Alfa-Bank
220 reviews
November 15, 2024
I can't reach Alfa-Bank. Waiting too long for a call to find out the necessary information. The fact is that my husband took loans from them on my mobile phone, on his mobile phone and on his mother's mobile phone. A robot called me today and said that I have to pay 62 rubles today. After a long half-hour wait, I got an answer. I said that a robot called my mobile phone from Alfa-Bank and said that I needed to pay 62 rubles today. I explained that the borrower is my husband, so let them call his phone, and what do I have to do with it? Why should I call? I am not a customer of Alfa-Bank, please do not call me on my mobile. What a branch of the bank. Why do this, what kind of a freaking system is this? And today, from Alfa-Bank, the robot called my mother-in-law's landline phone, and what does she have to do with the bank, she is not a customer of Alfa-Bank like me? Why are they calling her too? Her phone number was not listed in the loan agreement. She has nothing to do with them at all. The easiest way is to find another bank, but do not contact here anymore. The disgusting attitude of a specialist when making a phone call, a rude employee. Please deal with this problem. I no longer have the strength to tolerate such an attitude and I do not have the strength to tolerate the robot's calls to my phone and please do not send payment notifications to my Viber.
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November 12, 2024
There are constant problems with ATMs, it works only for depositing, then only for withdrawing, then it does not work at all. When I issued the card a few years ago, the registration data was entered incorrectly, although they were copied from the passport, after a while I addressed a certain issue and at the same time asked to change the incorrect data, as a result, two addresses are now entered, the incorrect one was never deleted. It is impossible to change this information through the application, when I reissue the card, I have to manually enter everything.
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7
April 8
The bank is great and the branch is very good, but in a place like this it is doomed to eternal queues, that's why there are four!!! Here I opened an account and the first card for my daughter and son, although I didn't wait for my son, I realized that it would take a long time, and I moved to the Sportivnaya metro station next door.The staff, as in most banks, is professional and friendly!
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February 9
Terrible service. There are a lot of people, but it's probably normal for this area. But there was an incomprehensible situation with the employees, while they were taking the ordered money from the bank. Processes suffer a lot, and they understand it themselves, but they don't try to fix it) In general, the department left a negative impression.
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March 18
If your life is varied with a lot of things to do, but suddenly there are a couple of extra hours. You can spend them waiting in line forever.
The ticket offices close ahead of time for a break. Everything is very long and tedious... The attitude towards clients is very mediocre
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February 22
Everything is fast, but with privileges it's even better).
There are enough cash registers, as well as consultants. A good place to serve customers if you are in Alpha.
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1
April 15
A good department. Convenient location. The staff works quickly, competently and clearly.
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April 5
I love this bank. The only wish is more training for new staff on the possibilities and specifics of product designs.))
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March 24
If it were possible to put 0 stars, I would put 0. ATMs are not working. The address is written across the street, supposedly go there and lie down, but unfortunately there is no Alfa-bank across the street. Money is not put on the card, nerves are frayed, the mood is spoiled.
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January 19
Constant queues, stuffiness in the room. Lately, ATMs have been operating every other day, and the same applies to self-collection. Fortunately, the range of services provided is quite large.
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April 3
There are always a lot of visitors after work, although they try their best to help with the issues solved using the app.
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July 12, 2024
07.07.2024. I made an application at the branch to receive a card. It was served by a very young guy, obviously not interested in his job. I offered only one package for the card, I didn't really explain anything, I had to pull everything out. But this is nonsense, roughly speaking, he took my passport to write the address for sending the card, checked - everything fits.
The day came for allegedly receiving the card itself, and in the morning there was an incomprehensible "cancellation" in the mail. I called support, they sent me to the belpost office. Belpochta told me to check the mailbox, then followed the reverse chain.
And it turned out that, when making a card, our consultant wrote the address incorrectly, for some reason not specifying the building of the house. And the house is just huge!
As a result, time is wasted, the card is canceled, and the bills will not wait.
