Agroup

Rating 4.3
202 ratings
Rate this place

109 reviews

Level 2 Local Expert
July 15
I chose the store based on ratings and reviews on the Online store and, unfortunately, I lost. I bought a Macbook with delivery to another city. All the details of the purchase were discussed with the manager by phone, namely: it was important that the device was not opened by anyone and did not have the Cyrillic engraving of the supplier. Obviously, the points are mutually exclusive. These nuances were discussed and clarified several times, all conversations were recorded on the store's side. The manager promised with three boxes and on warranty issues said that if anything, you won't have to go anywhere. The laptop was delivered the very next day — fine, but... no. The first thing that confused me was the lack of a branded seal on the film packaging. I immediately called the service to clarify this point. The service was surprised and suggested that the seal may be missing due to the region for which this device was manufactured. OK, I opened it… What was my surprise and disappointment when I saw that they sent a version with an engraving ... an incomprehensible font and a yellow color on a device created for aesthetic pleasure. Before ordering, I understood that this was possible, as well as the fact that you can't buy factory engraving these days, so the question of its absence was fundamental. Then an endless stream of calls with inquiries began. On the store's side, they eventually admitted a mistake when they listened to all the recordings, but refused to do anything on their own. They also refused to give the number of the head, I had to look for myself. They offered me to come on my own and exchange, guided by the paragraph of the law on consumer protection, which assumes independent delivery of goods weighing less than 5 kilograms, but ... I ordered, certain agreements were reached with the manager, and as a result I received not what was agreed upon. Why should I go? In general, initially the delivery was refused to me. A day or two later, I managed to contact the head, the result of the conversation with whom was an offer to deliver another laptop with some kind of his driver, and not a transport company. Moreover, the head took an hour to think and said that they would call me back. Half a day passed, and I called him again, but there was no answer. About 10 minutes later, the service called with such a "tempting" offer. Let me clarify that during phone conversations, I was constantly asked what was wrong with the laptop and why the engraving was an obstacle to use… For some reason, I had to make excuses for the store's mistake, God… Okay, I agreed to wait. The wait took a month with weekly calls from my side and negative responses from the service employee. Such things. A month later, I decided to go myself to close this issue and start using the thing I bought a long time ago. The first attempt to go ended with a long wait for a response that the laptop you need has already been sold and that you need to call in advance. The second attempt was a success, if you can call it a success. The question of the existence of "his driver" has remained a mystery. Customer orientation only works before the purchase, and then do what you want. They will meet you halfway, but only if you talk well and don't mention protecting your rights. What is the result? A month of stress, negative emotions and uncertainty until the last moment that the ill-fated laptop will be exchanged, because the store still needs to evaluate its appearance, you never know what I did with it during this time. By the way, at first there was another option with courier delivery, but the service employee said that the company was so-so, because there are no guarantees that I will not send a "brick". Very pleasant. You bought it, and it's your fault. In conclusion, I note that during this time other equipment was bought, but not in this store. If the situation had been resolved in the first few days, as it should be from a human point of view and from the point of view of responsibility for one's own mistake, then purchases here could be regular… But the way it is. Draw your own conclusions.
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9
1
Level 4 Local Expert
October 9
Like many here, I chose based on reviews from the online store. I bought a laptop with home delivery. The courier arrived on time, but did not demonstrate anything, etc., took the money and left, signing the warranty card. Next, a defect with the touchpad was discovered, I have friends with the same laptop models and there was no such defect. I came to the service, explained the situation and said about a replacement for a new laptop, or a refund, the employee said it was a trifle, etc. Sent to the service center for a week. After they called, they said the defect was not detected, although it is, respectively, I no longer expect a refund or replacement for a new device. I do not recommend this store to anyone, it would be possible to put zero, I would!
