As soon as the tariffs were made clear, for a second it seemed that Beltelecom began to strive to discover something new for subscribers. But it quickly became outdated, the equipment is old, the Internet works intermittently, WiFi is generally zero, when you contact technical support, they change the modem to the same, and then they advise you to raise the tariff by 100 or more. But the quality of this, alas, does not get better. Modems are provided at 2.4 MHz. When you come to disconnect, they try to lure you with discounts.
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СЕРГЕЙ ВОРОН
Level 4 Local Expert
January 1, 2024
An hour and a half in line) aah, so everything is fine.
Excellent specialists.
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Anonymous review
March 18, 2022
Very Polite Staff. On March 18, 2022, at 08:00, I Arrived To Connect The Internet.A Girl Met Me At The entrance, Knocked Out The Right Ticket For Me, Even Asked Me To Get To The Right Table (Since I Can't see). Not Everywhere They Spend Time In Organizations (BLIND People). And They brought him back to the exit After Signing an Internet contract. All My Questions Were Answered Immediately WITHOUT Hesitation. They Know All The Information On The Site.
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Y F
Level 14 Local Expert
December 7, 2022
+ politely, clearly
+ There are many reception windows
- there are many reception windows, but not all work during the influx period
- the parking lot is small
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Irina Ril
Level 7 Local Expert
November 4, 2024
They work quickly and accurately
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Mazhuts Dmitriy
Level 10 Local Expert
March 16, 2024
Friendly service, quick resolution of issues!!
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александр жичко
Level 6 Local Expert
December 15, 2023
We visited three times and spent at least an hour in line each time. Specialists are working very slowly.
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Макар Ширебок
Level 5 Local Expert
August 23, 2024
A pleasant and responsive team, all papers and issues are resolved in a short time.
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Евгений
Level 10 Local Expert
September 18, 2023
I came to turn off the Internet because Beltelecom's Internet quality has become terrible. Mobile Internet is faster and more stable. Very slow service. 4 people came before me, 3 operators out of probably 8 were absolutely on the brakes, waited 40 minutes. There is actually no parking.
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Иван Иванов
Level 7 Local Expert
January 28, 2024
Very slow ! There were 3 operators working, there were two people in front of us, they waited for half an hour!
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Алексей К.
Level 11 Local Expert
January 7, 2024
The work of the staff is very, very slow. We waited an hour and a half to close the contract in 3 minutes. And before that, they still waited 30 days, because you can't close the contract right away, you can't do anything remotely either, only through pieces of paper.
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Маша Б.
Level 12 Local Expert
August 22, 2022
There are problems with the equipment. The hall sometimes does not cope with its functions, especially with time-lapsed programs. Anyway, I would like it better...
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Геннадий Николаевич
Level 14 Local Expert
November 12, 2022
Not very. Artificial queues, although there are about seven employees, at the reception. We came to terminate the contract and it didn't work out the first time. I had to come back. Queues. The workers will accept the person, then wander for a few minutes, return to their place and press the button, the next ticket. The service is painfully long..
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Ксения Максимович
Level 9 Local Expert
January 16, 2022
Polite staff, well-organized work, everything is clearly and clearly explained! There are always a lot of people, but this is no longer an issue for the organization, there are many operators working
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сергей неницэ
Level 9 Local Expert
August 31, 2024
Slow very long queues
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Евгений Чаплинский
Level 10 Local Expert
August 28, 2022
There are always queues and long waiting times.
If you want to visit quickly, you will not succeed! Expect to spend from 30 minutes to 1 hour.
It was 1 hour and 20 minutes that I spent in the electronic queue on Saturday morning.
Otherwise, everything is fine: The specialists are competent and friendly.
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Spring
Level 13 Local Expert
August 4, 2023
Terrible company. The service is at the level of the 80s of the last century . The staff is not qualified, they seem to respond politely, but they cannot or do not want to solve more than one question. The principle is that the customer is always right.. it doesn't work here in principle. There is nothing more to add. I do not advise anyone to get a lot of problems and wasted nerves.
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3
Павел А
Level 10 Local Expert
August 3, 2023
Very good customer service friendly staff
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Олег Чу
Level 18 Local Expert
January 13, 2023
It's a strange place. Everything seems to be technologically sound and competent... But an hour of waiting in line is provided for you. Take this into account if you are planning a visit
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Людмила Денисевич
Level 7 Local Expert
November 11, 2023
Terrible!You can sit out the whole day.There are two operators working and talking on the phone!!!I don't advise anyone
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Maya
Level 13 Local Expert
October 2, 2023
Excellent service!
Fast, clear, understandable
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Дарья
Level 18 Local Expert
July 3, 2023
I came recently, handed over the equipment with a set-top box to switch to the smart tariff. There was no queue at 9 a.m., several operators were working, they were serviced relatively quickly, including the renegotiation of the contract.