Thanks only to the support staff, who were very responsive and attentive. As a result, the card was re-ordered.
But the sediment remained terribly unpleasant.
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April 4, 2024
We opened an account for a legal entity. We are located in Molodechno, there are no branches in our city. To open an account, you need to go to Minsk. Have arrived. They opened an account and left. We arrived in Molodechno and we cannot replenish our account in order to use the replenishment terminal. You need to go back to the branch in Minsk and open a special card for replenishment. Is it really impossible to make instructions for the specialist according to which he works, so that he immediately opens everything?Initially it is clear that the legal entity will deposit the proceeds to the account, will replenish it. How could we know that you can't top up your account without a special access card? Before that, we used the services of another bank and replenished our bank details without any problems.
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3
August 1, 2024
Fierce queues. Just the maximum tin. You will never guess the right time. The department is as busy as possible. Today I waited 1h 40m in line for the simplest operation. And I've been there more than once over the years. Half of the specialists are missing, then only one of the three cash registers is working. It really, really sucks. If you still need to do something here, plan two hours of free time, it's a tin. And it doesn't matter if you come in the morning, in the afternoon, in the evening, a working day or something else - there are so many people that there is nowhere to fall.
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1
November 28, 2024
As long as possible, that of a physical and legal person. You expect to go to the bank promptly, but it still doesn't work out. You've been sitting for 3.4 hours
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October 15, 2024
There are two cash desks, one just hangs for 10 minutes after the customer, the second serves 5 minutes for one customer. Each visit to this branch for a simple currency exchange lasts 30-50 minutes.
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September 11, 2024
Even in the daytime, there are just crowds of people, there are not enough employees. Is this how a "modern and sophisticated bank" looks? It took more than an hour to withdraw money from the account! I think we need to pay attention to this!!!!
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January 3, 2024
The department is so-so, the queues are frenzied at any time of the day. It affects the fact that the bank is popular in itself, but the way the staff work shocks me. Last year, he spent two hours waiting in line, while employees moved freely around the room, as if at home. The poor consultant at the front desk went around all the clients and apologized for the long wait, absurd 🤡
And today I had a chance to visit the cash register, because your wonderful ATMs spit out my dollars, as if I were slipping them some kind of old junk, and this despite the fact that the bill is even without creases, not to mention more serious damage. According to the classics, I wait in line for a considerable amount of time, for the first time in my life I go to the Alfa-Bank cash desk — and for the first 10 seconds the employee behind the glass diligently pretends that she is deaf. I put the phone to the terminal, thinking that this is necessary — she, barely holding back her laughter, asks me what I need. Then, with the air of a queen, he says to give the dollars first, after which he informs that, it turns out, the phone terminals at the cash desks do not accept. And I only have a virtual card, but according to the passport, the employee also refuses to put money in, because "he won't give me anything"! Let me remind you that I am at the cash desk of a full-fledged bank branch, where there is a service for replenishing an account without a card. She sent me to some specialist, but I guess I just had to take another coupon for the above service, sit in another kilometer queue and then (perhaps) this employee would deign to put my unfortunate dollars into the account. I did not do this for lack of time. As a result, there is no money on the card, but there is cash that your ATMs stubbornly refuse to accept for a completely unclear reason. How do you explain this misunderstanding?
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4
March 11
A decent department. The card was replenished with a zerez automatic banknote receiver in 2 minutes.
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March 20
Fast service, friendly staff
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August 12, 2024
The slowest branch that exists in this network is to put money and make an extract to sit for 3 hours
There is 1 cash register at work, the second one goes on break, from queue to queue
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1
July 17, 2024
The department is very overloaded, and therefore the level of service is like in a rural post office. In general, the same can be said about the entire Alpha in Rb - the trend is obvious.
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1
October 11, 2024
5 people queue at the exchanger for about an hour. For some reason, dubious bearded men are allowed in without waiting in line. Each time, the desire to abandon this bank is growing
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January 25
There are a lot of people, one specialist and two ticket offices are working, the waiting time is 30 minutes.