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Level 4 Local Expert
September 6
I rarely write reviews, but this case is simply absurd If it were possible to put a minus 5 stars, then I would be happy to do it Terrible store!!!! To be honest, I often buy equipment, especially in online stores, but I have never encountered such a disgusting service I found this store on an online store, ordered an Honor 9 tablet, promised delivery in a day, as a result, in fact, they said that they would be able to bring it only in two days, okay And then the trash started .... the courier called and asked to go down and pick up the order on the street (you never know if a person is in a hurry, I thought, a lot of orders, why refuse, we'll see everything faster and go), in the end, he just threw me a tablet and sped off, did not even wait until I signed the warranty card, did not I made sure that he delivered the whole thing and, in principle, that After unpacking it at home, and after all account registrations, when it became possible to watch the video, we found that there were just huge stripes on the entire screen, and not one ... I immediately call the courier, to which the answer is your problems, sorry, but marriage happens, call under warranty, I will not refund anything and I will not take the tablet. But it was Friday evening and the customer service department was not working, only on weekdays... I needed the tablet urgently for work, as a result, I had to wait three days for them to just answer the call about the fact that the marriage was delivered On Monday, their employee told me that these were my problems, that I did not detain the courier for the jacket and did not force him to look at the purchase with me. He told me to bring the tablet to the other side of the city and write a statement and maybe then they will send it for diagnosis to make sure that it was not me who broke or dropped it, and this is a marriage (he was not interested in the fact that the courier did not even check what he delivered, and that I had a video, almost once after unpacking, where these stripes were visible)....I was promised that it would take less than a week and that they would definitely call However, as a result, 10 days pass, no one calls, we called ourselves - to which we heard in a monotonous voice that -mdaaa, well, there is such a thing, they handed it over, well, come, write an application for a refund and maybe in a week they will be given to you ....... Conclusion: the most incompetent company and terrible service, a marriage was brought, they accused me of not accepting the goods the right way, and the courier was not to blame, then no one paid the expenses of the trip around the city, my time, they were in no hurry to diagnose their defective tablet, well, they did not deign to inform me that I can already return the money, they are considering the application for a week, they are waiting for the accounting department to accept ..... PS. They do not advise anyone to even come here and even more so to buy something here !!!! It took more than two weeks, and they returned the money, but I had to call them more than once.
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4
Level 5 Local Expert
September 20
The most lame online store in Minsk, fell for the Online rating and lost. I ordered a Samsung tablet, the manager called back, confirmed the order and decided on the pick-up time, 2 hours before that time the store calls back and "weaves nonsense" about the supplier who confused the positions and did not report the absence of this tablet. Everything would be fine, I understand the so-called "intRanet stores", but the tablet hangs in the store and on, and at a higher price. The store is just dishonest and greedy, ruined a birthday present for a good person. I do not recommend contacting these "comrades".
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Level 2 Local Expert
November 18
I ordered a xiaomi 14 phone, the cost is 2500 bel.rub. There are no questions about delivery, everything is clear without unnecessary waiting. Opening the packaging with the phone, I found the disgusting packaging of the phone itself, then unfolding the fingerprints and dirt all over the phone caught my eye and the cherry on the cake turned out to be discharged to zero, apparently the employees wanted them to take their word for this money that this is the phone that the packaging claims. It turns out that it is not necessary to wipe the phone, process it before packing, and it was considered necessary not to follow the packaging. I hope this is an isolated case. Naturally, giving up the phone, wasting time, disappointment.
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Level 5 Local Expert
October 15
Unfortunately, 0 cannot be set, otherwise it would be. That the store's employees and managers are not interested in the customer at all. When ordering, I was in a hurry and agreed by phone to pay in cash, as a result, the store told me that it was impossible to pay with a card. This happened in other stores, but everyone took the card for payment without any problems, there was not even a thought in my head that something could go wrong. If everything is official, then clearly the company has money in its account, no matter in what form it appears, some gray schemes. Don't repeat my mistakes, it's better to avoid them.
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Level 3 Local Expert
November 11
I ordered a monitor. The courier has arrived. I adjusted it very much. I checked and found 1 broken pixel. But the courier convinced that there are no problems, you can change the tdtp. (I was sure that the pixel would not hurt) Literally half an hour later, I realized that it was not possible to work like this. I called - they took me away for a week, said everything was fine, look at the broken pixel and get annoyed every day in a new monitor at 1300 almost.
