Beltelecom
369 reviews
December 17, 2022
The kind and sweet staff will always help and answer all your questions. I have not met rude people there, they always keep order and sanitary standards. Favorable tariffs and not very high prices. It is possible to take equipment in installments
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4
December 6, 2022
I don't know about anyone, but I have a great relationship with Beltelecom. And the Internet and TV all work without glitches and glitches. The cub comes from Minsk from school and does not get out of the Internet, because everything works fast and OK.
There were problems with the caller ID, but everything has already been resolved.👍
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November 14, 2022
The consultations are sensible, clear, the specialists are polite and friendly. There are no complaints. Best wishes.
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6
June 18, 2024
The local branch of hell. A huge number of windows, a lot of employees. But the employees are doing side work. A maximum of 4 people are served at the same time. There are a lot of people in the queue, despite the weekday morning
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1
April 26, 2024
Millet is a beautiful place, near a beautiful park.
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August 16, 2021
I would like to thank the TV sales consultants and the specialists working in the hall for their professional and complete answers. I would especially like to mention Denis, who was accessible and patiently conveyed the information of interest, and then politely agreed to help bring the purchase to the car. Thank you so much for your help and willingness to meet clients.
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5
June 1, 2022
Very expensive prices.They are engaged in intrusive service, instead of offering the client what he likes, they offer everything that is expensive and of no interest to the consumer.
Tariffs for pensioners have not been developed at all.Why would a pensioner need more than a hundred television channels when, at best, he watches no more than five or six.
In my opinion, the client has the right to choose the TV channels that he likes, and not those imposed by Beltelecom by force.
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2
June 28, 2023
It's great to work here - the PO is good, but it's expensive to be serviced because of this. Soon, wired phones will die out like a wired radio, and your TV is not the best
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3
July 18, 2024
Good specialists are working. The issues that arose were resolved quickly and efficiently.
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September 6, 2022
To get advice by phone, you need to be patient!!! I dialed, - you are in line 11 on the bill, wait. I put my phone next to it, do my business, and wait along the way. 10,9,8,7 and finally - you are number 1 in the queue! It's been 53 minutes! Hooray, It's Done!!! But it was too early to rejoice... After listening for 5 minutes, you are the first in line, the soulless robot informed that all the specialists are busy and you should call back a little later!!! A little later, Carl! One more time! You need to dial one more time and hang for about an hour, so that you can hear about the same thing later! A nightmare!
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7
August 14, 2023
We arrived at 6.30 pm.
The manager at the reception helped to get a set-top box.
She was very kind.
Thanks
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4
July 22, 2023
The Internet, as always, is about nothing that five years ago, what is now, especially Wi-Fi, if you come from Russia, I recommend connecting to telecom operators, Wellcom, etc
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7
February 17, 2024
Disgusting attitude to the client received an SMS that he owed for the router if the router acceptance agreement had not been preserved, then he had to pay!!!
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4
July 5, 2022
The service is disgusting. Support specialists do not know not only the laws, but also cannot answer questions. They are sent to the site to study the answers to the questions themselves. They include payment for services that are not provided. Explain why they can't. The support specialist explains that these are standard rules. They also don't know what rules can justify paying without providing work. In contrast to the legislation, non-existent services and works are imposed, with an increase in cost. I definitely do not recommend it. The social plan for pensioners is just a hoax.
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7
September 28, 2024
They serve the subscriber for a long time , queues even in the morning
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3
September 15, 2024
They try, they do a lot of good things
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4
December 1, 2023
The service is good, qualified specialists, but queues
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5
July 8, 2024
minuses.... The last century is there, as is the post office... That's all the cons
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June 8, 2022
Full bottom.
And so, the specialists in kovychki called , told and offered to connect, discussed the tariff and so on , we agreed , the master arrived, found out that we had removed the socket with fiber ( no one was interested in it ) and its restoration was paid, and no one can name the price for restoration , then the problem arose that we do not have a modem, which we supposedly should have (but we refused the services of bel telecom about 3-4 years ago and got rid of all their junk.) No one asks about it either.
They offered to send us a master who would restore the outlet with fiber , but even then they shit themselves and gave the master the wrong address , in short , it 's a complete achtung ,
As a result : they do not offer competent services, I do not get in touch with a person what and how they arrange at home .
