, plus for some reason you were not allowed to open it until 12 o'clock in the afternoon, you had to be by the pool in the shade until 12.
See original · Русский
2
1
January 15
We were there for the New Year holidays, the hotel is not bad. The breakfasts are monotonous. There are Russian speakers Polina and Anna, thank them very much for their help. The beach doesn't have a lot of shells.
See original · Русский
May 30, 2023
A good beach-city hotel in its category. Calm and cozy. Good service, the room is clean. It is very convenient to leave service requests via the Barcelo application (bring water or personal hygiene supplies), they were executed quickly. I liked the good breakfasts and dinners too. Everything is delicious.
Clean beach, the water is very warm and clean. Nothing bloomed or turned green in it. During the day, cold towels are distributed in order to somehow cool the chillers on the beach). Visit August 2022 great hot weather. Of course, not for long walks.
See original · Русский
3
April 16, 2023
Nice hotel, staff. The food is delicious at breakfast. The rooms are very nice. The view is good. They are cleaned if you don't look closely, then it's good. But it's better not to look closely)) The location is super convenient. The pool - well, you can lie around, warm. You will have to walk a little to the beach. In principle, everything is very good, but 5 stars is too much
See original · Русский
2
May 6
The beach there is not very good, the sand is seashell with sharp edges. The water smells like a swamp, rotten. We were there for May 2024 in the year.
Next to the shopping center, across the street, this is a big plus. The food is normal. There is a billiard room, a swimming pool, a large one on the street. In general, everything is fine
See original · Русский
December 19, 2023
This country is my love! I have been there many times and I will go again. Yes, of course everything is expensive for us there, but it depends on why we go. I'm going on vacation and for new experiences, not shopping. Therefore, if there is an opportunity, do not think about flying.
I stay at this hotel, I really liked its location and the hotel itself, located on a palm tree
See original · Русский
1
1