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Level 18 Local Expert
March 13
I bought a Samsung phone and a charging unit, because it is not included. I wanted to take only the original one for the new phone. There don't seem to be any questions with the phone, everything works as it should. But when they showed me the charging, I was a little shocked. It cost around 50 rubles, and it was simply packed in a bag. When asked if there were any documents or boxes on her, they said no. There is not even a guarantee. That is, it could not work from the start. It's good that I didn't get confused, and even before that I had already taken a similar block in another store, I just refused it. Similar charges on the WB are also sold with a cable for 20p. In general, it is somehow doubtful. I had to order from AMD, the price was higher and I had to wait, but everything is as it should be. Probably at this moment I realized that sometimes it is better to overpay a normal store and be confident in the product and services provided in terms of the same warranty.
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2
Level 4 Local Expert
November 12
I bought an Apple Pencil, as soon as I left the store I started checking, the stylus turned out to be non-working, returned to the store and gave it under warranty. A week later, I got a call and was told that there was a marriage with him. the stylus was changed for me, everything works fine. I am glad that the seller can be trusted, thank you very much
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Level 2 Local Expert
August 5
I ordered a video card and the order was confirmed after a couple of days they called and said no, it would not be like that, but worse, I accordingly refused, so I waited two weeks and wrote a complaint in defense of the rights of consumers, the issue has not yet been resolved
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1
Level 3 Local Expert
August 28
I ordered delivery of the samsung s24, it was delivered on the appointed date. They said there would be an Arabic version, but they brought an African one. This is even better, since samsung pay works and you didn't have to flash anything. The phone is working properly.
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Level 2 Local Expert
October 4
We bought a water heater for the apartment with my husband. Everything has already arrived by the workers. We believed that everything was clear with the courier. They issued a one-year warranty. I am happy with the purchase thanks to the seller
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Level 6 Local Expert
October 4
I bought an iPhone 15 pro max. The courier delivered the phone on the day of the order. The phone was sealed and all the seals were in place. They opened the cup and believed that everything was working. I am satisfied with the products. I recommend it!!!
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Level 2 Local Expert
June 3
I do not recommend buying in this store!!! An ultra beech was bought, stopped turning on after 5 turns, stopped showing signs of life, refused to return the money under warranty, and was kept in repair for more than the prescribed period.
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2
Level 5 Local Expert
October 29
I want to praise the manager who contacted me, despite my difficult character, remained calm throughout the entire dialogue and was ready to help, eventually helped.
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Level 2 Local Expert
November 8
I do not recommend it! As we wrote earlier, everything is fine at the order level, then tin. Come down, pick it up, there's no change, you'll look at home... The device was bought as a gift, it was a shame when a defect in the case was discovered..
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Level 4 Local Expert
July 29
We purchased pixel 7. It is impossible to make phone calls - either you are not heard, or you do not hear the interlocutor. We contacted the store, but they refused to provide warranty service. Contact us at your own risk.
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Level 6 Local Expert
June 23
A luxury store. I've bought devices here a couple of times. The staff is moderately polite, qualified to answer questions. I advise you!!!
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Level 3 Local Expert
May 18
I don't advise anyone, be careful. I took a MacBook as a gift, I usually do not open gifts, especially apple products, since I fully trust the company. As a result, when it was time to present the gift, it turned out that the computer had been opened! A chip was found on the case, which was most likely made during engraving. The feedback doesn't make any sense. 0/10
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5
Level 2 Local Expert
May 19
I bought an expensive laptop, turned out to be defective, they refused to exchange or refund the money, the laptop was Arabic, so they sent it to the supplier in Russia, waited 3 weeks, they don't know anything, they repair it or don't repair it, there are zero initiatives, there are no difficulties contacting the supplier and finding out the information banally so that I know what and how... The service is very bad, they sold the product with a defect, took it for repair and wait a month)))
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2
Level 2 Local Expert
July 24
I wanted to buy a laptop. I talked to a consultant and decided to buy anywhere else, but not here. Arrogant, incompetent, zero interest in selling the product. In short, this is.