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September 21, 2022
I would like to express my deep gratitude for the excellent work of the specialist of the Alfa Bank branch, 97 Prytytsky str. Drozdovich Alexandra! I promptly solved my problem with your bank's bank card and provided competent advice.It is very pleasant to contact a specialist who is a professional in his field! Many human thanks and words of gratitude to your employee Alexandra!!!
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1
September 13, 2024
This is terrible!!!!!! To change money, you have to sit for 50 minutes , is that how I'm sorry????? Make one cash register for the exchange, and not redirect everyone to the windows!!!!!
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April 3
Terminals do not accept one mine of 22-year-old banknotes, but a new terminal has been installed across the street
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October 26, 2023
Many thanks to personal manager Alexandra Drozdovich for help and support in solving non-standard issues and tasks. I was pleasantly surprised by the service provided
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February 12, 2024
Topping up your own current account in BYN for 2 rubles is some kind of relic of the past. There are a lot of people in the department on weekends, but a vending machine with coffee is installed to while away the time in the queue.... But there is a narrow corner, which is generally not bad. The service is polite but unhurried.
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1
April 11
Pleasant staff, quickly issued the cards)
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April 28, 2023
A good department. Queues on Tuesday evening are normal. Everything is on coupons (even the cash register), so there is no crowd. There are comfortable sofas, fast Wi-Fi, phone charging, water, etc. So it's comfortable to wait. The bill and the card were made to me in 7 minutes, very quickly. I recommend ❤
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December 22, 2023
The department has become terrible. Maybe it's time to put someone behind the cash register? I have been waiting for 30 minutes for the last two months to change the currency. One cash register is open, and that initially serves customers with other operations. Previously, I had already managed to do everything in 10 minutes, all the cash registers were working
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1
April 17
They vaporize unnecessary paid services, stating that it is mandatory
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March 17
Instead of 3 cash registers, there is one. There are a lot of people!
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April 11
The bank is excellent. There are a lot of people.
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January 28, 2024
Competent specialists are ready to help quickly. The queues were a little upset, it's better to come in the daytime.
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March 15, 2024
Today we contacted this branch to make a secure payment, which the bank's employees carried out very quickly, the whole process took about 40 minutes!!!
The employees are very polite and pleasant!
We were very pleased with everything! Thank you very much!
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August 12, 2024
Giant queues for a couple of hours at the checkout, since only one works, there is no currency smaller than $ 100
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1
January 3, 2024
Naturally, there are expectations (a lively place), difficult issues, but they are resolved very quickly if you contact the manager Victoria!, who clearly, quickly and professionally solves them-clicks like nuts, try it, I did not expect, but this is a sensitive, responsive girl.
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November 24, 2023
Everything is always very slow!!! To get to the ticket office in the queue, you need to sit for more than 40 minutes! No matter what part of the day you come to this department! Whereas half of the employees are just hanging around the department
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August 27, 2024
The cashier refused service. The staff of the department and the head of the department are cunning against the client.
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1
August 10, 2024
I sat in a huge queue to open an account , as a result, they issued an account not even in my last name
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January 25, 2024
It's just tin, there are a lot of jobs, but 2 are working, there is only one cash register at all🤯 The queues are wild, no matter what time you enter.
The second star is for the water cooler :/
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2
February 14
quality service
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March 1
There are always long queues
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April 20
Good attitude towards customers
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March 18
Very long queues
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July 19, 2022
A wonderful department. We were on Saturday evening and Monday morning, there were no queues from the word at all. And Alexandra's specialist helped to quickly and clearly solve the problem that the department at Pobediteley 5 could not solve for 2 days and 2 personal visits. Thanks for the help!)
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February 4
A very good bank
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February 28, 2024
Why is there only one cash register open all the time? There are a lot of people in the evening, but if I don't come, one ticket office is open
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