I'm not talking about waiting 50 minutes. A lot of clients, let's say. But such a "consultation" from a "specialist" of the mortgage department, and in general, such a consultation has never been received. Yes, we sat down with an employee about 15 minutes before the end of the working day, but does this really mean that we shouldn't get at least a drop of respectful communication as customers at all?? After hearing "should I tell you what kind of program do you need??"in principle, it has already become clear that there will be no question of any competent consultation and selection of a loan product. Anyway, thanks, we won't be coming back.

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Test Bot

Level 22 Local Expert

In the only information kiosk, as usual, there is a queue of 10 people, mostly foreign students, and every time, as for the first time, they try to fight this diabolical device, which of course stretches the waiting time indefinitely. At the same time, a consultant, manager, or whatever they call her, is standing next to her, yawning lazily, pretending not to notice, instead of coming up, helping and dispersing the queue. It's a mess and an outrage.

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Дмитрий Федяй

Level 12 Local Expert

In general, it is a good department, there are many specialists, they serve promptly, there is a place for children to play while waiting for the queue. Compared to other departments where I was much better. But queues... it happens that you have to wait 30-50 minutes.

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Беларусбанк

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