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Level 3 Local Expert
March 9
hello, I bought an LG UltraGear 32GR93U-B monitor through the online catalog in the Agroup store . The cost is 2695 rubles . the monitor worked for a month and a half, then stripes appeared on the screen. I called the warranty department and said bring it to us , although they have to pick up the goods weighing more than 5 kg themselves.and now more than a month has passed , zero reaction from the store is being fed breakfast , they say they will call back and that 's it . the monitor was transmitted in perfect condition , even the film was not torn off , the box was perfect. I wrote two letters with a claim to return the money, silence. I will go to court
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5
Level 3 Local Expert
October 4
I bought an Electrolux EOH/M-5105 oil radiator, they did not show it, they packed it, I came home and found a strong dent. They say you had to look at all the questions at once.
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Level 5 Local Expert
May 30
Good and fast service . They helped with the choice and pleased with the quick work
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Level 8 Local Expert
August 31, 2023
Покупала телефон с Onliner, привезли вовремя, по комплектации все как написано, с телефоном вопросов нет. Магазин понравился, хорошая парковка, просторный магазин, вежливый продавец и самое главное цена была ниже всех представленных магазинов. Буду здесь покупать ещё.
2
1
Level 14 Local Expert
June 19
All right Accept and ship the goods You can buy something from the equipment and at a good price
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Level 8 Local Expert
September 11
Nice people work here, they helped transfer files from the disk to the laptop, everything is clear and it's just nice to communicate with them
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Level 2 Local Expert
February 6
"Trouble–free refusal" - not "Trouble-free return". We ordered an extractor hood for the kitchen, but we missed the size, even the packaging was not removed until the end, they took it out of the box and determined that they had made a mistake with the size. We paid in cash, all documents are in order and available. The next day after the purchase, they tried to return or exchange for a similar, but larger one, even with an additional payment - they were refused. The "Trouble-free refund" program does not work, they also refused to accept it. In general, the information on their website on the issue of refund is a complete deception, I would call it a "Hassle-free refusal".
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7
Level 7 Local Expert
March 5
An order was made with pickup from the store. They said that it would be available from 15 o'clock. However, they were brought earlier. The consultant was not too lazy to check the availability. That's why I even caught the train. They gave me a 3% discount card, which is also good. I definitely recommend it, but as a pick-up point) (since I didn't buy anything in the store).
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1
Level 7 Local Expert
February 29
I bought the product day in, day out, faster than in other stores. Everything is OK with the product, I am generally satisfied with the purchase. The consultant shared his personal experience of using the product that I took)
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1
Level 2 Local Expert
April 30
I bought 2 air conditioners, installed a third-party organization, one is fine, the second stinks of plastic, they can't give an answer, the customer service specialist answers I don't understand anything about it. I'm not happy. Contact me and give me recommendations on what to do. Thank you.
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1
Level 6 Local Expert
December 3, 2023
I bought a SamsungS23+ phone on 11/22/23 . I ordered it from an online store. During operation, it turned out that Samsung Pay does not work. Returns the error "the application is not supported on this device". I contacted Samsung support, they said that this phone was not shipped to Belarus by their company (but it is original). It is not clear which countries carry phones and which ways. I asked the managers of AGROUP to contact me about this, they do not give feedback. I do not recommend the store.
