Beltelecom
348 reviews
December 23, 2024
The organization could not be worse, the pricing is unclear, the quality of services is questionable
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1
February 20
The place is not bad in principle , but there are queues ... It's just a joke.
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January 31, 2024
It's not just a nightmare. Why is there so many booths if you come and sit waiting for half a day? I came to terminate the contract, I've been sitting for the third hour!!!! There are 2 operators working,!!! A room full of people. Tin!
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6
May 10, 2024
The subscriber center is an electronic queue on a weekday for more than 1 hour.
The operator serves quickly and professionally.There is a place to wait.
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1
March 13, 2024
It's terrible to wait for 1 hour in a queue, there are a lot of jobs, as well as workers, but 5 people work in a queue of 20 people, one client is served for 40 minutes. How is this acceptable ?
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4
July 22, 2024
Electronic queue, competent specialists, spacious room.
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2
January 9, 2024
I switched from the yasna 100 tariff to yasna 200, I connect everything via Wi-Fi, the speed was 45 mbs, it became 35, they said they could send a person to measure the speed for 14 rubles
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4
August 10, 2024
It 's all about the case . Nothing superfluous. It is not convenient because of the renovation of the surrounding area
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4
July 29, 2023
Huge queues! I wanted to change the tariff plan because the promotion has ended and now it costs twice as much. But they didn't offer me anything new, they told me to stay on it. I'll probably have to go to A1((
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10
September 15, 2024
They try, they do a lot of good things
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4
April 4, 2023
There are no questions about the room itself, it is clean, air conditioning, soft sofas, a table for children, it is comfortable and cozy to wait for your turn
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3
6
August 18, 2022
I've been using A1 services for three years, but here's the sad news: Beltelecom is the only Internet provider in your house. As a teenager, I found the period when my father dealt with this office as part of the Byfly, and now, due to the absence of the A1 provider in his city, he is dealing with them now and dreams of getting rid of them, I understood that there would be problems with these guys, but I did not think that such and right away. I came to sign a contract, I sat in line for 2 hours, okay, they work slowly, it's familiar to everyone, and here's a miracle, my number and I go to a specialist, we discussed all the nuances with the tariff and I asked if possible, since the box with the wire is installed near the entrance door to the apartment, and the TV is in the hall, i.e., a wired connection is problematic due to the layout of the apartment, provide me with a set-top box with a wireless connection (I used it from a wellcom in general smartly) they smiled sweetly at me and gave me such a set-top box, they said that I could approach another specialist and he would activate the access point for me and, just arriving home, I would just turn on the modem and the set-top box into the outlet and be able to immediately use all services, taking into account the replenished balance. But then the complete thrash began. I haven't even had time to use the services yet, and I have minus, MINUS, CARL on my balance!!! And therefore it was impossible to check the console for performance, but I was assured that everything would be OK. When I arrived home, I connected a modem, a TV set-top box and threw in a lot of money, but there is no Internet or TV. A call to Beltelecom clarified the situation: I do not have an access point connected. Hello, your mother, how is it, if a person did it on my computer for 25 minutes in the salon and said: everything is fine, enjoy! . OK, okay, redirected to those.the specialist who remotely set up the point and then it came to the TV ..... it turned out that the TV could not work for me, because THEY GAVE ME A SET-TOP BOX THAT was NOT SUITABLE FOR MY TARIFF (how is it at all? On the bike, there were three tariffs changed to 1 TV set-top box and ***, and here "features"), although I waited 30 minutes for these nuances with a specialist girl and I was assured that everything was OK. Okay, they said for a replacement, wait for the call. Until I called the office myself, no one even showed interest in the "left application". And the apogee of this hell was the fact that my TV tariff can be connected exclusively by wire (well, yes, when they drove their box to the farthest corner of the apartment, away from the living room, they did not remember about their ancient TV connection technologies). I reminded the specialist about the difficulties of connecting by wire, since it would need a lot, I was assured that the master would solve this problem. I hope tomorrow the master will not decide to just throw the wire straight, arguing that there is no necessary length or limit on the length of the cable used, and I will not have to jump over it like jumping rope when entering the apartment and heading to the hall. In general: Beltelecom is a mixture of incompetence, greed (tariff prices) and stupidity.And I hope that they will make a point for A1 in my house very soon and I will return there
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21
3
September 28, 2024
They serve the subscriber for a long time , queues even in the morning
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3
July 14, 2024
There are a lot of uninteresting channels that I never watch. I will refuse and buy a plate.
