I'm not talking about waiting 50 minutes. A lot of clients, let's say. But such a "consultation" from a "specialist" of the mortgage department, and in general, such a consultation has never been received. Yes, we sat down with an employee about 15 minutes before the end of the working day, but does this really mean that we shouldn't get at least a drop of respectful communication as customers at all?? After hearing "should I tell you what kind of program do you need??"in principle, it has already become clear that there will be no question of any competent consultation and selection of a loan product. Anyway, thanks, we won't be coming back.

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Руслана Джанкова

Level 12 Local Expert

An excellent bank, I have been its client for more than 15 years.Good service,responsive,polite staff.They work quickly and efficiently.You don't have to wait long.

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Максим С.

Level 4 Local Expert

Good afternoon We contacted the mortgage office for a consultation. 301kab20 desk, employee - Evgeniya Aliksandrovna Tkachenya I dictated the wrong list of documents for obtaining a loan In this regard, a lot of money and effort was wasted, or rather 440 rubles for an unnecessary document. The request to listen to the AUDIO RECORDING was refused Communication in raised tones from employees (shouting), rudeness and inadequacy We have written a complaint to the bank, we are waiting for a response.…

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173 reviews