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7
6
Level 3 Local Expert
July 22, 2023
Покупал IPhone 14 pro - несколько нюансов о магазине: - первое впечатление - при заказе техники специалист был совсем не заинтересован - сухая инфа - ничего не объяснил и не рассказал какие могут быть нюансы при выборе модели для определенной страны (вряд ли он и сам знал), и в том числе что нужно как минимум адаптер докупать… - при самовывозе была большая очередь - плохо построены процессы - невозможно проверить технику на месте так как много людей за душой и по факту покупаешь кота в мешке - и самое главное телефон оказался для Японии - по законодательству данной страны камера будет издавать звуки даже в режиме без звука - небольшой нюанс, но мне его не хотелось - при попытках решения вопроса специалисты «сливались» мол вам нужно было сказать, что вы не хотите телефон японской модели - тотальная некомпетентность и халатность - единственное, что знали как выкручиваться согласно закону прав потребителя (видимо много кейсов уже было) Как результат, я сам разобрался в Инете, что при в ставленной симки и йос выше 15 - данный нюанс с камерой пропадает - чего не знали специалисты компании. Вывод такой: работают не заинтересованные люди, которые не знают продукт, который продают
5
2
Level 3 Local Expert
October 11
I bought an iPhone 15 blue. I am happy with the purchase, the phone works clearly. Thanks to the seller.
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Level 8 Local Expert
July 24, 2023
Покупал два кондиционера в квартиру и никому не рекомендую, особенно учитывая, что гарантия 5 лет это ложь: у них нет никакого сервиса. Начну с начала. Устанавливать приехал какой-то левый "мастер", который вместо одного дня потратил три, за собой не убирал и сильно мусорил, якобы у него пылесос строительный сломан, поставил криво, дыры в уличной стене не заделывал, документы об установке никакие не оставил. Прошло почти 2 года, в одном из кондиционеров с момента установки до сих пор не прошёл запах мокрых тряпок, а теперь в режиме нагрева внешний блок нездорово вибрирует. Звоню в компанию, чтобы разобраться, в чём же может быть дело. Оператор возмущённым голосом "объяснил" мне, что я позвонил поздно и "звоните в другой день, я думаю вы знаете, что завтра праздник, да?", окей, некомпетентный хамоватый оператор меньше всего интересовал в тот момент, итак мне дали номер телефона "сервиса", в который дозвониться получилось (внимание!) через месяц, где девушка сказала, что они не обслуживают кондиционеры и мне дали не тот номер — это нормально вообще? Нахожу самостоятельно на сайте совершенно другой номер одного из "сервисов", где мне сообщают, что вообще-то (внимание!) они не ответственны за купленный у них кондиционер и все претензии к тому, кто устанавливал. Я сообщил, что документы "мастер" не оставлял. Сервис отвечает, что единственный вариант в таком случае это обслужиться платно другим мастером их компании. Окей, хочу исправный кондиционер, давайте другого мастера и платно. Записывают мой номер телефона, чтобы "передать". Проходит ещё 1 месяц — ни звонка, ни смс. Тут вдруг некий человек в вайбер пишет "здравствуйте", и всё. Я подумал, что ошиблись, ответил аналогичным приветствием в ожидании продолжения диалога. С тех пор прошёл ещё 1 месяц (!) и я ради интереса проверяю в гетконтакт, что это за человек, и что вы думаете? Там подписано "Олег кондиционер". То есть вместо звонка мне без предупреждения пишут в мессенджер пустое "здраствуйте" и просто исчезают. Тут я решил полистать вайбер, вспомнив, что тот первый горе-"мастер" мне так же писал в вайбер и я отыскал этот утонувший чат. Этого "мастера" зовут Александр, я ему написал о сложившейся проблеме и ситуации касательно кондиционера, мол, вы занимались установкой, давайте подумаем, что можно сделать. Угадайте, что было дальше? Ни - че - го. Человек прочитал, человек проигнорировал. Компания никакого мастера так и не присылала, никто не звонил, никто не писал. Удачи с таким подходом к клиентам!
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Level 5 Local Expert
March 9
Professionalism. The seller's advice is not bad. Fast work. No pettiness. Clear specific answers to the questions. Lines from the working budget and above. It is clear that they want to work
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Level 4 Local Expert
April 22
There is only one question for the management, on what grounds are they refusing to pay with a card??? Probably they are avoiding taxes and so on.. although the site lists all types of payment .. take care of this issue too, thank you. Left a negative I do not recommend it!
