Beltelecom

Rating 4.2
1045 ratings
Rate this place

303 reviews

Level 10 Local Expert
October 2, 2023
Good
1
1
Level 6 Local Expert
December 18
Since the last time I was there, beltelecom has really undergone a very serious facelift and it is unrecognizable. You can buy a lot of things. Responsive staff. Pleasant changes have affected the repair and now it is pleasant to be there. In one word, like.
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Level 6 Local Expert
August 22
It is very beautiful after the renovation. Waterfall, white stones, very nice. But the queues are of course the same as always. You always have to wait in line for a very long time
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4
Level 7 Local Expert
October 4
The quality of the Internet in settlements is generally terrible, the network disappears, the TV and the Internet are turned off, the problem has been reported repeatedly, and the most interesting thing is that the answer to everything is the same, you need to change the consoles, the consoles were changed 3 times in total, but the problem does not go away. The specialists who sit in the call center are simply not competent and do not know what to do
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3
Level 6 Local Expert
September 23
Professionals work here, competent, polite, friendly. And the office is beautiful and stylish.
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2
Level 7 Local Expert
July 21
All issues are resolved quickly, efficiently and efficiently, I recommend it to all Beltelecom customers
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3
Level 2 Local Expert
December 10
The repair was done, of course, but only 2 of the six jobs are working. And this is during the " rush hour" when people come home from work. Long queues, workers are in no particular hurry. The word " everything for people "
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Level 5 Local Expert
November 27
No matter how many times I haven't been, there are always queues. 2-3 out of 6 jobs are working. Each time, the waiting time in the queue is at least 1.5 hours. One of the advantages is a pleasant interior.
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Level 12 Local Expert
April 27
I do not advise buying anything there or taking it in installments, they sell low-quality things and sometimes even bought a scooter there and failed to turn it on the next day brought it for exchange or refund, but unfortunately I found out that this was impossible, they took it for repair, allegedly repaired, as a result, the scooter does not work to repair and take it away They refuse to go back. Moreover, Dmitry Nikolaevich Zelentsov explained to me that it turns out that Beltelecom itself has nothing to do with the electric scooter purchased from Beltelecom and I need to contact a third-party organization with whom I have to resolve issues under the warranty, but the money on installments needs to be paid in Beltelecom, this is at least strange, since the contract for the purchase of It is with the Beltelecom company that I am working, at the moment 1600 rubles of the budget.
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Level 6 Local Expert
January 28
The queues are always long, you can take a ticket and go for a quiet walk for about an hour. There are 3 operators working, they work slowly. They came to hand over the equipment and they tell me you have a debt of 16 rubles. I'm saying that I didn't use it and you blocked me. Vapros for what they shoot if there is no Internet or television. On this day, the equipment was not accepted, there was not enough The hdmi cable. Two days later, I already had 19 rubles in arrears, but the specialist did not say anything for the first time that I needed to pay and then only block it. I was very dissatisfied with the services. Compared with A1 they give you a loan, you use the Internet and you understand what you are paying for.
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7
2
Level 6 Local Expert
March 12
A reliable provider . A spacious service center. The center is currently being renovated. After the repair is completed, the center will improve by an order of magnitude. Affordable prices for tariff plans. Long-term installments for many types of goods in demand . Friendly staff.
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Level 4 Local Expert
July 3
There is a small parking lot, you have to park in violation of the length of the road under a sign or prop someone up and leave the phone under glass.
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3
Level 4 Local Expert
November 14, 2023
Thank you for the high service of the administrator Nerugalenok Elena. Everything is clear, clearly explained and quickly carried out the necessary work for the client. We were satisfied with her service.
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3
5
Level 10 Local Expert
December 9
After the repair, everything is very convenient, beautiful, free, queues have decreased.
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Level 7 Local Expert
November 14
It's unclear what's going on there!? But for the third day it has been impossible to view the video cameras installed on our house in Vitebsk, on 98 Frunze Avenue?
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1
Level 7 Local Expert
October 31
The only drawback is that you always sit in line for a long time, but you can drink delicious coffee.
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1
Level 5 Local Expert
July 28
There are constant queues and half of the specialist does not work all the time, and so everyone is polite and attentive
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2
Level 5 Local Expert
October 19, 2023
The worst thing that can happen to a legal entity is to contact this wonderful organization. Half a year ago, we had the function of automatically debiting funds from our account. And the necessary papers were brought. But every month they block us and always say the same thing: from next month it will be written off automatically. We have a cash register powered by your Internet. The support service does not respond at all for an hour. The number 123 is exactly the same. If you need the Internet, then beltelecom immediately delete it.
