I am a pensioner, I ordered a payment card on 30.12, where a pension is calculated, I paid money for it, since this is the second card, I had to block the first one due to loss, when applying for the card at the branch they said it would be ready within 7 working days, as a result, the card was ready only on 16.01.2026, which caused a number of inconveniences to go to the branch to withdraw a pension, taking into account a snow cyclone and frost. My question is, why is it that when an individual does not pay the same loan in time at the bank, a penalty is charged, and if the bank does not fulfill its obligations on time, then how is the water off the goose?!

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Андрей С

Level 4 Local Expert

We ordered the withdrawal of cash dollars. At the appointed time, the money was issued, after which 7 banknotes were found in another bank during verification that did not meet the criteria of solvency. They tried to return them back to this branch, to which the answer was received - "we could not issue such bills." Advice to everyone: require checking each bill for compliance with the criteria of solvency upon receipt, otherwise you will not be able to prove anything later. And unscrupulous bank employees will get away with it

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Дана Кондратова

Level 2 Local Expert

A currency exchange operation was carried out, a bank employee issued banknotes, which were not used anywhere else. After 2 months, they returned to exchange them back, to which an employee of the same department by the name of Kokonina replied that she could not accept them because of their insolvency, namely stains of more than one centimeter. It turns out that we can issue such bills, but not take them)))

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Belarusbank

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