There are some dodics that are not competent and cannot even coordinate with each other .
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August 26, 2023
The operators work very slowly.In 1.5 hours, the queue has advanced by 3 people.the attitude is so-so.The air conditioner is not working.
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5
September 6, 2022
Terrible service.I spent 2 hours in line, only 4 of the 18 operators were working.But one advantage is that they were served very quickly and efficiently.The girl answered the questions very easily and clearly, quickly issued a waiver of services.It seemed like I liked it, but because of the queue there was a residue.
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3
December 12, 2022
The employees are competent and polite. I put 3 stars only because there are always huge queues, you have to sit for 2-3 hours at least. This issue can and should be resolved.
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February 10, 2022
Beltelecom is the worst place where I connected it! Less than a month has passed since I connected on January 21), and the second day brings me to a nervous breakdown. The first is that if the money runs out, everything is immediately cut off. Secondly, I put the subscription fee on the account in full for a month, but half a month passed, the money was suddenly withdrawn without any warning and everything was cut off, the operator said they had withdrawn the payment for the phone for the month of January. I could have paid for the phone last month separately, just like I paid before! But they withdrew without asking, and people have money at the moment, so that no one is interested in putting it back into the account. I took the promised payment, the next day, with a positive balance, the console does not work again, they said the problem is in the cable, the masters can send it, but if the problem is in the cable (which they also put), then for some reason I have to pay for it! The question is, why should I pay for your cable? I have it in such a way that no one could damage it from home. Conclusions: I also have to pay for their malfunctions. It's called everything for people. After half a month of using Beltelecom, I want to get away from them, and I will do so! AND I WILL NOT ADVISE ANYONE, BUT ON THE CONTRARY!!! There was also an operator from Gomel, she spoke in a rude, nervous way!!!
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September 16, 2022
Disgusting organization and incompetent workers on Lenin Ave.!!!!!! They can't figure it out on the spot, they're starting to piss off the whole population!!!!! Why leave a whole bunch of numbers on the site if everyone is addressed to Minsk?????? Is it weak to answer yourself???? Or send an extraordinary check for the accreditation of would-be specialists???
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5
March 7, 2022
I'd rather have mobile internet on a PC than this, no matter what... Excellent technical support, which, instead of helping, sends you far away: gives you the numbers of Service centers that you still can't reach, tells you to search on the Internet, contact somewhere else, but not to them... I've been solving the problem with non-working ports all day, thanks to Beltelecom.
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September 21, 2024
Everyone is clearly working on coupons, quickly. Comfortable
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July 19, 2022
Terrible service, problems are not solved, specialists are in the unit settings, the master's call is re-issued through a scandal, but as a result they cannot configure anything. The wizards who perform the initial connection are more intelligent. Tech support also can't explain anything. It's a terrible office. And the speed of the Internet and the transmission of television broadcasting wants the best.
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August 5, 2022
After 17 o'clock, there are few operators and they still pass by the queue by appointment. If there is a queue, then make it one for everyone. As a result, I spent about an hour waiting for a five-minute question. There are no questions for the specialists themselves.
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3
June 26, 2024
The Internet is terrible, in general everything is as usual
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3
February 16, 2022
What can I say, there are always huge queues, you sit for two or three hours, the quality of service leaves much to be desired. Today I came to check the modem, it turned out to be faulty, but!!!!!!! due to the fact that the antenna popped out of the slots, I need to pay 56 rubles of residual value for a faulty modem!!!!!!!, and then I will have it replaced. The modem is faulty and the reason is not the antenna, but you need to pay, and no one is interested in the fact that the quality of the Internet services provided is very lame.
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May 30, 2023
Very friendly staff, work quickly, efficiently
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4
February 1, 2024
Very polite and attentive specialists
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3
May 6, 2024
The waiting time in the queue is more than two hours, people work reluctantly.
