Beltelecom
369 reviews
November 24, 2023
The service is good, there is an electronic queue, the staff are attentive and polite. But interactive TV has a limited number of service packages. I wanted fewer TV channels and a cheaper price, but I couldn't do it.
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1
5
September 28, 2024
Terrible and very long service, no customer orientation, to get the service you need to spend half a day in line, employees are in no hurry to work
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4
April 28
Their dining room is so-so. But telecommunication services are excellent.
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1
September 2, 2024
Just a terrible attitude towards customers, starting from the connection, ending with the delivery of equipment in the office itself, to sit for 2 hours , employees walk impressively, as if an empty hall. Other operators are already working in the 21st century, bayfly back in the 19th. I do not recommend it to anyone, the most expensive tariffs, the worst Internet!!!!
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3
April 21
The company's policy has not changed for the better!
Debiting money without notification, run around wondering where the money went. The service center is just darkness!!! The call center staff is rude!!!! So the lady on the other end of the line told me, "honey, calm down," it's just tinny!!!!
The Internet is constantly obtuse. The equipment is provided by Second-hand!!!! I changed the modem 4! RAZA!!! Because the modems are just dead! At the same time, the subscription is much more expensive than where!
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1
January 31
It has become much better! The queue is moving fast. The attitude towards customers is good.
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2
June 21, 2024
Disgusting service, just minus 2 hours of life in order to find out that the home phone is not held in the new apartment and the contract does not need to be reissued. While I was waiting on the couch, I managed to watch 2 dreams
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3
1
January 15
With 17 windows, only 7 are working. I had to sit for more than 3.5 hours.
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1
December 23, 2024
The organization could not be worse, the pricing is unclear, the quality of services is questionable
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1
April 5
A good place to sit in line on a Saturday morning
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1
1
May 19, 2024
The slightest negative on the balance immediately turns off the Internet! (a very large transaction fell through ) , The transfer of funds to the account was very long , they waited 20 minutes for the Internet to turn on ! We will refuse services , in other providers, crediting to the account is instant !
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4
February 20
The place is not bad in principle , but there are queues ... It's just a joke.
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1
December 25, 2023
The room has been moved. There's another entrance. It has been repeatedly. I like the staff, polite, professional. But the minus is that it spoils everything - QUEUES!!!!! LONG AND INCOMPREHENSIBLE. Many people can't stand it and leave.
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3
2
December 28, 2023
Huge queues on weekdays, few open reception windows. It's easier to take a ticket and go shopping. I killed a whole hour to have a reception, and it took only 3 minutes to solve my question. Repairs are being carried out and the entire reception has been moved to another sensitive place.
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4
February 4, 2024
Long queues, lots of service booths, they seem to work fast. But it's tiring to wait. There is a pre-appointment for a certain time. On the scoreboard, these are special coupons out of turn.
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3
1
March 10, 2024
The staff is pleasant, the room itself is quite cozy, although sometimes the service is delayed and you have to wait a long time.
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2
5
December 9, 2023
Madame Shubenok (Gomel) did everything so that I would NOT want to become a Beltelecom customer again. This is not the way to work with clients who have been paying for communication services responsibly and in good faith for many years. We need to be more flexible with people. There was a residue left.
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7
1
November 1, 2023
A disgusting office, they do not know how to work with clients at all, they are not professionally competent. She asked for help to put a pause on the hall for summer residents. Refused! They said that you need to personally come with a package of documents to the hall and to the dacha and stand in line with them ....
And as it turned out, there is a special button in your personal account, pause for 180 days for 6p.50k, pressed the button and you don't have to go anywhere.
That's all the professionalism!!!!! #####
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10
April 24, 2024
A good organization, you can take a lot of goods in installments. The staff is helpful and friendly.
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1
February 22, 2024
Very terrible communication of "specialists " specifically window number 8 , 02/22/2024 boorish attitude in everything , can not explain normally , leads to emotions , hiding behind a recording of the conversation , fortunately there was a wife nearby , just got up and left
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3
1
January 31, 2024
It's not just a nightmare. Why is there so many booths if you come and sit waiting for half a day? I came to terminate the contract, I've been sitting for the third hour!!!! There are 2 operators working,!!! A room full of people. Tin!
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6
May 10, 2024
The subscriber center is an electronic queue on a weekday for more than 1 hour.
The operator serves quickly and professionally.There is a place to wait.