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5
Level 6 Local Expert
February 14
Competent employees.They also set up a set-top box there.Every year they offer to extend the promotion for half the price.The Internet is stable.The contract is concluded with everyone, including foreigners.Moreover, under the same conditions!
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3
Level 2 Local Expert
December 5, 2023
Without my consent, the "video monitoring" service was added to the "clear" package. I overpaid for a year . I found out by accident when I bought a car and decided to add it. At night, only the cobwebs on the dome of the camera are visible. I decided to disconnect from all services. It will be easier for you to get a divorce than to return the router back if the contract is not for you. For all questions, they suggest calling 123, to the question of how the service is added without the consent of the subscriber and his personal presence, and there is no way back, they suggest contacting a lawyer. I disconnected from their Internet and home phone, I won't contact them anymore .
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8
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Level 8 Local Expert
January 20
About the work of the Beltelecom service center (Chernyakhovsky Ave.) Pros: there are none Cons: each visit to the center is a test for the visitor's nervous system. It is ALWAYS necessary (on any day of the week) to spend at least an hour and a half in the queue. They are called "jumping" through the queue in the ticket, although they are accepted by the same operators. Operators work not just slowly, but very slowly. But at the same time, do not forget to inform visitors at 14.40 that the service is open until 15.00 (Saturday today), that at 15.00 everyone is on the way out! And people stood for more than an hour and waited. I was "lucky" today, I made it to 14.50. I did not even begin to figure out that I was not offered to write an application for a refund (balance), since I came to terminate the contract. And that in the order form, the reason for termination of the contract is not the one that I named (I am not satisfied with the services of the center), but "change of residence"! I just gave those ten minutes to the next customer. It's a shame that we still work like this.
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4
4
Level 3 Local Expert
February 7, 2023
Great company. Polite clerks. Fast service. A lot of goods in installments . Convenient operation mode. Available parking space . In downtown.
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6
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Level 8 Local Expert
January 31
Now there are repairs, premises and the number of specialists has decreased, but the influx of people is the same!I waited for 6 rooms in the queue for 50 minutes!It's unbearable in jackets in this stuffy atmosphere!but they work carefully and politely with each client!
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1
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Level 7 Local Expert
October 12
Everything is perfect, it cannot be compared to what it was before, everything is for customers!
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Level 11 Local Expert
November 19
the Internet has not been catching lately, we ordered a router for a long time, and did not wait
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Level 15 Local Expert
April 12, 2023
Nice and courteous staff and convenient prices.There are many services and goods. In principle, manopolist in many positions.There are always discounts.
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3
2
Level 6 Local Expert
June 5
The queues are long, the work is very slow, five years ago and now, nothing changes. The quality of service is at zero...
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4
Level 6 Local Expert
August 31
It became very beautiful, well, for a long time as always
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Level 5 Local Expert
October 18
I strongly advise against the Internet, it's worse than Nedeltelecom, Beltelecom!!
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1
Level 3 Local Expert
July 27, 2023
Disgusting service!!! For the 200 Mbit/s tariff, a router was issued that outputs 4 Mbit/s over wifi (FOUR!!!). This is the first thing. Secondly, the kits are equipped with small fiber stubs, in case of loss of which, you will be charged 6.3 rubles. for the stub. Thirdly, it is possible to wait more than two weeks for a specialist to leave the house. I am satisfied with the services of this office by exactly 0 stars, but at least you can put 1...
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7
Level 7 Local Expert
February 1
I like the design very quickly. You don't have to wait long in line. I like. Although I was here the last time 7 years ago.
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1
Level 4 Local Expert
September 7
Great company, good services
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2
Level 8 Local Expert
October 24, 2023
Awful. You can stand in line for more than an hour in their office. You call on the phone, they can't say anything good, the masters are reluctant to send! The quality of services leaves much to be desired. I do not recommend it! But since these are absolute monopolists, there is no choice.
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4
Level 2 Local Expert
August 23
The queue is huge, only two of the 6 windows open
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3
Level 4 Local Expert
October 27
Repair and maintenance at the highest level!
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2
Level 5 Local Expert
January 24
The staff are responsible and friendly, but unfortunately there are queues present, I would like more employees serving citizens.