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4
1
July 31, 2024
Expensive and high-quality lottery
You listen to explanations for a long time to get advice
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3
1
June 4, 2023
Constant queues. It was on Friday and there was a moment when people were not called out of all the windows for 5-10 minutes. There were about 7 people. I understand that they are in no hurry and really want to talk, but you need to have respect for the visitors
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9
August 13, 2024
To whom as. But I personally didn't like the equipment. The equipment wants the best. The wifi signal drops 10 times from the hallway to the next room. I connected another operator and liked the speed a lot more.
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3
1
November 3, 2022
I went to this branch to change the Internet tariff. There are no questions about services in general, but service is a shame. He told me what tariff I had chosen and what I needed. As usual, they offered a discount on the current one and began to persuade. I refused several times and in the end I had to explain why I needed what I came for, and not what was being imposed on me. We discussed the main - key points, as it seemed to me, and I left. At home, I have already discovered that several different paid services are connected, which were not initially agreed upon and which I absolutely do NOT need. And the prices for them could only be found on the website. Of course, I understand that I had to read the contract carefully. But there were a decent number of pages in small print and I hoped for the adequacy of a specialist, but instead they even offered me paid services to the phone, although I repeated several times that I do not have a phone and I do not use it at ALL (unfortunately, you cannot connect the Internet without it). Bottom line: specialists impose services that are more profitable for them than at the bazaar, they connect paid services without your consent.
P.S. The call in the waiting queue is not predictable. There is a tableau with numbers, but you don't have to look for the logic of the sequence of numbers.
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8
March 24, 2022
An unscrupulous organization, in fact!
If we evaluate the service center located on Lenin Square, then here, except for the often forming giant queues, "EVERYTHING" is in order. The electronic system does not allow a live queue to turn into a farce, which would be accompanied by phrases like "I have three women behind me: one is white, the second is tall, the third is striped," i.e. this issue, in general, has been resolved. Of course, several sofas in the lobby are needed, and such a number of them and, as a rule, a large degree of filling prepare the visitor for the fact that he will have to WAIT, WAIT and WAIT again! However, the waiting time depends on the purpose of the visit to the center.
The quality of an organization's work depends on how smoothly services are provided, whether problems arise related to the sloppiness of its employees, as well as how quickly problems are solved. To be honest, in 4 and a half years of cooperation with the operator Beltelecom, there were not many troubles in the work of TV and the Internet, however, the case of March 17, 2022 is egregious. We have a package of services connected to the contract - Zala TV, Internet and landline phone. And so, on this "beautiful" day, access to the Internet is stopped via the Beltelecom channel for an untrue reason - "insufficient amount in the account", while Zala and the phone are working. The service center recognizes that there are enough funds in the account, they do not know why there is no Internet access, the technical support service has not solved the issue in a week. My two calls to the so-called "techies" and 3 visits to the center have so far yielded nothing. Recalculation with a refund for unproven services, although paid for by me, has also not been done. I had to connect the Internet using another operator. Beltelecom's work is currently pulling in a maximum of 3 points out of five.
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18
1
January 17
They work very slowly.... There is no toilet
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1
December 11, 2023
It's a long time to wait for your number to be called to replace the equipment.It is a pity that there are no worthy competitors in the field of high technology.
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6
1
February 8
Service performance is negative,
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August 31, 2023
Thursday is a weekday, 3 p.m., there is a queue of 20 people, we have been sitting for an hour, but only 4 people have advanced. 17 windows cannot serve people, it turns out. 4 people per hour
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10
January 20
Terrible queues, an hour and a half of life
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1
July 10, 2023
Disgusting customer orientation, they collect a bunch of people with coupons, there are 7 free operators sitting, and still everyone is standing, if you want to get in, you need to come to the opening, and you will pass after lunch.... disgusting attitude
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9
November 26, 2023
Helped to decide on the choice of goods. Quickly issued. Thank you.
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3
2
January 27
Queue. The endless queue
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August 5, 2021
it is very convenient, friendly staff, plus there is a post next to it, right in front, there are many places for boarding in the halls, it is spacious and fresh. If you are gawking and missed your number, the consultant will help and refer you to a specialist
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1
10
September 23, 2022
It was necessary to replace the old console of the hall with a new one. I specifically called beforehand, since the contract was signed for my husband, can I, being registered at the same address, change the equipment without the presence of the owner. I was told that yes, no problem, come. Arriving at the service center from the district, after waiting in line for about an hour, I get the answer that the person who signed the contract must be present, and they have no idea who gave me other information. I call 123 again, they give me the same information, no problem, I can change it. When I explained the situation, I was asked to wait, and eventually they said that the rules had changed at the service center. When they could have changed, they gave me a consultation on 09/22/22, and on 09/23/22 they just turned me around and sent me home. As a result, 3 hours of lost time, incompetence of specialists and a very unpleasant impression of Beltelecom in general.