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Ястр Александр
Level 11 Local Expert
February 2, 2023
Everything is pleasantly organized, all the nuances regarding Internet connection and landline telephone connection have been explained
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Egor
Level 9 Local Expert
July 11, 2024
Excellent customer service.
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Konstantin
Level 9 Local Expert
November 20, 2022
The service is super, it came, the issue was resolved, it left. The atmosphere is comfortable, there is a cooler with water. Coffee machine.
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Юрий Г.
Level 9 Local Expert
April 29, 2023
As always, the service is "on top"), 2 out of 6 employees work, the rest pretend to be busy)
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Валентин
Level 8 Local Expert
March 2, 2024
Good service, but a very long queue
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Пользователь c.
Level 11 Local Expert
November 21, 2022
Excellent service. Quickly. Everyone's drunk. I really liked it. Well done
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андрей денис
Level 3 Local Expert
September 5, 2022
The entrance is one ruble, the exit is two. To terminate the contract, get ready to sit in line for hours. Employees start to move only when people start to bluster. The disgusting organization of work and the eternal links to the electronic queue.
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Ирина Рутковская
Level 3 Local Expert
July 17, 2022
Insanely slow. But polite workers. The operator spoke in detail about the tariffs and was very positive. Of the advantages, there is also a children's area.
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Дмитрий К
Level 6 Local Expert
January 26, 2023
Employees are not always competent in zala's tariff plans, at first they refused to receive their set-top box, and then they call me back and say come back, you are entitled to it after all (((
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Алла Ших
Level 8 Local Expert
November 29, 2023
I was recently, served well politely.
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Андрей Кудин
Level 14 Local Expert
May 3, 2024
It's a little long to have to sit in line
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Ирина Б
Level 6 Local Expert
July 15, 2022
I recently visited this place. It was necessary to turn off the Internet. I stood in line at 30!!!!human. Of the 6 operators, only 3 were working. The solution to the issue with the administrator was an offer to go to another branch.
Thank God I won't have to go there anymore....
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Сергей Гулецкий
Level 6 Local Expert
November 18, 2021
I liked the operator's service, but the menu of the electronic queue put me in a stupor. I needed to transfer Zala's services to another address, but there was nothing remotely similar in the above menu, I had to choose something at random. The third part of the touch screen is sealed with an A4 sheet, either they did not want the user to select certain items, or simply this piece of paper did not want to stay below
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Андрей
Level 6 Local Expert
September 14, 2024
The service is just terrible! Half an hour for 1 person!I had to kill 1.5 hours to terminate the contract!
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Екатерина Сень
Level 10 Local Expert
December 19, 2024
Long(((
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eva
Level 5 Local Expert
September 14, 2023
IT'S TERRIBLE!!!! In the evening, the queue is huge, and the staff is in no hurry to work (((( Maybe it will resolve itself
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светлана иванова
Level 6 Local Expert
December 22, 2021
An excellent service center, although the presence of a queue is inherent in it. However, the experts are super professionals, which formed a positive opinion. Competently, quickly and with soul)))
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Игорь Серов
Level 10 Local Expert
September 14, 2023
There were no queues. Communication is polite. It is not possible to make a payment at the branch.
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Глеб
Level 5 Local Expert
October 3, 2023
Terrible Internet, always disappears, mobile is many times faster, they do not give out the said speed
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Александр Жук
Level 9 Local Expert
March 11, 2024
Nice friendly staff.
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Александр Китов
Level 11 Local Expert
October 26, 2022
electronic queue, a sufficient number of staff quickly and efficiently.
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Anonymous review
June 30, 2021
Good afternoon to all, if it is possible to connect to another provider, then it is better to avoid beltelecom. We re-connected the tariff for the smart lounge on the recommendation of an employee, it turned out that the Samsung TV did not support this function, although the employee knew what kind of TV we had. Now I spend my day off to get my tariff and money back, and my wife also needs to take time off from work because the contract is on it. There is no approach to the client, only creating a problem for the client.
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Юрий Кульгин
Level 3 Local Expert
August 7, 2022
Very long queues and slow service. It is better to come on a weekday before 15 o'clock. Have a passport and money with you (you always need to pay extra for something)
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Andrey Kard
Level 11 Local Expert
January 19, 2024
A complex structure, despite the electronic queue
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Дмитрий Статкевич
Level 13 Local Expert
November 8, 2023
Long and slow. To terminate the contract is a month of waiting and 1.5 hours in the queue.
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Геннадий Герасимов
Level 12 Local Expert
December 9, 2022
An ordinary organization, like at the post office, took an IR coupon and waited in line for a service that is required, it is not very convenient to get there