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1
March 13, 2024
It's terrible to wait for 1 hour in a queue, there are a lot of jobs, as well as workers, but 5 people work in a queue of 20 people, one client is served for 40 minutes. How is this acceptable ?
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4
April 8
Eternal queues where you sit for more than an hour
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1
1
July 22, 2024
Electronic queue, competent specialists, spacious room.
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2
January 9, 2024
I switched from the yasna 100 tariff to yasna 200, I connect everything via Wi-Fi, the speed was 45 mbs, it became 35, they said they could send a person to measure the speed for 14 rubles
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4
August 10, 2024
It 's all about the case . Nothing superfluous. It is not convenient because of the renovation of the surrounding area
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4
January 17
They work very slowly.... There is no toilet
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1
August 18, 2022
I've been using A1 services for three years, but here's the sad news: Beltelecom is the only Internet provider in your house. As a teenager, I found the period when my father dealt with this office as part of the Byfly, and now, due to the absence of the A1 provider in his city, he is dealing with them now and dreams of getting rid of them, I understood that there would be problems with these guys, but I did not think that such and right away. I came to sign a contract, I sat in line for 2 hours, okay, they work slowly, it's familiar to everyone, and here's a miracle, my number and I go to a specialist, we discussed all the nuances with the tariff and I asked if possible, since the box with the wire is installed near the entrance door to the apartment, and the TV is in the hall, i.e., a wired connection is problematic due to the layout of the apartment, provide me with a set-top box with a wireless connection (I used it from a wellcom in general smartly) they smiled sweetly at me and gave me such a set-top box, they said that I could approach another specialist and he would activate the access point for me and, just arriving home, I would just turn on the modem and the set-top box into the outlet and be able to immediately use all services, taking into account the replenished balance. But then the complete thrash began. I haven't even had time to use the services yet, and I have minus, MINUS, CARL on my balance!!! And therefore it was impossible to check the console for performance, but I was assured that everything would be OK. When I arrived home, I connected a modem, a TV set-top box and threw in a lot of money, but there is no Internet or TV. A call to Beltelecom clarified the situation: I do not have an access point connected. Hello, your mother, how is it, if a person did it on my computer for 25 minutes in the salon and said: everything is fine, enjoy! . OK, okay, redirected to those.the specialist who remotely set up the point and then it came to the TV ..... it turned out that the TV could not work for me, because THEY GAVE ME A SET-TOP BOX THAT was NOT SUITABLE FOR MY TARIFF (how is it at all? On the bike, there were three tariffs changed to 1 TV set-top box and ***, and here "features"), although I waited 30 minutes for these nuances with a specialist girl and I was assured that everything was OK. Okay, they said for a replacement, wait for the call. Until I called the office myself, no one even showed interest in the "left application". And the apogee of this hell was the fact that my TV tariff can be connected exclusively by wire (well, yes, when they drove their box to the farthest corner of the apartment, away from the living room, they did not remember about their ancient TV connection technologies). I reminded the specialist about the difficulties of connecting by wire, since it would need a lot, I was assured that the master would solve this problem. I hope tomorrow the master will not decide to just throw the wire straight, arguing that there is no necessary length or limit on the length of the cable used, and I will not have to jump over it like jumping rope when entering the apartment and heading to the hall. In general: Beltelecom is a mixture of incompetence, greed (tariff prices) and stupidity.And I hope that they will make a point for A1 in my house very soon and I will return there
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21
3
April 4, 2023
There are no questions about the room itself, it is clean, air conditioning, soft sofas, a table for children, it is comfortable and cozy to wait for your turn
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3
6
July 29, 2023
Huge queues! I wanted to change the tariff plan because the promotion has ended and now it costs twice as much. But they didn't offer me anything new, they told me to stay on it. I'll probably have to go to A1((
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10
September 23, 2024
THE QUEUE IS JUST TERRIBLE ! It stood for half an hour, the queue shifted to the 1st person. I had to leave !
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3
February 8
Service performance is negative,
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1
January 20
Terrible queues, an hour and a half of life
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1
June 4, 2023
Constant queues. It was on Friday and there was a moment when people were not called out of all the windows for 5-10 minutes. There were about 7 people. I understand that they are in no hurry and really want to talk, but you need to have respect for the visitors
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9
January 27
Queue. The endless queue
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July 14, 2024
There are a lot of uninteresting channels that I never watch. I will refuse and buy a plate.
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4
1
August 13, 2024
To whom as. But I personally didn't like the equipment. The equipment wants the best. The wifi signal drops 10 times from the hallway to the next room. I connected another operator and liked the speed a lot more.