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9
1
December 17, 2022
The kind and sweet staff will always help and answer all your questions. I have not met rude people there, they always keep order and sanitary standards. Favorable tariffs and not very high prices. It is possible to take equipment in installments
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1
4
April 26, 2024
Millet is a beautiful place, near a beautiful park.
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1
3
June 18, 2024
The local branch of hell. A huge number of windows, a lot of employees. But the employees are doing side work. A maximum of 4 people are served at the same time. There are a lot of people in the queue, despite the weekday morning
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3
1
December 6, 2022
I don't know about anyone, but I have a great relationship with Beltelecom. And the Internet and TV all work without glitches and glitches. The cub comes from Minsk from school and does not get out of the Internet, because everything works fast and OK.
There were problems with the caller ID, but everything has already been resolved.👍
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1
3
November 14, 2022
The consultations are sensible, clear, the specialists are polite and friendly. There are no complaints. Best wishes.
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1
6
January 1
It's been a long time waiting in line!
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1
September 21, 2024
Everyone is clearly working on coupons, quickly. Comfortable
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1
June 28, 2023
It's great to work here - the PO is good, but it's expensive to be serviced because of this. Soon, wired phones will die out like a wired radio, and your TV is not the best
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3
July 18, 2024
Good specialists are working. The issues that arose were resolved quickly and efficiently.
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1
3
June 1, 2022
Very expensive prices.They are engaged in intrusive service, instead of offering the client what he likes, they offer everything that is expensive and of no interest to the consumer.
Tariffs for pensioners have not been developed at all.Why would a pensioner need more than a hundred television channels when, at best, he watches no more than five or six.
In my opinion, the client has the right to choose the TV channels that he likes, and not those imposed by Beltelecom by force.
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13
2
August 16, 2021
I would like to thank the TV sales consultants and the specialists working in the hall for their professional and complete answers. I would especially like to mention Denis, who was accessible and patiently conveyed the information of interest, and then politely agreed to help bring the purchase to the car. Thank you so much for your help and willingness to meet clients.
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3
5
September 6, 2022
To get advice by phone, you need to be patient!!! I dialed, - you are in line 11 on the bill, wait. I put my phone next to it, do my business, and wait along the way. 10,9,8,7 and finally - you are number 1 in the queue! It's been 53 minutes! Hooray, It's Done!!! But it was too early to rejoice... After listening for 5 minutes, you are the first in line, the soulless robot informed that all the specialists are busy and you should call back a little later!!! A little later, Carl! One more time! You need to dial one more time and hang for about an hour, so that you can hear about the same thing later! A nightmare!
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7
August 14, 2023
We arrived at 6.30 pm.
The manager at the reception helped to get a set-top box.
She was very kind.
Thanks
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4
February 17, 2024
Disgusting attitude to the client received an SMS that he owed for the router if the router acceptance agreement had not been preserved, then he had to pay!!!
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4
July 22, 2023
The Internet, as always, is about nothing that five years ago, what is now, especially Wi-Fi, if you come from Russia, I recommend connecting to telecom operators, Wellcom, etc
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7
July 5, 2022
The service is disgusting. Support specialists do not know not only the laws, but also cannot answer questions. They are sent to the site to study the answers to the questions themselves. They include payment for services that are not provided. Explain why they can't. The support specialist explains that these are standard rules. They also don't know what rules can justify paying without providing work. In contrast to the legislation, non-existent services and works are imposed, with an increase in cost. I definitely do not recommend it. The social plan for pensioners is just a hoax.
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7
July 8, 2024
minuses.... The last century is there, as is the post office... That's all the cons
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4
1
December 1, 2023
The service is good, qualified specialists, but queues
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2
5
June 8, 2022
Full bottom.
And so, the specialists in kovychki called , told and offered to connect, discussed the tariff and so on , we agreed , the master arrived, found out that we had removed the socket with fiber ( no one was interested in it ) and its restoration was paid, and no one can name the price for restoration , then the problem arose that we do not have a modem, which we supposedly should have (but we refused the services of bel telecom about 3-4 years ago and got rid of all their junk.) No one asks about it either.
They offered to send us a master who would restore the outlet with fiber , but even then they shit themselves and gave the master the wrong address , in short , it 's a complete achtung ,
As a result : they do not offer competent services, I do not get in touch with a person what and how they arrange at home .
There are some dodics that are not competent and cannot even coordinate with each other .
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7
September 7, 2022
8:30 a.m.
A call with an offer of advertising services
They even have robot vacuum cleaners! It's amazing!
Not everyone wants to wake up at this time.
Open any sales book — no one makes a call before 9:00, especially if it's cold. No one except illiterate Beltelekom, where marketers apparently got a job for a scam
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7
August 26, 2023
The operators work very slowly.In 1.5 hours, the queue has advanced by 3 people.the attitude is so-so.The air conditioner is not working.
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5