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9
Level 4 Local Expert
July 27, 2023
Покупала ноутбук, оформила заказ,но не перезвонили,пришлось самой звонить и узнавать, сказали,что уточняют наличие и на следующий день скажут, в итоге сама снова звонила на следующий день,ноутбука не оказалось, оператор оперативно предложил другие,выбрала,который подходит. Вроде должно было все закончится нормально,но установили неправильные драйвера,винда не устанавливалась, пришлось ехать в отдел, там предложили переустановить за 50р, хотя у меня обслуживание на год и гарантия на 3 года,но я не стала уже разбираться,т.к и так на стрессе с этим всем. Согласилась на переустановку, но было непонятно:сделают щас или уже на следующий день и пришлось ждать еще полтора часа. В итоге сделали в этот же вечер,но опять принимают только наличку и сказали об этом только при оплате… намучилась я с этим магазином
1
Level 3 Local Expert
January 13
I ordered a phone and was offered a protective glass for it, I agreed. The delivered glass did not answer the phone. After discussion with their service staff, we came to the conclusion that it can be returned, but the problem is that it can only be returned on weekdays and during the time when I work myself. There are no comments on the phone yet, but the sediment remains.
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1
1
Level 3 Local Expert
September 11
Absolutely boorish and greyhound attitude of sellers to the buyer. They don't even show the product before the sale, only after payment.
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Level 3 Local Expert
October 23, 2023
An online order of goods was placed through the shopping cart. After a few hours on the store's website, the price of the product increased significantly. After 5 hours, a call came from the store manager, who reported that the product was over. Although on the store's website and on the on-line platform.buy the product "in stock" at an increased price. Customer orientation is zero. The concepts of concluding a contract and an offer contract are confused. In my situation, the offer agreement was concluded, but completely ignored by this store.
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4
Level 2 Local Expert
May 24
S23U, I doubted the quality, but everything is OK: fast, clear, checked before buying, everything came together, the courier is excellent!
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Level 3 Local Expert
October 23
Terrible staff, rude and ill-mannered. After payment, when they gave the order, they managed to drop it. I do not recommend it!
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1
Level 4 Local Expert
March 14
NEVER EVER take the goods there. Marriage is being brought. They took it to the service center. They said that something would be known within 3-5 days. In fact, 14. The laptop was needed yesterday. And there is no money and no laptop.
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4
Level 13 Local Expert
July 6, 2023
Заказывали два телефона. Один привезли без проблем, со вторым вендор доставки начал создавать сложности. Доставка с 12 до 20, курьер позвонит за 5 (!) минут. То-есть весь день сидишь дома, никуда не отскочить. Так себе логисты работают. Если после первой покупки остались положительные впечатления и я решил здесь сделать вторую, то сейчас впечатление испорчено и в будущем уже буду искать другого продавца.
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1
Level 2 Local Expert
January 28
Not interested in sales. Evgeny and Yuri, sales managers who know nothing about the product, are sitting there. They are trying to end the conversation as soon as possible, saying that they have a lot of other work. Pass by.
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1
Level 7 Local Expert
November 3, 2022
Работают хорошо, привезли заказанный товар раньше чем, было сказано. Всё цело отлично, персонал вежливый. Одно но... Товар хоть и привезли раньше, но когда я сказал, что не факт, что получится забрать, я услышал "ну если не придёте сегодня или завтра, мы другим продадим". Дата доставки была другая, следовательно и рассчитывал я забрать его в эту дату и не надо вот этих манипуляций
10
1
Level 3 Local Expert
December 20, 2023
I ordered a laptop, asked to install additional software and make an engraving of the keyboard. As a result, the case is scratched. Unfortunately, I only saw it at home. It's very unpleasant, the laptop is not cheap
See original · Русский
1
Level 4 Local Expert
March 15
The information from the site does not correspond to reality, you place an order, you receive a refusal with a reason that contradicts the description when placing an order.
See original · Русский
1
Level 13 Local Expert
July 22, 2023
Лучший магазин! Широкий ассортимент, низкие цены, удобное местоположение, профессиональный персонал
2