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3
1
November 3, 2022
I went to this branch to change the Internet tariff. There are no questions about services in general, but service is a shame. He told me what tariff I had chosen and what I needed. As usual, they offered a discount on the current one and began to persuade. I refused several times and in the end I had to explain why I needed what I came for, and not what was being imposed on me. We discussed the main - key points, as it seemed to me, and I left. At home, I have already discovered that several different paid services are connected, which were not initially agreed upon and which I absolutely do NOT need. And the prices for them could only be found on the website. Of course, I understand that I had to read the contract carefully. But there were a decent number of pages in small print and I hoped for the adequacy of a specialist, but instead they even offered me paid services to the phone, although I repeated several times that I do not have a phone and I do not use it at ALL (unfortunately, you cannot connect the Internet without it). Bottom line: specialists impose services that are more profitable for them than at the bazaar, they connect paid services without your consent.
P.S. The call in the waiting queue is not predictable. There is a tableau with numbers, but you don't have to look for the logic of the sequence of numbers.
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8
July 31, 2024
Expensive and high-quality lottery
You listen to explanations for a long time to get advice
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3
1
March 24, 2022
An unscrupulous organization, in fact!
If we evaluate the service center located on Lenin Square, then here, except for the often forming giant queues, "EVERYTHING" is in order. The electronic system does not allow a live queue to turn into a farce, which would be accompanied by phrases like "I have three women behind me: one is white, the second is tall, the third is striped," i.e. this issue, in general, has been resolved. Of course, several sofas in the lobby are needed, and such a number of them and, as a rule, a large degree of filling prepare the visitor for the fact that he will have to WAIT, WAIT and WAIT again! However, the waiting time depends on the purpose of the visit to the center.
The quality of an organization's work depends on how smoothly services are provided, whether problems arise related to the sloppiness of its employees, as well as how quickly problems are solved. To be honest, in 4 and a half years of cooperation with the operator Beltelecom, there were not many troubles in the work of TV and the Internet, however, the case of March 17, 2022 is egregious. We have a package of services connected to the contract - Zala TV, Internet and landline phone. And so, on this "beautiful" day, access to the Internet is stopped via the Beltelecom channel for an untrue reason - "insufficient amount in the account", while Zala and the phone are working. The service center recognizes that there are enough funds in the account, they do not know why there is no Internet access, the technical support service has not solved the issue in a week. My two calls to the so-called "techies" and 3 visits to the center have so far yielded nothing. Recalculation with a refund for unproven services, although paid for by me, has also not been done. I had to connect the Internet using another operator. Beltelecom's work is currently pulling in a maximum of 3 points out of five.
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18
1
April 24
Sooooo long....((((((
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1
January 1
It's been a long time waiting in line!
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1
May 14
Minus one, everyone swears)))
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August 5, 2021
it is very convenient, friendly staff, plus there is a post next to it, right in front, there are many places for boarding in the halls, it is spacious and fresh. If you are gawking and missed your number, the consultant will help and refer you to a specialist
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1
10
December 11, 2023
It's a long time to wait for your number to be called to replace the equipment.It is a pity that there are no worthy competitors in the field of high technology.
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6
1
August 31, 2023
Thursday is a weekday, 3 p.m., there is a queue of 20 people, we have been sitting for an hour, but only 4 people have advanced. 17 windows cannot serve people, it turns out. 4 people per hour
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10
July 10, 2023
Disgusting customer orientation, they collect a bunch of people with coupons, there are 7 free operators sitting, and still everyone is standing, if you want to get in, you need to come to the opening, and you will pass after lunch.... disgusting attitude
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9
September 23, 2022
It was necessary to replace the old console of the hall with a new one. I specifically called beforehand, since the contract was signed for my husband, can I, being registered at the same address, change the equipment without the presence of the owner. I was told that yes, no problem, come. Arriving at the service center from the district, after waiting in line for about an hour, I get the answer that the person who signed the contract must be present, and they have no idea who gave me other information. I call 123 again, they give me the same information, no problem, I can change it. When I explained the situation, I was asked to wait, and eventually they said that the rules had changed at the service center. When they could have changed, they gave me a consultation on 09/22/22, and on 09/23/22 they just turned me around and sent me home. As a result, 3 hours of lost time, incompetence of specialists and a very unpleasant impression of Beltelecom in general.
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9
1
November 26, 2023
Helped to decide on the choice of goods. Quickly issued. Thank you.
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3
2