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February 2, 2024
The network is constantly disappearing, the hall slows down and loads endlessly. How is the evening, everything is lying
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3
December 3, 2021
I want to express my special gratitude, I was even surprised that after ten years of dissatisfaction with Beltelecom, I am a harmful customer, good specialists, attentive, cultured, knowledgeable people finally appeared there, employee Melnikov V.V. master 03.12.2021 to the address of Herzen D.4/6 Ignatov I.V. came to change the tariff, in a mask and even in shoe covers I explained everything, the specialist did a great job. I express my gratitude to the management for such employees, I ask you to pay remuneration to Melnikov V.V. for the right attitude to people, I will especially note the shoe covers. Respect!!! 10+ points
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August 3, 2023
By passing the queue for an hour and a half, so also as an Internet provider are terrible. Modems look terrible, but they also work disgusting.
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4
July 16, 2021
I give 5 stars for indoor air conditioning. This is very relevant now.
The queue is electronic, there are always a lot of people. There is an interesting installment service for televisions. Terrestrial television is not very good. It always slows down or channels are blocked altogether. I turned off the service.
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5
1
September 12, 2022
At first glance, the service is on the level. But only at first glance. Whoever is in charge of the electronic queue is taking the wrong place.
I took the ticket at 16:25 and spent 1 hour and 20 minutes of my time waiting. But he did not wait. It is impossible to predict when your number will be announced!!!
The man who came before me tried to stir up a hornet's nest - it did not work out. They are immune to this.
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11
July 12, 2022
I brought the equipment. They didn't fit it, there is a small dent on the remote control less than a millimeter in size. The equipment is in working condition. The equipment has been in use for several years and it does not lie in the package, respectively, it has wear. Moreover, it was not new. The impression was terrible. That's how they value customers.
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July 25, 2023
You can't stay in line for an hour…
In general, it is clean and there is a place to sit.
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1
February 27
Everything is normal
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May 6, 2024
The attention of the staff meets the standards
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4
November 25, 2022
The management of Beltelecom does not read reviews, they do not care about anything but obsessive suggestions, which is beneficial to them. Everything else or not, there are at least a dime a dozen officials there. You can write a book about them.
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4
April 25, 2021
With a very big stretch.....
A huge organization with terrible service. Constant queues.
People living in apartments are lucky - they have a choice. And for people living in a private house, there are practically no options with fiber connection. And this doesn't work for them. Not only do they have no normal specialists who would help with the construction of a house to program the network, so they eventually can't even connect an outlet ...... Only a plug. Oops.
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June 9, 2022
There are no advantages
, only disadvantages
Starting from the bad equipment ending with a spoiled mood
There is no speed, but they charge money
I will not advise anyone and will only dissuade from this provider
This is the case all over Belarus
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6
March 5, 2022
Lately, the quality of the Internet leaves much to be desired. Sadly.
I can't get through from the landline.
So far, everything is fine with the staff, at least with those with whom I made contracts.
I connected three modems, two Internet lines, but what's the point?! The Internet is lame. But, again, this is the last time
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5
July 17, 2021
Of the advantages, there are none.
Firstly, very expensive tariffs of 40 rubles, it's like some kind of installment plan
Secondly, the quality of communication is no
As a result, I decided to terminate the contract, it turns out that I need to write a statement and then wait 1 month, it's so hard that they prepare for a month, well, that's okay.
When I first came, the "lady" at table 4 said that I would need to pay for (2 hdmi, remote control and tulips) I agreed, but when they came the second time, it turned out that we also ruined the modem and she would not accept it (maybe I should not have taken it out of the box, of course it was bu, not new), although she did not say anything about it the first time, the modem itself is in excellent condition, just not big scratches on the antennas, for a total of + 45 rubles, just a rip-off (photos attached) for all 76 rubles
Boorish and disgusting relations with their customers, so much for monopolists.
I am generally silent about queues and service
I strongly advise you not to visit this organization
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July 1, 2022
Expect to stand in line for at least an hour, even though it is electronic, but 4-5 specialists work no more than 20. I have already been in line twice and both times for an hour and a half. They work on a call-to-call basis, the salary is still the salary.
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November 26, 2022
Disgusting customer service!!
In order to terminate the contract, you need to stand for two or more hours in a queue that is out of order...those who came later call faster!!!
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3
September 20, 2022
The transmission quality is zero. The equipment fails regularly. There's nothing to see. The Internet is hanging.
I handed over the equipment, 3 times they demanded to move it again.
But this is a monopolist, and that says it all
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