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3
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Level 20 Local Expert
December 10, 2022
Only positive impressions from the staff. We picked up a FREE one!!!! the Internet tariff. Very polite and cultured! Thank you. The queue......but we miss it)))
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Level 6 Local Expert
December 18, 2023
That's real, God forbid you have to go there! the queues are crazy, three specialists work, the choice of tariffs is meager, but the Internet itself works well!
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5
1
Level 2 Local Expert
June 22, 2023
Very slow service. It is expensive to change an ancient router to a two-lane one, competitors have almost free of charge. At the same time, he showed correspondence with technical support, they said it was necessary to physically come to the service center to solve the problem.
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4
Level 2 Local Expert
November 25
the most terrible and disappearing Internet in Belarus
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Level 8 Local Expert
July 29
I haven't been there for a year.The repair was done-super.It was clean, beautiful, and there were no queues at all on Saturday.Maybe you were lucky, or maybe you learned))).
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Level 8 Local Expert
November 28, 2023
Great. I didn't have time to call, specialists have already arrived to connect the Internet. That's what efficiency means. Internet in every home.
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3
Level 8 Local Expert
June 30, 2022
I really liked the fact that I solved my question without any problems, without queues. Currently, a new communication line has been established, in connection with which the possibilities of the Internet and television have been expanded. I was invited in writing to change communications and equipment without unnecessary questions. There is no need to visit this company. We have drawn up an act of transferring old equipment, which needs to be redone by the master when it is connected. Very convenient
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6
Level 5 Local Expert
May 18
Everything is very good, friendly from the staff
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2
2
Level 2 Local Expert
September 16, 2022
I recently applied to disable the service and return the equipment. After sitting in line for an hour and a half, (here for the sail, as I did not go there, I see nothing has changed) the operator could not help me in any way, because, as it turned out, I returned the wrong components. Before that, I was advised by the Beltelecom 123 hotline. Apparently they work in different ways, but all I have to do is run back and forth. A question for them. Another question for them on debt notification, etc. They assure that they have sent letters, most likely they have been doing this for two years already. It is also unclear why it did not reach the court. Again, how to connect so they will come and bring what they need. And how to turn off the equipment, so come yourself. I don't want to understand this so much that I would know what to disconnect from what and where and what they connected there. Ruined the day.
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11
Level 2 Local Expert
November 28, 2022
I haven't seen such a shitty provider yet, not when I arrived. In the Republic of Belarus for work for 3 months, I apologize for such shit for expressions I have not seen when. Prices for tariffs are charged 2 or even 3 times more than in Europe. And the networks themselves are just terribly falling. Then the speed is just 0. I saw the declared speed only 1 time during use. Usually 2 times less. You still have to work and work. I just can't imagine how this nedokantor can be the main one in Rb, it's just a horror 1 point out of 100.
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Level 2 Local Expert
October 7, 2022
Good afternoon! The Internet is constantly hanging up. The master was called. He offered to change the cable himself, supposedly it would be cheaper that way. They asked him to replace the consoles - he offered to drive up to the office himself to choose, because he himself would change to what he would be given. When asked why the Internet is worse in one of the rooms, he said that we should try to change the cable (but not the fact that it will help) and move the modem closer to this room, but we have a small apartment, and the possibility of a modem allows us to have good quality. As a result, we talked about nothing, the job was to replace the terminal, 17 rubles for his work and send us to the office. Good. We arrive at the office, we have brought the consoles for replacement. There are a lot of people, only 4 operators work. At first, they drove from one employee to another, finally replaced the consoles, but they did not offer a choice (as promised by the master). I asked to offer a cheaper tariff (I pay about 50 rubles) - they answered very impolitely, I don't even want to repeat it. As a result, a negative opinion about the company. The staff is incompetent, impolite; time is wasted; the rates are high and do not match the quality. It is a pity that Beltelecom does not have a normal competitor so that they can learn how to work for each client in market conditions.
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Level 3 Local Expert
January 12, 2023
That's horrible... The work is not organized... The terminal issues payment receipts to you... Experts explain that the tape is over... There are more than 90 minutes in the queue... the reception in the hall is conducted by less than 50 percent of specialists ... The above shortcomings indicate the negligent attitude of the MANAGEMENT of the Vitebsk branch and the responsible employees to the organization of the workflow...
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Level 2 Local Expert
January 11
The money in the account is running out!!! There is no Internet, the phone does not work!!! And the obonen fee is coming!!! Question: What am I paying money for???
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Level 8 Local Expert
October 25, 2022
Everything is calm, the electronic queue, the issues were resolved promptly. If payment is required, then you can use an ATM, but you can also use on-site service personnel.
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